Hi List,
RT: 3.6.7, debian5
sorry, I don't know what I am doing wrong, it must be my lack of pearl
knowledge. I have the following scrip, with which I want to set a
customfield value via email contents:
***
Custom condition:
my $AttachObj =
Hello,
RT 3.8 has a few modifications to show groups instead of displaying
users who are members of those groups. I think there are places where
we don't do this. Feel free to file a bug report, preferably with a
screenshot.
On Wed, Mar 23, 2011 at 8:22 PM, Ahmed, Mohammed Naweed (LNG-BCT)
Hi,
I am running RT 3.8.4 and have created a custom field, with a list of all our
clients, so that the client name is selected from the list when creating or
updating a ticket.
I am now looking to implement a way of checking if the client's support
contract has not expired (and perhaps even,
Hi,
This is possible, if you find a Way to Store The support Contract information.
Good starting Point is Asset tracker in this Case, where you can Store The
information. Based on The customfield with The Client information and a Tiny
Script you can Link to The Contract and also you can Grab
Okay I'm done on my own .
if someone take care
/opt/rt3/share/html/QueueWizard/Admin/index.html
Replace all entrys with _owners by _(your group for the admin queue)
*without the brackets
and all entrys with _support by _( your group for the users in the queue)
best regards john s.
Walid:
I've done something similar but my approach was slightly different.
My customers in most cases have more than one contact, so for every customer I
created a group, and added their contacts as members of their group, the group
name is the customer name, and I added a couple of group
Here are my Configurations for other people:
conf file in conf.d directory
rtalias:
Alias /rt /opt/rt3/share/html
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
Directory /opt/rt3/share/html
AllowOverride All
Options ExecCGI FollowSymLinks
IfModule mod_access.c
Order
Create a custom contact in exchange with the address set to your queue email
add. For eg:
In exchange create a contact for queuen...@mydomain.com that points at
queuen...@myrthost.mydomain.com
Then use rt mailgate to parse incoming emails.
Chris Herrmann
Far Edge
+612 84251400
+614 03393309
Try change the regexp from
$content =~ m/^\QRT-Set-Test:\E\s*(\S+)\s*$/m
to
$content =~ /RT-Set-Test:\s*(.+)$/mg;
-Chris
Am 24.03.2011 11:17, schrieb Violetta J. Wawryk:
Hi List,
RT: 3.6.7, debian5
sorry, I don't know what I am doing wrong, it must be my lack of pearl
knowledge. I have
Hi all!
I want create user with perl script, but don't working.
Can you help me?
#!/usr/bin/perl
use lib (/usr/local/rt-3.8.2/lib/);
use RT::Interface::CLI qw(CleanEnv);
use RT;
RT::LoadConfig();
RT::Init();
use RT::Ticket;
use RT::CurrentUser;
use RT::CustomField;
use RT::Action::Generic;
Hi Roy,
Thanks for your response, any chance you can send me an example of the global
scrip you are using?
Regards,
Walid
From: Raed El-Hames [mailto:raed.el-ha...@daisygroupplc.com]
Sent: quinta-feira, 24 de Março de 2011 12:10
To: Walid Haider; rt-users@lists.bestpractical.com
Subject: RE:
On Thu, Mar 24, 2011 at 03:20:12PM +0100, Sergio Cubero wrote:
I want create user with perl script, but don't working.
Can you help me?
How doesn't it work?
Please describe the failure and provide the logs.
-kevin
#!/usr/bin/perl
use lib (/usr/local/rt-3.8.2/lib/);
use RT::Interface::CLI
Hi Kevin.
Mi log file is this:
[Thu Mar 24 16:20:36 2011] [debug]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
/usr/local/rt-3.8.2_pruebas/lib//RT/User_Vendor.pm 20 with: Disabled: 0,
EmailAddress: , Gecos: pruebas, Name: pruebas, Privileged: 0
Hi,
I am a bit of a newbie with RT, and was wondering if you could help me.
After following the installation your instructions at
http://requesttracker.wikia.com/wiki/TimeWorkedReport, I get the following
errors when clicking on the Time Worked Report link in RT:
Error during compilation of
I spent yesterday going on and on with our project manager about how wonderful
the dashboard subscriptions are, and so we set up her RT account to send her a
daily dashboard e-mail. However, when she got the e-mail, it looks terrible -
in mine, it looks all pretty like the RT home page, but in
(11/03/24 12:55), Jon Baker wrote:
I spent yesterday going on and on with our project manager about how wonderful
the dashboard subscriptions are,
:D
and so we set up her RT account to send her a daily dashboard e-mail. However,
when she got the e-mail, it looks terrible - in mine, it
The scrip do all sorts of things, so I just put the relevant bits below
Condition: On Create
Action: User Defined
Custom action preparation code: return 1;
Custom action cleanup code:
#Assumption ticket is created via mail/web by a customer contact.
#So creator == requestor
my $req
Walid,
Did you copy the /share/... directories/files to .../local/.
directories/files and make your modifications there? That a WAY safer way to
make modifications. You may have forgotten one and that is the problem?
Kenn
LBNL
On Thu, Mar 24, 2011 at 9:51 AM, Walid Haider
Christian,
First, I'd re-arrange your code and simplify it. Start by using RT's
standard condition On Create. That other stuff is just redundant to what
you want to do and that clutters the logic flow.
Then, I'd make the logic in your Custom Prep Code area more linear, or top
down. This type of
On 24 Mar 2011 12:55, Jon Baker wrote:
I spent yesterday going on and on with our project manager about how
wonderful the dashboard subscriptions are, and so we set up her RT account to
send her a daily dashboard e-mail. However, when she got the e-mail, it
looks terrible - in mine, it
On Thu, Mar 24, 2011 at 05:22:05PM +0100, sercuto wrote:
Mi log file is this:
I don't see most of your log messages showing up there, especially the
part that tells you if this is an external or internal user. Are they
getting cut out?
You're also not returning an email address for the user,
On Thu, Mar 24, 2011 at 04:51:28PM +, Walid Haider wrote:
This implies that you have a syntax error in your copy and paste
Error during compilation of /usr/share/rt3/html/Elements/SelectMultiQueue:
Global symbol $d
requires explicit package name at
Hi Kevin.
I have change the script. I running the script and local users or LDAP
users, but don't create user.
This is my new script:
#!/usr/bin/perl
use lib (/usr/local/rt-3.8.2_pruebas/lib/);
use RT::Interface::CLI qw(CleanEnv);
use RT;
use RT::Util;
RT::LoadConfig();
RT::Init();
use
Sure thing, Thomas,
Here's a screenshot:
http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
On Mar 24, 2011, at 12:33 PM, rt-users-requ...@lists.bestpractical.com wrote:
On 24 Mar 2011 12:55, Jon Baker wrote:
I spent yesterday going on and on with our project manager about how
wonderful
(11/03/24 13:53), Jon Baker wrote:
Sure thing, Thomas,
Here's a screenshot:
http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
That looks pretty bad, but is admittedly not as bad as I thought it
would look.
Which version of Outlook is this?
Shawn
On Mar 24, 2011, at 12:33 PM,
Thanks for the comments, Andres,
Unfortunately that's not going to be an acceptable solution, as the reason
we're wanting to use this feature is to make it reealy easy for this person
to see their ticket list. Even having that extra click would defeat what we're
trying to accomplish.
Hey John, I found out about that same issue as well. However when I upgraded to
Office 2010 on my PC, outlook displays a bar stating that to correctly view
this email I should click on it so it can open it up in the browser. Then it
looks like it should. Im pretty sure the email isn't pulling
I agree and want to know a solution as well. My user doesn't have Office 2010
so they cant even do that even if we wanted to.
Regards,
Andrés Bodhert
Linux Administrator
FlexTrade Systems, Inc.
111 Great Neck Rd. Suite 314
Great Neck, NY 11021
Direct: (516) 304 - 3660
Main: (516) 627 - 8993
(11/03/24 14:37), Andres Bodhert wrote:
Hey John, I found out about that same issue as well. However when I upgraded to
Office 2010 on my PC, outlook displays a bar stating that to correctly view
this email I should click on it so it can open it up in the browser. Then it
looks like it
(11/03/24 14:42), Jon Baker wrote:
Thanks for the comments, Andres,
Unfortunately that's not going to be an acceptable solution, as the reason
we're wanting to use this feature is to make it reealy easy for this person
to see their ticket list. Even having that extra click would defeat
Hi everyone,
I'm setting up RT on a ubuntu 10.10 server box using the following guide in
RT's wiki : http://requesttracker.wikia.com/wiki/WithEmailFacility .
My problem is with the inbound mail. I use the following in
/etc/fetchmailrc:
*poll Mailserver protocol pop3 username myUserName password
Are you missing a training slash?
http://localhost/rt/ ???
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Houcem HACHICHA
Sent: Thursday, March 24, 2011 3:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT on Ubuntu
http://localhost/rt/
http://localhost/rt
http://localhost/rt/http://127.0.0.1/rt/ http://localhost/rt/
etc..
I tried all these and the problem is the same :/
On Thu, Mar 24, 2011 at 8:39 PM, Lander, Scott slan...@hearstsc.com wrote:
Are you missing a training slash?
http://localhost/rt/
On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA
houcem.hachi...@gmail.com wrote:
Hi everyone,
I'm setting up RT on a ubuntu 10.10 server box using the following guide in
RT's wiki : http://requesttracker.wikia.com/wiki/WithEmailFacility .
My problem is with the inbound mail. I use the
On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal vad...@gmail.com wrote:
On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA
houcem.hachi...@gmail.com wrote:
Hi everyone,
I'm setting up RT on a ubuntu 10.10 server box using the following guide
in
RT's wiki :
On Thu, Mar 24, 2011 at 06:46:19PM +0100, sercuto wrote:
I have change the script. I running the script and local users or
LDAP users, but don't create user.
Did you check if you already have a user with a blank EmailAddress
like I suggested?
select count(*) from Users where EmailAddress =
On Thu, Mar 24, 2011 at 09:07:55PM +0100, Houcem HACHICHA wrote:
On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal [1]vad...@gmail.com wrote:
On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA
[2]houcem.hachi...@gmail.com wrote:
Hi everyone,
I'm setting up RT on a ubuntu
On Thu, Mar 24, 2011 at 9:53 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Mar 24, 2011 at 09:07:55PM +0100, Houcem HACHICHA wrote:
On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal [1]vad...@gmail.com
wrote:
On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA
I have an in install of RT-3.8.8 Pg backend Ubuntu 10.10 amd64.
Things seem to work OK, but the login prompt is displayed at every page link.
Since this is an internal test server, I am using http://serveralias/rt to
access rt instead of the FQDN entered in the Ubuntu package configuration step.
Hi Kevin.
I don't have any users with a blank EmailAddress.
My target is create a simple script in perl for create users. This script be
called inside RT server.
./create_userusername
I could do it by inserting data directly in the database RT3, but I
wanted to please do
Hello,
We have been testing out RT 3.8.8 for the last couple of months on a test
machine and find that it is going to help us. Now that we are ready to put
RT in production we are installing 3.8.9 on the production machine as we
want to have the latest bug fixes and improvements. I am
On Thu, Mar 24, 2011 at 09:13:24PM +, Jeff Kowalczyk wrote:
I have an in install of RT-3.8.8 Pg backend Ubuntu 10.10 amd64.
Things seem to work OK, but the login prompt is displayed at every page link.
Since this is an internal test server, I am using http://serveralias/rt to
access rt
On Thu, Mar 24, 2011 at 10:20:54PM +0100, sercuto wrote:
My target is create a simple script in perl for create users. This script be
called inside RT server.
Inside RT server? I don't understand, this looks like a command line
script.
I could do it by inserting data directly in the
How about loading a special css file when you generate the dashboard
email. This css file can be empty by default so you only have to put a
file within the local path where you can tweak the styles.
-Chris
Am 24.03.2011 19:53, schrieb Shawn M Moore:
The email is the same regardless of what mail
On Thu, Mar 24, 2011 at 05:31:44PM -0400, Paul Fincher wrote:
I knew from my 3.8.8 install that I needed to change the schema from
TYPE=InnoDB to
ENGINE=InnoDB and I did that both in ./etc/schema.mysql-4.0 and
./etc/schema.mysql-4.1. I
am using mysql version 5.5.10 (I used
Hi,
Have anyone successfully migrated RT database from MySQL to PostgreSQL?
Thanks,
Simon
Kevin,
Thanks you are right. I had written down that I changed the schema
(from when installing 3.8.8 when I went digging through the list and found
the solution) but didn't make note of when or where I changed them.
Thanks again!
Paul
-Original Message-
From:
Kevin Falcone falcone at bestpractical.com writes:
Pg puts sessions in the DB, sqlite puts sessions on the filesystem, so
there really isn't much of a comparision there.
Normally accessing RT through an alias RT doesn't know about results
in redirects to the wrong hostname and cookies aren't
There are procedures used by several different people who performed
this migration in the wiki. None of them look particularly difficult.
Cheers,
Ken
On Thu, Mar 24, 2011 at 03:10:16PM -0700, Simon Gao wrote:
Hi,
Have anyone successfully migrated RT database from MySQL to PostgreSQL?
(11/03/24 18:02), Christian Loos wrote:
How about loading a special css file when you generate the dashboard
email. This css file can be empty by default so you only have to put a
file within the local path where you can tweak the styles.
You can do this using the Head callback in
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