Hello,
Running RT 4.0.17 on Debian.
We're trying to use RT across the company as our main ticketing system. This
requires other departments to raise tickets into our queue.
We have two mandatory ticket custom fields in this queue for us to internally
categorise tickets.
Our standard users do
Hi All.
Having an issue upgrading our internal RT instance.
It’s been running 4.0.8 for a while now with no real issue. I had to perform
some maintenance on the host so thought I’d throw the RT upgrade on at the same
time. Usually the upgrades are pretty painless.. but this one is the
Same situation here, use this plugin
http://blog.bestpractical.com/2013/03/new-rt-extension-for-making-fields-mandatory-on-status-transitions.html
(https://metacpan.org/pod/RT::Extension::MandatoryOnTransition)
Set
Custom Fields to not mandatory on creating new ticket, then set plugin
options
Alex Vandiver wrote:
On Thu, 2014-01-30 at 10:57 +0100, Michelle Sullivan wrote:
My frontends are on completely different networks (and indeed different
data centers) from the database servers for security (mainly DDoS type)
reasons
[snip discussion of optimization of column_info()]
Hi all,
I have found out that I can use this REST call:
http://my.rt.site/REST/1.0/group/group_name
to retrieve informations about a group (id, name, description, members).
However, I cannot find a REST way to retrieve the list of groups defined
on an RT instance.
Is it possible?
T.I.A.
Bye
I have made a fresh install of RT 4.2.1 yesterday and noticed, that when I
create a ticket using RT Web interface (rich text) and paste a screenshot or
any other image to the editor, this image not being shown in either e-mail
sent to requestor (tested with Outlook 2003 and Outlok 2010), or in
Outlook only shows placeholder for the image (apparently cannot decode
it), and ticket history displays 'Message body is not shown because it
is too large' (see picture below).
This is likely the key issue. There is a config value that defines the
max size that will be displayed inline. As
Hi Paul.
Sorry if I am misinterpreting, but it sounds like you have custom fields the
end users don't have permissions to set.
Yet you need them to be able to set those fields.
If this is true, it's the same thing we encountered here.
Surely not the most elegant solution, but this worked for
Jim Brandt-2 wrote
Outlook only shows placeholder for the image (apparently cannot decode
it), and ticket history displays 'Message body is not shown because it
is too large' (see picture below).
This is likely the key issue. There is a config value that defines the
max size that will be
So it’s mainly this I’m having issues with;
{{{
[6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined value as a
HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
(/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
Can't use an undefined value as a HASH reference at
On 02/04/2014 02:07 AM, Paul Stead wrote:
Hello,
Running RT 4.0.17 on Debian.
We're trying to use RT across the company as our main ticketing system.
This requires other departments to raise tickets into our queue.
We have two mandatory ticket custom fields in this queue for us to
internally
On 01/30/2014 04:53 PM, Kevin Falcone wrote:
On Thu, Jan 30, 2014 at 09:44:51AM +0100, Marius Flage wrote:
is basically if it's possible to convert/migrate to using LDAP and still
keep the history for the tickets already in the system (currently around
1500). We've made sure to use the same
Hi Landon,
Thanks a lot for the tip!
I checked my rt.conf file under apache conf.d directory and here is what
was in there: FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5
-idle-timeout 3 Seems like the two extra zeroes were lost somewhere :) .
Changed that to 300, now a spreadsheet
Hi RT users,
Did you know if I can change the default home page to Articles instead
of tickets home page?
I would like to change to articles home page
Thank you,
-David
Hi.
I've never switched from an existing local database to LDAP so I don't know
anything about that.
However, we have used the RT-Authen-ExternalAuth module (slightly modified)
with great success here.
With that extension (and the accompanying autocreate user settings in
RT_SiteConfig.pm),
On Tue, 2014-02-04 at 14:08 +, Nick Fennell wrote:
So it’s mainly this I’m having issues with;
{{{
[6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined
value as a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm
line 237. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
On Tue, 2014-02-04 at 04:20 -0800, Alexey Bozrikov wrote:
I have made a fresh install of RT 4.2.1 yesterday and noticed, that
when I create a ticket using RT Web interface (rich text) and paste a
screenshot or any other image to the editor, this image not being
shown in either e-mail sent to
On Tue, 2014-02-04 at 11:21 +, Guadagnino Cristiano wrote:
Hi all,
I have found out that I can use this REST call:
http://my.rt.site/REST/1.0/group/group_name
to retrieve informations about a group (id, name, description, members).
However, I cannot find a REST way to retrieve the
Hi all -
Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
During ticket creation from the Web UI, when someone places an e-mail
address in the CC: field, it doesn't appear to send e-mails to those
people. Below is what I could find in rt.log. I'm not suer if there is a
better log to look at.
On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote:
Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
During ticket creation from the Web UI, when someone places an e-mail
address in the CC:
field, it doesn't appear to send e-mails to those people. Below is what I
could find in
I developed a callback that allowed staff users to quickly respond certain
requests from customers
just by pressing a button on ticket-display instead of having to go to
/Ticket/Update.html, writing, attaching the file, etc
This worked perfectly on 4.0.2. In 4.2.2, the response is being created
Hello,
Sorry if this is documented somewhere, but I haven't been able to locate it.
I am running an RT 4.0.8 system with a few privileged Administrators and a few
hundred unprivileged users who log into an RT SelfService interface to
communicate (as well as by rt-mail) for support purposes.
Alex Vandiver wrote
On Tue, 2014-02-04 at 04:20 -0800, Alexey Bozrikov wrote:
I have made a fresh install of RT 4.2.1 yesterday and noticed, that
when I create a ticket using RT Web interface (rich text) and paste a
screenshot or any other image to the editor, this image not being
shown in
Alex Vandiver ha scritto:
RT 4.2.2 adds a search endpoint for users and groups:
rt ls -t groups
id: group/1238
Name: RT hackers
Description: RT hackers
Disabled: 0
--
id: group/14255
Name: BPS
24 matches
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