As far as I know, I have never seen something like private groups
since we began using RT with version 3.8.x On the other hand you have
groups in which you can add the users you want.
I would advice you to create a group with proper privileges and to add
in this group the users you need,
Hello Tobias,
Users can't establish ticket ownership if you don't grant them to.
Users can add info to their tickets if they can ReplyToTicket. You
don't have to grant them ModifyTicket or StealTicket. If you do,
then you grant them to set the owner of a ticket (and more...). So try
to
Add the group as a CC watcher of the queue (or ticket) that you are
interested in.
For queues: Configuration - Queues - QueueName - Watchers and there
add your group as CC or AdminCC.
For a single ticket: Display the ticket - People and there look for the
group and add it as a watcher.
Have you tried to first create hte dependant ticket on the queue that
you want and then link both tickets? You can do it by clicking on
Links instead of on Create. Editing Links allows you to create a
link to an existing ticket (without creating a new ticket). Hence, you
can choose an
When a queue is just created, it is not shown sometime. Try to log out
(perhaps close your browser) and then log in.
Cheers,
Carlos
Nick Irvine wrote:
I've just changed the name of the General queue to Triage, but this is
not reflected in the Quick Create box in RT at a Glance, nor in the New
I reported this bug some time ago. Version 3.8.4 solved it. If you run
version 3.8.4 or above, then you need SuperUser right to modify the
global RT at a Glance. For more info, read the message called
[Rt-announce] RT 3.8.4 Released.
Hope this helps.
Greetings,
Carlos
Joe Kirby wrote:
I
Hi,
We are using RT 3.8.7 and I want to allow my privileged users to save
the searches that they want. In order to do that, I granted the
following GLOBAL rights to my PRIVILEGED users:
-CreateSavedSearch
-EditSavedSearch
-LoadSavedSearches
-ShowSavedSearches
I thought that it would be
I forgot to say that the message that my users receive when they try to
save a search as a personal search is. If helps, it is:
Results: Can't find a saved search to work with. Failed to create search
attribute.
Regards
Carlos Garcia Montoro wrote:
Hi,
We are using RT 3.8.7 and I want
comment the code
related to the upload of files (where the fields and buttons are drawn
and where the file is uploaded).
Hope to be helpful,
Carlos
Kevin Falcone wrote:
On Mon, Jan 04, 2010 at 09:13:38AM +0100, Carlos Garcia Montoro wrote:
Hi Kevin, list,
Sorry for the late answer. I
Hi,
My institution is being enforced to calculate the costs of the services
that it provides in a currency that we call Service Unit (SU for
short). We have some queues that represent different kinds of work
provided by us, so I have created a custom field called SU, which is
applied to
This page should help you:
http://wiki.bestpractical.com/view/ManualEmailConfig
If you properly configure RT and your email server, then you souldn't
have any problem and RT will create those tickets.
Take care,
Carlos
Wagner Pereira wrote:
Hi, folks.
And now, almost all of the main
This page should help you:
http://wiki.bestpractical.com/view/ManualEmailConfig
If you properly configure RT and your email server, then you shouldn't
have any problem and RT will create those tickets.
Take care,
Carlos
Wagner Pereira wrote:
Hi, folks.
And now, almost all of the main
Emmanuel Lacour wrote:
On Wed, Jan 13, 2010 at 12:18:15PM +0100, Carlos Garcia Montoro wrote:
Hi,
My institution is being enforced to calculate the costs of the
services that it provides in a currency that we call Service Unit
(SU for short). We have some queues that represent different
, Dec 23, 2009 at 11:29:37AM +0100, Carlos Garcia Montoro wrote:
Hi,
I'm being responsible to deploy RT on our institution. My boss
doesn't want to allow the upload of attached files to tickets, so
I'm disabling it. I thought that it would be possible though
etc/RT_SiteConfig.pm. I have set
Hi,
I'm being responsible to deploy RT on our institution. My boss doesn't
want to allow the upload of attached files to tickets, so I'm disabling
it. I thought that it would be possible though etc/RT_SiteConfig.pm. I
have set MaxAttachmentSize to 0, but even with a 0 value the system let
me
I did something similar. If the custom field had a particular value,
then the owner had to be a particular user. I did it using this scrip:
Custom condition:
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('Product') eq 'Product A') {
return 1;
}
return
Hello,
I have been playing an training with RT for a while and now it is time
to get it to the real workload. I created lots of tickets, users,
groups,... and I tuned their privileges while training. Now it is time
to clear the database, but not all. I want to save the groups and grants
that
You don't have to give the AdminUsers right. I think it is enough
givinig the Global ShowConfigTab right for the users who can see
others profile. Giving this right allows them to see the profile of
others but not to modify them unless you also grant AdminUser or any
other grant. On the other
Yes, it is.
You only have to define the custom field (Configuration-Custom Fields)
and ensure that it Applies to Tickets when you create or modify it.
Then go to the link Applies to just above, in the upper menu bar, and
check the queues where you want to apply the custom field.
Hi Kevin,
Version 3.8.4 allows you to show custom fields per queue in dashboards,
even if they are not global custom fields. In order to do that, you have
to create a query which should show the custom field you want as part of
its result (ensure that you select the column you want as part of
LBNL
On 6/5/2009 3:13 AM, Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as you
PS: It seems to me that Shawn Moore also worked on fixing it.
Carlos
Carlos Garcia Montoro wrote:
Jo and Kenn,
Thank you for your comments about this issue. In the end it was a bug of
RT. Fortunately, I created a ticket on http://rt3.fsck.com/ and the
people from Best Practical (I think
/*NOT*/ have the ShowConfigTab right yet
they /*ALL*/ can modify their RT at a Glance settings.
Kenn
LBNL
On 6/5/2009 3:13 AM, Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro
objects to be modified.
Kenn
LBNL
On 6/4/2009 2:54 AM, Carlos Garcia Montoro wrote:
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global
right ShowConfigTab is able to modify the global RT at a glance?
I'm using RT
for other objects to be modified.
Kenn
LBNL
On 6/4/2009 2:54 AM, Carlos Garcia Montoro wrote:
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global
right ShowConfigTab is able to modify the global RT at a glance?
I'm
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global right
ShowConfigTab is able to modify the global RT at a glance?
I'm using RT 3.8.2 and I would like to know if either I'm doing
something wrong or this is the
Hello,
I've a question/request about RT that I have been neither able to
resolve from myself, nor have I found it at the RT wiki or googling this
mailing list.
I'm newbie using RT. I'm installing an organizational RT (ver. 3.8.2).
We have some departments that are autonomous of each other.
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