Good Day,
I am running RT 4.0.5 on Debian 6 (installed from source) with a Postgres
DB backend. Ever since completing the upgrade approximately two weeks ago
we have been seeing the following error intermittently in the UI on
tickets. When we did the upgrade we installed a fresh installation of
On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley t...@bestpractical.com wrote:
On 03/07/2012 09:19 AM, Dustin Berube wrote:
When I look into the logs I see the following actions for the ticket
transaction (reply, comment)
All of the log lines you provided are normal info log lines. You
On Wed, Mar 7, 2012 at 10:57 AM, Ruslan Zakirov r...@bestpractical.comwrote:
On Wed, Mar 7, 2012 at 19:28, Dustin Berube dustin.ber...@gmail.com
wrote:
On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley t...@bestpractical.com
wrote:
On 03/07/2012 09:19 AM, Dustin Berube wrote:
When I look
On Wed, Dec 28, 2011 at 9:50 AM, Darin Perusich darin.perus...@ctg.comwrote:
I have a bunch of notes I can share which might be helpful, I ran into a
few issues performing the update because of AssetTracker. Ping me
off-list and I'll share them.
Darin,
I'd be interested in seeing any notes
Todd,
I would be willing to review updates and provide feedback. I have been
holding off our upgrade to RT4 until AT was updated.
Thanks,
Dustin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA
3) Then we have an alternative for users who never get onto RT. We created
DB Views (native SQL) used for reporting only and then use Cognos as a
reporting tool against those views. The reports that exist are available
thru links in our company website.
Kenn,
I'd be curious to find out a
Kenn
Can I get a copy as well?
Thanks
Dustin
On Apr 19, 2011 7:50 PM, Joanne Keown joanne.ke...@coloradogroup.com.au
wrote:
Hi Kenn,
Would I be able to have a copy of your handbook too?
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne
On Mon, Apr 11, 2011 at 11:33 AM, Todd Chapman t...@chaka.net wrote:
Dustin,
I'll have to review the REST interface. No updates were made to it in
the 2.0 release. My guess would be that it is currently lacking.
The best place to discuss Asset Tracker is on the at-users mailing
list:
My apologizes if this is the wrong list to ask this question. Does the new
version of Asset Tracker have a REST API or does it utilize the REST
interface naively in RT? I need to integrate the data from Asset Tracker
with a third party application and the REST interface would be the easiest.
I'm
On Sat, Nov 13, 2010 at 1:20 PM, Kevin herve@gmail.com wrote:
Thanks Josh, but the idea is to maintain a single email address for all
customers and not multiple ones.
Kevin,
You may want to look into using procmail in conjunction with your MTA to
route email message to different queues
Thanks Kenn I implemented these changes yesterday and it worked great.
On Sep 29, 2010 5:00 PM, Dustin Berube dustin.ber...@gmail.com wrote:
Dustin,
Just name the template the same name as the Global template and RT will
use the Queue-...
Thanks for the info Kenn. I will give this a try
I am looking for some suggestions on the best way to have queue specific
templates. I certain departments that have a queue setup with different
needs for auto-responses and ticket resolutions. Is there is a way to over
ride the global templates on a per queue basis? IT is the primary users of
RT
Dustin,
Just name the template the same name as the Global template and RT will use
the Queue-specified version of the same named template. For Queue-level
scrips, you can select either the Global template or the ones you have for
just the Queue.
Thanks for the info Kenn. I will give this
Hello,
I've been having problems with people that send emails into RT from Outlook
2007 or 2010. If they reply to a message it keeps adding blank lines,
overtime there are extremely large gaps in the email thread. I searched
around on Google and found this thread
I'm looking to forward a ticket with full transaction history and
attachments to an email address. I have tried using the forward button for
the ticket (next to Resolve), however I only get the initial ticket creation
and the file attachment that was submitted at that time.
I'm using RT 3.8.8.
On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
I'm looking to forward a ticket with full transaction history and
attachments to an email
address. I have tried using the forward button
On Sun, Mar 21, 2010 at 11:06 PM, Matt Hoover m...@hoov.net wrote:
Dustin-
I think the best way to handle that would be thru your postfix
configuration. Just send each alias to a different Q...
http://www.postfix.org/VIRTUAL_README.html#virtual_alias
Once you have email being delivered
On Sat, Mar 20, 2010 at 10:48 AM, Michelle Konzack
linux4miche...@tamay-dogan.net wrote:
Hello Dustin Berube,
Am 2010-03-19 22:30:30, hacktest Du folgendes herunter:
I would want anyone sending an email to techsupp...@abc.com to have a
ticket
created in a particular queue depending
On Sat, Mar 20, 2010 at 5:59 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
torsten.br...@kuehne-nagel.com wrote:
Check out procmail, this is what you are looking for!
Torsten
Tortsen,
Thanks for pointing me into the right direction with procmail. Here's the
solution that I came up with
I am trying to get RT setup to place new tickets in a particular queue based
off the senders mail domain. We use RT at work to handle support tickets for
our customers in the building. I have 3 different email domains that would
be sending us tickets.
For example I have the following domains that
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