Can any one give me a quick pointer around creating scrip for assets.
I'd like to populate the asset 'name' field using a combination of a make and
model field on asset creation/asset update. It would replace whatever was in
the name field eg
make:
Fujitsu
Model:
U904
On create the asset
can be done at any time even while RT is being used?
Oh, I do intend to DontSearchFileATtachments = true, although we might try it
undef for a while, and see.
Thank you,
PH
==
Paul Hirose
all other tests are valid), or back down to Plack-1.0034, or you can
temporarily change out the baybridge.jpg file in Plack-1.0036 with the one
provided in Plack-1.0034. At least these options worked for me, there may be a
better/more official way to handle this.
Thank you,
PH
==
Paul Hirose
I'm using RT-4.2.7 installed from source, on ubuntu 14.04LTS. I've been
trying to get the External Auth (0.23) extension working properly with AD.
I can login to RT using the local admin account root. I can login to RT
using my AD account with the ExternalAuth config I have. But, when I
return
?
--
Paul Stead
Systems Engineer
Zen Internet
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
my 2 cents. :-)
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
PLEASE NOTE : - If you are sending files for us to look at or assist with
these must ALWAYS be wrapped in either
to be located and removed, probably by looking for *.so,
*.bs, *.xs or similar binary files under the various @INC dirs.
Is there a chance you have i686 packages also installed that may have not been
caught by the upgrade?
Cheers,
Paul
The information contained in this email and any
-fastcgi.conf
/VirtualHost
8
/etc/request-tracker4/apache2-fastcgi.conf is included in the Debian package
install.
Paul
On 12/02/14 13:11, norman wrote:
Hello.
I am new to linux and installing packages.
Is there a good step by step guide on how to set up rt 4.2.2 on debian?
I think i have
I should be doing as a scrip?
Apparently, they've had this working previously, from a different sysadmin,
then RT was upgraded to 4.0, and it hasn't worked since. Of course, no-one
remembers how it was done, and there was no documentation made!
Thanks for your time!
--
Paul Warren
them.
Raising via email works as expected, but our users are used to the RT interface
and prefer to raise this way.
Is this expected behaviour? How might I work around this?
Paul
--
Paul Stead
Systems Engineer, Zen Internet
T: 01706 902009
I concur with Kendric,
I have run RT on Ubuntu since 8.04. I recently upgraded from 3.4.8 to
4.0.17 and found it much easier to install it from sources on 12.04 than
use the repositories.
I would suggest a clean 12.04 and install from source.
Just my 2 cents...
*Paul O'Rorke*
Tracker
looked at ExternalAuth mainly as this seemed to offer the best integration
into RT, however by all accounts there is no sort of automatic group assignment.
and LDAPImport
--
Paul Stead
Systems Engineer, Zen Internet
T: 01706 902009
to this - however I feel I
would require several runs and different search terms to get everyone into the
groups I need,
Has anyone used LDAP in this way?
Thanks
Paul
--
Paul Stead
Systems Engineer, Zen Internet
T: 01706 902009
on that box and
can access the right database.
Any suggestions why I'm seeing (using password: NO) in my logs? I get
something similar at startup/shutdown.
regards
*Paul O’Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 8/8/2013 9:52 PM
tickets then on a page refresh I am back
to the RT setup screen because it thinks there is no database configured.
I'm at a loss here and really need to get this new install stable. Any
help is appreciated.
Paul O'Rorke
Tracker Software Products Canada Limited
On 08/09/2013 12:54 AM, Paul
at a loss to
understand why this is not persistent. It keeps connecting to MySQL
then not.
Is there anything else I can provide that would help troubleshoot this?
*Paul O’Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 08/09/2013 06:36 AM, Paul O'Rorke wrote:
When I look at syslog I see the following during startup:
Aug 9 08:28:04 rt4 RT: DBI
connect('dbname=rtdb;host=localhost','rtuser',...) failed: Can't connect
to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)
at /usr/local
Just a heads up that running the make upgrade-database on an upgrade
from 3.8.4 to 4.0.17 worked flawlessly once I successfully restored the
DB from mysqldump.
Thanks for the help and more importantly thanks for fixing that script.
:-)
*Paul O’Rorke*
Tracker Software Products
p...@tracker
Thanks for all the support. I have a shiny new 4.0.17 ticking away
nicely. Very happy.
*Paul O’Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
Thanks again Kevin,
OK - I'll roll back and run the upgrade again from 3.8.4.
Do you have logs of the upgrade?
How do I enable/check logging for that?
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 8/2/2013 7:48 AM, Kevin
understand this?
Regards
Paul O'Rorke
Tracker Software Products Canada Limited
p...@tracker-software.com mailto:p...@tracker-software.com
tracker-software.com http://tracker-software.com
On 07/30/2013 03:17 PM, Paul O'Rorke wrote:
Thanks for that Kevin,
not the first time - a silly little mistake
sec)
Does that suggest anything?
Regards
Paul O'Rorke
Tracker Software Products Canada Limited
p...@tracker-software.com mailto:p...@tracker-software.com
tracker
then?
Paul O'Rorke
On 07/31/2013 11:59 AM, Kevin Falcone wrote:
On Wed, Jul 31, 2013 at 10:24:29AM -0700, Paul O'Rorke wrote:
Password: !sha512!8MzDJesb8kr4UHIA!784B/mzwvLcUEEa
`Password` varbinary(40) DEFAULT NULL,
These are 3.8 versions of that table, not 4.0 versions
these passwords out. Is
there another related script I missed perhaps?
Sincerely
Paul O'Rorke
Tracker Software Products Canada Limited
p...@tracker-software.com mailto:p...@tracker-software.com
tracker-software.com http://tracker-software.com
Tel: +1 (250) 324 1621
Fax: +1 (250) 324 1623
files for
the various updates or does *make upgrade-database* effectively do the same?
Thanks
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 7/26/2013 5:53 AM, Kevin Falcone wrote:
On Thu, Jul 25, 2013 at 01:47:07PM -0700, Paul
in there are
working...
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 7/29/2013 2:30 PM, Paul O'Rorke wrote:
Thanks Kevin,
I'm going through that right now. I must admit I'm a little confused
by the whole LifeCycle thing. I'm going through
http
to use the appropriate tool than manually manipulate
the database.
Thank you,
PH
==
Paul Hirose
in
my database than what 4.0.18 expects. Anyway - installing 4.0.14 on my
new server now and will get back I'm sure if I run into any troubles...
regards
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 7/25/2013 9:32 AM, Kevin
it be and 'upgrade' even though
it's new?
I apologise if this is a dumb question or if it's covered somewhere in
the docs - the whole task of upgrading from 3.8.4 has been overwhelming
and I've been avoiding it.
--
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.
I try a lot f settings, but witouht
Mesquita
sergio.mesqui...@gmail.comwrote:
Helo Paul!
Just upload the two files.
Httpd.conf and Rt.conf
Thanks for your help
2013/4/5 Paul Tomblin ptomb...@xcski.com
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help
Sorry, you also need to modify your RT_SiteConfig.pm:
Set($WebPath, );
On Fri, Apr 5, 2013 at 1:54 PM, Sergio Mesquita
sergio.mesqui...@gmail.comwrote:
Hi Paul!
I make those changes, but without any sucess.
Stil have this message.
You're almost there!You haven't yet configured your
Do you want the custom field value on a specific ticket?
my $st = $ticket-FirstCustomFieldValue(Show Tag);
Do you want the CustomField object for a specific field name on a specific
queue?
my $cf = $QueueObj-CustomField(Show Tag);
On Mon, Apr 1, 2013 at 11:45 AM, Raymond Corbett
On Saturday, March 30, 2013, Ray Corbett wrote:
How do I tell RT that I am using Perl 5.12 and not Perl 5.8.8
Is the new Perl in your PATH? Type which perl and perl -v to
check. If so, do you have an environment variable PERL5LIB and if so
what is it set to?
--
On Tue, Mar 26, 2013 at 11:44 AM, Raymond Corbett
raymond.corb...@arcproductions.com wrote:
Assuming I want to load a customfield, how would I identify it by name?
For example the one I called “Dev Code”
If you want the value of a custom field in a ticket, the easiest way is
My client created a bunch of RT ids without email addresses. Is there any
way to do a query to find that person's tickets (ie where they are the
requestor)? RT::Tickets-LimitWatcher is based on email address, and I'd
like to limit based on their RT::Principal-id instead. Is there a call to
do
On Tue, Feb 26, 2013 at 10:39 AM, Raymond Corbett
raymond.corb...@arcproductions.com wrote:
That fixed things up except now I have the owner field but no selections
in the list, the Me and Nobody.
** **
select type=select name=Owner
option
On Tue, Jan 22, 2013 at 11:37 AM, mrbeeye mrbe...@gmail.com wrote:
Description of environment and setup (see diagram here:
http://img262.imagevenue.com/img.php?image=867879360_rt_122_150lo.jpg
):
I went to that link and got multiple popups, several of which were flagged
as spam or phishing
On Mon, Nov 26, 2012 at 8:52 AM, Sebastian Flothow flot...@gip.com wrote:
Is there a way to have rt-server.fcgi terminate gracefully, i.e. such that
any currently running request is completed before exiting?
I'm pretty sure /etc/init.d/apache2 reload will do that.
--
Is there any way to add the x-ua-compatible header to RT? We're accessing
it through an intranet, and evidently IE defaults to quirks mode in the
intranet without it, in spite of the doctype HTML tag.
!DOCTYPE html
html
head
meta http-equiv=x-ua-compatible content=IE=edge /
--
On Thu, Nov 8, 2012 at 12:37 PM, testwreq wreq testw...@gmail.com wrote:
Actually now this is my host file. When I restart apache, I get the
following error:
PerlResponseHandler', perhaps misspelled or defined by a module not
included in the server configuration...
Do you have your
On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts t...@sanger.ac.uk wrote:
But generally you don't want to do that, and instead you want to use the
perl API to get at them:
my $attachments = RT::Attachments-new(RT-SystemUser);
$attachments-LimitByTicket(294774);
$attachments-LimitNotEmpty;
And if
I have a custom workflow which uses a custom web interface. When the user
clicks the Submit button, the interface creates a Master ticket, and
then a bunch of sub-tickets, the number of which varies depending what
services they are requesting. The users are complaining that the process
of
Did you restart RT after making the change? Unless you're in development
mode, it won't pick up the changes. You probably need to flush your mason
cache as well, just to be safe.
On Fri, Oct 26, 2012 at 9:40 AM, Red Pantyhose redpantyh...@yahoo.comwrote:
Dear Christian
Thank you I applied
On Tue, Oct 16, 2012 at 5:56 PM, Mike James mja...@profitpoint.com wrote:
[root@tracker ~]# su -l rt_user
[rt_user@tracker ~]$ psql -d rt4 -U rt_user
psql (9.2.1)
Type help for help.
How about if you try
psql -H localhost -U rt_user rt4
That will tell you if you've configured postgres to
On Wed, Sep 26, 2012 at 1:49 PM, Ben Brown ben.br...@datamark.com wrote:
A second problem - in Chrome for Windows, widget icons (the arrows next to
menus Home, Tickets, Tools, etc) as well as the menu rollup icons, are
missing. It works in Firefox and IE. It also works on Chrome for Mac. I can
and manually adding them up.
Not the best solution to be sure. I was hoping there was a better way.
Thanks very much,
Paul M
On Sep 19, 2012, at 11:02 PM, Kenneth Crocker kenn.croc...@gmail.com wrote:
Paul,
Like Thomas said, build the query you want and add the Timeworked column
I've noticed that I can steal a ticket using the Actions-Steal
dropdown on the ticket display, however I can't steal if by changing the
Owner dropdown on the Basics page. When I attempt to, I get a message
You can only take tickets that are unowned. Is this intentional, or an
oversight?
Also,
On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan brenna...@gmail.com wrote:
2924 through 2935. I do notice that there's something about Force in
that if statement, but it seems force is an internal thing to allow
automated processes to override the check.
Oh, it looks like I can do it
Is there a way to do this easily to show time worked for a range of dates? For
example if I submit time for techs on a weekly basis showing the effort put
into each ticket? Currently I'm using a rather unreliable method of table
joins and a back end SQL query.
In almost all implementations
I have three custom pages, call them d.html, a.html and c.html.
d.html is the dashboard for the plugin, and from that one to either of
the others and back to d.html. I transition between them using
'window.location = d.html;' which works fine for all of the transitions,
except one. When I'm on
On Monday, September 17, 2012, Chris O'Kelly wrote:
Hi Paul,
** **
Firstly, I'll just point out this isn't my fix, it's stolen from the top
answer of
http://stackoverflow.com/questions/4762254/javascript-window-location-does-not-set-referer-in-the-request-header,
but it is elegant
On Wed, Sep 5, 2012 at 8:49 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
2012/9/4 Paul Tomblin ptomb...@xcski.com
What happens if you just try to send an email to one of those
addresses from the command line on that server? I.e.
Mail -s test message corp_admin_...@myfirm.fr
On Tue, Sep 4, 2012 at 8:52 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
[Tue Sep 4 09:34:43 2012] [info]:
rt-4.0.7-1945-1346751283-749.7324-1...@myfirm.com #7324/120687 - Scrip 10
On Resolve Notify Requestors
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
sendmail: fatal:
On Tue, Sep 4, 2012 at 9:57 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
OK for this first error, but the second one disappears as soon as I restart
apache, and RT work flawlessly for minutes/hours (depending on load maybe) :
[Tue Sep 4 09:34:43 2012] [error]:
On Tue, Sep 4, 2012 at 11:56 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
2012/9/4 Paul Tomblin ptomb...@xcski.com
I can't think of any reason why sendmail thinks it needs to tell the
mail user agent (MUA) this. Mail Transfer Agents (MTA) like sendmail
should do queuing
On Tue, Sep 4, 2012 at 1:14 PM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
Here you can fin a pastebin of ll those messages :
http://pastebin.com/GemuDHSw
.
What happens if you just try to send an email to one of those
addresses from the command line on that server? I.e.
Mail -s
On Tue, Sep 4, 2012 at 3:05 PM, Jeff Blaine jbla...@kickflop.net wrote:
my $ticket = $self-TicketObj;
$ticket-Comment(content = blah!);
my $mimeObj = MIME::Entity-build(
Type = 'multipart/mixed',
'Message-Id' = RT::Interface::Email::GenMessageId,
Subject = $subject,
On Fri, Aug 31, 2012 at 10:10 AM, Shawn Plummer plum...@geneseo.edu wrote:
Anyone with Oracle will probably need to do this:
Correct me if I'm wrong, but isn't Oracle violating the SQL spec by
treating empty strings as equivalent to null? I expect that kind of
behavior from MySQL, but from
On Thu, Aug 30, 2012 at 2:52 PM, Kevin Falcone
falc...@bestpractical.com wrote:
This should be easy to fix. Don't specify %ARGS and just
do a return if ref $ARGS{URL} to skip the first variant of the
callback.
Yes, that worked.
Is there a 4.2 git repo up in the usual places?
--
I'm trying to make it so when a user logs out of RT, they get taken
back to my page when they log back in. But I'm having problems with
the callback in /NoAuth/Logout.html, because it seems like the
Default callback is called twice, once in %init and once in the
main, but with different
Is there a way to email an entire ticket, since it was created, based on an
email with a key work in the subject like /*HISTORY*/ for the given ticket
number? Similar to the history screen.
Thanks in advance.
Paul
I've had this weird situation where when I call an AJAX function, even
though the Mason handler file calls $m-abort, I was still getting
HTML from the autohandler in the directory above the directory where
the handler lived, and RT autohandler stuff after that. This was only
happening on my Mac,
My code makes an ajax call to a mason file that emits some json. That
mason file uses the exact same techniques that RT's own ajax mason
files use to make sure it isn't polluted with html - it calls
$m-abort after emitting the json. On my Linux box (Ubuntu 12.04,
some dependencies installed with
On Mon, Aug 20, 2012 at 8:11 PM, Paul Tomblin ptomb...@xcski.com wrote:
I send a copy of my latest code to my client. He followed my installation
instructions (added the plugin name to RT_SiteConfig.pm @Plugins, do a perl
Makefile.pm; make; make initdb; make install, restart the server
I send a copy of my latest code to my client. He followed my installation
instructions (added the plugin name to RT_SiteConfig.pm @Plugins, do a
perl Makefile.pm; make; make initdb; make install, restart the server),
but when he tries to go to the first page of my code
On Fri, Aug 17, 2012 at 3:26 AM, Martin Drasar dra...@ics.muni.cz wrote:
Still, I wonder how come that Paul could successfully run my scripts...
Because I didn't put it in Elements, I put it in the directory with the
code I was working on, and because I didn't try it with %flags
On Thu, Aug 16, 2012 at 5:22 AM, Martin Drasar dra...@ics.muni.cz wrote:
The problem is, when I remove the flags section, the ajax call fails
with 403. If I keep it, I get back following error: syntax error at
/home/RT/RT-4.0.6/local/html/Ticket/Elements/TestComponent line 15, at EOF
Do you
On Thu, Aug 16, 2012 at 7:24 AM, Martin Drasar dra...@ics.muni.cz wrote:
On 16.8.2012 13:15, Paul Tomblin wrote:
On Thu, Aug 16, 2012 at 5:22 AM, Martin Drasar dra...@ics.muni.cz
mailto:dra...@ics.muni.cz wrote:
The problem is, when I remove the flags section, the ajax call
On Thu, Aug 16, 2012 at 8:00 AM, Martin Drasar dra...@ics.muni.cz wrote:
Ajax request on this component fails with this error:
Error during compilation of
/home/RT/RT-4.0.6/local/html/Ticket/Elements/TestComponent:brsyntax
error at (eval 1164) line 12, at EOF
I copied your code into my web
I accidently set up a user and make a typo on the email address. How do you
correct it (RT-4.0.6) or delete the user so I can re-add him. This user has
not been associated with any tickets.
Thanks in advance for your assistance.
Paul
On Thu, Aug 16, 2012 at 9:21 AM, Martin Drasar dra...@ics.muni.cz wrote:
My question is - how can I diagnose, whether there is a problem with
(auto|d)handlers? I haven't touched any of them since the installation.
Ok, this is a real desperation measure, but I modified /opt/rt4/lib/RT.pm
and
On Thu, Aug 16, 2012 at 1:04 PM, Kevin Falcone falc...@bestpractical.comwrote:
The config option is called MinimumPasswordLength, not
MinPasswordLength. It works fine for me.
And just as an aside, if you force your users to use 10 character
passwords, I can *guarantee* that most of them will
On Wed, Aug 15, 2012 at 11:37 AM, Martin Drasar dra...@ics.muni.cz wrote:
I have used MakeClicky actions to extend the RT UI and now I would like
my extensions to do some ajax stuff on click. I would like to know, how
I can create new Mason component and set it as a valid target for the
ajax
I don't know why I had the problem before with my ajax files when I didn't
have the inherit = undef before, but I took them all out and all my ajax
calls appear to still be working. So I guess you don't need that %flags
section.
--
http://www.linkedin.com/in/paultomblin
On Tue, Aug 14, 2012 at 3:27 AM, Gergely Buday gbu...@gmail.com wrote:
Hi there,
I was able to log a custom field value in a scrip:
my $user=$self-TransactionObj-CreatorObj;
my $cfvs = $user-CustomFieldValues('107');
while(my $cfv = $cfvs-Next) {
$RT::Logger-info(cfv-Content= .
On Thu, Aug 9, 2012 at 12:01 PM, Gergely Buday gbu...@gmail.com wrote:
Hi there,
how can I run a perl script through the RT environment so that I can
use the database and all the modules, but see the compiler output on
my faulty experiments?
- Gergely
use lib /opt/rt4/lib;
use RT;
That
On Thu, Aug 9, 2012 at 12:45 PM, Thomas Sibley t...@bestpractical.comwrote:
and
RT-Init;
RT-LoadConfig;
Looking at my unit test scripts, I seem to have
RT::Init;
RT::LoadConfig;
There shouldn't be a difference, should there?
--
http://www.linkedin.com/in/paultomblin
I've seen this exact thing happen when the person trying to add the
watchers didn't have permissions to the queues in question. Rather than
handling it properly, RT sticks a null queue name into the query, which the
query doesn't like much.
On Wed, Jul 25, 2012 at 10:18 AM, Betz, Gregory
...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Betz, Gregory
*Sent:* Wednesday, July 25, 2012 10:29 AM
*To:* Paul Tomblin
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] EXTERNAL: Re: Group not found
** **
Hey Paul
I have a couple of web pages that are being installed as an extension
(along with Scrips and Actions etc). I want to pass information from one
part of the web interface to another part of the web interface. I thought
of using the session, having the mason code setting $session{'Clients'} =
appreciate the help.
Thanks,
Paul
sudo apt-get install libplack-perl
On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote:
This is the error log from apache2
[Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Wed Jun 20
On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunn...@aol.com wrote:
Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
On Thu, Jun 14, 2012 at 9:48 AM, Matthew W. matt.k.w...@gmail.com wrote:
Here's some psuedocode (code not tested and may contain typos, but my
code works just fine as I can see the transactions in the ticket
history):
my $Value = 'some value';
my $CFName = 'customCF';
my $CF-LoadByName(
On Wed, Jun 13, 2012 at 9:41 AM, Mark Collins m...@westgateit.com wrote:
Yes - even after the mason cache has been cleared the callback isn't running.
If the callback has an error, it exits silently. I found a couple of
problems like this by going into /opt/rt4/lib/RT.pm and adding
Carp::click;
%ARGS
$QueueObj = undef
/%ARGS
The WebURL part is probably not needed, and I'm not sure what the ARGS section
does, but I don't want to change it now as it works. Apologies if there are any
typos, I'm copying it across manually from another terminal.
Regards,
Paul
I have a need to access information in another database simultaneously
to the , so I cloned RT::Handle.pm into my own RTx::FooBar::Handle
that access the other database. Now I'm testing this on my Linux box
and everything is running fine, but I copied it over to my MacBook Pro
in order to demo it
On Mon, Jun 4, 2012 at 12:58 PM, Alexander Reintzsch
alexander.reintz...@netsystem.de wrote:
Well, thanks for the idea. But autohandler doesn't work at all. Neither
in share/html/NoAuth/images nor anywhere else. It's beeing ignored.
I copied the picture, see attachment, into
On Wed, Jun 6, 2012 at 12:02 PM, Thomas Sibley t...@bestpractical.com wrote:
Make your plugin's images directory something that's not in core RT.
You're running into an annoying Mason quirk involving autohandlers and
multiple component roots, I believe.
The mystery deepens. I put some debugging into the autohandler in
/opt/rt4/share/html/NoAuth/images/autohandler:
%INIT
# This autohandler will spit out RT's images if the user hasn't
# properly configured their webserver to stop RT from passing
# images through the mason handler.
my $file =
On Wed, May 23, 2012 at 11:09 AM, Thomas Sibley t...@bestpractical.com wrote:
rt-4.0.6-14259-1337770327-43.416-...@ichec.ie: `/usr/sbin/sendmail
-oi -t` exited with code 1 at
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.
Exit code 1 isn't very useful, unfortunately. Does this happen
How can I override a default scrip for a queue? If I define a new
scrip with the same name as an existing one, it runs both of them.
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined Condition
that returns 0 if the Queue is one that you want to exempt.
How do I programmatically add one of these User Defined Conditions to
On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin ptomb...@xcski.com wrote:
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined Condition
that returns 0 if the Queue is one that you want to exempt.
How do I programmatically add one
On Fri, May 18, 2012 at 11:51 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
On 18 May 2012, at 17:40, Paul Tomblin wrote:
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined
I've exactly this scenario and have for months been trying to find the
time to do pretty much exactly this.
I'm on 6.8.4 and was going to move to 4.0.4. Now it's 4.0.5 and I'm
still running 3.8.4 because everything has to be done in 'one fell
swoop'. I did manage to get the data migrated
On Thu, May 17, 2012 at 4:15 PM, Paul Tomblin ptomb...@xcski.com wrote:
I'm currently using this:
{
my $attachments = RT::Attachments-new(RT-SystemUser);
$attachments-LimitByTicket($ticket-id);
$attachments-Limit( ALIAS = $attachments-TransactionAlias
Can I build a string in an Action and access it somehow in the
template? Can the template call a sub or access a variable from the
Action?
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
In RT_Config, it looks like you shouldn't even have to specify
WebBaseURL - it appears to look to see if WebPort is 443 and changes
it to https accordingly.
On Wed, May 16, 2012 at 11:20 AM, Giles Coochey gi...@coochey.net wrote:
I have the following set up:
Clients -- Squid SSL Offload /
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