We have a customer using it: as of now 9522 assets (computers, screen,
...) are in the database. Imported from an old system (home made script
pulling from the Oracle database, using RT API) and manual csv import
when needed (using custom script). 568 privileged users, 6128
unprivileged users, 161
That is how I do it too, via a bash script collecting details and uploading a
CSV when systems boot, then having a cron job import them to RT via the
RT-Extension-Assets-Import-CSV extension.
However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with
native assets.
> Well, th
Darin
Thank you. That helps back up what I have been thinking rt could do
On Tue, Nov 29, 2016 at 4:36 PM Darin Perusich wrote:
> Sadly I'm no longer using RT, however at my previous employer my team
> was using to for IT Support, numerous software development project,
> and asset management. I
Sadly I'm no longer using RT, however at my previous employer my team
was using to for IT Support, numerous software development project,
and asset management. I was using the Puppet configuration management
system and integrated it with Assets-Import-CSV to automate adding and
updating of computer
Information Technologies
c...@cornell.edu<mailto:c...@cornell.edu>
607-255-3344
From: rt-users on behalf of john
boris
Date: Tuesday, November 29, 2016 at 2:51 PM
To: "rt-users@lists.bestpractical.com"
Subject: [rt-users] Looking for users of RT 4.4 that use the Asset feature
Good Day,
Thanks. That does help me.
On Tue, Nov 29, 2016 at 3:36 PM, Joop wrote:
> On 29-11-2016 20:51, john boris wrote:
> > Good Day,
> > My department is looking to replace our current Ticket/asset
> > management system. I have been using RT on a small basis to handle my
> > own Support requests and u
Thanks for the quick response.
I am basically seeking that the asset feature is worth the move to RT. As
much as I know about RT I think we (our department) can roll our own
automated scripts to get info and keep it updated.The one we use now can't
get warranty information and I am hoping I can ge
On 29-11-2016 20:51, john boris wrote:
> Good Day,
> My department is looking to replace our current Ticket/asset
> management system. I have been using RT on a small basis to handle my
> own Support requests and used the Asset Management add on (pre 4.4).
> Our current system used to have an agent
> Coordinator, Library Systems
>
> Cornell University Library Information Technologies
>
> c...@cornell.edu
>
> 607-255-3344
>
>
>
>
>
> *From: *rt-users on behalf of
> john boris
> *Date: *Tuesday, November 29, 2016 at 2:51 PM
> *To: *"rt-users@l
We use the Asset feature, having migrated to it from SYSAID.
I assume your powershell script will be used to build a CSV of all your
assets. You'll be able to import this CSV directly into Assets in RT. There
is a plugin to make this super easy:
http://search.cpan.org/~bps/RT-Extension-Assets-Impo
Good Day,
My department is looking to replace our current Ticket/asset management
system. I have been using RT on a small basis to handle my own Support
requests and used the Asset Management add on (pre 4.4). Our current system
used to have an agent that would populate the data set for us but lack
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