Have a look at RT WIKI
http://wiki.bestpractical.com/index.cgi?OnCreateFromEmail
Best regards
Marouane HIMDI
Joe Casadonte a écrit :
Is there any way, specifically in a scrip, to determine if the ticket
just created was done via the Web UI or via an email? I would like to
disable
Hi Don,
You are correct, this has been done before. We currently insist on
Worked field being at least 1 minute.
try http://wiki.bestpractical.com/index.cgi?TimeWorked
Rik
Message: 1
Date: Wed, 14 Feb 2007 16:04:11 -0600
From: Don Beethe [EMAIL PROTECTED]
Subject: [rt-users] Require entry
We also have this in our local/html/Ticket/Update.html
if ($DefaultStatus eq 'resolved') {
# if we are resolving a ticket and there has been no time submitted,
# do not allow the ticket to resolve. must check that SubmitTicket is
# set, or we prevent the close page from loading and
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at
all, so I don't know what's involved
It's certainly possible with the architecture. What are you looking
to use it for?
Best,
Jesse
--
Regards,
joe
Joe Casadonte
Billing!
If you have a big system for several company's and so on, then you can use
this option for billing information and so on!
Torsten
On 15.02.2007 9:06 Uhr, Jesse Vincent [EMAIL PROTECTED] wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I
Hi,
i'm looking for a way to set on a specific queue the status for a new
created ticket to stalled and not to new, is this possible?
Thanks
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
On Thu, Feb 15, 2007 at 12:54:18PM +0100, Torsten Brumm | Kuehne + Nagel wrote:
Billing!
If you have a big system for several company's and so on, then you can use
this option for billing information and so on!
Can you be more specific? What data do you want to track?
OK, let me explain a scenario:
You have one RT, with many thousand Queues. We have internally at KN many
different subsidiaries with internal cross billing.
Lets pick up the Queue Information you have at this moment:
Queue Name:
Queue Description:
And some Fields for other information, thats
Hi all,
Same here, I am using RT 3.6.3, I tried to debug the problem and fixed
it by replacing in SelfService/Display.html
ProcessObjectCustomFieldUpdates(Object = $Ticket, ARGSRef = \%ARGS);
with
ProcessTicketCustomFieldUpdates(Object = $Ticket, ARGSRef = \%ARGS);
Torsten;
Why don't you create a queue-scrip
on Create
$self-TicketObj-SetStatus ('stalled')
?? You got me wondering why this is not possible?
Roy
Torsten Brumm wrote:
Hi,
i'm looking for a way to set on a specific queue the status for a new
created ticket to stalled and not to new, is this
On 2/15/2007 3:06 AM, Jesse Vincent wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at all,
so I don't know what's involved
It's certainly possible with the architecture. What are you looking to
use it for?
On Thu, Feb 15, 2007 at 09:08:45AM -0500, Joe Casadonte wrote:
On 2/15/2007 3:06 AM, Jesse Vincent wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at all,
so I don't know what's involved
It's certainly
On 2/15/2007 9:15 AM, Jesse Vincent wrote:
Specifically, I'm looking to set up a queue owner who gets notified of
new tickets, but is not added as a Cc or AdminCc to the ticket itself.
For that, create an On Create, Notify Other Recipients scrip with a
template with a To: line of the people
Don't take this the wrong way, but RT is commercial as well as
open source. I've been pleased with RT and the list, but I never
felt entitled to specific answers. I do read the code when I need
to, and I answer questions when I have time and expertise. But if
I didn't have the time or skill
Hi,
Again just another question for the CLI Part. Has anyone a idea how to add a
set of users per scrip to a group?
Lets say, i have a list of 500 User that are needed to be member of a single
group?
--
With kindest regards
Torsten Brumm
Kuehne + Nagel
Datacenter Hamburg
Bauerbergweg 25
22111
Read FAQ on the wiki for more info.
On 2/15/07, Paul England [EMAIL PROTECTED] wrote:
Thanks a lot =)
On Wed, 2007-02-14 at 08:44 -0500, Jacob Helwig wrote:
use Digest::MD5;
my $md5 = Digest::MD5-new();
$md5-add(password goes here);
my $cryptedPass = $md5-hexdigest;
-Original
Hi,
Again just another question for the CLI Part. Has anyone a idea how to add a
set of users per scrip to a group?
Lets say, i have a list of 500 User that are needed to be member of a single
group?
This isn't a direct answer, but several months ago I was wrestling with
a similar issue of
Which script and template is used when replying thru the Reply link in
the ticket history? The template which includes all correspondence up
to that point.
Thank you,
Kamber Dalal
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Joe,
It's my understanding that cc watcher is NOT the same as a cc on a
ticket. Therefore, you could set up an on create scrip to notify cc
watchers. Hope this helps.
Kenn
LBNL
Joe Casadonte wrote:
On 2/15/2007 3:06 AM, Jesse Vincent wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte
Dalal,
Depends on the type of reply. There is the Reply (reply button) that is
basically the initiation of an E_mail and a scrip will control who gets
it. Then, there is the RT transaction reply that is initiated if you
have a scrip to do so, like the RT reply initiated when a ticket is
On 2/15/2007 5:22 AM, Richard Ellis wrote:
We also have this in our local/html/Ticket/Update.html
if ($DefaultStatus eq 'resolved') {
# if we are resolving a ticket and there has been no time submitted,
# do not allow the ticket to resolve. must check that SubmitTicket is
# set, or
On 2/15/2007 11:04 AM, Torsten Brumm | Kuehne + Nagel wrote:
Again just another question for the CLI Part. Has anyone a idea how to add a
set of users per scrip to a group?
Lets say, i have a list of 500 User that are needed to be member of a single
group?
I did something similar via a full
To all,
I am trying to determine if a ticket is being created via E_mail and if
so move the subject to a custom field named Description. I tried to
use this code as follows:
#
# Custom condition: none
On 2/15/07, Jesse Vincent [EMAIL PROTECTED] wrote:
On Thu, Feb 15, 2007 at 09:08:45AM -0500, Joe Casadonte wrote:
On 2/15/2007 3:06 AM, Jesse Vincent wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at all,
so I don't
We currently use RT for our sales and technical support queries. Our
sales department really doesn't like having to go through the browser
to do their correspondence, they would prefer just using email. So
I've cooked up a quick an dirty method that *should* work, if only I
could figure
At Thursday 2/15/2007 01:42 PM, Kenneth Crocker wrote:
To all,
I am
trying to determine if a ticket is being created via E_mail and if so
move the subject to a custom field named Description. I tried
to use this code as follows:
Well, after actually looking at what I wrote, I simplified the action
dramatically:
$self-TicketObj-AddWatcher( Type = Cc,
Email = $self-TicketObj-OwnerObj-
EmailAddress);
return 1;
Which works perfectly with no weird log messages, but still:
Feb 15 14:42:44
Stephen,
Thanks for looking at this. Originally, the following code put the
subject info into CF Description and it worked:
#
#
# Custom condition: none
Hi-
I'm sorta new to creating my own templates and to RT in general. One thing I
would like to do is create a custom template that has some perl embedded in it.
The docs I found seem to indicate that I can use the Text::Template method of
embedding perl, i.e., use '{}' to surround the code
Hi Joe,
thats exactly what i'm looking for.
Just a small question to this scrip:
my(@users) = GetListOfUsernames();
Do you get with this a list from RT Users Table ?
Thanks
Torsten
2007/2/15, Joe Casadonte [EMAIL PROTECTED]:
On 2/15/2007 11:04 AM, Torsten Brumm | Kuehne + Nagel wrote:
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