Hello,
I am thinking of migrating an RT instance from a machine running RT
3.8.1 to a machine running 3.6, but I'm not sure if this is even
possible? Is it possible to move the MySQL DBs straight across from 3.8
to 3.6 without any issues? If there are any tweaks to be done, are they
major?
On Sat, Dec 11, 2010 at 11:07:22AM -0700, Thierry Thelliez wrote:
I would like to retrieve all the tickets for which activities have
happened after a give date (any correspondence, status change,...).
Is there a way to do that from the UI? (actually I am interested in
the REST interface).
On Sat, Dec 11, 2010 at 11:40:17PM +0100, hubert depesz lubaczewski wrote:
Hi,
another question: is there any way to change database connections
options from config?
I.e. I want to change what's being passed as 4th argument to
DBI-connect().
You'd need to patch DBIx::SearchBuilder to provide
On Mon, Dec 13, 2010 at 01:50:44PM +, Khusro Jaleel wrote:
I am thinking of migrating an RT instance from a machine running RT
3.8.1 to a machine running 3.6, but I'm not sure if this is even
possible? Is it possible to move the MySQL DBs straight across from
3.8 to 3.6 without any issues?
RedHat is god, ftw!
On 12/13/10 10:59, Kevin Falcone wrote:
On Mon, Dec 13, 2010 at 01:50:44PM +, Khusro Jaleel wrote:
I am thinking of migrating an RT instance from a machine running RT
3.8.1 to a machine running 3.6, but I'm not sure if this is even
possible? Is it possible to move the
Dear Kevin,
thanks for the advice. I was thinking of using a scrip/template together
with QuickCalls, but I'll also check about Quick Create on the mailing list.
I'm trying to avoid customizing too heavily for the moment, until we
move to a stable and tested situation.
Best regards,
I don't understand people's desire to use 3rd party RT packages. You're
then at the mercy of the packager, and it makes it harder to fix
problems and apply upgrades when new RT releases come out.
It's better to learn the internals of RT and deal with its
idiosyncrasies than to use a package
On 13/12/2010 16:26, John Arends wrote:
I don't understand people's desire to use 3rd party RT packages.
You're then at the mercy of the packager, and it makes it harder to
fix problems and apply upgrades when new RT releases come out.
It's better to learn the internals of RT and deal with
CPAN makes me cranky, but trying to package all the perl modules as RPMs
makes me crankier. It's like wrapping one packaging system around
another one, and fighting with both of them.
The reality is, every time RHEL updates perl, RT will break. I solve
this by having an identical test system.
On Mon, Dec 13, 2010 at 11:43:14AM -0600, John Arends wrote:
CPAN makes me cranky, but trying to package all the perl modules as RPMs
makes me crankier. It's like wrapping one packaging system around another
one, and fighting with both of them.
The reality is, every time RHEL updates perl,
RHEL is a major platform, and I'd love it if BestPractical supported
it in some official way so we don't have these kinds of problems we
have to work around.
I try pretty hard not to push the commercial side of the business on the
mailing lists, but BPS _is_ a business and we tend to spend
So here is the code that I am working with inside my template:
Script:
Condition: On Create
Action: Notify Other Recipients
Template: My Notify
Stage: TransactionBatch
'My Notify' code
---
{
my $trans = $self-TransactionObj;
my $ticket =
I have removed the blank lines, thank you for that tip. I am sending in the
'ticket' as a user other than myself and I am trying to notify someone other
than myself. I am still not seeing the scrip being run.
But, if I put the following code in the template:
-
{my $to_address =
Ruslan,
Would this be the correct code:
Comment = {
title = 'Comment', # last comment
attribute = 'Comment',
value = sub { return $_[0]-TransObj-Id( $_[0]-id
)-Field('Type')-Value('Comment') }
},
Thanks.
Kenn
LBNL
On Sun, Dec 12, 2010 at 6:13 AM,
On Mon, Dec 13, 2010 at 11:50:53AM -0800, Kurt Engle wrote:
I have removed the blank lines, thank you for that tip. I am sending in
the 'ticket' as a user
other than myself and I am trying to notify someone other than myself. I
am still not seeing
the scrip being run.
But, if
Kurt,
Not sure why you start the scrip with a { and end with one. Just start
with the my $trans=.
Your code should be in the Prep Action and you should add this at the end
of the code you've got:
else {
$to_address= rubble;
### after the above line, the code should look like this:
#
Hello all!
I have tried searching, and maybe my understanding is a bit behind when it
comes to this, but I am trying to get a site setup for our customer service
department. I need to see if RT is a possible solution for us…
What I need is to be able to define a number of replies (80-100)
On Mon, Dec 13, 2010 at 12:20:36PM -0800, Steven Aranaga wrote:
What I need is to be able to define a number of replies (80-100) that my
CS department can
choose from. So, for instance, if someone emails in an issue with a
product, and we have an
internal patch we want them to try,
Our production RT instance (3.6.3 - old, I know) takes a really,
really long time to add and remove group members.
Our database is MySQL and the CachedGroupMembers table has the index:
KEY `CachedGroupMembers3` (`MemberId`,`ImmediateParentId`)
What can we do to improve the situation (yes, I
RTFM doesn't support this but it could be done with some custom code.
On Mon, Dec 13, 2010 at 3:20 PM, Steven Aranaga saran...@nolo.com wrote:
Hello all!
I have tried searching, and maybe my understanding is a bit behind when it
comes to this, but I am trying to get a site setup for our
This code was entered in a template not a script. I was trying Kevin's
suggestion with doing it all in one go. I figure that if I can capture the
CustomField in the template code and test on that value to return my
$to_address, then I am pretty much set to create my outgoing e-mail at the same
The error that I am getting is:
[Mon Dec 13 22:05:45 2010] [info]:
rt-3.8.8-18199-1292277945-1004.587-2...@4j.lane.edu #587/7702 - Scrip 26
Email TSS from Template (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Mon Dec 13 22:05:45 2010] [info]:
CPAN makes me cranky, but trying to package all the perl modules as RPMs
makes me crankier. It's like wrapping one packaging system around
another
one, and fighting with both of them.
I've done this quite successfully. I've got RH distributed perl + packages
plus those that I've manually
On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote:
CPAN makes me cranky, but trying to package all the perl modules as RPMs
makes me crankier. It's like wrapping one packaging system around
another one, and fighting with both of them.
This is why I use cpan2rpm every time.
The
On Dec 13, 2010, at 6:06 PM, Gary Greene wrote:
On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote:
CPAN makes me cranky, but trying to package all the perl modules as RPMs
makes me crankier. It's like wrapping one packaging system around
another one, and fighting with both of them.
I've been working on one for SuSE on the wiki. I'm still a little behind on
getting it all done.
On 13/12/10 4:14 PM, John Arends jare...@illinois.edu wrote:
On Dec 13, 2010, at 6:06 PM, Gary Greene wrote:
On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote:
CPAN makes me cranky,
Just thought I'd throw this tip out there if you are running Exchange in your
environment. I have RT configured on my CentOS 5.5 box, help.domain.com. My
/etc/alias file uses h...@help.domain.commailto:h...@help.domain.com for
incoming requests into my main helpdesk queue. What I've done
On Tue, Dec 14, 2010 at 12:27 AM, Todd Chapman t...@chaka.net wrote:
Our production RT instance (3.6.3 - old, I know) takes a really,
really long time to add and remove group members.
Our database is MySQL and the CachedGroupMembers table has the index:
KEY `CachedGroupMembers3`
We are running 3.2.1.
I am using Firefox 3 (but Safari shows the same issue)
with several TABS open to the RT 'Home' page.
When I start some operation (show a large ticket, search,
update a ticket etc) and it takes a more than a second,
and I then go to another TAB and do something else, both
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