Hi.
Thanks for your great work. I am currently trying to follow your documentation
to integrate sphinx in our RT setup, and I have run into some problems.
In sphinx.php, you include MySql.class.php and Timer.class.php. What are these?
Have you written them yourself, or are they available for
Hi Johan,
I am attaching the missing files to this message.
You'll also find sorttable-RT.js, which we implemented after I wrote the
article: with this you can sort the results table by clicking on the field
names in the table header (like other tables in RT). It still lacks feedback
when you
We're working on some reporting, and have discovered that the REST interface
for simple ticket queries is around 400x slower than using the command line
interface. I wonder why this is, since I'd prefer to use the REST interface.
System: Linux Ubuntu 8.04 (hardy)
CPU: Core 2 Duo, 2.0GHz
RAM:
I have fiddled only a little with LDAP.
The error message sounds like it isn't recognizing something as a DN.
To me, your username doesn't look quite right. Is there really an LDAP server
at ucsc.edu? Shouldn't it be more like DC=ldap1,DC=ucsc,DC=edu, to specify the
machine name?
I'm not even
Hi all
Happy new year.
Does anybody know if there is a way to globally change the default
setup for 10 highest priority tickets I own?
e.g: make it order by a custom field.
I can easily do it for myself by simply editing the widget, but would
like to roll out a change to it for all users
This looks great, I hope to be trying this soon.
I'll also try to integrate antiword, docx2text and pdftotext so we can
search our RTFM documents.
If/When I do, I'll be sure to update wiki!
Steve
--
Message: 3
Date: Tue, 11 Jan 2011 10:38:54 +0100
From: Johan Sj?berg
On Tue, Jan 11, 2011 at 09:00:51AM -0500, Steve McStravick wrote:
This looks great, I hope to be trying this soon.
I'll also try to integrate antiword, docx2text and pdftotext so we can
search our RTFM documents.
If/When I do, I'll be sure to update wiki!
Steve
I am not using sphinx for
On Tue, Jan 11, 2011 at 01:53:48PM +, Garry Booth wrote:
Hi all
Happy new year.
Does anybody know if there is a way to globally change the default setup
for 10 highest priority tickets I own?
e.g: make it order by a custom field.
I can easily do it for myself by simply editing the
Just curious - did you at any time clear the mason cache?
http://requesttracker.wikia.come/wiki/CleanMasonCache
When you change anything in local/html, you have to clear the cache to see the
changes
Scott
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Yup, sorry, I forgot to mention that. Doesn't help :/
rm -rf /rt/var/mason_data/obj/*
On 1/11/2011 9:57 AM, Lander, Scott wrote:
Just curious - did you at any time clear the mason cache?
http://requesttracker.wikia.come/wiki/CleanMasonCache
When you change anything in local/html, you have
On Mon, Jan 10, 2011 at 11:04:52PM -0400, Nicôle Layne-Balram wrote:
Since implementing external auth (LDAP option), RT works as expected for
users within AD, but I've just realized that external users are unable to
create tickets, even with the appropriate Everybody permissions set via the
On Tue, Jan 11, 2011 at 08:47:36AM -0500, Gary Oberbrunner wrote:
We're working on some reporting, and have discovered that the REST
interface for simple ticket queries is around 400x slower than using
the command line interface. I wonder why this is, since I'd prefer
to use the REST
On Mon, Jan 10, 2011 at 06:03:37PM -0800, Wes Modes wrote:
I am using ExternalAuth to connect RT3.8.8 to LDAP.
Detailed documentation seems to be woefully absent, and I've scoured the
web and tried the
dozens of conflicting suggestions, so I'm turning to y'all.
Here's the
On Tue, Jan 11, 2011 at 01:53:48PM +, Garry Booth wrote:
Does anybody know if there is a way to globally change the default
setup for 10 highest priority tickets I own?
e.g: make it order by a custom field.
I can easily do it for myself by simply editing the widget, but
would like to roll
Here is another noob question (I hope you guys don't get tired of these).
Last week our mysql server crapped out on us and I had to restore the
system from a backup. We ended up loosing ~5 days worth of data for RT
because we were using mysqlhotcopy (and who knew hotcopy didn't copy all
of
On 11 Jan 2011 10:55, Chris Barnes wrote:
Which leads me to my question - is there any way to mark a ticket as
resolved *without* the end-user getting an email telling them that their
ticket has been closed?
Disable the relevant scrips before you mark the tickets resolved.
Thomas
Display the ticket. Click on The Basics. Change the status there.
That's how we do it.
Our users seem to _always_ send a Thank you! if we resolve the ticket with a
message, which reopens the ticket.
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New
On Tue, Jan 11, 2011 at 09:55:04AM -0600, Chris Barnes wrote:
Which leads me to my question - is there any way to mark a ticket as
resolved *without* the end-user getting an email telling them that
their ticket has been closed?
Disable the scrip temporarily
-kevin
pgpX2Yas7buVi.pgp
On 1/11/2011 10:49 AM, Kevin Falcone wrote:
On Mon, Jan 10, 2011 at 04:58:53PM -0500, Jeff Blaine wrote:
Still no luck. Can anyone suggest how I might debug why
this isn't working? I'm begging at this point :) Here's
the most complete picture I can paint for you right now:
You can
When there's no CallbackName argument to a callback call,
what do I name my callback file?
That is:
$m-callback ... CallbackName = BeforeDisplay ...
The callback file is BeforeDisplay
What about:
$m-callback( TicketObj = $TicketObj, CustomFields =
$CustomFields, ARGSRef = \%ARGS );
On 1/11/2011 9:58 AM, Josh Narins wrote:
Display the ticket. Click on The Basics. Change the status there.
That's how we do it.
Hmmm... I tried that and looked at the history of the ticket. The last
item is Outgoing email recorded
Our users seem to _always_ send a Thank you! if we
On 11 Jan 2011 11:39, Jeff Blaine wrote:
When there's no CallbackName argument to a callback call,
what do I name my callback file?
Default. This is documented on the wiki's CustomizingWithCallbacks page.
Thomas
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, January 11, 2011 10:41:51 AM
Subject: Re: [rt-users] performance: REST vs. cmd line
On Tue, Jan 11, 2011 at 08:47:36AM -0500, Gary Oberbrunner wrote:
We're
I manage a installation of RT v. 3.8.7 that is using external LDAP for
authentication.
All RT-users have local accounts and preferences but now we are
investigating the possibilities to open up several queues in RT with a
Read-Only view for everyone that passes LDAP authentication.
How can this
Yes, there are many articles with this title... but I am not finding an answer.
I would like to grant the ability for a group of privileged users to create
'Topics' under a 'Class'. I have created my group and populated it with
members, I have created my RTFM class and assigned the group 'all
I don't suppose you could throw that up onto the wiki so people don't have to
hunt it down through the mailing list archives? :)
*copies locally to implement later*
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On
The machine name is specified elsewhere, but that is what the root DN
looks like. Now whether that is the right format for that variable
value or not, I don't know.
W.
On 1/11/2011 5:49 AM, Josh Narins wrote:
I have fiddled only a little with LDAP.
The error message sounds like it
I would like to change the default string about the content box when
creating a ticket depending on the queue name. The current text is
'Describe the issue below' and I'd like to change it to be something
more queue specific. I figured I might be able to do this with a
callback, but I'm not sure
Johan,
Why don't you just grant the ShowTicket SeeQueue rights to everyone on
a Queue by Queue basis instead of Global?
Kenn
LBNL
On Tue, Jan 11, 2011 at 1:17 PM, Johan Elmerfjord jelme...@adobe.comwrote:
I manage a installation of RT v. 3.8.7 that is using external LDAP for
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