[rt-users] RT 3.8 Active Directory integration and single sign-on

I am trying to accomplish two things: First, to integrate RT with Active Directory such that an RT user account will automatically be created in either of the following cases. a) when a user first submits a ticket request via email, and b) when a user first logs in via the RT web interface

Re: [rt-users] form-workflow during ticket creation

Sounds like custom fields to me. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Robert Urban Sent: Wednesday, August 04, 2010 7:23 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] form-workflow dur

[rt-users] form-workflow during ticket creation

hello folks, I'm new to RT. I'd like to set up ticket creation such that tables in an independent relational database (postgresql) can be used to force choices in some fields/menus, and perhaps display information in other fields. Example: my company offers products Product-A, Product-B, Pr

[rt-users] Help with rt-mailgate

To List, We've had a particular situation come up a couple times now where someone "outside" our *approved* (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That person then tried to do a reply back (into RT) and RT kicked it out, *as it should have*. However, it seems RT

Re: [rt-users] Email Priority.

Mark, What did you put in Custom Action Preparation Code? It should be a "return 1;" Kenn LBNL On Wed, Aug 4, 2010 at 11:00 AM, Mark Jenks wrote: > That is exactly what I have an when I send an email into the queue with > the priority on, it doesn't set it.I see it when I show full > header

Re: [rt-users] Does RT work with current FCGI?

On Tue, Jun 1, 2010 at 10:10, Jesse Vincent wrote: > > On Tue, Jun 01, 2010 at 07:28:03AM -0400, Dan Mahoney, System Admin wrote: >> >> "Wide character in FCGI::Stream::PRINT at >> /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/CGIHandler.pm line 105. " >> > It's a bug in the latest FCGI. For th

Re: [rt-users] Email Priority.

That is exactly what I have an when I send an email into the queue with the priority on, it doesn't set it.I see it when I show full headers. How do you debug a scrip? -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Wednesday, August 04, 2010 10:48 AM To: M

Re: [rt-users] Email Priority.

You have to create a new scrip with: Description: On Create Set Priority Condition: On Create Action: User Defined Template: Global template: Blank Stage: TransactionCreate and my code in 'Custom action cleanupcode'. -Chris Am 04.08.2010 17:28, schrieb Mark Jenks: > Okay, I modified the origina

Re: [rt-users] Email Priority.

Okay, I modified the original "On create notify requestors" and put that code in. Got nothing. Created a new "On create set priority" and it still didn't do anything. -Mark -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Wednesday, August 04, 2010 3:54 AM To:

Re: [rt-users] Query Builder - Custom Fields

Paul, When you were in the page that defines Custom Fields, did you go to Group Rights and set those? Kenn LBNL On Wed, Aug 4, 2010 at 3:30 AM, Paul Broadwith wrote: > Kenn, > > > > Thanks for that. Unfortunately they are not showing up so I assume (or does > that make an ass … etc) it doesn’t

[rt-users] RT 3.8.2 > 3.8.8

I have upgraded from 3.8.2. to 3.8.8 without a hitch, apart from seeing the following line at the bottom of my home page: "Can't call method "id" on an undefined value at /opt/rt3/share/html/Elements/MyReminders line 58." And there is no logo. If I remove "MyReminders" from the RT at a glance p

Re: [rt-users] Encoding Troubles with RT 3.8.8

2010/8/4 benoit plessis : > Hi, > > I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT. > . > Also, there is a similar problem when using html mail/template, > accentuated chars are converted to iso-8859-1 chars for the > "text/plain" version of the mail with is send with

[rt-users] Encoding Troubles with RT 3.8.8

Hi, I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT. Exemple: Email received in 'iso-8859-1', is correctly displayed in UTF-8 within RT, when showing 'Full Header' we have on top: content-type: text/plain; charset="utf-8" and on bottom: X-RT-Original-Encoding: ISO

Re: [rt-users] Query Builder - Custom Fields

As far as I know the only way searching for transactions with a customfield is within the database. I think the use of transaction customfields is only to do something within scrips depending an a transaction customfield value. Am 04.08.2010 13:18, schrieb Paul Broadwith: > AH (sound of

Re: [rt-users] Query Builder - Custom Fields

AH (sound of penny dropping). So it does! Next question then is how do I search for ticket transactions with a custom field? Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Micros

Re: [rt-users] Query Builder - Custom Fields

You can only search for tickets with the query builder. So you can only search for ticket customfields and not for transaction customfields. -chris Am 04.08.2010 12:30, schrieb Paul Broadwith: > Kenn, > > > > Thanks for that. Unfortunately they are not showing up so I assume (or > does that

Re: [rt-users] Query Builder - Custom Fields

Kenn, Thanks for that. Unfortunately they are not showing up so I assume (or does that make an ass ... etc) it doesn't work the same for CF's attached to Ticket Transactions. The one that is attached to Tickets is showing up though. Does anybody use these type of CF's and get them to work i

Re: [rt-users] Email Priority.

Create a scrip 'On Create' with the following 'Custom action cleanup code': my $ticket; my $attachment = $self->TransactionObj->Attachments->First; return 1 unless $attachment; my $prio = $attachment->GetHeader('Priority'); return 1 unless $prio; if ( $prio eq 'Urgent' ) { $ticket->SetPriority(