Hi,
I would like to provide support for several departments (initially 2,
more will come). I've had a look at the Rights entry in the wiki, so my
structure is like:
-Privileged
--Support Team
--Customers
---CustomerDept1
CustomerDept1Managers
---CustomerDept2
CustomerDept2Managers
I
Hi Kenneth,
thanks a lot for your help. These are the 4 scrips that use the On
Correspond condition
On Correspond Notify AdminCcs TransactionCreate On
Correspond Notify AdminCcs Admin Correspondence
On Correspond Notify Other Recipients TransactionCreate
Hi all,
I am new to RT and still setting up RT 3.8.8 on Ubuntu 10.10 desktop,
and along the way, I realized the ONLY OPTION I have is to make my RT
run mail to contact our existing mail server (MDaemon 11.0.3 on a
Windows server - since I am in a Windows environment).
I chose postfix, I have
Hello,
how can i disable the automatic Reopen if the Requestor answer via E-Mail
a closed (resolved) ticket ?
Thank you
___
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH Co. KG
AG Düsseldorf HRA 14045,
On Wed, Dec 01, 2010 at 11:47:59AM +0100, ingo.it...@ages.de wrote:
Hello,
how can i disable the automatic Reopen if the Requestor answer via E-Mail
a closed (resolved) ticket ?
Look at Configuration-Global-Scrips
and remove the scrip On Correspond Open Tickets
Just to add a little bit of info, the Admin Correspondence template
only did
RT-Attach-Message: yes
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
so I was not sure it e-mailed (it should). To be sure, I created a
template called Reply attached
Hi,
I have a RT 3.8.8 which was upgraded from 3.8.5.
The problem is when I answer a ticket via e-mail, and use accented chars in
the Subject. RT replaces these chars with a ? , and does not send the e-mail
(to AdminCc).
Also, the chars are replaced in the body of the message with ? .
My
I'm a bit confused here.. tried reading up on this but.. maybe I just need a
layman's explanation of what I need to be doing here.
We were using rt 3.8.7, but recently upgraded to 3.8.8. As per the README,
after the 'make upgrade' I ran:
/opt/rt3/sbin/rt-setup-database --dba rt_user
I just submitted a patch for this:
http://issues.bestpractical.com/Ticket/Display.html?id=16052;user=guest;pass=guest
--
Mathieu Longtin
1-514-803-8977
On Wed, Dec 1, 2010 at 8:42 AM, Sergio Charpinel Jr.
sergiocharpi...@gmail.com wrote:
Hi,
I have a RT 3.8.8 which was upgraded from 3.8.5.
Hi.
After I migrated my installation from rt 3.4.1 to rt 3.8.8, Greek
characters don't appear correctly. New records in Greek are OK. Only the
old records have this problem.
I use Mysql 5.0.27 with innoDB backend with collation utf8_general_ci
(default Mysql and for the rt database).
Hi folks,
I'm trying to get RT::Extension::Nagios to work properly with my RT
installation. I'm running RT-3.8.8 on Centos 5.5 and all other functions are
working as expected.
To setup this extension, I've created a new queue named Nagios and have
notifications from Nagios sent to that
On 26 Nov 2010 10:45, muell...@aschendorff.de wrote:
The full text search function is poor, I even would call it broken.
E.g. if you search auth you get nothing back.
I contacted Wikia staff and they filed a ticket with the techs to look
into the issue.
Thomas
Hi Jo,
On 11/30/2010 9:31 PM, Joanne Keown wrote:
Hi,
I have been trying out numerous suggestions on how to code to include values from Custom Fields
into an Auto-reply email. The Custom Field is First Name and I want the first name
entered on the ticket, to appear after the word Hello on
On Wed, Dec 01, 2010 at 08:29:03AM -0800, Gene LeDuc wrote:
Hi Jo,
On 11/30/2010 9:31 PM, Joanne Keown wrote:
Hi,
I have been trying out numerous suggestions on how to code to include values
from Custom Fields into an Auto-reply email. The Custom Field is First
Name and I want the
On Mon, Nov 29, 2010 at 04:00:15PM +, Giuseppe Sollazzo wrote:
I'm playing with our rather vanilla installation of RT in which we're
supposed to have, at
least for the moment, one general queue from which tickets will be moved
into two other real
queue according to the
On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
I'm a bit confused here.. tried reading up on this but.. maybe I just need
a layman's
[1]mym...@myserver.com is an address RT receives mail at. Adding it as a
'Requestor' would
create a mail loop
(obviously that's not
On Wed, Dec 01, 2010 at 04:25:00PM +0200, Kiriaki Konstantinidou wrote:
Hi.
After I migrated my installation from rt 3.4.1 to rt 3.8.8, Greek
characters don't appear correctly. New records in Greek are OK. Only
the old records have this problem.
I use Mysql 5.0.27 with innoDB backend with
On Wed, Dec 01, 2010 at 02:31:20PM +, Joshua A. Fiske - jfiske wrote:
Hi folks,
I'm trying to get RT::Extension::Nagios to work properly with my RT
installation. I'm running
RT-3.8.8 on Centos 5.5 and all other functions are working as expected.
To setup this
ok, here's a smipplet of what I've got in RT_SiteConfig
Set($CorrespondAddress , 'trouble-tic...@imctv.com');
Set($CommentAddress , 'rt-comm...@imctv.com');
Set($SMTPFrom , 'trouble-tic...@imctv.com');
Set($RTAddressRegexp ,
'^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$');
I assumed I
Giuseppe,
I was just gonna ask you the same Question Kevin did.
Kenn
On Wed, Dec 1, 2010 at 9:15 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Nov 29, 2010 at 04:00:15PM +, Giuseppe Sollazzo wrote:
I'm playing with our rather vanilla installation of RT in which we're
On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote:
ok, here's a smipplet of what I've got in RT_SiteConfig
Set($CorrespondAddress , 'trouble-tic...@imctv.com');
Set($CommentAddress , 'rt-comm...@imctv.com');
Set($SMTPFrom , 'trouble-tic...@imctv.com');
Set($RTAddressRegexp ,
All,
I am having difficulty with the RT 3.8.8 email. When div elements are
contained within the ticket, they are not placed in emails. I set
PreferRichText
and TrustHTMLAttachments to 1 in my site configuration, but it hasn't fixed
the problem. Here are the headers for an example email. The
On Wed, Dec 01, 2010 at 12:55:59PM -0600, nlytnmnt wrote:
All,
I am having difficulty with the RT 3.8.8 email. When div elements are
contained within the
ticket, they are not placed in emails. I set PreferRichText and
TrustHTMLAttachments to 1 in
my site configuration, but it
On Wed, Dec 01, 2010 at 02:33:59PM -0500, Chris Hall wrote:
I'm just saying with this configuration, when I go to create a ticket, the
default requestor
is [1]trouble-tic...@imctv.com but when I hit submit, I get an error:
[2]trouble-tic...@imctv.com is an address RT receives mail
I am interested in setting up a notification tree based on a Custom Field
value. Basically, I have one Q that accepts tickets from multiple physical
locations. I have a tech at each location. I would like the tech at location X
to be notified when a ticket comes in with the Custom Field
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