Re: [rt-users] Resolve Ticket Option

-- Justin Hayes Support Manager [EMAIL PROTECTED] On 25 Jun 2008, at 10:20, Benjamin Weser wrote: Hi Justin, I established the indirect method of changing the ticket status here at our RT to get a kind of workflow. You can set permissions of each CF

[rt-users] FireFox3 Font Size Issue

to the ticket history. Anyone else experiencing something similar? I've tried googling but not found anything that seems related, and I've had a look at the CSS and nothing obvious is jumping out at me. Cheers, Justin -- Justin Hayes Support Manager

[rt-users] Archiving the Attachments Table

textual comment/replies but remove attached files. I'd also like to do it in a way that would mean I could get them back later if needed. Any ideas? Justin -- Justin Hayes Support Manager [EMAIL PROTECTED

Re: [rt-users] Archiving the Attachments Table

the backup. So I have a live streamlined install and a bloated backup install. Cheers, Justin -- Justin Hayes Support Manager [EMAIL PROTECTED] On 2 Apr 2008, at 14:18, Benjamin Weser wrote: Why don't you make a general backup of your mysql

Re: [rt-users] Large number of SELECT queries run when displayingticket

-- Justin Hayes Support Manager [EMAIL PROTECTED] On 3 Aug 2007, at 12:04, Roy El-Hames wrote: Justin; Not sure if it'll help you ; I had the same issue, where tickets with 100 or so updates/comments were taking over 1 minute to display .. In our RT we do

[rt-users] Large number of SELECT queries run when displaying ticket

. Or maybe my install is broken or maybe some of our customisations are causing it. Any thoughts/opinions welcome... Justin -- Justin Hayes Support Manager [EMAIL PROTECTED] ___ http

Re: [rt-users] CC field addressee does not get message

figured this out - for ad-hoc cc-ing it's not CC you need to be notifying in the scrip it's 'other recipients'. HTH Justin -- Justin Hayes Support Manager [EMAIL PROTECTED] On 12 Jul 2007, at 15:56, Justin Hayes wrote: I'm having

[rt-users] Help - Clicking the reply/comment links from header bar causes transactions/scrips

-- Justin Hayes Support Manager [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] Help - Clicking the reply/comment links from headerbarcauses transactions/scrips

/pipermail/rt-users/ attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin Read it before trying Batch out but hadn't understood it's implication. Justin -- Justin Hayes Support Manager [EMAIL PROTECTED] On 3 Jul 2007, at 20:25, Justin Hayes

Re: [rt-users] Prevent Status from changing upon inbound message

maybe try the following contribition: http://wiki.bestpractical.com/view/NonTransitioningStatus worked fine for me an now I can choose which statusses get set back to open on correspondance Justin -- Justin Hayes Support Manager [EMAIL

Re: [rt-users] ImageAutoResize in RT 3.6.3

-- Justin Hayes Support Manager [EMAIL PROTECTED] On 7 May 2007, at 08:34, Baytalskiy, Sal wrote: Hello! I found an article on automatic image resizing for RT 3.2 on the Wiki. However it talks about some files that seem to be very different in RT 3.6.3 that i'm

Re: [rt-users] Global Default Search Display Options? Is thispossible?

Just in case it's of interest I found what I want in RT_Config.pm: # $DefaultSearchResultFormat is the default format for RT search results . . -- Justin Hayes Support Manager [EMAIL PROTECTED] On 7 Jun 2007, at 10:22, Justin Hayes wrote

[rt-users] Global Default Search Display Options? Is this possible?

table when migrating users from my current system, but once the migration is done and we're live I don't want to have to be hacking the DB data to reset a user's options. Any help appreciated. Justin -- Justin Hayes Support Manager

Re: [rt-users] Global Default Search Display Options? Is this possible?

not create user') ); } -- Justin Hayes Support Manager [EMAIL PROTECTED] On 7 Jun 2007, at 09:51, Justin Hayes wrote: I'm using 3.6.3. You can set up a global default At A Glance layout in the options, which is great. However I can't

[rt-users] Strong Password Checking

-- Justin Hayes Support Manager [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] TicketSQL search for requested tickets of current user?

with Open Tickets by Requestor [EMAIL PROTECTED] 4 [EMAIL PROTECTED] 2 jsmith 6 and those link using something like http://openbugrt.orbis/Search/ Results.html?Query=Requestor.RealName='Justin Hayes' AND (Status = 'new' OR Status = 'open') So a requestor can find

Re: [rt-users] TicketSQL search for requested tickets of current user?

Thanks Gene Is there any documentation on what's possible or am I going to have to figure this out from code? The TicketSQL page on the wiki doesn't seem to contain much. Cheers, Justin -- Justin Hayes Support Manager [EMAIL

[rt-users] TicketSQL search for requested tickets of current user?

! -- Justin Hayes Support Manager [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT

<    1   2