Hello all, I am new to RT but really enjoying it.I wander if this is
possible to set up. To make explanation easy lets say I have 3 Departments
called:
* Dept 1
* Dept 2
* Dept 3
I create three new Dashboards and call them Dept 1, Dept 2 and Dept 3
@lists.bestpractical.com
Subject: Re: [rt-users] Dashboard Custom Configurations
On Thu, Feb 14, 2013 at 04:37:50PM +, Raymond Corbett wrote:
1) The Quick Search Portal list only Dept 1 Queues. Currently it lists
all Queues Or
list only a particular Queues that I want it to rather then all Queues
We installed RT 4.0.10 and all was working fine
Suddenly this morning on the RT at a Glance page the My Tickets Portal is
missing.
In it's place is the text Predefined search My Tickets not found.
If I select the Edit option in the large Available selection list on the far
left of the
Can one create custom Portals such as the ones the Gui provides for MyTickets
and Unowned Tickets and have them listed in the selection lists where one edits
dashboards?
General procedure? Or files to look at to see how these are coded? I would
want them editable, having a edit button in
Wandering if it is possible to change font colours at all.
I have a case where there are three separate group searches in the Saved
Searches portal. There are the group titles if you will such as Dept1's
saved searches, Dept2's saved searches etc. Then there are three defined
searches in
No problem setting the global look of RT at a Glance for all users.
My question. How can one globally change the Display Columns in the portal
Newest Unowned Tickets?
By default the columns are id, subject, queue, satus, created relative, take
I would like to add the column for 'Created
RT at a Glance is displaying our custom Dashboards fine. But as has been
mentioned before they are listed by ID.
We need to have them sorted alphabetically.
I found the thread below.
Will this sort the Dashboards on a Global basis for display on our Global RT at
a Glance page?
The
Is there a file that one can edit the changes/sets the default values in RT.
The field we specifically want to change are right now is:
Quick Ticket Creation Owner defaults to 'Me'We would like the default
to be 'Nobody'
[ARC]http://www.arcproductions.com/
Ray Corbett Technology
Is there a way to suppress the display of the RT System itself entries in
Ticket Display?
The ones such asThe RT System itself - Outgoing email recorded
[ARC]http://www.arcproductions.com/
Ray Corbett Technology Projects Manager
p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions
, February 22, 2013 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Suppressing RT System itself entries in Ticket History
On Fri, Feb 22, 2013 at 09:04:20PM +, Raymond Corbett wrote:
Is there a way to suppress the display of the RT System itself entries
in Ticket Display
Rt4/share/html/Elements/QuickCreate
The default owner is Meand we wanted to change that to nobody
Original code in file:
select type=select name=Owner
option value=%$session{'CurrentUser'}-id%
selected=selected%|lMe//option
option value=%RT-Nobody-id%%loc('Nobody')%/option
/select
Tried
=selected%loc('Nobody')%/option
/select
[cid:image002.png@01CE140D.81F376F0]
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raymond Corbett
Sent: Tuesday, February 26, 2013 10:02 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users
We are using RT 4.0.10
I wander if anyone else gets this behavior. which confuses some of our
users...
The Drop Down Selection menu beside the New ticket In widget button doesn't
maintain the selection.
For example let's say there are 6 queues there, queue_1, queue_2 , queue_3
Morning all,
Does anyone know where the file lives, that I might edit or other patch to:
1.Move the New Ticket in over to the left a bit.
2. Increase the width of the Pull Down Selection menu that selects the
Queues to create the new ticket in.
Our Queue names are a bit long
I found this post in regards to RT3
I want to use it in RT 4.0.10 but just a bit afraid of breaking things. So
could someone verify what I am going to try is correct?
Original post:
One way to solve this is to create a dummy queue caled **SELECT QUEUE
(it will appear at the top of your
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raymond Corbett
Sent: Wednesday, March 06, 2013 9:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with Cod Addition
I found this post in regards to RT3
I want to use it in RT 4.0.10 but just a bit
Of Kevin Falcone
Sent: Wednesday, March 06, 2013 11:25 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Cod Addition
On Wed, Mar 06, 2013 at 03:33:46PM +, Raymond Corbett wrote:
Looks like no code edit or addition is necessary in RT 4.0.10
Just created
When attempting to use charts,
I get the message Graphical Charts are not Available.
Are there additional plug ins or anything needed to use the Chart feature.
RT 4.0.10
[ARC]http://www.arcproductions.com/
Ray Corbett Technology Projects Manager
p: 416.682.5200 x5232 | f: 416.682.5209
To work well with our browser, I made a change to the following css file:
Rt4/share/html/NoAuth/css/aileron/nav.css
I commented the width statement out as shown in the code snippit below. Line
154 actually .
#topactions button, #topactions select, #topactions input{
padding-top: 0em;
We have a ticket that is owned by me, Ray Corbett
Logged in as Ray Corbett I selected the ticket and set a Reminder.
That reminder displays in my Reminder Portal. All is good.
Question 1:
1: User Reza logs in.He was viewing that ticket and made a reply to it.
All is good. He has some
When a user sets a Reminder, RT is sending out mail with the Subject line set
to whatever description was used in the Reminder.
Example
Tue Mar 12 11:36:23 2013: Request 68 was acted upon.
Transaction: Ticket created by rcorbett
Queue: Lego_Tech_Notes
Subject: Reza will be on
Upon looking a bit farther, it seems as though setting a reminder, creates a
new ticket?
Our ticket is id# 31
When I set a reminder, RT sent mail out as I mentioned before saying Ticket
created by rcorbett and provided the url to the ticket as:
My sincere apologies.
It seems we misunderstood what reminders could do and what they were actually
for.
We had thought they could perhaps be used to set a reminder for example that
additional information was needed, and were sort of a reminder to a user in
regards to a ticket.
I believe
Having admin rights I don't have any problem with creating reminders.
However, everyone else does.
Example:
Ticket #32 exists.
User selects the Ticket and has the metadata page displayed.
Using the Reminder portal they create a reminder.
On their home page they consistently get the error
Quick question on Dev mode in RT.
Now that we are rolling out RT in the facility.
Does Dev mode allow me to work on RT doing tweaks, adding new fields, making
changes to users right etc. without upsetting or disturbing things on the
release that people are interacting with?
And if so, how
Found this link to help me put custom fields into the QuickCreate portlet.
Followed all along well.
Get the following error on compile. Anyone have any idea what I might be
doing wrong.
Line in question line 86 which reads var defaultQueue = '% $defaultQueue
%';
});
var
The link to the wiki is:
http://requesttracker.wikia.com/wiki/QuickTicket#Add_custom_fields_to_portlet
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raymond Corbett
Sent: Friday, March 15, 2013 3:01 PM
To: rt-users
We need to make a customfield mandatory.
Once that is done, Quick Create will no longer work from the RT home page
because there is no access to set that customfield.
How does one get around this?
This is what prompted my desperate search to find out how to create a
customfield and imbed it
I have created a custom pull down selection in the QuickCreate portal after
copying the original file over to \local
I can select from one any number of Show Names in the list.
Can anyone tell me how I can now save that data as custom field data to search
on later. I am thinking the magic
Stubborn I guess but I just keep refusing to give up.
Bart offered this solution to me:
Basically, get his callback which adds the CF's to the ticket update page and
add it to your callback which will get loaded for the quick create box.
The only thing I don't know is the name of the callback,
Getting closer Bart:
As per:
Looks like you might have to hack this one :S
The callback you found is part of this line:
form
method=post
action=%RT-Config-Get('WebPath')%/index.html
% $m-callback(CallbackName = 'InFormElement');
I am getting closer. Looks promising. However when
Where are customfields stored?
For example, if I create a custom field and name it Dev Code for exmample.
Where does that customfield actually exist in the code base.
Assuming I want to load a customfield, how would I identify it by name? For
example the one I called Dev Code
Using the following code in html file:
/Ticket/Elements/EditCustomFields, %ARGS, QueueObj = $QueueObj, InTable =
1
/Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj = $QueueObj,
InTable = 1
%INIT
my $Queue = $ARGS{Queue};
my $QueueObj = RT::Queue-new($session{'CurrentUser'});
This line is working fine:
my $CFs = $QueueObj-TicketCustomFields();
I am assuming it is pulling all Ticket Custom Fields
What if only want to pull the Custom Field with the name of 'Show Tag'
I was reading over the Scripts section of RT Essentials.
As stated $self - TicketObj - status eq 'deleted';
Is true whenever the status is changed to deleted.
Can someone point me the correct direction with a code line that would say:
if the value of CustomFiled Retry is 2
Thanks
What file do I edit it order to change the date format.
This is exactly what we want as well.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: Tuesday, April 08, 2014 3:43 AM
To:
I edited our RT_SiteConfig.pm file, adding the following:
Set($DateTimeFormat, {
Format = 'LocalizedDateTime',
Date = 1,
Time = 0,
DateFormat = 'date_format_short'
},
);
In the hopes of not displaying the time in the due date field.
But I am still getting:
Thu Jun 05
I know I can go to the locale settings to change formats. Currenly I am using
the date format Thu, Aug 27, 2015 11:32:02 AM
The problem is that we want our date format, most specifically Due Date, to
simply be Thu, Aug 27, 2015
We do not want to see the time portion, so when we set a Due
38 matches
Mail list logo
