RTx::RightsMatrix can help you view and manage rights.
It's on CPAN.
-Todd
On Tue, Apr 18, 2006 at 04:53:59PM -0700, Joshua Colson wrote:
I have the following group setup (rt-3.6.0pre1):
---
GroupStaff:
Members:
Your scrip runs on every transaction that happens on the
ticket. Not every transaction has attachments. You need
to see if it is a Create transaction before checking
headers.
return 0 if $self-TransactionObj-Type eq 'Create';
-Todd
On Thu, Apr 27, 2006 at 05:05:03PM +1000, john habermann wrote:
Here's what I have in my public RT:
qlite select distinct(Type) from Transactions;
Create
Set
CustomField
EmailRecord
Comment
Status
AddLink
DeleteLink
Take
Give
Told
Correspond
AddWatcher
Steal
CommentEmailRecord
select distinct(Field) from Transactions;
Password
Status
RefersTo
Owner
Told
I think the rt command looks for the environment variables
RTUSER and RTPASSWD for authentication to the RT server.
Yes:
Environment variables:
The following environment variables override any corresponding
values defined in configuration files:
- RTUSER
-
The answer is no. But, if you are using the Perl API you can
define any Attributes you want on any RT object.
See RT::Attribute
-Todd
On Wed, May 17, 2006 at 05:14:43PM +0200, Stefan Franck wrote:
Hi,
is it possible to have custom fields defined on users which are members
of a specific
On Wed, May 17, 2006 at 12:10:45PM -0400, Jesse Vincent wrote:
Stefan Franck wrote:
Hi,
is it possible to have custom fields defined on users which are members
of a specific group? What I want to achieve is a group called
'developers', where each developer has an 'owned Module'.
On Wed, May 17, 2006 at 10:28:18PM +0300, Konstantin N. Bezruchenko wrote:
Hello,
Can user have different Signature and Real Name fields depended on
queue?
For example i have user with login 'john'. This user are member of 2 queues
Sales and Billing
His Real Name and part of Signature set
That is a feature of RT 3.8. I will be looking to back-port
it into 3.6. Not sure how soon though...
-Todd
On Thu, May 18, 2006 at 02:31:25PM -0500, Nate Carlson wrote:
Is it possible to have a Custom Field populated by info from a database or
something along those lines? I'd like to be able
In 3.6 there is a callback that makes it easy to use
a specialized component for editing a specific custom
field.
On Fri, May 19, 2006 at 09:12:46AM +1000, taan wrote:
Is there a way of having a custom field text box which already contains
text when you enter the Create a New Ticket form.
On Wed, May 24, 2006 at 10:22:28AM -0300, Thiago Cristino dos Santos wrote:
Hi,
there's some way to perform field validation in RT (mandatory fields, date
formats, number formats, etc) ?
Thiago
Install RT 3.6 when it comes out. 3.6rc2 is available now.
-Todd
On Wed, May 24, 2006 at 03:20:36AM -0400, Mathew Snyder wrote:
I want to create a new validation for custom fields that would check the
format of a date. Where would I add this?
This is in RT 3.6.
___
See sub _OverlayAccessible in lib/RT/Users_Overlay.pm.
On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote:
Good morning! We are trying to display information in the More
about... section of the Basics tab for users. We want to show the
Address, Phone Number and Department for
Sorry, that's User_Overlay.pm
On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote:
Good morning! We are trying to display information in the More
about... section of the Basics tab for users. We want to show the
Address, Phone Number and Department for our customers. We are
Try: Owner = '__CurrentUser__'
I think that only works in 3.6 though.
-Todd
On Wed, May 24, 2006 at 09:47:37AM -0500, Steve Waltner wrote:
I would like to create a Shared Search on RT 3.4.4 which queries for
tickets that I resolved during the last month. The problem is I
can't figure out
See the RT README about configuring Apache.
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Update Ticket.
Save Changes applies to the mail squelching section.
-Todd
On Tue, May 30, 2006 at 01:57:48PM -0400, John Boris wrote:
We are very new at using RT(3.4.5 on fedora Core 4) and I have a
question on actually how to handle things. When I receive a telephone
request (We are slowly
Smith III wrote:
Yes...no change.
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Monday, June 05, 2006 4:35 PM
To: Phil Smith III
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding queue requires restart of Apache?
Did you try just logging
Remove the var/mason_data/obj directory and restart RT.
Also see: http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT
On Mon, Jun 05, 2006 at 03:00:38PM -0700, Hossein Rafighi wrote:
Hi All,
I am trying to change the: Requestors to read: Requestors Email. A
simple change you may
All tickets should have fsck.com-rt schemes. Why would that be
a problem?
-Todd
On Sun, Jun 11, 2006 at 01:56:12PM -0700, Philip Kime wrote:
Will this URI scheme thing be continued in later versions of RT? I
remember JV saying that it probably wouldn't. I'm wondering if it's
worth bothering
On Tue, Jun 13, 2006 at 09:55:33AM -0400, Timothy Smith wrote:
Todd Chapman [EMAIL PROTECTED] 06/13/06 9:40 AM
That is a feature of RT 3.8. If I get time I will be
back porting it to 3.6.
Thanks!
Unfortunately, I need this functionality within the next month. For this
application
-
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, June 14, 2006 2:02 PM
To: Nick Metrowsky
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Proper way to set up a read-only user
On Wed, Jun 14, 2006 at 10:22:21AM
On Fri, Jun 16, 2006 at 11:50:03AM +0200, lzeyer wrote:
Hi,
I tested custom field rights. RT behaviour seems equal to RT3.4.4.
How do you do to allow :
* a group to submit ticket with custom field values,
* only requestor and owner to modifiy their tickets custom field
On Fri, Jun 16, 2006 at 02:06:40PM +0100, Dermot Williams wrote:
Hi List,
Owing to an unlikely series of events, all of the ObjectID values in the
Transactions table of our RT3 database have been set to the default
value, 0. Obviously this means that there is now no way to associate
tickets
On Fri, Jun 16, 2006 at 04:52:43PM +0200, lzeyer wrote:
Todd Chapman wrote:
On Fri, Jun 16, 2006 at 11:50:03AM +0200, lzeyer wrote:
Hi,
I tested custom field rights. RT behaviour seems equal to RT3.4.4.
How do you do to allow :
* a group to submit ticket with custom field
Have fetchmail use procmail locally.
On Mon, Jun 19, 2006 at 10:44:59AM -0400, Phil wrote:
Is it possible to block email addresses at the RT level no matter how email
gets to your RT server?
I am using fetchmail, and no I do not have access to the mail server or the
ability to block email
On Tue, Jun 20, 2006 at 09:35:03PM -0400, Mathew Snyder wrote:
I'm currently getting v3.6.0 prepared for a production server running on
Fedora Core 5. I've been testing the installation and configuration for
a while now and know that I can get it in place by installing most perl
modules
On Wed, Jun 21, 2006 at 04:24:18PM -0400, Max H. wrote:
Jason Fenner wrote:
The new UI is quite nice. A very good improvement. The introduction of
the concept of Portlets is really cool. Popular with our users. We
had no real problem with the upgrade from 3.4.5
Are any of you
On Thu, Jun 22, 2006 at 11:55:26AM -0600, Nick Metrowsky wrote:
Hi Everyone,
There is a new feature in RT 3.6.0 that allows one to set up Validation
on data entered into a custom field. The question I have is how does one
define new validations? Also, what syntax is required for setting
I thought 3.6 was to support disabling global scrips on
a per-queue basis, but I don't see it. Is it there?
-Todd
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On Thu, Jun 22, 2006 at 02:34:57PM -0400, Jesse Vincent wrote:
On Thu, Jun 22, 2006 at 02:30:35PM -0400, Todd Chapman wrote:
I thought 3.6 was to support disabling global scrips on
a per-queue basis, but I don't see it. Is it there?
That wasn't ever on the list. That comes in when we
On Thu, Jun 22, 2006 at 01:17:07PM -0600, Nick Metrowsky wrote:
Hi Todd,
Thank you for writing. So, based upon you message, the validation is
defined on a custom field by custom field basis. I sort of thought so,
as I could not find an option to set this up globally. Having a global
On Mon, Jun 26, 2006 at 08:22:46AM -0700, Schultz, Eric wrote:
I know what you mean, and I did something like that in my code that I
backported from 3.5.x to 3.4.x. I added another regex field that said
whether something was mandatory or not, where 1 is mandatory, and 0 is
not:
On Mon, Jun 26, 2006 at 11:13:32AM -0400, Ben Blakely wrote:
Hello All,
I'm wondering if there is a way to make a custom field a required
entry/selection when creating a ticket. Does anyone know if this is
possible?
This is a feature of 3.6.
/Elements/Footer
On Tue, Jun 27, 2006 at 08:53:25AM -0400, Serge Bianda wrote:
I would like to customize the footer on the login page to add more
information, but I do not seem to find the file responsible for it. This is
the content of the footer:
»|« RT 3.4.5 Copyright 1996-2005 Best
The RTx::RightsMatric extension should be able to tell you how
the unpriviledged group is getting the ShowTicket right.
On Tue, Jun 27, 2006 at 03:08:46PM +0200, [EMAIL PROTECTED] wrote:
Hi,
I am testing RT 3.4.5. When I connect as an unpriviledged user , I can
select Goto ticket
On Thu, Jun 29, 2006 at 11:44:39AM -0400, Timothy Smith wrote:
The combobox custom field type in 3.6.0 is a great idea and I'd love to be
able to put it to use. Unfortunately, clicking on the drop-down arrow makes
the browser scroll to the top of the page, which destroys the user
RT_SiteConfig.pm
On Wed, Jun 28, 2006 at 09:07:50PM -0400, Phillip Jackson wrote:
This is an elementary question, but after a trip through dependency hell
today and freak Sendmail woes, I'm spent.
Where do I change the variables that control the subject line? I'm under the
impression I
On Thu, Jun 29, 2006 at 01:59:44PM -0700, Lesley Evensen wrote:
To whom it may concern,
I have looked in the RT wiki, which has information I could use to
code this feature (by overlays and/or ?); I didn't find a reference to what
I am asking about in Google, but I am probably not the first
On Thu, Jun 29, 2006 at 10:45:39PM -0700, Zhiming Liu wrote:
Hi Todd,
Thanks for your email. Can you tell me a little more
the component? Is there any contribution code that I
can find on wiki website?
Do you know how to create callbacks? /Elements/ShowCustomFields
and
On Thu, Jul 06, 2006 at 11:32:38AM -0400, Jesse Vincent wrote:
On Thu, Jul 06, 2006 at 11:18:09AM -0400, Maciak, TJ wrote:
Jesse -
Was there any resolution to this problem (see bottom of this message for
original dialogue Mon Oct 10)? I too see this error pop up once in
On Thu, Jul 06, 2006 at 10:06:01PM -0400, Todd Chapman wrote:
I followed the upgrade instructions to the letter. Now the
body of all my articles are empty.
Ideas?
Thanks.
Ah, the upgrade script didn't apply my article CFs to my classes
On Fri, Jul 07, 2006 at 09:15:10AM -0400, Maciak, TJ wrote:
Has anyone out there implemented some kind of printer friendly view for
just the ticket information??
I read in a back article someone saying RT would have printing style
sheets in the next major release but
It did not
On Mon, Jul 10, 2006 at 12:18:21PM +1000, taan wrote:
A stupid question:
Why can the role of Owner be denied the right Own Ticket?
There are some edge cases in rights handling that don't make
sense, but no one has taken the time to make the UI keep
them from being selected.
-Todd
Has anyone implementd an rt draft status for writing
tickets and saving them without submitting them?
I was thinking it might be as easy as adding a draft status
and then changing the OnCreate condition so that it us trigger
when a new ticket is created with status ne draft or status
changed
I updated the patch found here: http://www.parliant.com/~cmh/rt/
to work for RT 3.6.
This gives RT labeled priorities instead of numeric ones.
See attached.
-Todd
--- html/Elements/RT__Ticket/ColumnMap (revision 7319)
+++ html/Elements/RT__Ticket/ColumnMap (local)
@@ -158,17 +158,17 @@
On Mon, Jul 17, 2006 at 11:39:15AM +1000, taan wrote:
In AssetTracker the roles code was rewritten
to support the creation of new roles. This
could be done for RT. I would only do it
if the code would be seriously considered
for RT core.
-Todd
I would certainly find it a useful feature
On Tue, Jul 18, 2006 at 10:59:05AM -0700, Tim Berger wrote:
On 7/18/06, Barry L. Kline [EMAIL PROTECTED] wrote:
That is my EXACT problem. We have some queues where the admins get
paged with a ticket. Let's say that ticket #200 is created and the
admins get paged. One of them decides
RTFM.
No, really: http://www.bestpractical.com/rtfm/
On Wed, Jul 19, 2006 at 10:25:48AM -0700, Justin Gallardo wrote:
Hey All,
I am looking to add 'canned responses' to the comment/reply pages in
3.6. Is there any way right now to insert a template, selected from a
drop down list, to
On Wed, Jul 19, 2006 at 02:02:00PM -0400, Helmuth Ramirez wrote:
I wanted to install this...but I couldn't find anything about 3.6
compatibility. Is it 3.6 friendly?
Yes.
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On Wed, Jul 19, 2006 at 08:29:54PM -0400, Jesse Vincent wrote:
On Thu, Jul 20, 2006 at 10:15:13AM +1000, Benji Wakely wrote:
It has been mentioned before but is there a way to get rid of the spam
on the Wiki?
Don't know how it'll fly, but:
Semi-public login, posted to the
On Fri, Jul 21, 2006 at 03:04:50PM -0700, Stevo wrote:
Team,
Does anyone know of a scrip that will change the status of a ticket (in
a particular state - eg pending resolve) after n many days? I'd like to
have my tickets go to a pending resolve status for 5 days and then
automatically
Roughly, like this:
#!/usr/bin/perl
use strict;
use warnings;
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RT::User;
RT::LoadConfig;
RT::Init;
while () {
my @args = split;
my $user = RT::User-new( $RT::SystemUser );
my ($rv, $msg) = $user-Create( Name = $args[0],
On Wed, Jul 26, 2006 at 03:47:57PM +0200, Joop van de Wege wrote:
Hello All,
I have been looking at modifying the RT startpage and noticed that I can
only place RT saved searches on it. I have been using RTFM (svn version)
and AT-1.2.3 as well and have also saved searches in those. I saw in
You have another user, possibly disabled with that email address.
On Thu, Jul 27, 2006 at 02:35:45PM -0400, Edward Harvey wrote:
In my RT system (RT 3.4.2 on RHEL 4)
We have several users. For example,
gmartin has email address [EMAIL PROTECTED]
tcandage has email address
On Thu, Jul 27, 2006 at 10:40:10AM -0700, Jesse Vincent wrote:
On Jul 27, 2006, at 9:27 AM, Todd Chapman wrote:
Any know how to use the query builder to find tickets that
have to open tickets that they depend on?
We've always done it as a second filter at the code level after doing
It would seem that giving Edit/Load/Create SavedSearch globally
would give the right on all groups the user is a member of.
How do you give those rights too all users for just themselves?
Thanks.
-Todd
___
On Fri, Jul 28, 2006 at 01:16:56AM +0400, Ruslan Zakirov wrote:
With script?
Seriously? I would think a user could save his own searches by default.
Or at least have it controlled by ModifySelf.
On 7/28/06, Todd Chapman [EMAIL PROTECTED] wrote:
It would seem that giving Edit/Load/Create
How do I do a left join and join on an arbitrary expression?
That catch is that I need to refer to the TABLE2 alias in
the expression?
Also, how can I just give DBIx::SB the proper SQL to run
in situations where I can't get it to generate the proper
SQL?
Thanks.
-Todd
RT::Queue::TicketCustomFields checks to see if the user
has SeeQueue right before allowing the user to see
the ticket's custom fields.
Why should that be?
If the user has the right to see the ticket and has
show/edit permission on the CF, why does the user
need the ability to SeeQueue?
-Todd
I think the problem is that the replacement of __CurrentUser__
with the user id is done in /Elements/ShowSearch. That is
only used for showing searches on the RT homepage. The link
at the top of the search is to the query builder with the
value replaced. Loading it from saved searches isn't going
') } ]
/
/div
%INIT
my $unwanted =
$session{'CurrentUser'}-UserObj-Preferences('QuickSearch', {});
/%INIT
Hah! If only it were that simple.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL
On Tue, Aug 01, 2006 at 02:20:42PM -0700, Joshua Colson wrote:
I apologize if this is the wrong list for SearchBuilder questions. If so
and you know where this should go to, please point me in the right
direction.
Suppose I have a DB schema like the following:
On Wed, Aug 02, 2006 at 04:17:45PM +0930, Andrew Chapman wrote:
I have recently setup RT and it is all working quite nicely so far,
however the IT Manager likes to have his comments and replies CCd to
himself. RT was ignoring these CCs as per its defaults, so I changed the
Config to:
Ruslan,
Shreder doesn't seem to find approval tickets. Am I
missing something?
-Todd
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Are you matching the case of your bosses e-mail address?
You might want to lc $creator.
On Thu, Aug 03, 2006 at 11:00:13AM +0930, Andrew Chapman wrote:
Actually, I will modify that comment slightly. The effect was to stop
RT from sending mail out, so it appeared to break something.
On Mon, Jul 31, 2006 at 12:50:42PM -0400, Todd Chapman wrote:
On Mon, Jul 31, 2006 at 12:34:11PM -0400, Jesse Vincent wrote:
On Jul 28, 2006, at 5:21 PM, Todd Chapman wrote:
How do I do a left join and join on an
arbitrary expression?
That catch is that I need to refer
On Fri, Aug 04, 2006 at 06:48:09PM +0400, Ruslan Zakirov wrote:
Approvals are on Todo list(see Todo file), I don't know much about
approvals to work on it.
What's to know? Type = 'approval'
On 8/3/06, Todd Chapman [EMAIL PROTECTED] wrote:
Ruslan,
Shreder doesn't seem to find approval
On Sat, Aug 05, 2006 at 02:25:07PM -0400, Alan Clegg wrote:
Greetings again, fellow RT-Users... I have what I think should be a simple
issue, but I've not been able to find a concrete example..
The way that RT sends out e-mail on ticket opening is perfect for every
application that we have,
On Wed, Aug 09, 2006 at 10:47:16AM +0200, Marco Avvisano wrote:
I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
/opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
and return this error:
[crit]: Couldn't wipeout object: Can't call method IsLocal on an
Where are you putting it?
On Tue, Aug 15, 2006 at 10:43:05PM -0700, David Smithson wrote:
Is there some limitation somewhere that is causing RT to not display a
logo that is either JPEG or PNG? If I save the same image as GIF, it
renders in the browser. This is so odd to me.
David
That's because your small image has no strings that are trippin
Mason processing. If you fix your Apache config then large
images will work too.
Let's see your apache config.
-Todd
On Wed, Aug 16, 2006 at 12:19:54PM -0700, David Smithson wrote:
Yes. Other (smaller) PNG images work. Not sure
Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 12:29 PM
To: David Smithson
Cc: Jesse Vincent; der Mouse; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] PNG JPG LOGO
That's because your small image has no strings that are trippin
Mason
Can you apply my patch to ConciseSpreadsheet extension?
Also, can we change the default extension to CSV for
the extension?
On Thu, Aug 17, 2006 at 12:36:48PM -0400, Jesse Vincent wrote:
On Thu, Aug 17, 2006 at 09:35:21AM -0700, Phanoko wrote:
When I select the spreadsheet option after
On Fri, Aug 18, 2006 at 08:58:03AM -0400, Helmuth Ramirez wrote:
Hi All,
I am planning our RT move from our pilot hardware to our production
hardware (fresh box just for RT :). I found a great article in the wiki
for the server migration
I saw someone else report this, but can't find a refernce right
now and have to catch a plane.
$Transaction-OldValue sometimes reports a bogus value when
it is really NULL in the database.
I think there is a bug in Transaction_Overlay::OldValue
or in RT::Record when the vaue lookup actually
On Thu, Aug 31, 2006 at 09:52:15AM -0400, Hornet wrote:
Hello,
I added a CF that holds ticket closure codes. My question is, how do I
make it mandatory to select a code before the status is changed to
close and make it so no matter how you close the ticket (jumbo, batch,
single), it must be
On Thu, Aug 31, 2006 at 09:26:48PM -0700, Shannon Adams wrote:
Trying to resolve 3.6.1 dependencies on Fedora Core 4.
I am down to this one. I cannot seem to find it with
yum or cpan. I can only find an rpm for fc5. Has
anyone had luck with this one on FC4?
You won't need it unless
If you want to edit ticket basics and the ticket owner
is a disabled user, saving tickets basics will try to
reassign the owner to Nobody.
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On Thu, Sep 21, 2006 at 10:17:31AM -0400, [EMAIL PROTECTED] wrote:
sturner When you say custom form do you mean an addition to RT or a web
sturner form that's on another web server somewhere?
The web form needs to reside on the RT server. One of the requirements from
management is that we
On Fri, Oct 06, 2006 at 10:53:11AM -0400, Maciak, TJ wrote:
Anyone out there install Asset Tracker for their RT installation?
I would try the at-users mailing list that is pointed to by the wiki.
-Todd
___
You can probably override LoadOrCreateByEmail to check the
email address.
On Mon, Oct 30, 2006 at 01:14:06PM -0800, Philip Kime wrote:
We have an internal-only RT setup - not customer facing and would like
to be able to block emailed tickets from outside of a specific domain -
I can't see any
On Tue, Nov 07, 2006 at 02:00:20AM +1100, Adrian Carter wrote:
Noticing lately that RT has really slowed down - its a never ending
battle with shredder stripping spam versus the db filling... ANYWAY...
been getting a lot of these with in mysql-slow.log lately:
# Time: 061107 1:55:13
#
On Wed, Nov 08, 2006 at 09:04:47AM -0500, Kris Merrill wrote:
StockAnswers for RT is a solution for allowing users to insert
predefined templates into their replies. This might be useful for people
who are looking for an alternative to RTFM.
Just like its original predecessor, it requires
On Sun, Dec 03, 2006 at 01:09:07PM +, Keith Edmunds wrote:
I have a custom field of type Select one value, and I'd like to hook
into any changes in that custom field so that I can run an external
script. What's the best way of going about doing that?
Are you familiar with RT's scrips
On Wed, Dec 06, 2006 at 03:10:10PM -0500, beilman wrote:
I have been asked to see if I can get RT to show the Ticket Content, using
the basic Query Builder tool. In the actual query results window, I need to
show the initial part of the request.
I know I can do this via an outside Perl
On Wed, Dec 06, 2006 at 04:26:04PM -0500, beilman wrote:
I think so, inside html/Elements/RT__Ticket/ColumnMap I see references to
things like
LastUpdated = {
attribute = 'LastUpdated',
title = 'Last Updated',
value = sub { return
All,
Is/was there a recent bug where an outgoing e-mail would
be recorded even though there were no recipients? I am
experiencing this with RT 3.6.2.
Thanks.
-Todd
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On Tue, Dec 19, 2006 at 08:54:33PM -0500, Todd Chapman wrote:
All,
Is/was there a recent bug where an outgoing e-mail would
be recorded even though there were no recipients? I am
experiencing this with RT 3.6.2.
Thanks.
From talking to Ruslan it appears this is a bug as a result
On Fri, Dec 22, 2006 at 01:31:09PM -0600, Tim Wilson wrote:
Hi all,
I have what would seem to be a fairly typical situation here. I've got
a certain queue with two custom fields for each ticket contained there.
Let's call the custom fields Foo and Bar. I would like to trigger a
scrip when
On Fri, Dec 22, 2006 at 11:38:44AM -0800, Jared Hanks wrote:
Hello,
I'm not sure if this is possible or not, or if it is just a feature request,
but is it possible to sort the order of custom fields in a queue to be set by
a number? I have a bunch of queues that I would like the custom
The problem is that you would have to build the intelligence
of the RT API into Crystal. The relations between some of
the RT tables and not straightforward. Also crytsal would
not enforce RT's permissions. You would be better off to
do the reporting in Perl and output to HTML, PDF, or
something
and mailing list are currently down.
Svn too.
-Todd Chapman (author of AT)
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On Fri, Jan 26, 2007 at 09:20:32PM -, Colin Durrant wrote:
Hi Todd
Seems to be a few people keen to get hold of AT including ourselves. We
are will be happy to give you some free web hosting / domain name if
that will help get it back online?
Many thanks
Thanks for the offer. I
Fix the file permissions on etc/AT_*.
The RT upgrade process locks down the permissions on
everything in etc.
-Todd
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On Thu, Feb 01, 2007 at 12:56:03PM -0500, Jay R. Ashworth wrote:
It's been a while since I've looked at RT. The last time I tried to
get it some traction in the organization I work for, it foundered on 3
points:
* It didn't understand customers.
The company I work for is in
You can do that with scrips. No custom code needed either.
On Thu, Feb 01, 2007 at 02:31:17PM -0700, Nick Metrowsky wrote:
Hi Everyone,
Anyone know the procedure to set things up such that when the ticket
owner is changes, that the requestor is sent an e-mail message so they
know who
On Tue, Feb 06, 2007 at 10:58:37AM -0500, Mat W wrote:
Scenario... User creates a search that is Status = Resolved... Result
says Found 14 Tickets, but only 1 is shown. Since the user only has access
to one queue, he only sees the 1 resolved ticket in that queue. I
understand it...
So
Yes. Write a regular expression that matches are number or
nothing.
On Wed, Feb 07, 2007 at 05:10:43PM +0100, Torsten Brumm wrote:
Hi RT Users,
just a simple question for Custom Fields:
Can a Custom Field be 'validate', and non-mandatory?
This means, only a check that the content is a
On Fri, Feb 09, 2007 at 09:44:29PM -0500, Gentgeen wrote:
First, I want to thank Todd for sending me AT.
I finally had some time to look it over, and now I am a bit nervous :-/
I have a Debian Stable install, with RT 3.4 installed via the Debian
repository. The readme for AT has you
On Mon, Aug 13, 2007 at 03:04:20PM -0400, Jesse Vincent wrote:
On Mon, Aug 13, 2007 at 02:56:16PM -0400, Vivek Khera wrote:
In the dark ages, I reported some problems we had with our customer
service people all clicking take ticket at the very same moment,
and all of them
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