Could you say a bit more about the problem and what plans
there are to fix/workaround it for RT? Forcing a lower version of
DBD::Pg isn't a practical option in a packaged environment like
Debian.
Cheers,
Domninic.
--
Dominic Hargreaves, Systems Development and Support Section
IT Services, U
store from a backup and upgrade cleanly.
>
> I wouldn't trust a database that had run the upgrades twice.
Ah, I had always assumed that updates were idempotent. Sounds like
we need to adjust the error handling in the Debian package then.
(What I think happened in Nathan's case
onfigure it. The server has sendmail
> configured, but what address would a customer send a query to?
You need to set up some pipe aliases using rt-mailgate:
http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
Cheers,
Dominic.
--
Dominic Hargreaves, Systems Development and Support
On Sun, Mar 23, 2014 at 01:36:41PM +, Dominic Hargreaves wrote:
> Hi all,
>
> I meant to send this round a while ago but evidently forgot.
> RT 4.2 has been in Debian experimental for a few weeks and I'm looking
> for testers and general feedback, especially if you are
h somewhat
cuts of the maintenance path for RT 4.0 in wheezy-backports - but
we could look at providing a separate semi-official repository for people
who want to RT 4.0.
If you send feedback to the list, please copy me in at d...@debian.org.
Thanks,
Dominic.
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Dominic Hargreaves, Systems
he latest version?
> The difault debian repositorys only have version 4.0.7
> Any help is appreciated.
>
>
> --
> Paul Stead
> Systems Engineer, Zen Internet
> T: 01706 902009
> --
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/t
pache, etc., in such a command line.
You'll also want to check whether any of the database upgrades between
4.0.7 and 4.0.17 are backwards-incompatible; I don't know OTTOMH.
Dominic.
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Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford, 13
I recently uploaded 4.0.17 to Debian stable backports (currently
4.0.17-1~bpo70+1). Have a look at <http://backports.debian.org/Instructions/>
for more information.
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Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6N
n /usr/share as that space is
reserved for the package manager (dpkg) and you could end up with
overwritten files there (plus it's difficult to see what came from
where).
/usr/local/share/request-tracker4/lib exists for this purpose so you
could move that file into
/usr/local/share/reques
g else...)
>
> And please tell me if I should ask it in separate message
>
>
> On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves <
> dominic.hargrea...@it.ox.ac.uk> wrote:
>
> > The package you're looking for is libapache2-mod-perl2.
> >
> > Ch
e a
> >>> document that can explain about it, I have been looking for it, and I
> >>> don't
> >>> find any answer :)
> >>>
> >>
> >> What do you use instead? mod_perl? Do you have proxy in front of it?
> >>
> >>
> >>> Regards
> >>>
> >>
> >>
> >>
> >> --
> >> Best regards, Ruslan.
> >>
> >
> >
--
Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN
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On Sat, Mar 23, 2013 at 01:16:49PM +, Dominic Hargreaves wrote:
> I am planning to upload 4.0.10 to experimental in the next week or
> so. As for multiple concurrent versions, this isn't something the
> Debian packages are suited to. If you have a need for multiple concurrent
&
On Sat, Mar 23, 2013 at 10:21:36PM +0800, Craig Ringer wrote:
> On 03/23/2013 09:16 PM, Dominic Hargreaves wrote:
> > As for multiple concurrent versions, this isn't something the
> > Debian packages are suited to.
> Agreed; it can work, but it's a pain. You ca
he BTS even if they are fixed in newer
> > upstream releases; if they seem serious enough, it's still possible
> > to fix important bugs in Debian before the release.
> >
>
>
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y, so depending on your organisation this may or may not be an issue.
http://bestpractical.com/rt/docs/4.0/RT/Shredder.html
http://bestpractical.com/rt/docs/4.0/rt-shredder.html
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IT Services, University of Oxford
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Descripti
release
> (opened by someone from the RT community).
It's already gone from 12.10 and onwards, thankfully (I removed it
from Debian unstable in May last year).
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achine to test upgrade
> to 4.0. Thanks for pointing this out. I will be following this
> guide:
> http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html
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Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford
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Descripti
someone asks nicely :)
However, I do encourage people who are using the Debian packages to
report bugs that affect them to the BTS even if they are fixed in newer
upstream releases; if they seem serious enough, it's still possible
to fix important bugs in Debian before the release.
--
Dominic
rea of the Debian packaging of RT (since we assume
that you only install plugins from Debian packages). I'm not sure
if it can be fixed in a generic way OTTOMH.
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We're hiring! http://bestpractical.com/jobs
n to support the
specific use cases).
> Why would you prefer a single monolithic RT instance rather than a
> handful of separate ones?
Efficiencies in administration overhead and hardware requirements
(depending on the relative volume of transactions, of course) are two
that spring to mind imme
are/doc/request-tracker4.
Cheers,
Dominic.
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We're hiring! http://bestpractical.com/jobs
/comments/11
and send your test reports to the bug report:
https://bugs.launchpad.net/ubuntu/+source/request-tracker3.8/+bug/1004834
Cheers,
Dominic.
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IT Services, University of Oxford
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e confusing the method of installing from source with installing
the Debian/Ubuntu packge; the file in /etc you refer to comes from
the latter. What you want if you're already installed from source is
http://www.bestpractical.com/rt/docs/latest/web_deployment.html
(could that perhaps be linked from
equest-tracker4 itself. Even if you
want to continue installing RT itself from source, you might like
to install the perl modules via apt.
You can see a list of likely looking packages at
<http://packages.debian.org/sid/request-tracker4>
--
Dominic Hargreaves, Systems Development and Support
l gcc
as root.
However I am a bit confused as to why gcc is being required, as I
don't believe any native code is being compiled. Does autotools just
assume that it will be needed at some point or is it left over from
long ago when there were SUID wrappers?
Cheers,
Dominic.
--
Domini
iliar with the conventions puppet manifests use, but I
> understand this desire. My suggestion is based on the knowledge of how
> often the Ubuntu and EPEL repositories are painfully out of date.
> (Debian, as I noted before, is kept up to date, especially if you pin
> from testing.)
(
patches on the bug report Thomas mentioned.
I notice you asked about RT4 on ubuntu-users; packages for RT4 are
already available in later releases of Ubuntu:
http://packages.ubuntu.com/search?keywords=request-tracker4&searchon=sourcenames&suite=all§ion=all
--
Dominic Hargrea
ackages in our git repository[1].
<http://anonscm.debian.org/gitweb/?p=pkg-request-tracker/rt-rtfm.git;a=shortlog;h=refs/heads/squeeze>
Can you clarify how you installed RTFM 2.4.4 (and how you had previously
installed 2.4.2)? It's useful feedback in any case.
Thanks,
Dominic.
--
Dom
The URL is
http://lists.alioth.debian.org/pipermail/pkg-request-tracker-maintainers/2012-July/003280.html
I've just got back from a few days away so I'll probably try and push
this out one way or another over the weekend. Testing before then
would be very welcome.
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patch -p1 < ../patch-you-downloaded
dpkg-buildpackage -us -uc
Check which RT related packages you have installed and then install
the equivalents from the .deb files which the above hopefully produced.
Then comment on the relevant bug about the success or failure.
Dominic.
--
Dominic Ha
packages mentioned in that bugreport,
or downgrade to squeeze1 (not squeeze2) and wait for the erratum
DSA.
Cheers,
Dominic.
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Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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om: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> > boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> > Sent: Friday, May 11, 2012 10:26 AM
> > To: rt-users@lists.bestpractical.com
> > Subject: Re: [rt-users] RT update from ubuntu distro
> >
> >
f Washington?? School of Public Health
>
> > -Original Message-
> > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> > boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> > Sent: Friday, May 11, 2012 12:54 AM
> > To: rt-users@
stall over the top of the Debian package you
are almost guaranteed confusion later (such as when an update is
released to 12.04. or when you upgrade to a newer Ubuntu release).
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Computing Services, University of Oxford
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://bugs.launchpad.net/bugs/990516 for more information.
Cheers,
Dominic.
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Computing Services, University of Oxford
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options of this command. I get the PERL code that use this
> > command.
> >
> > Perhaps i forget some packet to install...
> >
> > Any help?
> >
> > --
> > Un saludo.
> > Juanjo Corral
> >
>
>
>
> --
> Un saludo.
> Juanjo Corral
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best option for RT 4 in Ubuntu using the packages is to
upgrade to 11.10 where they are already available.
I believe RT3.8 is also available on 11.10.
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Computing Services, University of Oxford
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
e installs of 4.0.2 on Debian that are having segfaults?
Haven't delved through this thread in detail yet, but this sounds quite
similar to <http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=632129>.
If anyone has anything to add to that bug report, that'd be helpful.
Cheers,
access, I believe; the 4.0.1 packages are unmodified from my Debian
ones so there's no remerging to do.
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Computing Services, University of Oxford
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RT Training Sessions (http://bestp
eloper to sync this for you).
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Computing Services, University of Oxford
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 &am
-3.8.7
rt$ grep Encode sbin/rt-test-dependencies.in
Encode 2.21
perl$ git checkout perl-5.8.8
perl$ grep VERSION ext/Encode/Encode.pm
our $VERSION = sprintf "%d.%02d", q$Revision: 2.12 $ =~ /(\d+)/g;
XSLoader::load(__PACKAGE__, $VERSION);
I suspect you need to install a newer versio
suspect it'll be a
collection of tricks and hacks built up over the years which may not
all be relevant. The usual Debian advice applies; after installing
the package with apt-get, check README.Debian which has various pointers
to relevant documentation.
--
Dominic Hargreaves, Systems Deve
sclosure: I'm the Debian maintainer of those packages]
Cheers,
Dominic.
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Computing Services, University of Oxford
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2011 Training: http://bestpractical.com/services/training.html
it
> in there.
RT 4.0.1rc2 is in Debian experimental.
I'm gradually adding all missing dependencies in squeeze to
squeeze-backports.
Once 4.0.1 comes out, I'll upload it unstable.
Once 4.0.1 migrates to testing, I'll upload it to squeeze-backports.
Cheers,
Dominic.
--
Dominic Harg
pported configuration
by you so you may not want to apply it, but it's turned out to be
important to us.
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Computing Services, University of Oxford
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ific type of ticket
> only and not applicable to all queue.
I answered pretty much the same question earlier this year:
<http://lists.bestpractical.com/pipermail/rt-users/2011-February/068854.html>
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Dominic Hargreaves, Systems Development and Support Team
Computing Services, Universi
estpractical.com
There are already a couple of related bugs:
<http://issues.bestpractical.com/Ticket/Display.html?id=8568>
<http://issues.bestpractical.com/Ticket/Display.html?id=13056>
(linked from
<http://requesttracker.wikia.com/wiki/DatabaseIndexes> where I
documented the same index
On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote:
> On Tue, 22 Feb 2011 13:31:29 +
> Dominic Hargreaves wrote:
> > Just to note: if any request-tracker3.8 Debian users do have
> > particular issues with the version in stable, feel free to file them
>
f you
have it. I can't promise that they'll be fixed in Debian stable, but
I am considering cherry-picking some issues for a point-release
(subject to the stable update policies).
Cheers,
Dominic.
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Computing Services, University of Oxford
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e (may not be possible to override the configuration
file, and there are probably other similar issues with the state
directories) but multiple manual installations in different directories
ought to work.
> Then I modified RT to support the two things above, but now I get the
> hell of mySQL p
DefaultCreateTemplate will have the content appear
in the create ticket form.
Hopefully you can get what you want either from this, or from other
ideas on the wiki.
Cheers,
Dominic.
--
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
%#
%#
Interface/Email.pm
This looks like a Debian-related path. On Debian (using the packages),
the local path would be
/usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm
not either of the two options currently suggested.
--
Dominic Hargreaves, Systems Development and Support Team
t; become incorporated back into the main 3.8 code base so that future releases
> will include it? (assuming that this isn't going to break some other piece of
> critical functionality!).
I would write an email to rt-b...@bestpractical.com including a
reference to this thread
ce package to introduce such a change would be to copy
the file in question to
/usr/local/share/request-tracker3.8/html/[..] and then make modifications
there; at least that way the change will not be overwritten by updates
(although the user would then need to ensure that any upstream changes
t
TA and Apache,
redump your database and go over the same database upgrade procedures
above, reconfigure RT to use the same WebPath as your live service
(dpkg-reconfigure request-tracker3.8) and then reconfigure Apache
to use RT 3.8.
* Start up your web server and MTA again
Dominic.
--
D
html,
>> I decided to wait for the RT 4, the Jesse's Xmas gift!
>>
>
> Why wait? Start building RT4 Debian packages!
It's on my list...
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Computing Services, University of Oxford
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ation,
but make sure you look at /usr/share/doc/request-tracker3.8/README.Debian
and the other documents in that directory too.
Cheers,
Dominic.
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Computing Services, University of Oxford
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On Sun, Oct 03, 2010 at 12:28:41PM +0100, Dominic Hargreaves wrote:
> On Fri, Oct 01, 2010 at 04:06:52PM -0400, Josh Narins wrote:
> > I'm converting a 2.0.15 RT system with mysql to 3.8.8 using Kai's
> > scripts.[1]
> >
> > For performance reasons, he drop
scripts were based on
> 3.8.4
>
> I wanted to make sure that no indices had changed between 3.8.4 and 3.8.8 so
> that the index recreation works as expected.
No index changes have taken place since 3.8.4.
See etc/upgrade/3.8.* for confirmation.
Cheers,
Dominic.
--
Dominic Hargreave
r
> http://support.microsoft.com/kb/315071
>
> It was dying for me as well until we changed that. Cron runs it now.
Alternatively, you could modify the LDAP import script to use
Net::LDAP::Control::Paged.
Cheers,
Dominic.
--
Dominic Hargreaves, Systems Development and Support Team
Computing Servi
le is that no one setup is the same as another, so it's hard
to give a perfectly general configuration, which is why they are
examples rather than shipped config that can be enabled at the press
of a button. But any improvements to that documentation (or specific
questions based on it) welcomed.
t accidentally send out mail to real users whilst
doing that stage of testing.
This assumes that no local modifications have been made to the old
system.
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ecipient of highly important garbage emails. When it comes down to both
user expectations, and the oft-quoted principal of being liberal in
what one accepts, there is clearly some room for improvement here.
Cheers,
Dominic.
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which makes a reference to existing work on a branch. Is that available
anywhere or would it be best to start from 3.8-trunk?
Thanks,
Dominic.
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On Thu, Apr 08, 2010 at 12:00:20PM -0400, Kevin Falcone wrote:
> You probably want to track the 3.8.8-releng branch
> There are a few last blockers remaining before we can consider an rc,
> but people are working on them
Thanks Kevin, that's very useful.
Dominic.
--
Domi
when preparing
Debian packages in the light of the upcoming freeze.
Thanks,
Dominic.
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Computing Services, University of Oxford
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Discover RT's hidden secrets with RT Essentials from O'Reil
tween sets of correspondence.
Does this seem reasonable?
Has anyone else who is feeding bounces back into RT experienced this
problem? I'm somewhat surprised we've only just seen it, to be honest,
and only once.
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Dominic Hargreaves, Systems Development and Support Team
Computing Services
Id, MemberId, Disabled).
It might be useful to add this information to the wiki here:
http://wiki.bestpractical.com/view/DatabaseIndexes
Cheers,
Dominic.
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ominic.
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___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help
o RT3.8.
(note that these haven't been fully reviewed by Best Practical; use
at your own risk).
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Computing Services, University of Oxford
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h looks suitable for both my and your purposes, but I have not
yet got round to trying it out.
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On Tue, Feb 02, 2010 at 11:22:56AM -0800, Jesse Vincent wrote:
> On Tue 19.Jan'10 at 13:15:59 +, Dominic Hargreaves wrote:
> > I've noticed that there is some logic to override the mime type of
> > HTML attachments ($TrustHTMLAttachments config) to avoid javascr
lay.pm; Foo.pm contains (approximately)
just the stub code generated by DBIx::SearchBuilder describing the
schema.
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On Wed, Jan 27, 2010 at 08:58:47AM -0600, Kenneth Marshall wrote:
> On Wed, Jan 27, 2010 at 02:45:52PM +0000, Dominic Hargreaves wrote:
> > Just to note that I assume you're talking about
> > <http://wiki.bestpractical.com/view/PostgreSQLFullText> which isn't
&
27;t realise that this work
had been done and it's something we're interested in!
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___
http://lis
reopened by hand once the cause of the bounce has been analysed.
There are a few issues still to work out, but if people would be
interested I can post the details to the wiki when I'm finished.
--
Dominic Hargreaves, Systems Development and Support Team
Computing
f the full rationale for the indexes
I've put in in the frenzy of preparation for our upgrade, but hopefully
this is still useful.
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le a bug relating to this
behaviour suggesting a change from the Content-Type mangling to the
addition of the Content-Disposition header?
Cheers,
Dominic.
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Computing Services, University of Oxford
signature
ded. The upgrade has provided much-needed
relief around here (our install was really at the end of its life;
response times went through the floor over the last few months).
I will try and push through a few other minor changes and suggestions
for improvement I've collected as part of the process wh
On Tue, Dec 15, 2009 at 05:19:16PM +, Dominic Hargreaves wrote:
> On Tue, Dec 15, 2009 at 09:38:18AM -0500, Kevin Falcone wrote:
> > Pull d9ab3597c6193ac82d93bc7882c06f8eab7cbc86 out of the git repo
> >
> > > Also I would like to advise against patching package-instal
been able to be
> > more proactive.
>
> I believe this will fix the report against lenny's request-tracker3.6,
> but I have no idea what is going on with etch's request-tracker3.6 and
> am unlikely to be able to install an etch system to test. The bug
> report
On Wed, Dec 09, 2009 at 11:15:14PM +, Dominic Hargreaves wrote:
> While I'm here though, I thought I could point out a few things about
> general RT packaging in Debian.
>
> Debian stable's update policy is not to upload new upstream releases
> and we certainly wouldn
looking at this, and sorry that I haven't been able to be
more proactive.
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___
http://lists.bestpract
oie.
... it is not particularly hard to install RT 3.8.6 from
squeeze (testing):
http://pkg-request-tracker.alioth.debian.org/
http://wiki.debian.org/AptPinning
and
http://www.backports.org/dokuwiki/doku.php
may also be useful. I have deployments of RT3.8 on both etch and lenny
and will generally make su
ople you don't want to
receive attachments) by copying the template content from the
global templates of the same name, and remove the
RT-Attach-Message: yes
line from them.
You shouldn't need to modify the scrips as long as you name the
per-queue templates after the global ones, so they
I might be missing here, please?
Try
ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi/
(ie with the extra / at the end). This is the configuration I'm using.
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Computing Services, University of Oxford
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Descr
al result with a fresh database as generated
by rt-setup-database.
[I guess the MySQL-based RT installation that I was responsible for
in Astrophysics is no more, hmm? :)]
Cheers,
Dominic.
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Computing Services, University of Oxford
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On Fri, Nov 20, 2009 at 10:30:32AM -0600, Kenneth Marshall wrote:
> On Fri, Nov 20, 2009 at 04:14:52PM +0000, Dominic Hargreaves wrote:
> > I've attached our postgresql.conf.
> >
> > The indexes we have defined are the standard ones from the 3.8.6
> > schema
On Fri, Nov 20, 2009 at 10:30:32AM -0600, Kenneth Marshall wrote:
> On Fri, Nov 20, 2009 at 04:14:52PM +0000, Dominic Hargreaves wrote:
> > The indexes we have defined are the standard ones from the 3.8.6
> > schemas, plus one of the two I already posted:
> >
> > CRE
yes, I believe it's
reasonably well tuned for the type of server. The postgresql.conf
is attached to another message in this thread.
> autovacuumed, etc)
Yup, I believe so. I also did a manual VACUUM ANALYZE before running
the tests.
--
Dominic Hargreaves, Systems Development and Supp
On Fri, Nov 20, 2009 at 08:02:46AM -0600, Kenneth Marshall wrote:
> On Fri, Nov 20, 2009 at 11:41:50AM +0000, Dominic Hargreaves wrote:
> > I'm migrating from an RT 2 install to an RT 3.8 install with around
> > 170 privileged users (and around 90,000 total users).
> >
On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote:
> I'm migrating from an RT 2 install to an RT 3.8 install with around
> 170 privileged users (and around 90,000 total users).
>
> I've done some initial testing with RT 3.8.6 and have observed
>
: 0.602 ms
cachedgroupmembers and users have the same indexes on both systems
(I'm not sure whether that's relevant).
Both systems are Debian lenny, RT 3.8.6, Postgres 8.3.
If anyone has any other advice about running RT 3.8 on postgres
I'd be interested too -
sfully
with RT3.8 but maybe I'm wrong. Or possibly noone has used the
incremental mode?
I've a number of patches to rt2tort3 I'd like to feed upstream;
what's the best place for them? rt.cpan.org?
--
Dominic Hargreaves, Systems Development and Support Team
Computing Serv
'132522'
],
'Subject' => '',
'Creator' => undef,
'Owner' => undef,
'LastUpdatedBy' => undef,
'EffectiveId' => '1395038
d just default it
to an empty string but that doesn't seem right, really).
Any insights or hints would be most appreciated.
Versions, etc:
Live RT2 install: Debian sarge, postgres 7.4
RT2 migrate install: Debian lenny, postgres 7.4 (with suitably old
DBIx::SearchBuilder etc)
RT3 test install: Debian
onality locally.
Thanks,
Dominic.
--
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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Com
stalling selected packages from another
release without hosing your system; the packages are available in
squeeze/sid.
Cheers,
Dominic.
--
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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t seems to be taking around a week (I think the export took around
8-12 hours). Our preferred database is PostgreSQL.
This was with the latest devel release of RT::Extension::RT2toRT3.
--
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
_
On Fri, Oct 02, 2009 at 03:05:28PM +0100, Dominic Hargreaves wrote:
> Hi,
>
> I'm currently preparing an upgrade from RT 2.0 to RT 3.8, and I'm
> working through various problems with the rt2tort3 process (I'll
> post some patches to other miscellaneous problems when
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