plans
there are to fix/workaround it for RT? Forcing a lower version of
DBD::Pg isn't a practical option in a packaged environment like
Debian.
Cheers,
Domninic.
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address would a customer send a query to?
You need to set up some pipe aliases using rt-mailgate:
http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
Cheers,
Dominic.
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On Sun, Mar 23, 2014 at 01:36:41PM +, Dominic Hargreaves wrote:
Hi all,
I meant to send this round a while ago but evidently forgot.
RT 4.2 has been in Debian experimental for a few weeks and I'm looking
for testers and general feedback, especially if you are familar with
RT in Debian
of the maintenance path for RT 4.0 in wheezy-backports - but
we could look at providing a separate semi-official repository for people
who want to RT 4.0.
If you send feedback to the list, please copy me in at d...@debian.org.
Thanks,
Dominic.
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, etc., in such a command line.
You'll also want to check whether any of the database upgrades between
4.0.7 and 4.0.17 are backwards-incompatible; I don't know OTTOMH.
Dominic.
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uploaded 4.0.17 to Debian stable backports (currently
4.0.17-1~bpo70+1). Have a look at http://backports.debian.org/Instructions/
for more information.
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) and you could end up with
overwritten files there (plus it's difficult to see what came from
where).
/usr/local/share/request-tracker4/lib exists for this purpose so you
could move that file into
/usr/local/share/request-tracker4/lib/RT/Condition/
Cheers,
Dominic.
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Best regards, Ruslan.
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On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves
dominic.hargrea...@it.ox.ac.uk wrote:
The package you're looking for is libapache2-mod-perl2.
Cheers,
Dominic.
On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote:
Oh my God, I think it doesn't use mod_perl
On Sat, Mar 23, 2013 at 01:16:49PM +, Dominic Hargreaves wrote:
I am planning to upload 4.0.10 to experimental in the next week or
so. As for multiple concurrent versions, this isn't something the
Debian packages are suited to. If you have a need for multiple concurrent
versions, you
On Sat, Mar 23, 2013 at 10:21:36PM +0800, Craig Ringer wrote:
On 03/23/2013 09:16 PM, Dominic Hargreaves wrote:
As for multiple concurrent versions, this isn't something the
Debian packages are suited to.
Agreed; it can work, but it's a pain. You can see this in the PostgreSQL
packages
.
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/rt/docs/4.0/rt-shredder.html
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Help improve RT by taking our
will be following this
guide:
http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html
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Help improve RT by taking our user survey:
https
the RT community).
It's already gone from 12.10 and onwards, thankfully (I removed it
from Debian unstable in May last year).
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Help improve RT
the Debian packages to
report bugs that affect them to the BTS even if they are fixed in newer
upstream releases; if they seem serious enough, it's still possible
to fix important bugs in Debian before the release.
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-tracker4/plugins. You may need to tweak
the plugin Makefile.PL if it's not installing there.
This is a weak area of the Debian packaging of RT (since we assume
that you only install plugins from Debian packages). I'm not sure
if it can be fixed in a generic way OTTOMH.
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rather than a
handful of separate ones?
Efficiencies in administration overhead and hardware requirements
(depending on the relative volume of transactions, of course) are two
that spring to mind immediately.
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We're hiring! http://bestpractical.com/jobs
/comments/11
and send your test reports to the bug report:
https://bugs.launchpad.net/ubuntu/+source/request-tracker3.8/+bug/1004834
Cheers,
Dominic.
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the Debian/Ubuntu packge; the file in /etc you refer to comes from
the latter. What you want if you're already installed from source is
http://www.bestpractical.com/rt/docs/latest/web_deployment.html
(could that perhaps be linked from README?)
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native code is being compiled. Does autotools just
assume that it will be needed at some point or is it left over from
long ago when there were SUID wrappers?
Cheers,
Dominic.
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modules via apt.
You can see a list of likely looking packages at
http://packages.debian.org/sid/request-tracker4
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We're hiring! http
on ubuntu-users; packages for RT4 are
already available in later releases of Ubuntu:
http://packages.ubuntu.com/search?keywords=request-tracker4searchon=sourcenamessuite=allsection=all
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manifests use, but I
understand this desire. My suggestion is based on the knowledge of how
often the Ubuntu and EPEL repositories are painfully out of date.
(Debian, as I noted before, is kept up to date, especially if you pin
from testing.)
(or use stable-backports).
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].
http://anonscm.debian.org/gitweb/?p=pkg-request-tracker/rt-rtfm.git;a=shortlog;h=refs/heads/squeeze
Can you clarify how you installed RTFM 2.4.4 (and how you had previously
installed 2.4.2)? It's useful feedback in any case.
Thanks,
Dominic.
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and push
this out one way or another over the weekend. Testing before then
would be very welcome.
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-p1 ../patch-you-downloaded
dpkg-buildpackage -us -uc
Check which RT related packages you have installed and then install
the equivalents from the .deb files which the above hopefully produced.
Then comment on the relevant bug about the success or failure.
Dominic.
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to squeeze1 (not squeeze2) and wait for the erratum
DSA.
Cheers,
Dominic.
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Of Dominic Hargreaves
Sent: Friday, May 11, 2012 10:26 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT update from ubuntu distro
Hi,
That's the Debian source package. You can rebuild the binary packages if you
want, but I suspect the prebuilt binary packages
: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
Sent: Friday, May 11, 2012 12:54 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT update from ubuntu distro
On Thu, May 10, 2012 at 10:15:03PM
://bugs.launchpad.net/bugs/990516 for more information.
Cheers,
Dominic.
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forget some packet to install...
Any help?
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recover DB from backup and swap back packages.
RT3.8 and RT4 can be installed alongside each other using the Debian
packages. The best option for RT 4 in Ubuntu using the packages is to
upgrade to 11.10 where they are already available.
I believe RT3.8 is also available on 11.10.
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://bugs.debian.org/cgi-bin/bugreport.cgi?bug=632129.
If anyone has anything to add to that bug report, that'd be helpful.
Cheers,
Dominic.
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RT
this for you).
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San
from my Debian
ones so there's no remerging to do.
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA
]
Cheers,
Dominic.
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of tricks and hacks built up over the years which may not
all be relevant. The usual Debian advice applies; after installing
the package with apt-get, check README.Debian which has various pointers
to relevant documentation.
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gradually adding all missing dependencies in squeeze to
squeeze-backports.
Once 4.0.1 comes out, I'll upload it unstable.
Once 4.0.1 migrates to testing, I'll upload it to squeeze-backports.
Cheers,
Dominic.
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may not want to apply it, but it's turned out to be
important to us.
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am considering cherry-picking some issues for a point-release
(subject to the stable update policies).
Cheers,
Dominic.
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On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote:
On Tue, 22 Feb 2011 13:31:29 +
Dominic Hargreaves wrote:
Just to note: if any request-tracker3.8 Debian users do have
particular issues with the version in stable, feel free to file them
in the Debian BTS, especially
with the state
directories) but multiple manual installations in different directories
ought to work.
Then I modified RT to support the two things above, but now I get the
hell of mySQL performance and it crash all the time
How did you change it?
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This looks like a Debian-related path. On Debian (using the packages),
the local path would be
/usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm
not either of the two options currently suggested.
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code base so that future releases
will include it? (assuming that this isn't going to break some other piece of
critical functionality!).
I would write an email to rt-b...@bestpractical.com including a
reference to this thread.
Cheers,
Dominic.
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-tracker3.8/html/[..] and then make modifications
there; at least that way the change will not be overwritten by updates
(although the user would then need to ensure that any upstream changes
to the file are reflected in their local version).
Dominic.
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to use the same WebPath as your live service
(dpkg-reconfigure request-tracker3.8) and then reconfigure Apache
to use RT 3.8.
* Start up your web server and MTA again
Dominic.
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look at /usr/share/doc/request-tracker3.8/README.Debian
and the other documents in that directory too.
Cheers,
Dominic.
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, the Jesse's Xmas gift!
Why wait? Start building RT4 Debian packages!
It's on my list...
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I wanted to make sure that no indices had changed between 3.8.4 and 3.8.8 so
that the index recreation works as expected.
No index changes have taken place since 3.8.4.
See etc/upgrade/3.8.* for confirmation.
Cheers,
Dominic.
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On Sun, Oct 03, 2010 at 12:28:41PM +0100, Dominic Hargreaves wrote:
On Fri, Oct 01, 2010 at 04:06:52PM -0400, Josh Narins wrote:
I'm converting a 2.0.15 RT system with mysql to 3.8.8 using Kai's
scripts.[1]
For performance reasons, he drops the indices before the insert
://support.microsoft.com/kb/315071
It was dying for me as well until we changed that. Cron runs it now.
Alternatively, you could modify the LDAP import script to use
Net::LDAP::Control::Paged.
Cheers,
Dominic.
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whilst
doing that stage of testing.
This assumes that no local modifications have been made to the old
system.
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Discover RT's hidden secrets with RT
, and the oft-quoted principal of being liberal in
what one accepts, there is clearly some room for improvement here.
Cheers,
Dominic.
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Discover RT's
anywhere or would it be best to start from 3.8-trunk?
Thanks,
Dominic.
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy
preparing
Debian packages in the light of the upcoming freeze.
Thanks,
Dominic.
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On Thu, Apr 08, 2010 at 12:00:20PM -0400, Kevin Falcone wrote:
You probably want to track the 3.8.8-releng branch
There are a few last blockers remaining before we can consider an rc,
but people are working on them
Thanks Kevin, that's very useful.
Dominic.
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sets of correspondence.
Does this seem reasonable?
Has anyone else who is feeding bounces back into RT experienced this
problem? I'm somewhat surprised we've only just seen it, to be honest,
and only once.
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).
It might be useful to add this information to the wiki here:
http://wiki.bestpractical.com/view/DatabaseIndexes
Cheers,
Dominic.
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Community help: http://wiki.bestpractical.com
migration tools
http://search.cpan.org/~falcone/RT-Extension-RT2toRT3-1.26/
In addition, you might find the patches at
http://github.com/jmdh/rt2-to-rt3
helpful if you're migrating to RT3.8.
(note that these haven't been fully reviewed by Best Practical; use
at your own risk).
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my and your purposes, but I have not
yet got round to trying it out.
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On Tue, Feb 02, 2010 at 11:22:56AM -0800, Jesse Vincent wrote:
On Tue 19.Jan'10 at 13:15:59 +, Dominic Hargreaves wrote:
I've noticed that there is some logic to override the mime type of
HTML attachments ($TrustHTMLAttachments config) to avoid javascript
XSS attacks in RT.
Now
contains (approximately)
just the stub code generated by DBIx::SearchBuilder describing the
schema.
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in!
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issues still to work out, but if people would be
interested I can post the details to the wiki when I'm finished.
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suggesting a change from the Content-Type mangling to the
addition of the Content-Disposition header?
Cheers,
Dominic.
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upgrade, but hopefully
this is still useful.
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of its life;
response times went through the floor over the last few months).
I will try and push through a few other minor changes and suggestions
for improvement I've collected as part of the process when I have a
moment.
Cheers,
Dominic.
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haven't been able to be
more proactive.
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lenny's request-tracker3.6,
but I have no idea what is going on with etch's request-tracker3.6 and
am unlikely to be able to install an etch system to test. The bug
report in the debian tracker sounded like mismatched url/cookies
Okay, thanks.
Dominic.
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On Tue, Dec 15, 2009 at 05:19:16PM +, Dominic Hargreaves wrote:
On Tue, Dec 15, 2009 at 09:38:18AM -0500, Kevin Falcone wrote:
Pull d9ab3597c6193ac82d93bc7882c06f8eab7cbc86 out of the git repo
Also I would like to advise against patching package-installed files
directly in this way
from the
global templates of the same name, and remove the
RT-Attach-Message: yes
line from them.
You shouldn't need to modify the scrips as long as you name the
per-queue templates after the global ones, so they will automatically
override them, I believe.
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://wiki.debian.org/AptPinning
and
http://www.backports.org/dokuwiki/doku.php
may also be useful. I have deployments of RT3.8 on both etch and lenny
and will generally make sure the packages work on both.
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ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi
without changing the result.
What is it I might be missing here, please?
Try
ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi/
(ie with the extra / at the end). This is the configuration I'm using.
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? :)]
Cheers,
Dominic.
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other common slow queries (the former
is already in an RT ticket:
http://rt3.fsck.com/Ticket/Display.html?id=13056
)
Thanks,
Dominic.
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http
On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote:
I'm migrating from an RT 2 install to an RT 3.8 install with around
170 privileged users (and around 90,000 total users).
I've done some initial testing with RT 3.8.6 and have observed
that building the list of privileged
On Fri, Nov 20, 2009 at 08:02:46AM -0600, Kenneth Marshall wrote:
On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote:
I'm migrating from an RT 2 install to an RT 3.8 install with around
170 privileged users (and around 90,000 total users).
I've done some initial testing
is attached to another message in this thread.
autovacuumed, etc)
Yup, I believe so. I also did a manual VACUUM ANALYZE before running
the tests.
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On Fri, Nov 20, 2009 at 10:30:32AM -0600, Kenneth Marshall wrote:
On Fri, Nov 20, 2009 at 04:14:52PM +, Dominic Hargreaves wrote:
The indexes we have defined are the standard ones from the 3.8.6
schemas, plus one of the two I already posted:
CREATE INDEX Groups3 ON Groups (LOWER
with RT3.8 but maybe I'm wrong. Or possibly noone has used the
incremental mode?
I've a number of patches to rt2tort3 I'd like to feed upstream;
what's the best place for them? rt.cpan.org?
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: Debian sarge, postgres 7.4
RT2 migrate install: Debian lenny, postgres 7.4 (with suitably old
DBIx::SearchBuilder etc)
RT3 test install: Debian lenny, postgres 8.3, RT 3.8.5 (haven't moved
to 3.8.6 yet as I wanted to complete one round of testing beforehand).
Thanks,
Dominic.
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to set it to the EffectiveId to that
is given in the arguments to Create, which is not 0.
The plot thickens (and it's time for me to go home :)
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.
Thanks,
Dominic.
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release without hosing your system; the packages are available in
squeeze/sid.
Cheers,
Dominic.
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database is PostgreSQL.
This was with the latest devel release of RT::Extension::RT2toRT3.
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in more
depth than I?
Thanks,
Dominic.
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On Fri, Oct 02, 2009 at 03:05:28PM +0100, Dominic Hargreaves wrote:
Hi,
I'm currently preparing an upgrade from RT 2.0 to RT 3.8, and I'm
working through various problems with the rt2tort3 process (I'll
post some patches to other miscellaneous problems when I'm done).
Currently I'm
creation.
--skip-creates is a Debian modification, designed to populate the
database without DBA privileges.
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,
and I'm curious as to what possible problems we might be in for
(though we've seen none).
Here at work we're also running RT 3.8 with perl 5.8.8 and haven't
seen any problems.
Cheers,
Dominic.
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did document what
should be a migration at
http://pkg-request-tracker.alioth.debian.org/3.6-databases/
What exactly do you see as missing from the dump? Note the discussion
on the predefined system objects on that page and possible workaround.
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/apache2-modperl2.conf
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Commercial support
.
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Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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by with the
appropriate package pinning?
Dominic.
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Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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On Wed, Feb 04, 2009 at 02:05:27PM +, Dominic Hargreaves wrote:
On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote:
I hesitate to say again, since I previously expected to be able to do an
upload the same week. I'm just testing our current candidate, but
there's a new
trivially reading passwords over your shoulder when they are
displayed on your screen.
Are you sure what you're actually looking at isn't a password *hash*?
That's what you'd normally expect to find in the userPassword
attribute, and isn't the same thing at all.
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Dominic Hargreaves, Systems
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