On Tue, Jun 16, 2009 at 5:00 PM, Kevin Falconefalc...@bestpractical.com wrote:
No, it works by parsing comments/replies for action commands that
are documented in the README.
Ok, it sounds like the comment or correspondence is saved with the
ticket as normal. Is this correct? If so, are the
Looks like using CommandByEmail is going to be extremely useful
(especially for setting ownership of tickets), but I have a couple of
questions:
1. is it stable under 3.8.2?
2. I'm assuming it uses the rt-mailgate (and thus my PostFix aliases),
but to what action is it tied into? i.e. If I'm
Hello,
Wiki states that since 3.5.x, the execution order of scrips is
alphanumeric by description. Is this correct?
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Have a scrip that's not firing for some reason. Want to write to the
rt.log with some debug info, but the Logger doesn't seem to be
accessible from the scrip conditions. Of course, my Perl-fu is pretty
abyssmal. This possible?
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Ah. Forgot to enable logging; thanks Ken.
On Thu, Jun 11, 2009 at 2:39 PM, Ken Crocker kfcroc...@lbl.gov wrote:
GravyFace,
I usually do this in my Dev environment where I first change the
RT_SiteConfig.pm file to turn on logging:
Set($DevelMode, '1');. This is OFF in production
Haven't seen anything like this in the wiki, but a useful feature for
our mobile guys would be to setup a search@ action/alias in the
rt-mailgate that would parse, query, and respond via email with saved
searches. One example I can think of off the bat would be the
dashboard's My Top 10 Highest
I'm sure I can poke around in the db and find out for myself, but
would like to backup the default config before I start deleting global
scrips -- easier/better way?
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Community help:
Can someone clarify what the difference is between Notify AdminCcs
and Notify AdminCcs as Comment?
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Ok, so Notify AdminCcs would be correspondence that the requestor would see?
On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall k...@rice.edu wrote:
A reply to the second one will go in as a comment, not a reply.
Cheers,
Ken
On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:
Can
Thanks, Ken.
On Thu, Jun 4, 2009 at 10:59 AM, Kenneth Marshall k...@rice.edu wrote:
Yes.
Ken
On Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:
Ok, so Notify AdminCcs would be correspondence that the requestor would
see?
On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall k
Regardless of whether ticket has been taken or not, I -- as a
superuser -- cannot change the owner to anyone other than myself or
Nobody.
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When a ticket is resolved, RT sends out a system notification,
According to our records, your request has been resolved.. Being
polite, our customers usually reply to our resolution emails with a
thank you -- I could tell them not to, I guess, but am wondering
what others in the RT community do.
On Wed, Apr 29, 2009 at 11:42 AM, Gene LeDuc gle...@mail.sdsu.edu wrote:
We just disable global script #1 (On Correspond Open Tickets). You could
also replace the condition with a user-defined one that includes a check for
(status ne 'resolved' status ne 'rejected').
Thanks all -- for now,
Gone through the wiki instructions on how to add your logo, but not
sure why div#logo a is set to display: none.
I checked SVN branch and it's still in layout.css (share/html/NoAuth/css/web2/).
Is this by design or am I missing something?
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On Wed, Apr 29, 2009 at 2:42 PM, Jesse Vincent je...@bestpractical.com wrote:
For the 3.8 default theme, the logo doesn't really fit where it's
defined in the template. We're using CSS to add one elsewhere.
Yeah, removed display: none, logo's now midway down the page. I'll
fiddle around I
Most of our techs are in the field and may only have email access to
RT. I've added them as AdminCCs, but when a new ticket notification
gets sent out and replied to, it gets added as correspondence (i.e.
the Requestor sees it) not comments. Since we don't have a
dispatcher, there's bound to be
On Tue, Apr 28, 2009 at 1:38 PM, Tom Lahti t...@bitstatement.net wrote:
You need another alias for comments, that uses --action comment instead of
--action correspond as an option to rt-mailgate.
Ah, right. Ok, and when we want to comment on tickets we'll send an
email to
Not sure if this is the feature or security right I'm looking for, but
new tickets created do not CC or notify the Staff group I've created.
I've added the Staff group to the Watchers under the Configuration
Queue page, but when a new ticket is created, there's no notification
sent out. I'd like
Have a user that was created automatically when initial ticket was
created. Have since, as admin, changed auto-created users' password
and added some details to the user's profile. If I login as that
user, I do not see any tickets in the dashboard -- should I? As a
Staff user, I can see the new
On Wed, Apr 22, 2009 at 2:43 PM, Nick Kartsioukas
change+lists...@nightwind.net wrote:
Ah, I get it now. No, when you log in with a user who has the Let this
user be granted rights box checked, it goes to the standard interface.
If you append /SelfService/ to the URL, it will take you to the
On Wed, Apr 22, 2009 at 2:15 PM, Nick Kartsioukas
change+lists...@nightwind.net wrote:
Have you granted ShowTicket rights to Requestor under global group
rights?
That now allows me to see unowned tickets created by my user, but not
tickets I've created, regardless of who owns it or not.
I'd like to be able to change the Update Type drop-down to default to
Reply to Requestors when the Resolve link is clicked instead of
Comments (Not sent to requestors).
What's the best way to achieve this? If I need to modify/extend the
source, I don't mind doing so, just don't want to go about
Exchange Routing Engine
Also check the mailer-setup on RT: I use postfix on RT, see our virtual
appliance for more details.
Br, Martin
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of GravyFace
Sent: Montag
I'm following along on ItsFinallyInstalledNowWhat and Rights wiki
entries and while the Rights has described something similar to what
we want to achieve, I'm not sure if it's going to provide the kind of
client separation we want.
We provide IT support for a few dozen small businesses. Most of
Having a heck of a time using Exchange as a relay/smarthost as
described in the wiki article's scenario 2:
http://wiki.bestpractical.com/view/MSExchangeRelay
If anyone has this working, please give me a hand.
Thank you
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Hello all,
Trying to setup RT 3.8 on Ubuntu with Postfix but when I send a mail to
r...@mydomain.com, I'm not seeing any activity in the Web interface. I
checked the log file and I'm seeing File Does Not Exist: /var/www/REST. I
can go to http://mysite.com/REST/1.0/ and I get a 200 ok response
On Thu, Jan 29, 2009 at 9:12 PM, gravyface gravyf...@gmail.com wrote:
Hello all,
Trying to setup RT 3.8 on Ubuntu with Postfix but when I send a mail to
r...@mydomain.com, I'm not seeing any activity in the Web interface. I
checked the log file and I'm seeing File Does Not Exist: /var/www
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