[rt-users] RT Upgrade going bad (4.0.8 - 4.2.2)

/RT/Crypt.pm line 237. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:393) Can't use an undefined value as a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237. make: *** [upgrade-database] Error 255 }}} Any advice appreciated. Thanks, Nick -- Nick Fennell Senior Support Engineer ApplianSys

Re: [rt-users] RT Upgrade going bad (4.0.8 - 4.2.2)

-4.2.2/sbin/../lib/RT/Crypt.pm line 237. make: *** [upgrade-database] Error 255 }}} I’ve had to scrap the upgrade and revert to a snapshot (I love VMs) from before I started. Means I’m back to v4.0.8. Any ideas would be good! -- Nick Fennell Senior Support Engineer ApplianSys Limited University

[rt-users] RT-Extension-RepliesToResolved not creating links

resolved ticket: #12345 Any advice appreciated. Cheers, Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've installed. {{{ grep -i version RepliesToResolved.pm our $VERSION = '0.02'; }}} Should I now apply head to desk? :-) -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

just seen your reply come in as I'm writing this so your bang on key! -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com

Re: [rt-users] Helpdesk Support in all correspondance

Hi Joe. I think that'll be configured on the Queue as a 'Subject Tag' Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell

Re: [rt-users] Scrip for email to owner when requester corresponds by email?

I think you want 'NotifyActor' http://requesttracker.wikia.com/wiki/NotifyActor -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell

Re: [rt-users] On move to Support Notify Requestors

Hey Thomas. That solved it. Makes a lot of sense when you think about it too :) Cheers for your help. Greatly appreciated. Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX

Re: [rt-users] On move to Support Notify Requestors

-- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time

Re: [rt-users] On move to Support Notify Requestors

' (fail) if the OldValue does not evaluate to be 'QueueName'. If OldValue does evaluate to be QueueName then the condition returns '0' resulting in the Scrip running. -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre

Re: [rt-users] On move to Support Notify Requestors

Hey Kevin/All. I've been trying with; return 0 unless $self-TransactionObj-Type eq Set; return 0 unless $self-TransactionObj-Field eq Queue; return 0 unless $self-TransactionObj-OldValue eq 'QueueName'; but not having much luck. Anyone able to advise further? Thanks, Nick -- Nick Fennell

[rt-users] On move to Support Notify Requestors

-custom Stage: TransactionCreate Would anyone be able to suggest potential reasons for the issue? Many Thanks, Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870

Re: [rt-users] On move to Support Notify Requestors

that the scrip is only effective when source queue = Triage? Many Thanks, NIck -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell

[rt-users] On Correspond - Open ticket

; {{{ Skipping Scrip #1 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237) }}} Any ideas? Thanks. -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870

Re: [rt-users] On Correspond - Open ticket

with status = New, set it to Open. -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral

Re: [rt-users] Problem setting up RT after changing hostname

/ statements don't seem correct either. Directory /opt/rt4/share/html is more likely what you want. I'd go back to the docs relating to configuring the web server and start over. Your issue is more than likely to do with the above. Nick -- Nick Fennell ApplianSys Support Team Leader

[rt-users] RT4 - Reject Action

to the Unowned queue in addition to the current 'Take' option? Thanks. -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com