On Mon, Jul 25, 2011 at 9:24 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Fri, Jul 22, 2011 at 02:22:44PM -0500, Scott wrote:
Well it does save all the data if entered from a unix Firefox, but
on a windows box (IE or Firefox)
only the last line of the text is saved.
i.e.
On Tue, 2011-04-05 at 12:18 -0400, Thomas Sibley wrote:
On 04/05/2011 12:07 PM, Burton Simonds wrote:
What is the current status of rt 3.9? I noticed in the devel
repository there were a several there, but the release candidates for
RT4 seem to have more recent updates. Is 3.9 considered
I installed 4.0.0rc7 for testing. Our production version is 3.8.4.
The 3.8.4 install has Set($WebExternalAuth , 1); in the
RT_SiteConfig.pm and Apache2::AuthCAS set up in the Apache config.
This works in 3.8.4, but when I set it up for 4.0.0rc7 and tried to
login I was redirected to our CAS
On Wed, 2011-03-30 at 14:12 -0400, Kevin Falcone wrote:
On Wed, Mar 30, 2011 at 12:15:10PM -0500, Scott T. Hildreth wrote:
I installed 4.0.0rc7 for testing. Our production version is 3.8.4.
The 3.8.4 install has Set($WebExternalAuth , 1); in the
RT_SiteConfig.pm and Apache2::AuthCAS set
On Wed, 2011-03-30 at 15:29 -0400, Kevin Falcone wrote:
On Wed, Mar 30, 2011 at 01:35:09PM -0500, Scott T. Hildreth wrote:
On Wed, 2011-03-30 at 14:12 -0400, Kevin Falcone wrote:
On Wed, Mar 30, 2011 at 12:15:10PM -0500, Scott T. Hildreth wrote:
I installed 4.0.0rc7 for testing. Our
Can someone please explain or point me to the docs on how
the comments work for email. I'm sure it is right under my
nose, but all I can find is how to setup the rt-mailgate. Does
RT parse the ticket number from the subject?
Thanks,
Scott
___
On Wed, 2009-07-22 at 14:54 -0400, Jerrad Pierce wrote:
On Wed, Jul 22, 2009 at 14:13, Scott T.
Hildrethshild...@scotth.emsphone.com wrote:
Can someone please explain or point me to the docs on how
the comments work for email. I'm sure it is right under my
nose, but all I can find is how
satisfy any
allow from all
/Directory
...from the wiki, which I apparently didn't search well enough.
Thanks again,
Scott
On Mon, 2009-07-20 at 15:20 -0500, Scott T. Hildreth wrote:
Hello,
I'm not sure if this is possible and am hoping someone can tell me,
In the Apache httpd.conf I
Hello,
I'm not sure if this is possible and am hoping someone can tell me,
In the Apache httpd.conf I have this,
Directory /usr/local/rt-3.8.2/share/html
AuthType Apache2::AuthCAS
...
which redirects to a Cass login page. Currently the rt-mailgate is not
set up, but we
We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had
an issue where a user will fill out a ticket and hit the create button
which will produce 20 tickets. This doesn't happen all the time, but it
has occurred a few times with different users. I am hoping the upgrade
will fix this
Hello all,
We are running 3.6.3 (soon moving to 3.8.x). One of the tickets in
our system is not displaying the history on the Ticket Metadata page,
even the History title doesn't show up. Other Tickets in the Queue show
the History. All the transactions are in the db for that ticket #, so
that RT server uses new version of the module
using Web UI - Configuration - Tools -System Configuration. Test
ticket.
On Sat, Aug 2, 2008 at 1:35 AM, Scott T. Hildreth
[EMAIL PROTECTED] wrote:
Hello all,
We are running 3.6.3 (soon moving to 3.8.x). One of the tickets in
our system
Well I ran all the etc/upgrade/3.7.* upgrades and then created the
query script with schema.mysql-4.0-4.1.pl and I get this error,
ERROR 1067 (42000) at line 36: Invalid default value for 'LookupType'
I am using Server version: 5.0.51a.
I am confused as well, if you are already on mysql 4.0
On Wed, 2008-07-16 at 11:53 -0500, Scott T. Hildreth wrote:
Well I ran all the etc/upgrade/3.7.* upgrades and then created the
query script with schema.mysql-4.0-4.1.pl and I get this error,
ERROR 1067 (42000) at line 36: Invalid default value for 'LookupType'
I looked at the sql
On Tue, 2008-03-25 at 13:22 -0500, Scott T. Hildreth wrote:
We have a Queue that has custom fields and when a ticket is created
we can see the custom fields in the ticket display. There is a need
to have one of the fields be a drop down box in the ticket display.
Well solved this one, I
We have a Queue that has custom fields and when a ticket is created
we can see the custom fields in the ticket display. There is a need
to have one of the fields be a drop down box in the ticket display.
This would allow the status to be changed, much like the Reminders
section of the display.
On Wed, 2007-08-08 at 08:28 -0400, Joe Casadonte wrote:
On 8/7/2007 1:01 PM, Scott T. Hildreth wrote:
If I query the Transactions table, selecting only transactions for
this
ticket that were created by non-RT::System ids, there are 29. All of
type
RT::Ticket
On Fri, 2007-08-03 at 15:19 -0500, Scott T. Hildreth wrote:
On Fri, 2007-08-03 at 10:51 -0500, Scott T. Hildreth wrote:
On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
Scott,
Normally, I would say
On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
Scott,
Normally, I would say that giving the privilege ShowOutgoingEmail
would do the trick. It works just like ShowTicketComments. Having
rights like SeeQueue
On Fri, 2007-08-03 at 10:51 -0500, Scott T. Hildreth wrote:
On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
Scott,
Normally, I would say that giving the privilege ShowOutgoingEmail
would do the trick
page. So I set the $OldestTransactionsFirst
to '0' and the data showed up to the top of the history. This turned
to be an option the users wanted anyways. My question is how do you
access the history data that is not showing on the page?
Thanks.
--
Scott T. Hildreth [EMAIL PROTECTED
and the older history is
not displaying. I'm wondering if this is some sort of limit set?
Unless you had already granted
that privilege (ShowOutgoingEmail) and the descending order was the
problem. Interesting.
Kenn
LBNL
Scott T. Hildreth wrote:
I know I must be missing something obvious
/03plugin_usersok
All tests successful.
Files=10, Tests=109, 35 wallclock secs (22.02 cusr + 4.52 csys = 26.54
CPU)
--
Scott T. Hildreth [EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin
Looking back through old logs, this has happened before but not
with the frequency that has occurred in the last 3 days.
On Thu, 2007-07-26 at 14:50 -0500, Scott T. Hildreth wrote:
I've had rt-3.6.3 running for awhile, while I was on vacation
users were complaining that the changes to tickets
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Scott T. Hildreth [EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
finally
figured out it was the '' causing the problem. I renamed the queue
and all is well. Is the '' causing html problems? Should there be
a constraint on queue names that doesn't allow certain characters?
Thanks.
--
Scott T. Hildreth [EMAIL PROTECTED
I renamed a Queue, but the old Queue name is in the drop down list
for the Search page. I tried stopping starting Apache, but the
old Queue name is still in the drop down list. Is this a cache that
needs to be cleaned out?
Thanks.
--
Scott T. Hildreth [EMAIL PROTECTED
On Thu, 2007-02-01 at 10:20 -0500, Stephen Turner wrote:
Scott T. Hildreth wrote:
I renamed a Queue, but the old Queue name is in the drop down list
for the Search page. I tried stopping starting Apache, but the
old Queue name is still in the drop down list. Is this a cache that
needs
On Thu, 2007-02-01 at 09:17 -0600, Scott T. Hildreth wrote:
I renamed a Queue, but the old Queue name is in the drop down list
for the Search page. I tried stopping starting Apache, but the
old Queue name is still in the drop down list. Is this a cache that
needs to be cleaned out?
http
://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Scott T. Hildreth [EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin
PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Scott T. Hildreth [EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
several different but there is always something wrong somewhere
Thanks
Manuel
-Message d'origine-
De : Scott T. Hildreth [mailto:[EMAIL PROTECTED]
Envoyé : mercredi 11 octobre 2006 15:41
À : Manuel ESCHENBRENNER
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users
on http://www.perlcast.com - all about Jifty.
Very interesting, check it out if haven't already.
--
Scott T. Hildreth [EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http
33 matches
Mail list logo
