[rt-users] CommandByMail extension not working on RT 4.0.5
I recently upgraded our RT 3.8.9 by making a new RT 4.0.5 installation and then moving and upgrading the database by the upgrade instructions. Before doing so, I upgraded the OS of the computer from Debian Lenny to Debian Squeeze. After that, I installed RT-Extension-CommandByMail-0.10 using the instructions in its INSTALL file. perl Makefile.PL make make install I made the required changes to /opt/rt4/etc/RT_SiteConfig.pm: @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); Set(@Plugins, (qw(RT::Extension::CommandByMail))); However, CommandByMail is not correctly responding to commands in the email body. The emails just open tickets via the default rt-mailgate configuration. Additionally, my /var/log/user.log, debug.log, messages files aren't showing any CommandByMail entries at all. On the 3.8.9 configuration, there would be entries every time CommandByMail ran. I have the following level options set in RT_SiteConfig.pm: Set($LogToSyslog, debug); Set($LogToScreen, debug); What should be my next troubleshooting step?
Re: [rt-users] CommandByMail extension not working on RT 4.0.5
On 04/18/2012 09:59 AM, Fritz Mahnke wrote: I made the required changes to /opt/rt4/etc/RT_SiteConfig.pm: @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); Set(@Plugins, (qw(RT::Extension::CommandByMail))); You're using the RT 3.6 era syntax for @MailPlugins, not the 3.8 and beyond era syntax. Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); This is noted in INSTALL.
Re: [rt-users] CommandByMail extension not working on RT 4.0.5
That's true, but I tried it both ways. I just changed it: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); And then I issued /etc/init.d/apache2 restart. But the ticket still doesn't process correctly and no CommandByMail messages in the logs.
Re: [rt-users] CommandByMail extension not working on RT 4.0.5
I suggest you check /Admin/Tools/Configuration.html to see if @MailPlugins and @Plugins were set successfully. sunnavy On 12-04-18 09:30, Fritz Mahnke wrote: That's true, but I tried it both ways. I just changed it: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); And then I issued /etc/init.d/apache2 restart. But the ticket still doesn't process correctly and no CommandByMail messages in the logs.
Re: [rt-users] CommandByMail extension not working on RT 4.0.5
Thank you very much for that useful hint. @MailPlugins was not being set correctly and I traced it to a typo in RT_SiteConfig.pm after all. Thanks again!
Re: [rt-users] CommandByMail Extension
To list, I've finally got CommandByMail to work with Custom Fields. Apparently, for any Custom Field to work, it needs to have a one-word name or a hyphenated name. I didn't read this in any of the READ ME's. So, since 98% of my Custom Fields have more than one word, like Migrated Date, I will need to change it to Migrated-Date and change all queries to look for a hypenated version of what they used to look for. OH Well, at least it now works. Thanks anyway. Kenn LBNL On 2/23/2010 1:43 PM, Kevin Falcone wrote: On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? What did you try, how did it fail, etc etc. You can certainly set Custom Fields with CommandByMail You can also use the ExtractCustomFieldValues extension, depending on what you're doing -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Since the parsing for this is via regex, maybe we can adjust the regex used to incorporate spaces in CFs. Cheers, Ken On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote: To list, I've finally got CommandByMail to work with Custom Fields. Apparently, for any Custom Field to work, it needs to have a one-word name or a hyphenated name. I didn't read this in any of the READ ME's. So, since 98% of my Custom Fields have more than one word, like Migrated Date, I will need to change it to Migrated-Date and change all queries to look for a hypenated version of what they used to look for. OH Well, at least it now works. Thanks anyway. Kenn LBNL On 2/23/2010 1:43 PM, Kevin Falcone wrote: On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? What did you try, how did it fail, etc etc. You can certainly set Custom Fields with CommandByMail You can also use the ExtractCustomFieldValues extension, depending on what you're doing -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{CFName}: custom field value
or
CF.{CFName}: custom field value
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently, for
any Custom Field to work, it needs to have a one-word name or a hyphenated
name. I didn't read this in any of the READ ME's. So, since 98% of my
Custom Fields have more than one word, like Migrated Date, I will need to
change it to Migrated-Date and change all queries to look for a hypenated
version of what they used to look for. OH Well, at least it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a
copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Oh, and the dot (.) should not be there. You also need the
latest release to fix the regex space bug.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:29:07PM -0600, Kenneth Marshall wrote:
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{CFName}: custom field value
or
CF.{CFName}: custom field value
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently,
for
any Custom Field to work, it needs to have a one-word name or a
hyphenated
name. I didn't read this in any of the READ ME's. So, since 98% of my
Custom Fields have more than one word, like Migrated Date, I will need
to
change it to Migrated-Date and change all queries to look for a
hypenated
version of what they used to look for. OH Well, at least it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a
copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Kenneth,
Are you saying I need a and a on each side of the CF name? In
addition to the brackets?
Kenn
LBNL
On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{CFName}: custom field value
or
CF.{CFName}: custom field value
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently, for
any Custom Field to work, it needs to have a one-word name or a hyphenated
name. I didn't read this in any of the READ ME's. So, since 98% of my
Custom Fields have more than one word, like Migrated Date, I will need to
change it to Migrated-Date and change all queries to look for a hypenated
version of what they used to look for. OH Well, at least it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a
copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Kenneth,
To be honest, we just installed this a few day (maybe a week) ago. So I
assumed we HAD the latest version. I'll take a look in the wiki and see
what's up.
Kenn
LBNL
On 3/3/2010 12:37 PM, Kenneth Marshall wrote:
Oh, and the dot (.) should not be there. You also need the
latest release to fix the regex space bug.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:29:07PM -0600, Kenneth Marshall wrote:
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{CFName}: custom field value
or
CF.{CFName}: custom field value
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently, for
any Custom Field to work, it needs to have a one-word name or a hyphenated
name. I didn't read this in any of the READ ME's. So, since 98% of my
Custom Fields have more than one word, like Migrated Date, I will need to
change it to Migrated-Date and change all queries to look for a hypenated
version of what they used to look for. OH Well, at least it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a
copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Use version 0.08 from last August. You do not include , just
the text of the name or value.
Ken
On Wed, Mar 03, 2010 at 12:35:36PM -0800, Ken Crocker wrote:
Kenneth,
Are you saying I need a and a on each side of the CF name? In addition
to the brackets?
Kenn
LBNL
On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{CFName}: custom field value
or
CF.{CFName}: custom field value
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently,
for any Custom Field to work, it needs to have a one-word name or a
hyphenated name. I didn't read this in any of the READ ME's. So, since
98% of my Custom Fields have more than one word, like Migrated Date, I
will need to change it to Migrated-Date and change all queries to look
for a hypenated version of what they used to look for. OH Well, at least
it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Kenneth,
That was it. My guy installed .08 and now all works well. I do get an
error for the command Content, but as long as I put any comments at
the end, it works fine.
Thanks again for your help.
Kenn
LBNL
On 3/3/2010 12:53 PM, Kenneth Marshall wrote:
Use version 0.08 from last August. You do not include , just
the text of the name or value.
Ken
On Wed, Mar 03, 2010 at 12:35:36PM -0800, Ken Crocker wrote:
Kenneth,
Are you saying I need a and a on each side of the CF name? In addition
to the brackets?
Kenn
LBNL
On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{CFName}: custom field value
or
CF.{CFName}: custom field value
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently,
for any Custom Field to work, it needs to have a one-word name or a
hyphenated name. I didn't read this in any of the READ ME's. So, since
98% of my Custom Fields have more than one word, like Migrated Date, I
will need to change it to Migrated-Date and change all queries to look
for a hypenated version of what they used to look for. OH Well, at least
it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Kevin, Did you get my earlier response with the data I used in the Email? Kenn LBNL On 2/23/2010 1:43 PM, Kevin Falcone wrote: On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? What did you try, how did it fail, etc etc. You can certainly set Custom Fields with CommandByMail You can also use the ExtractCustomFieldValues extension, depending on what you're doing -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CommandByMail Extension
To list, I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? What did you try, how did it fail, etc etc. You can certainly set Custom Fields with CommandByMail You can also use the ExtractCustomFieldValues extension, depending on what you're doing -kevin pgp09sbd3dK4T.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Kevin,
Thanks for responding. The following are the several tries to get a
CustomFIeld set:
This was in the body the first time:
Status: open
Owner: CACasaretto
Priority: 3
CustomField.{Description}: This is the first test for CommandByMail
CustomField.{Need-By-Date}: 04/02/2010
CustomField.{QA Approver}: KFCrocker
CustomField.{Migrator}: WRHubert
CustomField.{Work-State}: Investigating Request
CustomField.{Resolution Type}: Vendor Software Upgrade
Due: 04/05/2010
The CustomFields remained blank and Due Date as well. I figured out
the Due date problem.
---
This was in the body the second time:
---
This is the second test for CommandByMail.
Priority: 3
Due: 04-05-2010
CustomField.QA Approver: KFCrocker
CustomField.Migrator: WRHubert
CustomField.Work-State: Investigating Request
CustomField.Resolution Type: Vendor Software Upgrade
** Same with the CF's. Due Date was fine.
---
This was in the body the last time:
---
Priority: 3
Due: 2010-04-05
AddCustomField.QA Approver: KFCrocker
AddCustomField.Migrator: WRHubert
AddCustomField.Resolution Type: Vendor Software Upgrade
This is the seventh test for CommandByMail
On this one, again, all is well except CF's.
It seems if I enter a comment first, it doesn't work and I'm not sure
about ticket fields after CF's because I can't get CF's to work.
I really just want to do is this:
1) Set some Ticket Fields, that's working
2) Set the content, hopefully appart from the command lines??
3) Set a few CF's with an initial value equal to one of the existing
possible values already available. These CF's are Select One Value.
Any help here would definitely be appreciated. Thanks a bunch.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
José de Paula Eufrásio Júnior wrote:
[snip]
But I have other fields, like CF.{Classificação do Chamado} that are
not working with the CommandByMail extension. No log messages,
nothing, it just don't execute the command. I have two theories:
1) The extension has some problem with the field name using
spaces/special/non-ascii characters
[snip]
My intuition would suggest #1. The field parser is pretty naive. I
had trouble with it trying to parse Disclaimer: text in empty email
messages and wrote an email filter to pre-process the messages.
--
Robert G. Werner (Network Systems Administrator)
[EMAIL PROTECTED]
559.244.3734
Atlanta makes it against the law to tie a giraffe to a telephone pole
or street lamp.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
I agree that it's most probably an issue with encodings, but I don't
when we'll have time to fix it, so patches are welcome.
On 5/16/07, Robert G. Werner [EMAIL PROTECTED] wrote:
José de Paula Eufrásio Júnior wrote:
[snip]
But I have other fields, like CF.{Classificação do Chamado} that are
not working with the CommandByMail extension. No log messages,
nothing, it just don't execute the command. I have two theories:
1) The extension has some problem with the field name using
spaces/special/non-ascii characters
[snip]
My intuition would suggest #1. The field parser is pretty naive. I
had trouble with it trying to parse Disclaimer: text in empty email
messages and wrote an email filter to pre-process the messages.
--
Robert G. Werner (Network Systems Administrator)
[EMAIL PROTECTED]
559.244.3734
Atlanta makes it against the law to tie a giraffe to a telephone pole
or street lamp.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] CommandByMail Extension
Hi everyone, I am having trouble installing the CommandByMail extension. I have looked through the archives but only managed to find how easy it was to installbut they forgot to mention the easy steps they took. Is there a step by step somewhere I could follow? When I type in the first command: perl Makefile.PL I receive the following: Can't open perl script Makefile.PL: No such file or directory Now, I will be the first to say this is likely due to ignorance on my behalfBUT...I really don't know what to do now? Do I download the pm file? Where do I put it? :`( I realize these may be very rudimentary questions...help please :) Helmuth Ramirez Compupay IT Department 3450 Lakeside Dr. Suite 400 Miramar, FL 33027 954-874-4800 x7754 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Helmuth Ramirez wrote: Hi everyone, I am having trouble installing the CommandByMail extension. I have looked through the archives but only managed to find how easy it was to install….but they forgot to mention the easy steps they took. Is there a step by step somewhere I could follow? When I type in the first command: perl Makefile.PL I receive the following: Can't open perl script Makefile.PL: No such file or directory Now, I will be the first to say this is likely due to ignorance on my behalf….BUT…I really don’t know what to do now? Do I download the pm file? Where do I put it? :`( I realize these may be very rudimentary questions…help please :) there should be a readme file with directions do an ls perhaps Makefile.PL is really Makefile.pl -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] CommandByMail Extension
If that's the case then I'm probably downloading the wrong thing. The only thing I can find to download isoh wait.AH I JUST found the tarball! (the ever intuitive 'Download' button next to the RT-Extension-CommandByMail-0.05). I was downloading the files under the Modules section. No wonder the Makefile never worked. Thanks Chaim! -Original Message- From: chaim rieger [mailto:[EMAIL PROTECTED] Sent: Friday, March 30, 2007 5:28 PM To: Helmuth Ramirez Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] CommandByMail Extension Helmuth Ramirez wrote: Hi everyone, I am having trouble installing the CommandByMail extension. I have looked through the archives but only managed to find how easy it was to installbut they forgot to mention the easy steps they took. Is there a step by step somewhere I could follow? When I type in the first command: perl Makefile.PL I receive the following: Can't open perl script Makefile.PL: No such file or directory Now, I will be the first to say this is likely due to ignorance on my behalfBUT...I really don't know what to do now? Do I download the pm file? Where do I put it? :`( I realize these may be very rudimentary questions...help please :) there should be a readme file with directions do an ls perhaps Makefile.PL is really Makefile.pl -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
