Hi folks -- does anyone have any idea what is wrong here?
'make testdeps' was perfectly happy at install time and
everything else appears to work just fine.
RT 3.8.7
Preferences - About Me
Error during compilation of /apps/rt/share/html/Elements/SelectTimezone:
Can't locate object method now
RT-Authen-ExternalAuth-0.08
Please see 'Cannot determine...' and Warning below. What
are these? What is broken?
...
Using RT configuration from /apps/rt/lib/RT.pm:
./etc = /apps/rt/local/plugins/RT-Authen-ExternalAuth/etc
./html = /apps/rt/local/plugins/RT-Authen-ExternalAuth/html
./lib =
Has anyone done this? I have the mod_ssl portion of this
up and working (requiring valid client certificate for
SSL negotioation), but don't really know where to look
for hooking that into RT authentication.
___
I'm looking to fill in custom fields with data retrieved
from an LDAP server.
That is, someone with permission to modify an existing
ticket will enter some data into a custom field, then
save the modification. At save time, the code will
use that custom field to populate another custom field
RT 3.8.7
I'm looking to establish a read-only custom field, writable
only by $RT::SystemUser (in a scrip).
In trying to do so, I have made the rights to this custom field
'SeeCustomField' by some people, but nobody has ModifyCustomField
permissions.
That is:
there are no defined user
I need to write a custom Condition for a scrip that
equates to 'If Custom Field X's value changed'
Is there an API call for doing that, or do I need to
code the logic to retrieve the old + new values and
compare them? I can't seem to find a single call for it,
but I wanted to check.
RT 3.8.7
Custom Condition:
if ($self-$ticket-OwnerObj-Owner eq 'userid') {
return 1;
}
This says:
if value for 'Owner' field matches the *literal string*
'userid' return 1
I doubt that's what you want.
___
Hmm, I never saw Kevin Falcone's original response until
I browsed the rt-users archive just now.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063739.html
Which version of DateTime do you have installed?
perl -MDateTime\ 9
-kevin
Answer: the latest from CPAN
# perl
On 3/23/2010 11:07 AM, Kevin Falcone wrote:
On Mon, Mar 22, 2010 at 01:13:03PM -0400, Jeff Blaine wrote:
Hmm, I never saw Kevin Falcone's original response until
I browsed the rt-users archive just now.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063739.html
Which version
This has me really scratching my head. If it makes any
difference, this host (rtdev1) serves two separate RT
instances, each on different ports. The other is working
fine
rtdev1 RT: [Mason] Cannot resolve file to component:
/apps/rt_rtsrv1_dev/share/html/index.html (is file outside component
This is 3.8.7 + mod_perl
On 3/23/2010 2:57 PM, Jeff Blaine wrote:
This has me really scratching my head. If it makes any
difference, this host (rtdev1) serves two separate RT
instances, each on different ports. The other is working
fine
rtdev1 RT: [Mason] Cannot resolve file to component
, /apps/rt_rtsrv1_dev/var/session_data);
:(
On 3/23/2010 3:30 PM, Jeff Blaine wrote:
This is 3.8.7 + mod_perl
On 3/23/2010 2:57 PM, Jeff Blaine wrote:
This has me really scratching my head. If it makes any
difference, this host (rtdev1) serves two separate RT
instances, each on different ports
/rt_rtsrv1_dev/*
On 3/23/2010 3:34 PM, Jeff Blaine wrote:
And...
the following in RT_SiteConfig.pm does not help (a
solution that worked for someone in 2009):
Set($MasonComponentRoot, /apps/rt_rtsrv1_dev/share/html);
Set($MasonLocalComponentRoot, /apps/rt_rtsrv1_dev/local);
Set($MasonDataDir, /apps
The solution that worked for me last night
was to run completely separate instances of
httpd for each RT instance, instead of using
vhost definitions under 1 httpd instance.
On 3/23/2010 6:26 PM, Jeff Blaine wrote:
Adding some 'warn' statements to Mason/Resolver/File.pm
Just sharing. This is how I disabled editing of certain custom
fields via the web UI.
Part 1: Make the word READONLY appear in your custom field's
description.
Part 2: Edit share/html/Tickets/Elements/EditCustomFields
(or whatever proper 'local' file :)) to look like this
On 3/29/2010 7:04 PM, Jesse Vincent wrote:
On Mon, Mar 29, 2010 at 06:50:27PM -0400, Jeff Blaine wrote:
Just sharing. This is how I disabled editing of certain custom
fields via the web UI.
Part 1: Make the word READONLY appear in your custom field's
description.
Part 2: Edit share
) As a 'result' page, debug lines are logged indicating EVERY
field is modifiable
c) All debug lines in a + b indicate the correct current user
On Mon 29.Mar'10 at 20:14:17 -0400, Jeff Blaine wrote:
Although... I just noticed something kooky when playing with
this. I don't know if the list
I have never once installed RT with 'make fixdeps'
actually working 100% to completion with all
Perl modules built and installed.
You're going to have to watch the 'make fixdeps'
output and solve any problems by hand, then re-run
(wash, rinse, repeat).
On 3/31/2010 5:20 AM, Jnaneshwar Bantanur
We have a need to hide (ideally) certain standard RT fields
from privileged users.
I don't see that this is possible with the standard rights
controls.
Is that accurate?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
For some reason we cannot get the 'Content' portion of an
RTFM article to be displayed as editable content.
RT 3.8.7 and RTFM 2.4.2
The users in question (myself included) have all RTFM privs.
Any ideas?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at
Nevermind. I figured it out. Based on the number of results
I found regarding this problem when searching, perhaps it
needs to be noted more strongly what one must do to get an
actual working RT instance?
On 4/1/2010 3:16 PM, Jeff Blaine wrote:
For some reason we cannot get the 'Content
On 4/12/2010 1:47 PM, Kevin Falcone wrote:
On Mon, Apr 12, 2010 at 12:51:37PM -0400, Jeff Blaine wrote:
Is it possible to use FCKeditor for editing RTFM stuff?
No.
Any brief further info you could provide on the topic would be
great. Like, Would require massive code changes. or Not
doable
I've searched and found no previous thread on the topic.
Before I start digging around in RT 3.8.7 files...
Priority does not show up in our RT when using 'Create
New Ticket In... and we'd like it to. Is something
broken, or is it correct and we'll need to make local
mods?
Discover RT's
A. Thanks.
On 4/19/2010 1:21 PM, Jeff Voskamp wrote:
On 04/19/2010 01:12 PM, Jeff Blaine wrote:
I've searched and found no previous thread on the topic.
Before I start digging around in RT 3.8.7 files...
Priority does not show up in our RT when using 'Create
New Ticket In... and we'd
RT 3.8.7
A search for 'Content matches foo.com' is returning some tickets
and missing others that clearly have foo.com in the Content.
[r...@rtsrv1 bin]# ./rt show 39 | grep foo.com | wc -l
1
[r...@rtsrv1 bin]#
[r...@rtsrv1 bin]# ./rt show 23 | grep foo.com | wc -l
67
[r...@rtsrv1 bin]#
23
Does anyone have any suggestions for how to go about
figuring out what is wrong here?
On 4/22/2010 2:09 PM, Jeff Blaine wrote:
RT 3.8.7
A search for 'Content matches foo.com' is returning some tickets
and missing others that clearly have foo.com in the Content.
[r...@rtsrv1 bin]# ./rt show
for 'foo.com'
By DB query logging do you mean Set($StatementLog, DEBUG);
or something?
Thanks for the reply, Ken
Jeff
Cheers,
Ken
On Mon, Apr 26, 2010 at 11:21:45AM -0400, Jeff Blaine wrote:
Does anyone have any suggestions for how to go about
figuring out what is wrong here?
On 4/22/2010 2:09 PM
... not including in this email
[r...@rtsrv1 etc]#
[r...@rtsrv1 etc]# /apps/rt/bin/rt show 23 | grep foo.com
foo.com blah blah... not including in this email
foo.com matching lines 66 more times... not including in this email
[r...@rtsrv1 etc]#
Regards;
Roy
Jeff Blaine wrote:
On 4/26/2010 11:50 AM
as it comes with RHELv5 + updates from yum
Clearing the Mason cache didn't help :|
Cheers,
Ken
On Mon, Apr 26, 2010 at 12:47:22PM -0400, Jeff Blaine wrote:
On 4/26/2010 12:29 PM, Raed El-Hames wrote:
Jeff;
Does your CLI user have permissions on the queue that ticket 39 is in??
login to the web
correctly
as valid matches. I believe that the PostgreSQL release
notes mentioned that need. Maybe that is your problem. We
are using RT-3.8.5 and PostgreSQL 8.4.2 here with the full-text
support without an issue.
Regards,
Ken
On Mon, Apr 26, 2010 at 03:00:39PM -0400, Jeff Blaine wrote:
On 4/26/2010
.
Speaking as one whose database was brought to its knees by
some creative data mining. :)
Good luck and let us know what you find to be the cause.
Regards,
Ken
On Mon, Apr 26, 2010 at 04:54:45PM -0400, Jeff Blaine wrote:
On 4/26/2010 4:52 PM, Kenneth Marshall wrote:
Jeff,
Are you using the Full
Carlos, I was going to respond the same way, but that
is more than cc a group when a ticket is filed
^
On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote:
Add the group as a CC watcher of the queue (or ticket) that you are
interested in.
For queues:
On 4/29/2010 5:16 AM, Raed El-Hames wrote:
I really do not understand why you would need nagios for this?
I highly doubt they installed Nagios *just* for this.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
RT 3.8.7
I must be misunderstanding something, because as I see it, it
appears that defining a validation regexp for a Custom Field
causes that Custom Field to be non-optional.
Name:Occurred Date
Applies to: Tickets
Type:Enter multiple values
Validate:
Probably an easy answer to this one.
I have a custom condition for a scrip which deals with a
custom field. The condition and the rest of the code all works
great, except when the submitted ticket is *brand new*
(New ticket in -- queuename).
I would like to add to my custom condition logic to
Thanks Eleanor
Duh!
On 5/10/2010 2:23 PM, Eleanor J. Evans [Panix Staff] wrote:
On Mon, May 10, 2010 at 02:15:36PM -0400, Jeff Blaine wrote:
Name:Occurred Date
Applies to: Tickets
Type:Enter multiple values
Validate:(?#-MM-DD)^\d\d\d\d-\d\d-\d\d$
Creating a new
[ Answering self ]
# custom condition
if ($self-TransactionObj-Type eq Create) {
return 1;
}
# other custom condition code here...
On 5/10/2010 2:43 PM, Jeff Blaine wrote:
Probably an easy answer to this one.
I have a custom condition for a scrip which deals
Another example of this failing:
rt list -t ticket Content like members.linode AND Owner = jsmith
14 results
rt list -t ticket Content like linode AND Owner = jsmith
77 results, all of which have members.linode in the content.
On 4/26/2010 5:32 PM, Jeff Blaine wrote:
On 4/26/2010 5:04 PM
to
see why it is giving unexpected results. Again as others have
mentioned, collation/encoding could cause these types of differences.
Cheers,
Ken
On Mon, May 17, 2010 at 02:48:49PM -0400, Jeff Blaine wrote:
Another example of this failing:
rt list -t ticket Content like members.linode AND Owner
of an attachment
that matches one query but not the other?
Thanks for the reply.
I'll gladly provide any info I can, but you're talking over
my head re: collation. Can you provide some more info? I'm
not a DB person.
Ken
On Mon, May 17, 2010 at 03:20:00PM -0400, Jeff Blaine wrote:
Here
of an attachment
that matches one query but not the other?
Thanks for the reply.
I'll gladly provide any info I can, but you're talking over
my head re: collation. Can you provide some more info? I'm
not a DB person.
Ken
On Mon, May 17, 2010 at 03:20:00PM -0400, Jeff Blaine wrote:
Here
lower(upper(abc)) == abc since it would produce
ab == abc and fail. I think that you may be seeing something
like that with your dot character.
Regards,
Ken
On Mon, May 17, 2010 at 03:30:27PM -0400, Jeff Blaine wrote:
On 5/17/2010 3:26 PM, Kenneth Marshall wrote:
Hi Jeff,
Those are just what I
Jul 6 20:11:11 rtx sendmail[23530]: o671BA52023529:
to=|/home/rtx/bin/rt-mailgate --queue QR-Help --action correspond
--url http://rtx.mydomain.com/ --debug ,
ctladdr=rt-h...@rtx.mydomain.com (8/0), delay=00:00:01,
xdelay=00:00:01, mailer=prog, pri=35277, dsn=4.0.0, stat=Deferred:
prog mailer
I searched around and couldn't find the answer. How does one
override the default 10 object threshold with rt-shredder?
Using RT 3.8.7
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
days
ago';limit,100 --sqldump /{somepath}/shredder-restore-tickets.sql
Might contain your answer - found that
http://wiki.bestpractical.com/view/Shredder
Peter
On 21 Jul 2010, at 18:20, Jeff Blaine wrote:
I searched around and couldn't find the answer. How does one
override the default 10
Is there any way to prioritize Scrips? Or perhaps someone
can suggest something else based on the following?
I'm doing something in Scrip 1 that may alter custom field X
(employee numbers).
Scrip 2 which is in place and working fine right now has the
job of looking up some employee details for
On 9/1/2010 4:40 PM, Jeff Blaine wrote:
Is there any way to prioritize Scrips? Or perhaps someone
can suggest something else based on the following?
So, no? :)
I'm doing something in Scrip 1 that may alter custom field X
(employee numbers).
Scrip 2 which is in place and working fine
On 9/8/2010 9:24 AM, Steven Platt wrote:
Hi,
I'm trying to achieve this using a chopped version of
http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject and some
wisdom clipped from elsewhere in the wiki (some of the scrips pages, I
forget exactly which), and here is what I have:
Please bear with my ignorance on this topic. I realize
this isn't a PostgreSQL tuning forum, but since it's RT-related
I thought I'd ask here.
RT 3.8.7 (and RTFM) with PostgreSQL 8.1.18 via RHELv5 running
as a VM.
We're experiencing significant delays today with various
PostgreSQL statements
queries to see if there is a problem area. Also,
you should check to wiki to see if you have all of the recommended
PostgreSQL indexes.
Some things to check.
Ken
On Wed, Sep 22, 2010 at 12:12:59PM -0400, Jeff Blaine wrote:
Please bear with my ignorance on this topic. I realize
this isn't a PostgreSQL
-wide re-analyze to update the stats. Then try your query again.
Regards,
Ken
On Wed, Sep 22, 2010 at 12:57:58PM -0400, Jeff Blaine wrote:
We have this in place:
CREATE INDEX ObjectCustomFieldValues3 ON ObjectCustomFieldValues
(ObjectId,ObjectType);
And I don't see any other suggested
% of the tickets 4
weeks ago (bogus tickets from the user's misconfigured code).
At any rate, VACUUM FULL ANALYZE solved the problem, which
should be addressed going forward by auto-vacuum.
Thanks again
Cheers,
Ken
On Wed, Sep 22, 2010 at 04:08:08PM -0400, Jeff Blaine wrote:
Ken,
Thanks
3.8.7 here, no problem setting it to 10 and getting 10
On 9/29/2010 12:20 PM, Kenneth Crocker wrote:
To list,
I'm noticing that when I change my Preferences setting for search
limits on rows returned, it's basically ignored. I usually have it set
at 50 (and to be honest, I haven't really spent
wonder if there is some setting that goes with this preference that I
am missing.
Kenn
LBNL
On Wed, Sep 29, 2010 at 9:26 AM, Jeff Blaine jbla...@kickflop.net
mailto:jbla...@kickflop.net wrote:
3.8.7 here, no problem setting it to 10 and getting 10
On 9/29/2010 12:20 PM, Kenneth Crocker
We want to show (in view *and* edit modes) some custom fields only
if SomeCustomField is set to Yes
Any tips where to start digging?
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
If I want to change the code in
share/html/Ticket/Elements/EditCustomFields by copying it to
a 'local' area, where would that be?
I have tried local/html/Ticket/Elements/EditCustomFields
(with Mason cache clear + restart) and the master copy
still seems to be chosen.
The Spreadsheet link exports TSV which completely botches
the data values associated with our custom fields. The
Custom Field data appears in all the wrong columns.
Is this a known bug?
On 11/3/2010 1:59 PM, Jesse Vincent wrote:
On Wed 3.Nov'10 at 10:45:54 -0400, Jeff Blaine wrote:
The Spreadsheet link exports TSV which completely botches
the data values associated with our custom fields. The
Custom Field data appears in all the wrong columns.
That's not something I've
What are the minimum specifications / guidelines for hardware
on which to run RT?
I was unable to find anything specific in the wiki.
Without a sample of what is wrong, or a better description of the bug,
I have to assume that the original reporter either wants to come up to
3.8.8 or apply 1f4fa271b9e9c78104257f729f3046f9c30694e0 which fixes a
bug where the column headers and column bodies might not be in sync.
-kevin
Thanks
Of Jeff Blaine
Sent: Friday, 5 November 2010 1:16 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Hardware requirements / guidelines?
What are the minimum specifications / guidelines for hardware on which to
run RT?
I was unable to find anything specific in the wiki.
It depends heavily
We can't open attachments with RT 3.8.7
Can't locate object method mime_name via package
Encode::utf8 at /apps/rt/share/html/Ticket/Attachment/dhandler
line 78.
Google for site:lists.bestpractical.com/pipermail/ mime_name
fails to return anything useful.
Any ideas?
Nevermind, fixed it. Stupid auto-updates to Perl.
perl -MCPAN -e install Encode got a functioning version
to overwrite the update RH gave us.
On 11/12/2010 1:43 PM, Jeff Blaine wrote:
We can't open attachments with RT 3.8.7
Can't locate object method mime_name via package
Encode::utf8
We have the need to be able to search MS Word documents
as part of RT search.
Any ideas where to start on that?
Thanks!
We need to reject 'resolve' actions unless a certain
custom field is set to a value.
Is there a known solution for this, or should I start
hacking?
Jeff,
Actually, yes, please do provide details if you would.
One would also need to make mods to Modify.html as well, no?
As far as I can tell Update.html called for the Resolve *link*
but there are other ways to resolve a ticket.
Jeff Blaine
On 1/5/2011 4:33 PM, Jeff Stark wrote:
Because
is something like Initial
Regards, Ruslan. From phone.
06.01.2011 21:11 пользователь Jeff Blaine jbla...@kickflop.net
mailto:jbla...@kickflop.net написал:
As part of my current solution (ongoing) to the Don't allow
resolve if a certain CF is not set topic, I am resetting
the ticket status back
, schrieb Jeff Blaine:
As part of my current solution (ongoing) to the Don't allow
resolve if a certain CF is not set topic, I am resetting
the ticket status back to open when I see that someone
tried to resolve while the specific CF was not set.
Unfortunately, even though my code set the status back
Pulling my hair out here. Why is this callback not being
tickled? I see nothing in my logs.
RT 3.8.7
Mason cache cleared and server restarted a million times.
The call to the callback in Ticket/Display.html is:
$m-callback(
CallbackName = 'BeforeDisplay',
TicketObj =
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: Thursday, January 06, 2011 10:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?
Pulling my hair out here. Why is this callback not being
tickled? I see
On 1/7/2011 9:46 AM, Raed El-Hames wrote:
Hi Jeff:
Stupid question by where did you put your callback call??
I added
% $m-callback(CallbackName = 'BeforeDisplay',TicketObj = \$TicketObj,Tickets =
\$Tickets,Actions = \...@actions,ARGSRef = \%ARGS);
Just above :
% $m-callback(CallbackName
On 1/7/2011 9:56 AM, Kevin Falcone wrote:
On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote:
[r...@rtdev1 Display.html]# ls -l BeforeDisplay
-rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay
Can your web user read this file?
Every directory from (and including) /rt/local
for BeforeDisplay that is broken ... those do
not work *either* (after a server restart of course).
On 1/7/2011 10:03 AM, Jeff Blaine wrote:
On 1/7/2011 9:56 AM, Kevin Falcone wrote:
On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote:
# ls -l BeforeDisplay
-rw-r--r-- 1 rt root 689 Jan 6 22:06
to clear the cache to see the
changes
Scott
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: Monday, January 10, 2011 4:59 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
On 1/11/2011 10:49 AM, Kevin Falcone wrote:
On Mon, Jan 10, 2011 at 04:58:53PM -0500, Jeff Blaine wrote:
Still no luck. Can anyone suggest how I might debug why
this isn't working? I'm begging at this point :) Here's
the most complete picture I can paint for you right now:
You can
When there's no CallbackName argument to a callback call,
what do I name my callback file?
That is:
$m-callback ... CallbackName = BeforeDisplay ...
The callback file is BeforeDisplay
What about:
$m-callback( TicketObj = $TicketObj, CustomFields =
$CustomFields, ARGSRef = \%ARGS );
[mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: Wednesday, 12 January 2011 4:39 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Disallow 'resolve' unless a CF is set?
SUMMARY:
Here's how I did it, based on code from others. Two callbacks
Hi folks, I've hit another snag. Any help would be appreciated.
RT 3.8.7.
PROBLEM
===
After submission of Modify.html (editing Basics) where I changed
2 things
FROM
Status: stalled
Classification: Non-Compliance
TO
Status: resolved
value via the stock RT 'Default' callback call, which
is before that block above.
On 1/20/2011 7:13 PM, Jeff Blaine wrote:
Hi folks, I've hit another snag. Any help would be appreciated.
RT 3.8.7.
PROBLEM
===
After submission of Modify.html (editing Basics) where I changed
2 things
FROM
On 1/21/2011 2:04 PM, Mark Fuller wrote:
we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify
is in fact resolved.
So if that matters to you, don't use this after all :/
http://requesttracker.wikia.com/wiki/RequireCFResolve
Or, you *can use it* with an 'On Resolve' Scrip that sets
the ticket status back to open, if it was resolved, and
if your CF is not set.
On 1/20/2011 7:13 PM, Jeff Blaine
RT 3.8.7
I haven't found this documented anywhere yet and I don't
see any assignable rights.
Who can do it?
I've added this info to the Shredder wiki page
On 2/8/2011 4:33 PM, Kevin Falcone wrote:
On Tue, Feb 08, 2011 at 11:55:54AM -0500, Jeff Blaine wrote:
RT 3.8.7
I haven't found this documented anywhere yet and I don't
see any assignable rights.
Who can do it?
SuperUsers
If you ever get this working, please let me know. I've
tried and failed.
On 2/21/2011 2:35 PM, Kevin Falcone wrote:
On Mon, Feb 21, 2011 at 09:24:38AM +0100, Adrian Stel wrote:
I would like to change standard access to RT from username/pw to
certificates authorization. Is there any simple way
On 2/21/2011 3:15 PM, Kevin Falcone wrote:
On Mon, Feb 21, 2011 at 03:06:44PM -0500, Jeff Blaine wrote:
On 2/21/2011 2:35 PM, Kevin Falcone wrote:
On Mon, Feb 21, 2011 at 09:24:38AM +0100, Adrian Stel wrote:
I would like to change standard access to RT from username/pw to
certificates
On 4/5/2011 10:28 AM, Holger Haase wrote:
Hi all,
Scenario:
RT 3.8.1
We set up TicketCustomFields as mandatory, this works fine if you open a
ticket and work on it. But if you look into the queue you are able to
close a ticket.
Shouldn’t there also come a warning that a mandatory field is
Heads-up
Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke
after the security patching our 3.8.7 instance with the
3.8.6 patch as directed by the README.
We were getting 403 (Permission denied) when clicking
Create new child ticket in OtherQueue
It *appears* the fix is setting the
Using security-patched RT 3.8.7
Any help would be appreciated. Looks like a bug to me.
Go to Tools - Report - Created in date range
Queue: -
Tickets created after: 2011-04-20
Tickets created before: 2011-04-28
Submit
Screen shows:
[ Results here ]
---
Queue: -
I'm pretty confused.
We have an Apache-served RT 3.8.7 instance with Postgres
backend. It's using mod_perl. All 10 current httpd
processes are over *300MB* each already after a host
reboot 30 hours ago.
We have a NON-RT system, with the same OS and package
versions, serving 10 times more
RT 3.8.7
Has anyone noticed a strange shift to the right of
the web UI at any point in time?
We noticed this last week for the first time after
using that instance for months. All of a sudden
even the front-page login box is off-centered.
Searching the filesystem for modified files shows
On 5/24/2011 11:40 AM, Gene LeDuc wrote:
Recent browser or OS upgrade? That could affect the processing of css.
I wish it was that simple :)
This is across many browsers and OSes with no changes
there.
Gene
On 5/24/2011 8:32 AM, Jeff Blaine wrote:
RT 3.8.7
Has anyone noticed a strange
If anyone has any clever advice as to how to about this,
I'd love to hear it.
RT 3.8.7 + security patches, PostgreSQL 8.1.23, RHEL5
We need to replicate our production RT instance's data
to a development instance (yes, backward), but we don't
want to carry the ~6GB of *ticket and attachment*
installation) please do NOT arrange for any form of
advertising until the number is live and tested.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: 23 June 2011 16:33
To: rt-users
Seems to dump XML out of some stuff, but not ticket
data, etc.
I don't want to make assumptions about it, and it's
not documented anywhere I can find (including in
the source for it).
What is this for? It would appear its scope is not
really defined by the script name.
2011 Training:
Hi,
I've hit the following snag, with more info futher down.
If anyone has any ideas, I'd love to hear them!
'Everyone' has 'CreateTicket' rights.
First the error:
=
[root@rtdev1 log]# /apps/rt/bin/rt-mailgate --debug --queue
On 7/12/2011 6:06 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 02:47:26PM -0400, Jeff Blaine wrote:
Hi,
I've hit the following snag, with more info futher down.
If anyone has any ideas, I'd love to hear them!
'Everyone' has 'CreateTicket' rights.
First the error
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
instead of trying to figure out a completely different
plan of attack and starting over :(
I appreciate
On 7/12/2011 9:44 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 08:43:17PM -0400, Jeff Blaine wrote:
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
On 7/12/2011 10:19 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 10:08:14PM -0400, Jeff Blaine wrote:
On 7/12/2011 9:44 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 08:43:17PM -0400, Jeff Blaine wrote:
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine
On 7/12/2011 10:36 PM, Jeff Blaine wrote:
Hmm, you're right. I just imported principal and
cachedgroupmembers again -- this time fully. Not
sure what went wrong, but I'll go back and redo
group and groupmember as well, then run rt-validate
again.
Thanks!
Okay, now we're getting somewhere
1 - 100 of 251 matches
Mail list logo
