Re: Uber app and adding multiple stops

[Joe Orozco]

Unless you’re tied to Uber, or unless Uber is cheaper at that given
moment, Lyft is better about setting up what is a round trip service.
You set your pickup location as home, add your destination as home,
but include Stop 1 as the place you’re picking up the item. I don’t
know why Uber, at least for me, feels more cumbersome about this sort
of thing.

Joe


On 2/15/23, tai.toma...@gmail.com  wrote:
> I believe I circumvented this issue by adding my home as my second stop when
> the ride was already in progress.
>
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Shai
> Sent: Wednesday, February 15, 2023 10:57 PM
> To: viphone@googlegroups.com
> Subject: Uber app and adding multiple stops
>
> Hello,
> I need to go and run an errand.
> This errand involves me making a quick pickup of an item and then returning
> home.
> I put my home as the pick up address and the place for the errand as
> destination. I then tried to add my home as a stop where the trip would be
> completed so as to ride back with the same driver; however, after adding my
> home as stop 2 and tapping on the done button, I cannot close out of the add
> multiple stops field  and so cannot request this trip.
> Has anyone else done this and if so, how have you gotten around this issue?
> Thank you in advance.
>
> --
> Shai Wolman
> Wolman Assistive
> (619)894-6587
> An accessibility services company providing training to children and
> adults!
> To get in touch or for more information, please visit my website at
> wolmanassistive.com
>
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-- 
Joe Orozco: Your Message, My Mission
https://joeorozco.com/services/

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RE: Uber app and adding multiple stops

[tai.tomasi8]

I believe I circumvented this issue by adding my home as my second stop when 
the ride was already in progress. 

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Shai
Sent: Wednesday, February 15, 2023 10:57 PM
To: viphone@googlegroups.com
Subject: Uber app and adding multiple stops

Hello,
I need to go and run an errand.
This errand involves me making a quick pickup of an item and then returning 
home.
I put my home as the pick up address and the place for the errand as 
destination. I then tried to add my home as a stop where the trip would be 
completed so as to ride back with the same driver; however, after adding my 
home as stop 2 and tapping on the done button, I cannot close out of the add 
multiple stops field  and so cannot request this trip.
Has anyone else done this and if so, how have you gotten around this issue?
Thank you in advance.

--
Shai Wolman
Wolman Assistive
(619)894-6587
An accessibility services company providing training to children and adults!
To get in touch or for more information, please visit my website at 
wolmanassistive.com

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Re: Uber app help please.

[Esther Levegnale]

Hi, Jenny,

I've been taking Uber and Lyft for years, and the usual way of notifying me 
that my ride was scheduled is through my email app.  I love taking both of 
these ride-sharing services and find that they increase my independence because 
I don't have to ask a family member or a friend to take me anywhere.

Hope this helps and good luck using the app!

Esther

Sent From Esther's Amazing and Awesome iPhone 7+!

> On Jun 19, 2021, at 10:57 AM, Jenny Bomareto 
>  wrote:
> 
> Helloe
> Hello,Last 
> night I tryed to schedule a ride in advance.  How do I find out if it 
> scheduled for today? Also will the driver call me when it gets to my house?  
> How abought when it's time for me to come back home?  chny tips and tricks 
> you can give me to refresh my memory on how to use this app will be 
> gratefully appreciated.  TIA.
> 
> Last 
> 
> 
> 
> Thanks for your prompt attention!
> 
> Sent from my iPhone
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Re: UBER-app it is broken?

[Arnold Schmidt]

It works here okay so far, but it seems to take longer to load. 

Arnold Schmidt 


Sent from  Arnold's  iPhone Six

On Sep 1, 2020, at 10:03 AM, Candy Lowe  wrote:

Mario, It does not appear to be broken to me.  naturally, I didn't have to 
order one at this moment  but, I went through all of the steps except 
confirming a  ride, and it worked fine.  

Sent from my iPhone  

> On Sep 1, 2020, at 8:04 AM, Mário Navarro  wrote:
> 
> 
> hello, can someone confirm if the uber app is broken with voice over?
> I did the most recent uber update and now it  is broken...
> 
> when opening the app, VO is unable to focus on the content. just get the 
> sound of crash, bac, bac, bac ...
> can someone confirm this to me?
> 
> thanks.
> cheers.
> 
> 
> 
> -- 
> A acção pode nem sempre ser felicidade, mas não há felicidade sem acção...
> 
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Re: UBER-app it is broken?

[Candy Lowe]

Mario, It does not appear to be broken to me.  naturally, I didn't have to 
order one at this moment  but, I went through all of the steps except 
confirming a  ride, and it worked fine.  

Sent from my iPhone  

> On Sep 1, 2020, at 8:04 AM, Mário Navarro  wrote:
> 
> 
> hello, can someone confirm if the uber app is broken with voice over?
> I did the most recent uber update and now it  is broken...
> 
> when opening the app, VO is unable to focus on the content. just get the 
> sound of crash, bac, bac, bac ...
> can someone confirm this to me?
> 
> thanks.
> cheers.
> 
> 
> 
> -- 
> A acção pode nem sempre ser felicidade, mas não há felicidade sem acção...
> 
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Re: uber app question

[Kelly Pierce]

I just hand the driver some dollar bills. Cold cash is respected and
appreciated.

Kelly



On 10/25/17, Robert stigile  wrote:
> When you rate the driver before submitting you will find the tip amounts to
> select from
>
> Robert Stigile
> 818-381-9568
>
>
>> On Oct 25, 2017, at 3:16 PM, Louise Peyton  wrote:
>>
>> Hello:
>> I tried to tip from within the uber app but couldn’t find a way to do so.
>> I went on the website and did it.  Does anyone have an idea of where to
>> find the tip button in the app?  Thanks in advance.
>> --
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Re: uber app question

[Robert stigile]

When you rate the driver before submitting you will find the tip amounts to 
select from

Robert Stigile 
818-381-9568


> On Oct 25, 2017, at 3:16 PM, Louise Peyton  wrote:
> 
> Hello:
> I tried to tip from within the uber app but couldn’t find a way to do so.  I 
> went on the website and did it.  Does anyone have an idea of where to find 
> the tip button in the app?  Thanks in advance.
> -- 
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Re: Uber App: Finding Your Driver

[Craig Werner]

Thanks to all who posted to this thread.  I have passed along all
comments to my friend, and I am sure she now has all the information
she needs to make it easier for her driver and her to find each other.

Craig

On 9/21/17, Wayne Merritt  wrote:
> The buttons are clearly labeled. To get to them though, you tap
> (double tap for VoiceOver users) the bottom of the screen with the
> driver's name and car type. That will bring up a screen with your trip
> and driver information, along with a button to contact the driver. In
> the contact screen, you can hit the call or message buttons for how
> you want to contact the driver. I always do this as well with my Uber
> trips. A number of drivers have told me via text or later during the
> ride that my text helped them find me faster.
>
> Wayne
>
> On 9/21/17, Andy Baracco  wrote:
>> You can't, but you can call or text the driver.
>>
>> Andy
>>
>> - Original Message -
>> From: "Craig Werner" 
>> To: 
>> Sent: Thursday, September 21, 2017 7:21 AM
>> Subject: Uber App: Finding Your Driver
>>
>>
>>> Greetings, everyone.
>>>
>>> I am posting this requst for help on behalf of a friend who just
>>> installed the Uber app.  She wonders if there is any way that
>>> information can be included somewhere in her Uber application for a
>>> ride taht will allow a driver to find her in the event her GPS does
>>> not give precise information as to her whereabouts.  She worked with a
>>> sighted friend on this problem but could not find any area of Uber in
>>> which to place a comment on her location.  All help is appreciated.
>>>
>>> Craig
>>>
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Re: Uber App: Finding Your Driver

[Wayne Merritt]

The buttons are clearly labeled. To get to them though, you tap
(double tap for VoiceOver users) the bottom of the screen with the
driver's name and car type. That will bring up a screen with your trip
and driver information, along with a button to contact the driver. In
the contact screen, you can hit the call or message buttons for how
you want to contact the driver. I always do this as well with my Uber
trips. A number of drivers have told me via text or later during the
ride that my text helped them find me faster.

Wayne

On 9/21/17, Andy Baracco  wrote:
> You can't, but you can call or text the driver.
>
> Andy
>
> - Original Message -
> From: "Craig Werner" 
> To: 
> Sent: Thursday, September 21, 2017 7:21 AM
> Subject: Uber App: Finding Your Driver
>
>
>> Greetings, everyone.
>>
>> I am posting this requst for help on behalf of a friend who just
>> installed the Uber app.  She wonders if there is any way that
>> information can be included somewhere in her Uber application for a
>> ride taht will allow a driver to find her in the event her GPS does
>> not give precise information as to her whereabouts.  She worked with a
>> sighted friend on this problem but could not find any area of Uber in
>> which to place a comment on her location.  All help is appreciated.
>>
>> Craig
>>
>> --
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>> list.
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>> owners or moderators directly rather than posting on the list itself.
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Re: Uber App: Finding Your Driver

[Andy Baracco]

You can't, but you can call or text the driver.

Andy

- Original Message - 
From: "Craig Werner" 

To: 
Sent: Thursday, September 21, 2017 7:21 AM
Subject: Uber App: Finding Your Driver



Greetings, everyone.

I am posting this requst for help on behalf of a friend who just
installed the Uber app.  She wonders if there is any way that
information can be included somewhere in her Uber application for a
ride taht will allow a driver to find her in the event her GPS does
not give precise information as to her whereabouts.  She worked with a
sighted friend on this problem but could not find any area of Uber in
which to place a comment on her location.  All help is appreciated.

Craig

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Re: Uber App: Finding Your Driver

[Craig Werner]

Thank you, Rob.  I don't use the app, so' I didn't know there were "text"
and "call options."  I take it the buttons are clearly labeled, right?

Craig
On Thu, Sep 21, 2017 at 11:04 AM Rob  wrote:

> The best thing to do is call or text the driver and tell him where you
> are.  You might also indicate that you are blind and he will need to
> identify himself.
>
> Rob
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
> Behalf Of Craig Werner
> Sent: Thursday, September 21, 2017 10:22 AM
> To: viphone@googlegroups.com
> Subject: Uber App: Finding Your Driver
>
> Greetings, everyone.
>
> I am posting this requst for help on behalf of a friend who just installed
> the Uber app.  She wonders if there is any way that information can be
> included somewhere in her Uber application for a ride taht will allow a
> driver to find her in the event her GPS does not give precise information
> as to her whereabouts.  She worked with a sighted friend on this problem
> but could not find any area of Uber in which to place a comment on her
> location.  All help is appreciated.
>
> Craig
>
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RE: Uber App: Finding Your Driver

[Rob]

The best thing to do is call or text the driver and tell him where you are.  
You might also indicate that you are blind and he will need to identify himself.

Rob

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Craig Werner
Sent: Thursday, September 21, 2017 10:22 AM
To: viphone@googlegroups.com
Subject: Uber App: Finding Your Driver

Greetings, everyone.

I am posting this requst for help on behalf of a friend who just installed the 
Uber app.  She wonders if there is any way that information can be included 
somewhere in her Uber application for a ride taht will allow a driver to find 
her in the event her GPS does not give precise information as to her 
whereabouts.  She worked with a sighted friend on this problem but could not 
find any area of Uber in which to place a comment on her location.  All help is 
appreciated.

Craig

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Re: Uber app experience getting increasingly bad

[Rebecca Ilniski]

i fully agree. Any time you are driving for the public regardless of what 
vehicle you are using or whose it is, they shouldn't drive for these companies 
at all. Some people who are ignorant would argue that point though. 

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 5, 2017, at 3:46 PM, Sieghard Weitzel <siegh...@live.ca> wrote:

It makes no difference if they use their own vehicles, if they choose to be 
Uber drivers they have to stick to the rules and if the rules say guide dogs 
can't be denied then that is so.
If somebody opens a restaurant in a building they own then it's their building, 
but if the law says that guide dogs cannot be refused  then just because the 
restaurant is in their building doesn't mean they can say you can't come in and 
eat there if you have a guide dog.
Fortunately the law here in British Columbia is now very specific and if that 
ever happened it is my choice if I want to take it lying down or if I want to 
call the cops and get them into big trouble, I believe it is now an automatic 
$5,000 fine if somebody does this here. If an Uber driver ever did it to me I 
still have his/her license plate so in addition to contacting Uber about it I 
could also pursue the legal avenue.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rebecca Ilniski
Sent: Wednesday, April 05, 2017 12:07 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

When I've reported Uber drivers, I usually get a response either the same day 
or the next. I wish there were a number you could call at that moment. I have 
had denials which I have always reported. But one day I had two drivers deny me 
in a row and ended up being late for a doctor's appointment because I ended up 
taking the bus. It can get really old and frustrating after awhile. The other 
issue I see is that these drivers so far as I know use their own vehicles.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote:

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and e

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

It makes no difference if they use their own vehicles, if they choose to be 
Uber drivers they have to stick to the rules and if the rules say guide dogs 
can't be denied then that is so.
If somebody opens a restaurant in a building they own then it's their building, 
but if the law says that guide dogs cannot be refused  then just because the 
restaurant is in their building doesn't mean they can say you can't come in and 
eat there if you have a guide dog.
Fortunately the law here in British Columbia is now very specific and if that 
ever happened it is my choice if I want to take it lying down or if I want to 
call the cops and get them into big trouble, I believe it is now an automatic 
$5,000 fine if somebody does this here. If an Uber driver ever did it to me I 
still have his/her license plate so in addition to contacting Uber about it I 
could also pursue the legal avenue.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rebecca Ilniski
Sent: Wednesday, April 05, 2017 12:07 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

When I've reported Uber drivers, I usually get a response either the same day 
or the next. I wish there were a number you could call at that moment. I have 
had denials which I have always reported. But one day I had two drivers deny me 
in a row and ended up being late for a doctor's appointment because I ended up 
taking the bus. It can get really old and frustrating after awhile. The other 
issue I see is that these drivers so far as I know use their own vehicles.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote:

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> gene

Re: Uber app experience getting increasingly bad

[Rebecca Ilniski]

When I've reported Uber drivers, I usually get a response either the same day 
or the next. I wish there were a number you could call at that moment. I have 
had denials which I have always reported. But one day I had two drivers deny me 
in a row and ended up being late for a doctor's appointment because I ended up 
taking the bus. It can get really old and frustrating after awhile. The other 
issue I see is that these drivers so far as I know use their own vehicles.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote:

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> generates an auto response saying so. The article also said that there at one 
> point was a live chat feature which is also no longer available. For those 
> interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming email. 
> We're not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping "Help" in the Uber app or

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Refunds are for cancelation charges.
This last driver took off after stating he would not take me.
marked on his app that he picked me up and proceeded with the trip.
When I went into the house to report it and to order another ride, I saw
that I was on a trip.
I then canceled the trip. Got an email saying I paid X amount of dollars on
this trip.
I never bugged uber about anything twice. I didn't have too.
I just contacted the uber support about each driver once. They would contact
me each time about the new driver the next day or 48 hours from then.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Kramlinger, Keith G., M.D.
Sent: Tuesday, April 04, 2017 8:53 PM
To: 'viphone@googlegroups.com'
Subject: RE: Uber app experience getting increasingly bad

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't
leave the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 

Re: Uber app experience getting increasingly bad

[Rebecca Ilniski]

I have taken Uber a number of times. Anytime I have had an issue I reported it 
and it always got dealt with. I usually got a credit and a few times have 
talked to someone over the phone. I found the Uber/Lyft for blind users on FB 
and joined it also. I have never used Lyft and will have to try it sometime.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 3, 2017, at 6:48 PM, Jeremy Gilley <j_gil...@att.net> wrote:

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye dog.
Every single time, and I mean every single time when I reported the issue, I
have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not 1,
not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs. If
they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is working
great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe it
will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
> Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.
> 

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to 

RE: Uber app experience getting increasingly bad

[James Homuth]

My replies are relevant to the message I'm replying to. You just do it to be
annoying.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-04-17 8:58 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

For somebody who spams the list with a reply to every single message in a
thread instead of reading everything and then responding to the last
message, it's strange to see why your comment on sending multiple messages
should even be taken seriously.



On 4/4/2017 8:36 PM, James Homuth wrote:
> If you send more than one message, I'm not surprised you're bumped 
> down to the bottom of the queue. I'd take my time answering you if you 
> pinged me every couple hours about the same thing either. Seriously, 
> I've never required more than one message to actually get something 
> resolved, unless it was to clarify which trip I was on that needed
resolving.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: April-04-17 8:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sometimes. It really depends on how much you fight for progress on the 
> issue. But if you send 2 or three messages, they won't take it 
> seriously unless the ticket get routed to somebody who understands 
> what actually happened.
>
> So the answer is yes, but only if you fight for progress.
>
>
> On 4/4/2017 7:56 PM, Donna Neff wrote:
>> Drivers have assured me that they can, and will, be suspended for 
>> refusing
> to take someone with a dog guide. Can anyone verify this?
>> On a few occasions, here in Los Angeles, I've have had to report A 
>> driver
> refusing to take me with my dog. Fortunately, I tend to get many more 
> accommodating drivers than those who aren't. Of course, not allowing a 
> person with a dog guide in and Uber vehicle is totally unacceptable!
>> Sent from my iPhone
>>
>>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>>
>>> I must say that Shaf is correct in that having to report an issue 
>>> with a
> guide dog and then getting a call in a day or two and a refund is not 
> a fix to the problem. They can be the most polite agent in the world, 
> but that doesn't solve the actual issue and I for one would want a lot 
> more if I, for example, stood somewhere in the middle of the winter at 
> minus 30 and then a driver showed up and refused to take me.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Jeremy Gilley
>>> Sent: Tuesday, April 04, 2017 4:29 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> Hello,
>>> I have always contacted uber support directly through the app.
>>> I have always been contacted with 24-48 hours with the issues of me
> reporting service animal issues.
>>> Service animal issues I mean leader dogs, seeing eye dog issues, 
>>> guide
> issues, what ever school you come from.
>>> Personally, they are all the same with different titles lol stating 
>>> I was
> denied a ride.
>>> Always, always always always have I been contacted by an american 
>>> person
> from CA.
>>> They have always been super polite, and have refunded my account 
>>> with any
> charges that have been applied.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Sieghard Weitzel
>>> Sent: Tuesday, April 04, 2017 1:27 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> I could not find out anything as to where Uber customer service 
>>> centres
> or call centres might be located by doing a Google search. Shaf, maybe 
> you should for once provide actual information in the form of links 
> instead of just hinting that something is not factual and saying
otherwise.
>>> I would, however, be curious as to what number people called if 
>>> people
> have called. I did find an article which outlined various ways to 
> contact Uber and that article stated clearly that there is no such 
> thing as an actual customer service number which let's you speak with 
> a live customer service agent. They mentioned a hot line for critical 
> incidents and emergencies, but all other help apparently needs to be 
> requested via the website or the app.
>>> Apparen

RE: Uber app experience getting increasingly bad

[James Homuth]

Because even if the driver cancels it still costs you $5. and I encourage
people to report drivers even if they end up taking the dog if they have to
argue with said driver first.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Kramlinger, Keith G., M.D.
Sent: April-04-17 8:53 PM
To: 'viphone@googlegroups.com'
Subject: RE: Uber app experience getting increasingly bad

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't
leave the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM

Re: Uber app experience getting increasingly bad

[Shaf Patel]

For somebody who spams the list with a reply to every single message in
a thread instead of reading everything and then responding to the last
message, it's strange to see why your comment on sending multiple
messages should even be taken seriously.



On 4/4/2017 8:36 PM, James Homuth wrote:
> If you send more than one message, I'm not surprised you're bumped down to
> the bottom of the queue. I'd take my time answering you if you pinged me
> every couple hours about the same thing either. Seriously, I've never
> required more than one message to actually get something resolved, unless it
> was to clarify which trip I was on that needed resolving.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: April-04-17 8:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sometimes. It really depends on how much you fight for progress on the
> issue. But if you send 2 or three messages, they won't take it seriously
> unless the ticket get routed to somebody who understands what actually
> happened.
>
> So the answer is yes, but only if you fight for progress.
>
>
> On 4/4/2017 7:56 PM, Donna Neff wrote:
>> Drivers have assured me that they can, and will, be suspended for refusing
> to take someone with a dog guide. Can anyone verify this?
>> On a few occasions, here in Los Angeles, I've have had to report A driver
> refusing to take me with my dog. Fortunately, I tend to get many more
> accommodating drivers than those who aren't. Of course, not allowing a
> person with a dog guide in and Uber vehicle is totally unacceptable!
>> Sent from my iPhone
>>
>>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>>
>>> I must say that Shaf is correct in that having to report an issue with a
> guide dog and then getting a call in a day or two and a refund is not a fix
> to the problem. They can be the most polite agent in the world, but that
> doesn't solve the actual issue and I for one would want a lot more if I, for
> example, stood somewhere in the middle of the winter at minus 30 and then a
> driver showed up and refused to take me.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Jeremy Gilley
>>> Sent: Tuesday, April 04, 2017 4:29 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> Hello,
>>> I have always contacted uber support directly through the app.
>>> I have always been contacted with 24-48 hours with the issues of me
> reporting service animal issues.
>>> Service animal issues I mean leader dogs, seeing eye dog issues, guide
> issues, what ever school you come from.
>>> Personally, they are all the same with different titles lol stating I was
> denied a ride.
>>> Always, always always always have I been contacted by an american person
> from CA.
>>> They have always been super polite, and have refunded my account with any
> charges that have been applied.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Sieghard Weitzel
>>> Sent: Tuesday, April 04, 2017 1:27 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> I could not find out anything as to where Uber customer service centres
> or call centres might be located by doing a Google search. Shaf, maybe you
> should for once provide actual information in the form of links instead of
> just hinting that something is not factual and saying otherwise.
>>> I would, however, be curious as to what number people called if people
> have called. I did find an article which outlined various ways to contact
> Uber and that article stated clearly that there is no such thing as an
> actual customer service number which let's you speak with a live customer
> service agent. They mentioned a hot line for critical incidents and
> emergencies, but all other help apparently needs to be requested via the
> website or the app.
>>> Apparently at one point Uber had the email supp...@uber.com where one
> could send an email with a question or concern, but it says in the article
> that as of December 2016 (a few months ago) this email is no longer valid
> and generates an auto response saying so. The article also said that there
> at one point was a live chat feature which is also no longer available. For
> those interested, here is a link to that article:
>>&g

RE: Uber app experience getting increasingly bad

[Kramlinger, Keith G., M.D.]

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't leave 
the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver has 
been flat out let go from Uber for not taking a guidedog. This on top of a 
complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix to 
the problem. They can be the most polite agent in the world, but that doesn't 
solve the actual issue and I for one would want a lot more if I, for example, 
stood somewhere in the middle of the winter at minus 30 and then a driver 
showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you should 
for once provide actual information in the form of links instead of just 
hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact Uber 
and that article stated clearly that there is no such thing as an actual 
customer service number which let's you speak with a live customer service 
agent. They mentioned a hot line for critical incidents and emergencies, but 
all other help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article that 
as of December 2016 (a few months ago) this email is no longer valid and 
generates an auto response saying so. The article also said that there at one 
point was a live chat feature which is also no longer available. For those 
interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this 
request has not been received by our support team.
> We'd love to help out if you have an issue. Please

RE: Uber app experience getting increasingly bad

[James Homuth]

And especially if you've told the driver you've got a dog with you, and you
can prove it, that driver is sunk quicker than quick. As always, text
messages are a man's best friend.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
Sent: April-04-17 8:14 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

More then one uber driver has told me that they have gotten multiple memos
about taking riders with guides and that it is aginst the law to deny them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: Tuesday, April 04, 2017 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf
Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf
Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an iss

RE: Uber app experience getting increasingly bad

[James Homuth]

If you send more than one message, I'm not surprised you're bumped down to
the bottom of the queue. I'd take my time answering you if you pinged me
every couple hours about the same thing either. Seriously, I've never
required more than one message to actually get something resolved, unless it
was to clarify which trip I was on that needed resolving.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-04-17 8:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Sometimes. It really depends on how much you fight for progress on the
issue. But if you send 2 or three messages, they won't take it seriously
unless the ticket get routed to somebody who understands what actually
happened.

So the answer is yes, but only if you fight for progress.


On 4/4/2017 7:56 PM, Donna Neff wrote:
> Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?
>
> On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>
>> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Jeremy Gilley
>> Sent: Tuesday, April 04, 2017 4:29 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> Hello,
>> I have always contacted uber support directly through the app.
>> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
>> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
>> Personally, they are all the same with different titles lol stating I was
denied a ride.
>> Always, always always always have I been contacted by an american person
from CA.
>> They have always been super polite, and have refunded my account with any
charges that have been applied.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Sieghard Weitzel
>> Sent: Tuesday, April 04, 2017 1:27 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> I could not find out anything as to where Uber customer service centres
or call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
>> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
>>
>> http://www.idrivewithuber.com/help/contact-uber-support/
>>
>> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
>>
>> From: Uber Support [mailto:supp...@uber.com]
>> Sent: Tuesday, April 4, 2017 10:23 AM
>> To: Sieghard Weitzel <siegh...@live.ca>
>> Subject: Request not received: Guide dogs
>>
>> 
>> Hi ther

RE: Uber app experience getting increasingly bad

[James Homuth]

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was
denied a ride.
> Always, always always always have I been contacted by an american person
from CA.
> They have always been super polite, and have refunded my account with any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email
is a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
>

RE: Uber app experience getting increasingly bad

[James Homuth]

The question has to be asked. How much of what you hear is the handler
blowing things out of proportion because the alternative is said handler
actually having to admit they oopsed? The story that comes immediately to
mind is the handler who let a Uber driver put their guidedog in the trunk,
then proceeded later on to sue Uber for it. I mean maybe I'm weird, but did
no one in that particular case latch on to the fact that for the driver to
stick said dog in the trunk, the handler would have had to willingly hand it
over? But it sounds better to just blame Uber.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
Sent: April-04-17 7:33 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

And I keep telling you, that I have never had that issue.
Every single time I complained, I have had someone from CA call me.
I have had 5 denials over the past 5/6 months.
Always were they polite and any funds that were charge, I got refunded.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 04, 2017 4:09 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Look, I really do understand where you're coming from. But when you have an
issue where a driver refuses to take somebody who has a service animal, you
really don't want your issue met with a canned copy/paste response and a
refund of the cancellation fee from somebody in a completely different
country. That complaint needs to be dealt in the same country where the
customer is located, and not with a "sorry for the trouble, here's a refund"
message. What I'm getting at is that you have to go back and forth with a
customer service rep from some other country before actually having your
issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service animals.
It's lack of communication and an unwillingness of actually understanding
the issue.

For generic customer service, having anybody respond to your support request
is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I 
> also
am not necessarily for or against international call centres. After all,
just about all large companies nowadays do this and I have had aweful
experiences and fantastic experiences just as I have had aweful or fantastic
experiences with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the
type of personell they hire in these countries, how well they get trained
and supervised. Just because a call centre is in the US doesn't mean 90% of
the staff may not be immigrants whose english may or may not be the same as
that of the staff in the Philippines or wherever. Also, the one link you
provided mentions this:
>
> Uber is in the middle of building out a global customer service center 
> in
Manila, BuzzFeed News has confirmed. This new office - which the company
calls
> a "Center of Excellence" - will house "a team of customer support
representatives and several people managers," who will service several
different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers 
> around
the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and 
> one is
in Ireland, of course it would make sense that the centre in India and China
may mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in 
> the
retail business and sell top brand name outdoor gear from companies like
North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
company which has been making backpacks since the 1890's, binocular and
rifle scopes from Vortex and Leupold etc. A lot of the products are
manufactured in China, Vietnam, the Philippines or eastern European
countries and as long as the factories used have top quality equipment and
the staff is trained and the quality control is there it is no problem at
all and these products are just as good as they would be were they made in
the US or Canada. I always think of one story of a small canadian company
who at the time prided themselves for manufacturing all their backpacks and
clothing in Vancouver. Of course the fabrics they used were from the big
fabric mills wherever and when I did a tour of their facility in Vancouver
one of my employees who was there as

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

More then one uber driver has told me that they have gotten multiple memos
about taking riders with guides and that it is aginst the law to deny them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: Tuesday, April 04, 2017 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was
denied a ride.
> Always, always always always have I been contacted by an american person
from CA.
> They have always been super polite, and have refunded my account with any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email
is a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
>

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Sometimes. It really depends on how much you fight for progress on the
issue. But if you send 2 or three messages, they won't take it seriously
unless the ticket get routed to somebody who understands what actually
happened.

So the answer is yes, but only if you fight for progress.


On 4/4/2017 7:56 PM, Donna Neff wrote:
> Drivers have assured me that they can, and will, be suspended for refusing to 
> take someone with a dog guide. Can anyone verify this?
>
> On a few occasions, here in Los Angeles, I've have had to report A driver 
> refusing to take me with my dog. Fortunately, I tend to get many more 
> accommodating drivers than those who aren't. Of course, not allowing a person 
> with a dog guide in and Uber vehicle is totally unacceptable!
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>
>> I must say that Shaf is correct in that having to report an issue with a 
>> guide dog and then getting a call in a day or two and a refund is not a fix 
>> to the problem. They can be the most polite agent in the world, but that 
>> doesn't solve the actual issue and I for one would want a lot more if I, for 
>> example, stood somewhere in the middle of the winter at minus 30 and then a 
>> driver showed up and refused to take me.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Jeremy Gilley
>> Sent: Tuesday, April 04, 2017 4:29 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> Hello,
>> I have always contacted uber support directly through the app.
>> I have always been contacted with 24-48 hours with the issues of me 
>> reporting service animal issues.
>> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
>> issues, what ever school you come from.
>> Personally, they are all the same with different titles lol stating I was 
>> denied a ride.
>> Always, always always always have I been contacted by an american person 
>> from CA.
>> They have always been super polite, and have refunded my account with any 
>> charges that have been applied.
>>
>> -----Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Sieghard Weitzel
>> Sent: Tuesday, April 04, 2017 1:27 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> I could not find out anything as to where Uber customer service centres or 
>> call centres might be located by doing a Google search. Shaf, maybe you 
>> should for once provide actual information in the form of links instead of 
>> just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people have 
>> called. I did find an article which outlined various ways to contact Uber 
>> and that article stated clearly that there is no such thing as an actual 
>> customer service number which let's you speak with a live customer service 
>> agent. They mentioned a hot line for critical incidents and emergencies, but 
>> all other help apparently needs to be requested via the website or the app.
>> Apparently at one point Uber had the email supp...@uber.com where one could 
>> send an email with a question or concern, but it says in the article that as 
>> of December 2016 (a few months ago) this email is no longer valid and 
>> generates an auto response saying so. The article also said that there at 
>> one point was a live chat feature which is also no longer available. For 
>> those interested, here is a link to that article:
>>
>> http://www.idrivewithuber.com/help/contact-uber-support/
>>
>> I did just for the fun of it send an email to supp...@uber.com, just put 
>> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
>> driver can't refuse me because I have a guide dog. Here is what came back, 
>> exactly what the article said would happen:
>>
>> From: Uber Support [mailto:supp...@uber.com]
>> Sent: Tuesday, April 4, 2017 10:23 AM
>> To: Sieghard Weitzel <siegh...@live.ca>
>> Subject: Request not received: Guide dogs
>>
>> 
>> Hi there,
>> We're sorry. You've contacted an address that does not accept incoming 
>> email. We're not monitoring questions through this email address and this 
>> request has not been received by our support team.
>> We'd love to help out if you have an issue. Please sub

Re: Uber app experience getting increasingly bad

[Donna Neff]

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> generates an auto response saying so. The article also said that there at one 
> point was a live chat feature which is also no longer available. For those 
> interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming email. 
> We're not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping "Help" in the Uber app or by visiting help.uber.com from a web 
> browser. There you'll find answers to frequently asked questions and have the 
> option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email is 
> a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
>

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I must say that Shaf is correct in that having to report an issue with a guide 
dog and then getting a call in a day or two and a refund is not a fix to the 
problem. They can be the most polite agent in the world, but that doesn't solve 
the actual issue and I for one would want a lot more if I, for example, stood 
somewhere in the middle of the winter at minus 30 and then a driver showed up 
and refused to take me.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jeremy Gilley
Sent: Tuesday, April 04, 2017 4:29 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

Hello,
I have always contacted uber support directly through the app.
I have always been contacted with 24-48 hours with the issues of me reporting 
service animal issues.
Service animal issues I mean leader dogs, seeing eye dog issues, guide issues, 
what ever school you come from.
Personally, they are all the same with different titles lol stating I was 
denied a ride.
Always, always always always have I been contacted by an american person from 
CA.
They have always been super polite, and have refunded my account with any 
charges that have been applied.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Tuesday, April 04, 2017 1:27 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I could not find out anything as to where Uber customer service centres or call 
centres might be located by doing a Google search. Shaf, maybe you should for 
once provide actual information in the form of links instead of just hinting 
that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have 
called. I did find an article which outlined various ways to contact Uber and 
that article stated clearly that there is no such thing as an actual customer 
service number which let's you speak with a live customer service agent. They 
mentioned a hot line for critical incidents and emergencies, but all other help 
apparently needs to be requested via the website or the app.
Apparently at one point Uber had the email supp...@uber.com where one could 
send an email with a question or concern, but it says in the article that as of 
December 2016 (a few months ago) this email is no longer valid and generates an 
auto response saying so. The article also said that there at one point was a 
live chat feature which is also no longer available. For those interested, here 
is a link to that article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put 
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel <siegh...@live.ca>
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You've contacted an address that does not accept incoming email. 
We're not monitoring questions through this email address and this request has 
not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by 
tapping "Help" in the Uber app or by visiting help.uber.com from a web browser. 
There you'll find answers to frequently asked questions and have the option to 
submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form This email is a 
service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.co

Re: Uber app experience getting increasingly bad

[Donna Neff]

Hi everyone,

I too have always used the Uber app to contact customer service if I've had 
difficulty with the trip and I have always received a response within 24 hours. 
From my perspective, Uber has been fair, reasonable, and accommodating.

Sent from my iPhone

> On Apr 4, 2017, at 4:32 PM, Jeremy Gilley <j_gil...@att.net> wrote:
> 
> And I keep telling you, that I have never had that issue.
> Every single time I complained, I have had someone from CA call me.
> I have had 5 denials over the past 5/6 months.
> Always were they polite and any funds that were charge, I got refunded.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Tuesday, April 04, 2017 4:09 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> Look, I really do understand where you're coming from. But when you have
> an issue where a driver refuses to take somebody who has a service
> animal, you really don't want your issue met with a canned copy/paste
> response and a refund of the cancellation fee from somebody in a
> completely different country. That complaint needs to be dealt in the
> same country where the customer is located, and not with a "sorry for
> the trouble, here's a refund" message. What I'm getting at is that you
> have to go back and forth with a customer service rep from some other
> country before actually having your issue heard.
> 
> I've heard from so many people where both Uber and Lyft refuse to take
> action against drivers who refuse to drive passengers with service
> animals. It's lack of communication and an unwillingness of actually
> understanding the issue.
> 
> For generic customer service, having anybody respond to your support
> request is fine. But not when it becomes a discrimination problem.
> 
> Cheers.
> F
>> On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
>> OK, fair enough, but while I am not necessarily a big fan of Uber, I also
> am not necessarily for or against international call centres. After all,
> just about all large companies nowadays do this and I have had aweful
> experiences and fantastic experiences just as I have had aweful or fantastic
> experiences with customer support personal that is or was based in North 
>> America. I think how good or not good the end result is depends on the
> type of personell they hire in these countries, how well they get trained
> and supervised. Just because a call centre is in the US doesn't mean 90% of
> the staff may not be immigrants whose english may or may not be the same as
> that of the staff in the Philippines or wherever. Also, the one link you
> provided mentions this:
>> 
>> Uber is in the middle of building out a global customer service center in
> Manila, BuzzFeed News has confirmed. This new office - which the company
> calls
>> a "Center of Excellence" - will house "a team of customer support
> representatives and several people managers," who will service several
> different markets
>> globally, according to job listings the company has posted.
>> The Manila office is one of eight new or newly announced centers around
> the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
> India;
>> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>> 
>> As you can see two of the 8 new centres mentioned are in the US and one is
> in Ireland, of course it would make sense that the centre in India and China
> may mostly be used to service the market there.
>> 
>> It again all goes back to making these generalized statements. I am in the
> retail business and sell top brand name outdoor gear from companies like
> North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
> company which has been making backpacks since the 1890's, binocular and
> rifle scopes from Vortex and Leupold etc. A lot of the products are
> manufactured in China, Vietnam, the Philippines or eastern European
> countries and as long as the factories used have top quality equipment and
> the staff is trained and the quality control is there it is no problem at
> all and these products are just as good as they would be were they made in
> the US or Canada. I always think of one story of a small canadian company
> who at the time prided themselves for manufacturing all their backpacks and
> clothing in Vancouver. Of course the fabrics they used were from the big
> fabric mills wherever and when I did a tour of their facility in Vancouver
> one of my employees who was there as well told me afterwards that out of the
> 60 or 80 people that worked their sewing, glueing and doing whatever al

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

And I keep telling you, that I have never had that issue.
Every single time I complained, I have had someone from CA call me.
I have had 5 denials over the past 5/6 months.
Always were they polite and any funds that were charge, I got refunded.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 04, 2017 4:09 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Look, I really do understand where you're coming from. But when you have
an issue where a driver refuses to take somebody who has a service
animal, you really don't want your issue met with a canned copy/paste
response and a refund of the cancellation fee from somebody in a
completely different country. That complaint needs to be dealt in the
same country where the customer is located, and not with a "sorry for
the trouble, here's a refund" message. What I'm getting at is that you
have to go back and forth with a customer service rep from some other
country before actually having your issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service
animals. It's lack of communication and an unwillingness of actually
understanding the issue.

For generic customer service, having anybody respond to your support
request is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I also
am not necessarily for or against international call centres. After all,
just about all large companies nowadays do this and I have had aweful
experiences and fantastic experiences just as I have had aweful or fantastic
experiences with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the
type of personell they hire in these countries, how well they get trained
and supervised. Just because a call centre is in the US doesn't mean 90% of
the staff may not be immigrants whose english may or may not be the same as
that of the staff in the Philippines or wherever. Also, the one link you
provided mentions this:
>
> Uber is in the middle of building out a global customer service center in
Manila, BuzzFeed News has confirmed. This new office - which the company
calls
> a "Center of Excellence" - will house "a team of customer support
representatives and several people managers," who will service several
different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers around
the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and one is
in Ireland, of course it would make sense that the centre in India and China
may mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in the
retail business and sell top brand name outdoor gear from companies like
North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
company which has been making backpacks since the 1890's, binocular and
rifle scopes from Vortex and Leupold etc. A lot of the products are
manufactured in China, Vietnam, the Philippines or eastern European
countries and as long as the factories used have top quality equipment and
the staff is trained and the quality control is there it is no problem at
all and these products are just as good as they would be were they made in
the US or Canada. I always think of one story of a small canadian company
who at the time prided themselves for manufacturing all their backpacks and
clothing in Vancouver. Of course the fabrics they used were from the big
fabric mills wherever and when I did a tour of their facility in Vancouver
one of my employees who was there as well told me afterwards that out of the
60 or 80 people that worked their sewing, glueing and doing whatever almost
all were women and maybe 3 or 4 were caucasians, the rest were all chinese
immigrants. 
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
> Sent: Tuesday, April 04, 2017 11:30 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sure.
>
>
>
https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-
handled-in-the-philippines/
>
>
http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-suppor
t-center-in-manila-phi
>
> On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
>> I could not find

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Hello,
I have always contacted uber support directly through the app.
I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
Personally, they are all the same with different titles lol stating I was
denied a ride.
Always, always always always have I been contacted by an american person
from CA.
They have always been super polite, and have refunded my account with any
charges that have been applied.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, April 04, 2017 1:27 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have
called. I did find an article which outlined various ways to contact Uber
and that article stated clearly that there is no such thing as an actual
customer service number which let's you speak with a live customer service
agent. They mentioned a hot line for critical incidents and emergencies, but
all other help apparently needs to be requested via the website or the app.
Apparently at one point Uber had the email supp...@uber.com where one could
send an email with a question or concern, but it says in the article that as
of December 2016 (a few months ago) this email is no longer valid and
generates an auto response saying so. The article also said that there at
one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel <siegh...@live.ca>
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form
This email is a service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not 

RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Here's that video, but I guess it's actually not that recent. It's 6 years old! 
Damn, I guess I'm 6 years older too. LOL!
https://youtu.be/F8L2cI8brzQ


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mike Ulrich
Sent: Tuesday, April 04, 2017 5:01 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

Hello, my name is Peggy.
Anyone remember that recent funny commercial, mocking outsourced custrmer 
service?

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Tuesday, April 04, 2017 4:52 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I think it should be noted that companies may have their headquarters or head 
offices in the United States, but they may outsource their customer service 
telephone calls and assistance to third world countries that pay cents on the 
dollar per hour to their workers instead of the minimum ten dollars per head an 
hour in North America.

So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.

I know for a fact that Microsoft does it, A T & T does it, and a host of other 
companies like Wind Mobile here in Canada.

Victor

-Original Message-
From: Shaf Patel
Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take 
>> service animals, the driver is instantly let go, and the rider is 
>> given a $25 credit.
>> I have been complaining so much that I wasn't getting the feed back 
>> about the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you 
>> believe
> it
>> will go to a different country.
>> They are based here in the states, and that is inde

RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Hello, my name is Peggy.
Anyone remember that recent funny commercial, mocking outsourced custrmer 
service?

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Tuesday, April 04, 2017 4:52 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I think it should be noted that companies may have their headquarters or head 
offices in the United States, but they may outsource their customer service 
telephone calls and assistance to third world countries that pay cents on the 
dollar per hour to their workers instead of the minimum ten dollars per head an 
hour in North America.

So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.

I know for a fact that Microsoft does it, A T & T does it, and a host of other 
companies like Wind Mobile here in Canada.

Victor

-Original Message-
From: Shaf Patel
Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take 
>> service animals, the driver is instantly let go, and the rider is 
>> given a $25 credit.
>> I have been complaining so much that I wasn't getting the feed back 
>> about the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you 
>> believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>

Re: Uber app experience getting increasingly bad

[Victor Gouveia]

I think it should be noted that companies may have their headquarters or 
head offices in the United States, but they may outsource their customer 
service telephone calls and assistance to third world countries that pay 
cents on the dollar per hour to their workers instead of the minimum ten 
dollars per head an hour in North America.


So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.


I know for a fact that Microsoft does it, A T & T does it, and a host of 
other companies like Wind Mobile here in Canada.


Victor

-Original Message- 
From: Shaf Patel

Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:

I think you need to look at their company info my friend.
they are not from third world countries.
and before I really say something here, I think I better just not reply to
anymore of your emails because its quite apparent you have no clue about
UBER and the company itself.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account 
with

the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye

dog.
Every single time, and I mean every single time when I reported the 
issue,

I

have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not

1,

not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs.

If

they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is

working

great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account 
with

the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe

it

will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
Behalf

Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the

feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:

Is this happening to anyone else? Today I was getting a blipping sound

and

the menu items were shifting. I couldn't find the contact driver button

for
the longest time. Are used to be able to change my destination for doing 
a
second stop, but now I can't. This is really disappointing when before 
the

app had been stable and easy to use. I went to their websit

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Look, I really do understand where you're coming from. But when you have
an issue where a driver refuses to take somebody who has a service
animal, you really don't want your issue met with a canned copy/paste
response and a refund of the cancellation fee from somebody in a
completely different country. That complaint needs to be dealt in the
same country where the customer is located, and not with a "sorry for
the trouble, here's a refund" message. What I'm getting at is that you
have to go back and forth with a customer service rep from some other
country before actually having your issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service
animals. It's lack of communication and an unwillingness of actually
understanding the issue.

For generic customer service, having anybody respond to your support
request is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I also am 
> not necessarily for or against international call centres. After all, just 
> about all large companies nowadays do this and I have had aweful experiences 
> and fantastic experiences just as I have had aweful or fantastic experiences 
> with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the type 
> of personell they hire in these countries, how well they get trained and 
> supervised. Just because a call centre is in the US doesn't mean 90% of the 
> staff may not be immigrants whose english may or may not be the same as that 
> of the staff in the Philippines or wherever. Also, the one link you provided 
> mentions this:
>
> Uber is in the middle of building out a global customer service center in 
> Manila, BuzzFeed News has confirmed. This new office — which the company calls
> a “Center of Excellence” — will house “a team of customer support 
> representatives and several people managers,” who will service several 
> different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers around the 
> world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad, 
> India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and one is in 
> Ireland, of course it would make sense that the centre in India and China may 
> mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in the 
> retail business and sell top brand name outdoor gear from companies like 
> North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german 
> company which has been making backpacks since the 1890's, binocular and rifle 
> scopes from Vortex and Leupold etc. A lot of the products are manufactured in 
> China, Vietnam, the Philippines or eastern European countries and as long as 
> the factories used have top quality equipment and the staff is trained and 
> the quality control is there it is no problem at all and these products are 
> just as good as they would be were they made in the US or Canada. I always 
> think of one story of a small canadian company who at the time prided 
> themselves for manufacturing all their backpacks and clothing in Vancouver. 
> Of course the fabrics they used were from the big fabric mills wherever and 
> when I did a tour of their facility in Vancouver one of my employees who was 
> there as well told me afterwards that out of the 60 or 80 people that worked 
> their sewing, glueing and doing whatever almost all were women and maybe 3 or 
> 4 were caucasians, the rest were all chinese immigrants. 
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 04, 2017 11:30 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sure.
>
>
> https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/
>
> http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi
>
> On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
>> I could not find out anything as to where Uber customer service centres or 
>> call centres might be located by doing a Google search. Shaf, maybe you 
>> should for once provide actual information in the form of links instead of 
>> just hinting that something is not factual and saying otherwise.
>>
>>

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

OK, fair enough, but while I am not necessarily a big fan of Uber, I also am 
not necessarily for or against international call centres. After all, just 
about all large companies nowadays do this and I have had aweful experiences 
and fantastic experiences just as I have had aweful or fantastic experiences 
with customer support personal that is or was based in North 
America. I think how good or not good the end result is depends on the type of 
personell they hire in these countries, how well they get trained and 
supervised. Just because a call centre is in the US doesn't mean 90% of the 
staff may not be immigrants whose english may or may not be the same as that of 
the staff in the Philippines or wherever. Also, the one link you provided 
mentions this:

Uber is in the middle of building out a global customer service center in 
Manila, BuzzFeed News has confirmed. This new office — which the company calls
a “Center of Excellence” — will house “a team of customer support 
representatives and several people managers,” who will service several 
different markets
globally, according to job listings the company has posted.
The Manila office is one of eight new or newly announced centers around the 
world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad, India;
Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.

As you can see two of the 8 new centres mentioned are in the US and one is in 
Ireland, of course it would make sense that the centre in India and China may 
mostly be used to service the market there.

It again all goes back to making these generalized statements. I am in the 
retail business and sell top brand name outdoor gear from companies like North 
Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german company 
which has been making backpacks since the 1890's, binocular and rifle scopes 
from Vortex and Leupold etc. A lot of the products are manufactured in China, 
Vietnam, the Philippines or eastern European countries and as long as the 
factories used have top quality equipment and the staff is trained and the 
quality control is there it is no problem at all and these products are just as 
good as they would be were they made in the US or Canada. I always think of one 
story of a small canadian company who at the time prided themselves for 
manufacturing all their backpacks and clothing in Vancouver. Of course the 
fabrics they used were from the big fabric mills wherever and when I did a tour 
of their facility in Vancouver one of my employees who was there as well told 
me afterwards that out of the 60 or 80 people that worked their sewing, glueing 
and doing whatever almost all were women and maybe 3 or 4 were caucasians, the 
rest were all chinese immigrants. 

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 04, 2017 11:30 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Sure.


https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/

http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi

On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
>
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app. Apparently 
> at one point Uber had the email supp...@uber.com where one could send an 
> email with a question or concern, but it says in the article that as of 
> December 2016 (a few months ago) this email is no longer valid and generates 
> an auto response saying so. The article also said that there at one point was 
> a live chat feature which is also no longer available. For those interested, 
> here is a link to that article:
>
> http://www.idrivewithuber.com/help/contact-uber-support/
>
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
>
> From: Uber Support [mailto:supp...@uber.com]
>

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Sure.


https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/

http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi

On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
>
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app. Apparently 
> at one point Uber had the email supp...@uber.com where one could send an 
> email with a question or concern, but it says in the article that as of 
> December 2016 (a few months ago) this email is no longer valid and generates 
> an auto response saying so. The article also said that there at one point was 
> a live chat feature which is also no longer available. For those interested, 
> here is a link to that article:
>
> http://www.idrivewithuber.com/help/contact-uber-support/
>
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
>
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
>
> 
> Hi there,
> We're sorry. You’ve contacted an address that does not accept incoming email. 
> We’re not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping “Help” in the Uber app or by visiting help.uber.com from a web 
> browser. There you’ll find answers to frequently asked questions and have the 
> option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form
> This email is a service from Uber.
> [N4GQ9M-EKG3]
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> LOL OK.
>
> Ask your friend Google where their customer services are located.
>
> I'm waiting.
>
>
> On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
>> I think you need to look at their company info my friend.
>> they are not from third world countries.
>> and before I really say something here, I think I better just not 
>> reply to anymore of your emails because its quite apparent you have no 
>> clue about UBER and the company itself.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 9:03 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Uber drivers also deny guide dogs. Do your research.
>>
>> Lyft also have a phone number on their website where you can report 
>> these kinds of issues, htlp.uber.com is where you need to go.
>>
>>
>> The people who work at Uber customer support responding to your 
>> messages are mostly from third world countries, not America.
>>
>> Not sure how you managed to get 3 managers to call you, you must have 
>> been lucky. But the majority of people who are denied rides due to 
>> having service animals do you get anything besides a generic response 
>> with Uber, and also Lyft.
>>
>> "Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome."
>>
>> This goes against their privacy policy, according to an agent. So no, 
>> that is not factual.
>>
>>
>>
>> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>>&g

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I could not find out anything as to where Uber customer service centres or call 
centres might be located by doing a Google search. Shaf, maybe you should for 
once provide actual information in the form of links instead of just hinting 
that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have 
called. I did find an article which outlined various ways to contact Uber and 
that article stated clearly that there is no such thing as an actual customer 
service number which let's you speak with a live customer service agent. They 
mentioned a hot line for critical incidents and emergencies, but all other help 
apparently needs to be requested via the website or the app. Apparently at one 
point Uber had the email supp...@uber.com where one could send an email with a 
question or concern, but it says in the article that as of December 2016 (a few 
months ago) this email is no longer valid and generates an auto response saying 
so. The article also said that there at one point was a live chat feature which 
is also no longer available. For those interested, here is a link to that 
article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put 
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel <siegh...@live.ca>
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You’ve contacted an address that does not accept incoming email. 
We’re not monitoring questions through this email address and this request has 
not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by 
tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. 
There you’ll find answers to frequently asked questions and have the option to 
submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form
This email is a service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do

Re: Uber app experience getting increasingly bad

[Shaf Patel]

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not reply to
> anymore of your emails because its quite apparent you have no clue about
> UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your messages
> are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have
> been lucky. But the majority of people who are denied rides due to
> having service animals do you get anything besides a generic response
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no,
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing eye
> dog.
>> Every single time, and I mean every single time when I reported the issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me how
>> they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when a
>> driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take service
>> animals, the driver is instantly let go, and the rider is given a $25
>> credit.
>> I have been complaining so much that I wasn't getting the feed back about
>> the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account with
>> the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Don't even bother leaving them feedback. Your feedback will be sent to
>> somebody in India who will give you a canned response and trash the
> feedback
>> But yes, the app is absolutely sluggish on iOS. There's not even a way
>> to rate a driver after a trip accessibly unless you're actually on
>> another trip, then you'll get the popup.
>>
>> I know there are people in their "accessibility" team who are working on
>> the app, but they are doing an absolutely terrible job with it.
>>
>>
>> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>>> Is this happening to anyone else? Today I was getting a blipping sound
> and
>> the menu items were shifting. I couldn't find the contact driver button
> for
>> the longest time. Are used to be able to change my destination for doing a
>> second stop, but now I can't. This is really disappointing when before the
>> app had been stable and easy to use. I went to their website, found where
> it
>> says accessibility under the help menu, and left them feedback, would you
>> can do after double tapping more in that menu. I suggest others do the
> same.
>

Re: Uber app experience getting increasingly bad

[Marie]

I have heard from several that the drivers are not treated well. This 
surprises me because the drivers that I have talked to say they love Uber 
and had nothing negative to say about it. Perhaps the fact that it is very 
new here in Reno makes a difference although I can't know why that would be 
the case.

Marie

-Original Message- 
From: Sieghard Weitzel

Sent: Monday, April 3, 2017 5:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I am not saying I love Uber, only can use it here in Canada when I'm in 
Calgary since they are not yet in Vancouver and anyways I live in a small 
town where there probably won't be a Lift or Uber in 10 years. But I have 
used Uber in Calgary and had pretty much excellent experiences with the 
drivers, I found the Uber app easy to use and Voiceover tells you the 
driver's name, make and model of the car and the license plate number (not 
of too much use if I am by myself) but then again neither is the car's make 
model or colour.
What I mostly don't like about Uber is their arrogant attitude towards the 
industry and their roll in it as well as apparently how they treat their 
drivers and employees.


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Andy Baracco

Sent: Monday, April 03, 2017 2:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Yes it is a free app downloaded right out of the App Store.

You’ll have to set it up with your credit or debit card. Also your home address 
if you want. I find it a fairly straight forward app to use. It’s a great 
option to put in your transportation bag.

HTH……Mike

 

From: 'Simon w' via VIPhone [mailto:viphone@googlegroups.com] 
Sent: Tuesday, April 04, 2017 6:41 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

 

Is the uber AP free on the phone?

Sent from my iPhone


On Apr 3, 2017, at 6:08 PM, Kerri Kosten <kerrik2...@gmail.com> wrote:

 I also don't have any issues with Uber. We have lived here but it's not nearly 
as popular as Uber and often when I open the Lyft app there are no drivers 
available. 

On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:

Am I the only one who doesn't have an issue with this change? They did it to
provide more frequent updates re: progress and such - which I, personally,
can already see improved after most of the time the driver would ping me
before the app registered he was here.

Also I don't see it refreshing at all when the driver accepts the trip
unless the ETA changes.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Brent Harding
Sent: April-03-17 3:36 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

In the latest upgrades, it seems like the screen is refreshing on its own
every so many seconds. It's kind of doable if you flick fast enough before
the blip sound refreshes the screen, but it's not an ideal situation.

- Original Message -
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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http

Re: Uber app experience getting increasingly bad

['Simon w' via VIPhone]

Is the uber AP free on the phone?

Sent from my iPhone

> On Apr 3, 2017, at 6:08 PM, Kerri Kosten <kerrik2...@gmail.com> wrote:
> 
>  I also don't have any issues with Uber. We have lived here but it's not 
> nearly as popular as Uber and often when I open the Lyft app there are no 
> drivers available. 
>> On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:
>> Am I the only one who doesn't have an issue with this change? They did it to
>> provide more frequent updates re: progress and such - which I, personally,
>> can already see improved after most of the time the driver would ping me
>> before the app registered he was here.
>> 
>> Also I don't see it refreshing at all when the driver accepts the trip
>> unless the ETA changes.
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Brent Harding
>> Sent: April-03-17 3:36 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>> 
>> In the latest upgrades, it seems like the screen is refreshing on its own
>> every so many seconds. It's kind of doable if you flick fast enough before
>> the blip sound refreshes the screen, but it's not an ideal situation.
>> 
>> - Original Message -
>> From: "Kathy Brandt" <katya20...@gmail.com>
>> To: <viphone@googlegroups.com>
>> Sent: Monday, April 03, 2017 12:31 PM
>> Subject: Uber app experience getting increasingly bad
>> 
>> 
>> Is this happening to anyone else? Today I was getting a blipping sound and
>> the menu items were shifting. I couldn't find the contact driver button for
>> the longest time. Are used to be able to change my destination for doing a
>> second stop, but now I can't. This is really disappointing when before the
>> app had been stable and easy to use. I went to their website, found where it
>> 
>> says accessibility under the help menu, and left them feedback, would you
>> can do after double tapping more in that menu. I suggest others do the same.
>> 
>> --
>> The following information is important for all members of the V iPhone list.
>> 
>> If you have any questions or concerns about the running of this list, or if
>> you feel that a member's post is inappropriate, please contact the owners or
>> 
>> moderators directly rather than posting on the list itself.
>> 
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>> caraqu...@caraquinn.com
>> 
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RE: Uber app experience getting increasingly bad

[James Homuth]

Location services is only useful if you want Uber to find your pickup
address. If you're specifying your pickup address anyway, turning it off
doesn't matter. The driver's GPS will use whatever address Uber feeds it.
And Uber gets that address in whatever way you give it to them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Andy Baracco
Sent: April-04-17 12:27 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

i would think that the driver would need for location services on your phone
to be turned on so he can locate you.

Andy

- Original Message -
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 9:15 PM
Subject: Re: Uber app experience getting increasingly bad


> Uber's address is: 1455 Market St., #400, San Francisco, CA 94103
>
>
>> On Apr 3, 2017, at 9:04 PM, Shaf Patel <shafpa...@gmail.com> wrote:
>>
>> How did you contact Uber Corporate?
>>
>>
>>> On 4/3/2017 7:33 PM, Kathy Brandt wrote:
>>> Letting you all know, I wrote to Uber corporate. Also, it seems that 
>>> when you turn off location services, that you don't hear the blipping 
>>> sound and the menu doesn't refresh. I will have to see what happens when

>>> I do my next trip..
>>>
>>>> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
>>>>
>>>> UBER does all this as well.
>>>> I have not experienced any of the issues that others have complained 
>>>> about.
>>>> I have a Iphone 6+, and depend on VO 100% of the time.
>>>>
>>>> -----Original Message-
>>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>>> Behalf
>>>> Of Andy Baracco
>>>> Sent: Monday, April 03, 2017 5:00 PM
>>>> To: viphone@googlegroups.com
>>>> Subject: Re: Uber app experience getting increasingly bad
>>>>
>>>> I much prefer Lyft. The app is accessible, and very easy to use. It now
>>>> gives you a countdown timer when your car arrives, and a countdown 
>>>> estimate
>>>> of when you will arrive at your destination. If you have some vision, 
>>>> or
>>>> have a sighted person waiting with you, it tells you the make and color

>>>> of
>>>> the car, as well as the driver's name. It has been a long time since i 
>>>> have
>>>> used Uber because I find the experience with lyft so satisfactory.
>>>>
>>>> Andy
>>>>
>>>> - Original Message - 
>>>> From: "Kathy Brandt" <katya20...@gmail.com>
>>>> To: <viphone@googlegroups.com>
>>>> Sent: Monday, April 03, 2017 10:31 AM
>>>> Subject: Uber app experience getting increasingly bad
>>>>
>>>>
>>>> Is this happening to anyone else? Today I was getting a blipping sound 
>>>> and
>>>> the menu items were shifting. I couldn't find the contact driver button

>>>> for
>>>> the longest time. Are used to be able to change my destination for 
>>>> doing a
>>>> second stop, but now I can't. This is really disappointing when before 
>>>> the
>>>> app had been stable and easy to use. I went to their website, found 
>>>> where it
>>>>
>>>> says accessibility under the help menu, and left them feedback, would 
>>>> you
>>>> can do after double tapping more in that menu. I suggest others do the 
>>>> same.
>>>>
>>>> -- 
>>>> The following information is important for all members of the V iPhone 
>>>> list.
>>>>
>>>> If you have any questions or concerns about the running of this list, 
>>>> or if
>>>> you feel that a member's post is inappropriate, please contact the 
>>>> owners or
>>>>
>>>> moderators directly rather than posting on the list itself.
>>>>
>>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>>>> caraqu...@caraquinn.com
>>>>
>>>> The archives for this list can be searched at:
>>>> http://www.mail-archive.com/viphone@googlegroups.com/
>>>> --- 
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>>>> Groups
>

RE: Uber app experience getting increasingly bad

[James Homuth]

Actually, and in order:
1. Guidedog users who bother to actualy speak up have seen results. Drivers
have been fired from Uber for not taking guidedogs. At a minimum, the user
has not ever had that driver again.
2. You're an idiot. One such Uber customer service center is about 5 hours
from me, in Toronto. Please, do your research.
3. This is also factually incorrect. For reference, see point 1. Again, do
your research.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-03-17 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report these
kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages are
mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have been
lucky. But the majority of people who are denied rides due to having service
animals do you get anything besides a generic response with Uber, and also
Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no, that
is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye
dog.
> Every single time, and I mean every single time when I reported the 
> issue, I have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had 
> not 1, not 2, but 3 different managers 3 days in a row calling me 
> telling me how they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a 
> driver accesses the app, they have to tap ok that they will accept 
> dogs. If they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it 
> through the app, and by the way, I used uber tonight and it still is 
> working great for me.
> Anyways, if they see that indeed the driver did accept to take service 
> animals, the driver is instantly let go, and the rider is given a $25 
> credit.
> I have been complaining so much that I wasn't getting the feed back 
> about the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you 
> believe it will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to 
> somebody in India who will give you a canned response and trash the 
> feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way 
> to rate a driver after a trip accessibly unless you're actually on 
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working 
> on the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping 
>> sound and
> the menu items were shifting. I couldn't find the contact driver 
> button for the longest time. Are used to be able to change my 
> destination for doing a second stop, but now I can't. This is really 
> disappointing when before the app had been stable and easy to use. I 
> went to their website, found where it says accessibility under the 
> help menu, and left them feedback, would you can do after double tapping
more in that menu. I suggest others do the same.

--
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If you have any questions or concerns about the running of this list, or if
you feel that a member's post is inappropriate, please contact the owners or
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Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
mk...@ucla.edu.  Your 

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

I think you need to look at their company info my friend.
they are not from third world countries.
and before I really say something here, I think I better just not reply to
anymore of your emails because its quite apparent you have no clue about
UBER and the company itself.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye
dog.
> Every single time, and I mean every single time when I reported the issue,
I
> have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had not
1,
> not 2, but 3 different managers 3 days in a row calling me telling me how
> they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a
> driver accesses the app, they have to tap ok that they will accept dogs.
If
> they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it
> through the app, and by the way, I used uber tonight and it still is
working
> great for me.
> Anyways, if they see that indeed the driver did accept to take service
> animals, the driver is instantly let go, and the rider is given a $25
> credit.
> I have been complaining so much that I wasn't getting the feed back about
> the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you believe
it
> will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to
> somebody in India who will give you a canned response and trash the
feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way
> to rate a driver after a trip accessibly unless you're actually on
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working on
> the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping sound
and
> the menu items were shifting. I couldn't find the contact driver button
for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where
it
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the
same.

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Re: Uber app experience getting increasingly bad

[Andy Baracco]

i would think that the driver would need for location services on your phone 
to be turned on so he can locate you.


Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 9:15 PM
Subject: Re: Uber app experience getting increasingly bad



Uber's address is: 1455 Market St., #400, San Francisco, CA 94103



On Apr 3, 2017, at 9:04 PM, Shaf Patel <shafpa...@gmail.com> wrote:

How did you contact Uber Corporate?



On 4/3/2017 7:33 PM, Kathy Brandt wrote:
Letting you all know, I wrote to Uber corporate. Also, it seems that 
when you turn off location services, that you don't hear the blipping 
sound and the menu doesn't refresh. I will have to see what happens when 
I do my next trip..



On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:

UBER does all this as well.
I have not experienced any of the issues that others have complained 
about.

I have a Iphone 6+, and depend on VO 100% of the time.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
Behalf

Of Andy Baracco
Sent: Monday, April 03, 2017 5:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown 
estimate
of when you will arrive at your destination. If you have some vision, 
or
have a sighted person waiting with you, it tells you the make and color 
of
the car, as well as the driver's name. It has been a long time since i 
have

used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound 
and
the menu items were shifting. I couldn't find the contact driver button 
for
the longest time. Are used to be able to change my destination for 
doing a
second stop, but now I can't. This is really disappointing when before 
the
app had been stable and easy to use. I went to their website, found 
where it


says accessibility under the help menu, and left them feedback, would 
you
can do after double tapping more in that menu. I suggest others do the 
same.


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Re: Uber app experience getting increasingly bad

[Kathy Brandt]

Uber's address is: 1455 Market St., #400, San Francisco, CA 94103


> On Apr 3, 2017, at 9:04 PM, Shaf Patel <shafpa...@gmail.com> wrote:
> 
> How did you contact Uber Corporate?
> 
> 
>> On 4/3/2017 7:33 PM, Kathy Brandt wrote:
>> Letting you all know, I wrote to Uber corporate. Also, it seems that when 
>> you turn off location services, that you don't hear the blipping sound and 
>> the menu doesn't refresh. I will have to see what happens when I do my next 
>> trip..
>> 
>>> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
>>> 
>>> UBER does all this as well.
>>> I have not experienced any of the issues that others have complained about.
>>> I have a Iphone 6+, and depend on VO 100% of the time.
>>> 
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>>> Of Andy Baracco
>>> Sent: Monday, April 03, 2017 5:00 PM
>>> To: viphone@googlegroups.com
>>> Subject: Re: Uber app experience getting increasingly bad
>>> 
>>> I much prefer Lyft. The app is accessible, and very easy to use. It now 
>>> gives you a countdown timer when your car arrives, and a countdown estimate 
>>> of when you will arrive at your destination. If you have some vision, or 
>>> have a sighted person waiting with you, it tells you the make and color of 
>>> the car, as well as the driver's name. It has been a long time since i have 
>>> used Uber because I find the experience with lyft so satisfactory.
>>> 
>>> Andy
>>> 
>>> - Original Message - 
>>> From: "Kathy Brandt" <katya20...@gmail.com>
>>> To: <viphone@googlegroups.com>
>>> Sent: Monday, April 03, 2017 10:31 AM
>>> Subject: Uber app experience getting increasingly bad
>>> 
>>> 
>>> Is this happening to anyone else? Today I was getting a blipping sound and 
>>> the menu items were shifting. I couldn't find the contact driver button for 
>>> the longest time. Are used to be able to change my destination for doing a 
>>> second stop, but now I can't. This is really disappointing when before the 
>>> app had been stable and easy to use. I went to their website, found where it
>>> 
>>> says accessibility under the help menu, and left them feedback, would you 
>>> can do after double tapping more in that menu. I suggest others do the same.
>>> 
>>> -- 
>>> The following information is important for all members of the V iPhone list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners or
>>> 
>>> moderators directly rather than posting on the list itself.
>>> 
>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
>>> caraqu...@caraquinn.com
>>> 
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/viphone@googlegroups.com/
>>> --- 
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>>> "VIPhone" group.
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>>> email to viphone+unsubscr...@googlegroups.com.
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>>> 
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>>> 
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>>> 
>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>>> caraqu...@caraquinn.com
>>> 
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>>> email to viph

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

Hi Shaf,

I think everybody just wants these generalizations to stop. To simply state 
"Uber drivers deny guide dogs" is BS, if I read this on the internet I'd move 
on and write it off as link bate. When I was in Calgary a month ago I took 
probably about 8 or 10 Uber trips and all of course were with different 
drivers, their background varied from white canadian to chines, indonesian, 
various from african countries, pakistan, east indian and not a single one made 
a fuss about my guide dog. One or two asked me if my dog was nice, they seemed 
more afraid of him than anything else, after I said that all guide dogs are 
very well trained and all are friendly they had no problem.
I understand that this is Canada but I doubt that especially many of the 
drivers in the US who are, just as here, are immigrants, are so different. 
There is always a bad Apple in the barrel of course and I have also have come 
across regular taxi drivers who were trying to make a fuss. Of course 
especially here in British Columbia now it's not usually an issue, guide dog 
owners now have government Id, it is illegal to refuse a guide dog access and 
if at a restaurant or hotel this happened I can actually go ahead and call the 
police, first time offense comes with a $5,000 penelty. Usually once you 
explain this to the "offending" party, they become more agreeable.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Monday, April 3, 2017 6:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report these kinds 
of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages are 
mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have been 
lucky. But the majority of people who are denied rides due to having service 
animals do you get anything besides a generic response with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with the 
credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no, that is 
not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye dog.
> Every single time, and I mean every single time when I reported the 
> issue, I have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had 
> not 1, not 2, but 3 different managers 3 days in a row calling me 
> telling me how they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a 
> driver accesses the app, they have to tap ok that they will accept 
> dogs. If they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it 
> through the app, and by the way, I used uber tonight and it still is 
> working great for me.
> Anyways, if they see that indeed the driver did accept to take service 
> animals, the driver is instantly let go, and the rider is given a $25 
> credit.
> I have been complaining so much that I wasn't getting the feed back 
> about the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you 
> believe it will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to 
> somebody in India who will give you a canned response and trash the 
> feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way 
> to rate a driver after a trip accessibly unless you're actually on 
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working 
> on the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2

Re: Uber app experience getting increasingly bad

[Shaf Patel]

How did you contact Uber Corporate?


On 4/3/2017 7:33 PM, Kathy Brandt wrote:
> Letting you all know, I wrote to Uber corporate. Also, it seems that when you 
> turn off location services, that you don't hear the blipping sound and the 
> menu doesn't refresh. I will have to see what happens when I do my next trip..
>
>> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
>>
>> UBER does all this as well.
>> I have not experienced any of the issues that others have complained about.
>> I have a Iphone 6+, and depend on VO 100% of the time.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Andy Baracco
>> Sent: Monday, April 03, 2017 5:00 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> I much prefer Lyft. The app is accessible, and very easy to use. It now 
>> gives you a countdown timer when your car arrives, and a countdown estimate 
>> of when you will arrive at your destination. If you have some vision, or 
>> have a sighted person waiting with you, it tells you the make and color of 
>> the car, as well as the driver's name. It has been a long time since i have 
>> used Uber because I find the experience with lyft so satisfactory.
>>
>> Andy
>>
>> - Original Message - 
>> From: "Kathy Brandt" <katya20...@gmail.com>
>> To: <viphone@googlegroups.com>
>> Sent: Monday, April 03, 2017 10:31 AM
>> Subject: Uber app experience getting increasingly bad
>>
>>
>> Is this happening to anyone else? Today I was getting a blipping sound and 
>> the menu items were shifting. I couldn't find the contact driver button for 
>> the longest time. Are used to be able to change my destination for doing a 
>> second stop, but now I can't. This is really disappointing when before the 
>> app had been stable and easy to use. I went to their website, found where it
>>
>> says accessibility under the help menu, and left them feedback, would you 
>> can do after double tapping more in that menu. I suggest others do the same.
>>
>> -- 
>> The following information is important for all members of the V iPhone list.
>>
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or
>>
>> moderators directly rather than posting on the list itself.
>>
>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>>
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "VIPhone" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to viphone+unsubscr...@googlegroups.com.
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>> Visit this group at https://groups.google.com/group/viphone.
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>>
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>>
>> If you have any questions or concerns about the running of this list, or if
>> you feel that a member's post is inappropriate, please contact the owners or
>> moderators directly rather than posting on the list itself.
>>
>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>> caraqu...@caraquinn.com
>>
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>> http://www.mail-archive.com/viphone@googlegroups.com/
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>> You received this message because you are subscribed to the Google Groups
>> "VIPhone" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to viphone+unsubscr...@googlegroups.com.
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>>
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>>
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> 

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye dog.
> Every single time, and I mean every single time when I reported the issue, I
> have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had not 1,
> not 2, but 3 different managers 3 days in a row calling me telling me how
> they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a
> driver accesses the app, they have to tap ok that they will accept dogs. If
> they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it
> through the app, and by the way, I used uber tonight and it still is working
> great for me.
> Anyways, if they see that indeed the driver did accept to take service
> animals, the driver is instantly let go, and the rider is given a $25
> credit.
> I have been complaining so much that I wasn't getting the feed back about
> the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you believe it
> will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to
> somebody in India who will give you a canned response and trash the feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way
> to rate a driver after a trip accessibly unless you're actually on
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working on
> the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping sound and
> the menu items were shifting. I couldn't find the contact driver button for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where it
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the same.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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For more options, visit https://groups.google.com/d/optout.

RE: Uber app

[John J. Fioravanti, Jr.]

Hi: I am using the Uber app, and have a weird question, I hit "where to" and 
set my destination. I have the custom car set, I then hit, "Request uberx" and  
it says notifying nearby drivers, then after a pause it says my card is 
invalid. The odd thing is when sighted people do the same thing on my iPhone, 
everything is fine. Has anyone experienced this? Alternatively, am I using the 
wrong steps? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Monday, April 03, 2017 8:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app 

I am not saying I love Uber, only can use it here in Canada when I'm in Calgary 
since they are not yet in Vancouver and anyways I live in a small town where 
there probably won't be a Lift or Uber in 10 years. But I have used Uber in 
Calgary and had pretty much excellent experiences with the drivers, I found the 
Uber app easy to use and Voiceover tells you the driver's name, make and model 
of the car and the license plate number (not of too much use if I am by myself) 
but then again neither is the car's make model or colour.
What I mostly don't like about Uber is their arrogant attitude towards the 
industry and their roll in it as well as apparently how they treat their 
drivers and employees.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Andy Baracco
Sent: Monday, April 03, 2017 2:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now gives 
you a countdown timer when your car arrives, and a countdown estimate of when 
you will arrive at your destination. If you have some vision, or have a sighted 
person waiting with you, it tells you the make and color of the car, as well as 
the driver's name. It has been a long time since i have used Uber because I 
find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[Andy Baracco]

You do not use cash with lyft. Like Uber, you have a credit card on file 
when you set up your account. What i like about lyft is that you can tip 
with the app, rather than with cash. I have sometimes been in a pinch when i 
didn't connect with a paratransit ride for some reason, and it was 
comforting to know that I could still get to my destination regarless of how 
much cash I had on my person.


Andy

- Original Message - 
From: "Marie" <scribbl...@comcast.net>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 4:19 PM
Subject: Re: Uber app experience getting increasingly bad


I have been using Uber and very happy with the service. But I would like to 
try Lift sometime. First of all, do you find it difficult to have to use 
cash to pay for your ride and second, will the driver assist you to the 
door when reaching your destination? Third is there an option to contact 
your driver before pick-up?

Thanks, Marie

-Original Message- 
From: Andy Baracco

Sent: Monday, April 3, 2017 1:59 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown 
estimate

of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i 
have

used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button 
for

the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where 
it

says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the 
same.


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RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I am not saying I love Uber, only can use it here in Canada when I'm in Calgary 
since they are not yet in Vancouver and anyways I live in a small town where 
there probably won't be a Lift or Uber in 10 years. But I have used Uber in 
Calgary and had pretty much excellent experiences with the drivers, I found the 
Uber app easy to use and Voiceover tells you the driver's name, make and model 
of the car and the license plate number (not of too much use if I am by myself) 
but then again neither is the car's make model or colour.
What I mostly don't like about Uber is their arrogant attitude towards the 
industry and their roll in it as well as apparently how they treat their 
drivers and employees.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Andy Baracco
Sent: Monday, April 03, 2017 2:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now 
gives you a countdown timer when your car arrives, and a countdown estimate 
of when you will arrive at your destination. If you have some vision, or 
have a sighted person waiting with you, it tells you the make and color of 
the car, as well as the driver's name. It has been a long time since i have 
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Lift takes cards, no cash exchanges hands.
Basically, works just like UBER, only they allow you to make tips if you
wish when rading the driver through the ap.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Marie
Sent: Monday, April 03, 2017 7:20 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I have been using Uber and very happy with the service. But I would like to 
try Lift sometime. First of all, do you find it difficult to have to use 
cash to pay for your ride and second, will the driver assist you to the door

when reaching your destination? Third is there an option to contact your 
driver before pick-up?
Thanks, Marie

-Original Message- 
From: Andy Baracco
Sent: Monday, April 3, 2017 1:59 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[Kay Malmquist]

We use Uber all the time and think it's great. Yes the app has evolved and 
changed but really I don't think it's any worse or more difficult to use.


Sent from my iPhone

On Apr 3, 2017, at 5:08 PM, Kerri Kosten <kerrik2...@gmail.com> wrote:

 I also don't have any issues with Uber. We have lived here but it's not nearly 
as popular as Uber and often when I open the Lyft app there are no drivers 
available. 
> On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:
> Am I the only one who doesn't have an issue with this change? They did it to
> provide more frequent updates re: progress and such - which I, personally,
> can already see improved after most of the time the driver would ping me
> before the app registered he was here.
> 
> Also I don't see it refreshing at all when the driver accepts the trip
> unless the ETA changes.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Brent Harding
> Sent: April-03-17 3:36 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> In the latest upgrades, it seems like the screen is refreshing on its own
> every so many seconds. It's kind of doable if you flick fast enough before
> the blip sound refreshes the screen, but it's not an ideal situation.
> 
> - Original Message -
> From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 12:31 PM
> Subject: Uber app experience getting increasingly bad
> 
> 
> Is this happening to anyone else? Today I was getting a blipping sound and
> the menu items were shifting. I couldn't find the contact driver button for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where it
> 
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the same.
> 
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Re: Uber app experience getting increasingly bad

[Kathy Brandt]

Letting you all know, I wrote to Uber corporate. Also, it seems that when you 
turn off location services, that you don't hear the blipping sound and the menu 
doesn't refresh. I will have to see what happens when I do my next trip..

> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
> 
> UBER does all this as well.
> I have not experienced any of the issues that others have complained about.
> I have a Iphone 6+, and depend on VO 100% of the time.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Andy Baracco
> Sent: Monday, April 03, 2017 5:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> I much prefer Lyft. The app is accessible, and very easy to use. It now 
> gives you a countdown timer when your car arrives, and a countdown estimate 
> of when you will arrive at your destination. If you have some vision, or 
> have a sighted person waiting with you, it tells you the make and color of 
> the car, as well as the driver's name. It has been a long time since i have 
> used Uber because I find the experience with lyft so satisfactory.
> 
> Andy
> 
> - Original Message - 
> From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 10:31 AM
> Subject: Uber app experience getting increasingly bad
> 
> 
> Is this happening to anyone else? Today I was getting a blipping sound and 
> the menu items were shifting. I couldn't find the contact driver button for 
> the longest time. Are used to be able to change my destination for doing a 
> second stop, but now I can't. This is really disappointing when before the 
> app had been stable and easy to use. I went to their website, found where it
> 
> says accessibility under the help menu, and left them feedback, would you 
> can do after double tapping more in that menu. I suggest others do the same.
> 
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Re: Uber app experience getting increasingly bad

[Marie]

I have been using Uber and very happy with the service. But I would like to 
try Lift sometime. First of all, do you find it difficult to have to use 
cash to pay for your ride and second, will the driver assist you to the door 
when reaching your destination? Third is there an option to contact your 
driver before pick-up?

Thanks, Marie

-Original Message- 
From: Andy Baracco

Sent: Monday, April 3, 2017 1:59 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

UBER does all this as well.
I have not experienced any of the issues that others have complained about.
I have a Iphone 6+, and depend on VO 100% of the time.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Andy Baracco
Sent: Monday, April 03, 2017 5:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now 
gives you a countdown timer when your car arrives, and a countdown estimate 
of when you will arrive at your destination. If you have some vision, or 
have a sighted person waiting with you, it tells you the make and color of 
the car, as well as the driver's name. It has been a long time since i have 
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Again, this could be each persons experiences with each platform.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 5:20 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Yes, if you have a choice, definitely use Lyft over Uber. Better
customer service, more professional drivers and overall a better experience.


On 4/3/2017 4:59 PM, Andy Baracco wrote:
> I much prefer Lyft. The app is accessible, and very easy to use. It
> now gives you a countdown timer when your car arrives, and a countdown
> estimate of when you will arrive at your destination. If you have some
> vision, or have a sighted person waiting with you, it tells you the
> make and color of the car, as well as the driver's name. It has been a
> long time since i have used Uber because I find the experience with
> lyft so satisfactory.
>
> Andy
>
> - Original Message - From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 10:31 AM
> Subject: Uber app experience getting increasingly bad
>
>
> Is this happening to anyone else? Today I was getting a blipping sound
> and the menu items were shifting. I couldn't find the contact driver
> button for the longest time. Are used to be able to change my
> destination for doing a second stop, but now I can't. This is really
> disappointing when before the app had been stable and easy to use. I
> went to their website, found where it says accessibility under the
> help menu, and left them feedback, would you can do after double
> tapping more in that menu. I suggest others do the same.
>

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye dog.
Every single time, and I mean every single time when I reported the issue, I
have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not 1,
not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs. If
they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is working
great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe it
will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:
> Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.
>

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Re: Uber app experience getting increasingly bad

[Kerri Kosten]

 I also don't have any issues with Uber. We have lived here but it's not
nearly as popular as Uber and often when I open the Lyft app there are no
drivers available.
On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:

> Am I the only one who doesn't have an issue with this change? They did it
> to
> provide more frequent updates re: progress and such - which I, personally,
> can already see improved after most of the time the driver would ping me
> before the app registered he was here.
>
> Also I don't see it refreshing at all when the driver accepts the trip
> unless the ETA changes.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Brent Harding
> Sent: April-03-17 3:36 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> In the latest upgrades, it seems like the screen is refreshing on its own
> every so many seconds. It's kind of doable if you flick fast enough before
> the blip sound refreshes the screen, but it's not an ideal situation.
>
> - Original Message -
> From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 12:31 PM
> Subject: Uber app experience getting increasingly bad
>
>
> Is this happening to anyone else? Today I was getting a blipping sound and
> the menu items were shifting. I couldn't find the contact driver button for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where
> it
>
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the
> same.
>
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RE: Uber app experience getting increasingly bad

[James Homuth]

Am I the only one who doesn't have an issue with this change? They did it to
provide more frequent updates re: progress and such - which I, personally,
can already see improved after most of the time the driver would ping me
before the app registered he was here.

Also I don't see it refreshing at all when the driver accepts the trip
unless the ETA changes. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Brent Harding
Sent: April-03-17 3:36 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

In the latest upgrades, it seems like the screen is refreshing on its own
every so many seconds. It's kind of doable if you flick fast enough before
the blip sound refreshes the screen, but it's not an ideal situation.

- Original Message -
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[Shaf Patel]

Yes, if you have a choice, definitely use Lyft over Uber. Better
customer service, more professional drivers and overall a better experience.


On 4/3/2017 4:59 PM, Andy Baracco wrote:
> I much prefer Lyft. The app is accessible, and very easy to use. It
> now gives you a countdown timer when your car arrives, and a countdown
> estimate of when you will arrive at your destination. If you have some
> vision, or have a sighted person waiting with you, it tells you the
> make and color of the car, as well as the driver's name. It has been a
> long time since i have used Uber because I find the experience with
> lyft so satisfactory.
>
> Andy
>
> - Original Message - From: "Kathy Brandt" 
> To: 
> Sent: Monday, April 03, 2017 10:31 AM
> Subject: Uber app experience getting increasingly bad
>
>
> Is this happening to anyone else? Today I was getting a blipping sound
> and the menu items were shifting. I couldn't find the contact driver
> button for the longest time. Are used to be able to change my
> destination for doing a second stop, but now I can't. This is really
> disappointing when before the app had been stable and easy to use. I
> went to their website, found where it says accessibility under the
> help menu, and left them feedback, would you can do after double
> tapping more in that menu. I suggest others do the same.
>

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Re: Uber app experience getting increasingly bad

[Andy Baracco]

I much prefer Lyft. The app is accessible, and very easy to use. It now 
gives you a countdown timer when your car arrives, and a countdown estimate 
of when you will arrive at your destination. If you have some vision, or 
have a sighted person waiting with you, it tells you the make and color of 
the car, as well as the driver's name. It has been a long time since i have 
used Uber because I find the experience with lyft so satisfactory.


Andy

- Original Message - 
From: "Kathy Brandt" 

To: 
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.


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Re: Uber app experience getting increasingly bad

[Brent Harding]

In the latest upgrades, it seems like the screen is refreshing on its own 
every so many seconds. It's kind of doable if you flick fast enough before 
the blip sound refreshes the screen, but it's not an ideal situation.


- Original Message - 
From: "Kathy Brandt" 

To: 
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.


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Re: Uber app experience getting increasingly bad

[jazzyjennifer]

thanks for passing this info about the uber group. i'l have to join it 
my self. i didnt even know there was one out there.



On 4/3/2017 1:50 PM, dollar...@gmail.com wrote:

Hi,  I just want to let you know that there is a Facebook group.  It is called 
Blind Users of Uber and Lyft if you have a Facebook account to join that group. 
 They will be able to answer your questions from there.  Hope this help you.  
Cheers,  Scott Dollar

Sent from my iPhone


On Apr 3, 2017, at 12:31 PM, Kathy Brandt  wrote:

Is this happening to anyone else? Today I was getting a blipping sound and the 
menu items were shifting. I couldn't find the contact driver button for the 
longest time. Are used to be able to change my destination for doing a second 
stop, but now I can't. This is really disappointing when before the app had 
been stable and easy to use. I went to their website, found where it says 
accessibility under the help menu, and left them feedback, would you can do 
after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[dollar031]

Hi,  I just want to let you know that there is a Facebook group.  It is called 
Blind Users of Uber and Lyft if you have a Facebook account to join that group. 
 They will be able to answer your questions from there.  Hope this help you.  
Cheers,  Scott Dollar 

Sent from my iPhone

> On Apr 3, 2017, at 12:31 PM, Kathy Brandt  wrote:
> 
> Is this happening to anyone else? Today I was getting a blipping sound and 
> the menu items were shifting. I couldn't find the contact driver button for 
> the longest time. Are used to be able to change my destination for doing a 
> second stop, but now I can't. This is really disappointing when before the 
> app had been stable and easy to use. I went to their website, found where it 
> says accessibility under the help menu, and left them feedback, would you can 
> do after double tapping more in that menu. I suggest others do the same.
> 
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> 
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Re: Uber app experience getting increasingly bad

[Shaf Patel]

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:
> Is this happening to anyone else? Today I was getting a blipping sound and 
> the menu items were shifting. I couldn't find the contact driver button for 
> the longest time. Are used to be able to change my destination for doing a 
> second stop, but now I can't. This is really disappointing when before the 
> app had been stable and easy to use. I went to their website, found where it 
> says accessibility under the help menu, and left them feedback, would you can 
> do after double tapping more in that menu. I suggest others do the same.
>

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Re: Uber app

[brian albriton]

 This morning I was unable to activate the accept entire fair. This was on the 
surge pricing screen.  



 On Jan 28, 2015, at 5:54 PM, Jeff Clark jeffclark...@comcast.net wrote:
 
 Hello,
 You can still use the app. The first screen has been changed to make it more 
 difficult when using voiceover. You can't use the swipe gesture at the top of 
 the screen, just the bottom when choosing which service such as UberX or SUV, 
 ETC. At the top, just move your finger around the screen to choose the 
 options.
 Jeff
 
 
 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Rebecca Ilniski
 Sent: Wednesday, January 28, 2015 8:04 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app
 
 it's a bummer that the latest Uber app is not accessible any longer. I hope 
 that they fix this in the future update. I really enjoyed using uber prior to 
 this update
 
 Rebecca and Zeb
 personal email: rilni...@gmail.com
 facebook: www.facebook.com/rebeccai5
 twitter: zebs_mom
 Sent from my IPhone 
 
 On Jan 23, 2015, at 1:02 PM, Thom Spittle thom3...@gmail.com wrote:
 
 Hi Marie,
 I have nothing but good experiences with Uber. The drivers are just regular 
 people trying to make a little extra money.
 The vehicles are much better than a regular taxi cab.
 Go go ahead and give it a try. You can use my promo code thoms9 to get a free 
 ride up to a $20 value.
 
 Let me know if I can help,
 
 Thom S
 thom3...@gmail.com
 
 Sent from my iPhone
 
 On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:
 
 Taxi service is terribly expensive here in Reno so I am thinking of giving 
 Uber a try. I have heard there have been a few bad experiences as in 
 assaults, etc. because the drivers are not screened. Has anyone had any 
 problems of this sort? Being a senior lady I don't want to save a couple of 
 bucks if there is any real danger involved. It seems that a lot of blind 
 individuals are using the service with good results so am I being silly to 
 worry?
 Marie
 
 
 -Original Message- From: Jeff Clark
 Sent: Wednesday, January 21, 2015 7:32 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app
 
 Ryan,
 I have done the same. To avoid the reverse, be sure you tap set pickup 
 location on the main screen. From there swipe to add destination. This is 
 where you place your destination. You can either get your fare estimate or 
 request the ride on that screen.
 Hope this helps.
 Jeff
 
 
 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
 Behalf Of Ryan Mann
 Sent: Wednesday, January 21, 2015 9:45 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app
 
 I don't know if It's fully accessible.  The last couple rides, I kept 
 reversing the pickup address and destination address.
 
 
 Sent from my iPhone
 
 On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
 wrote:
 
 I assume you mean the app to get a Uber ride.  If so, yes it is accessible.
 
 On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?
 
 Sent from my iPhone
 
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 The following

Re: Uber app

[Rebecca Ilniski]

it's a bummer that the latest Uber app is not accessible any longer. I hope 
that they fix this in the future update. I really enjoyed using uber prior to 
this update

Rebecca and Zeb
personal email: rilni...@gmail.com
facebook: www.facebook.com/rebeccai5
twitter: zebs_mom
Sent from my IPhone 

On Jan 23, 2015, at 1:02 PM, Thom Spittle thom3...@gmail.com wrote:

Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.
The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a free 
ride up to a $20 value.

Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone

 On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:
 
 Taxi service is terribly expensive here in Reno so I am thinking of giving 
 Uber a try. I have heard there have been a few bad experiences as in 
 assaults, etc. because the drivers are not screened. Has anyone had any 
 problems of this sort? Being a senior lady I don't want to save a couple of 
 bucks if there is any real danger involved. It seems that a lot of blind 
 individuals are using the service with good results so am I being silly to 
 worry?
 Marie
 
 
 -Original Message- From: Jeff Clark
 Sent: Wednesday, January 21, 2015 7:32 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app
 
 Ryan,
 I have done the same. To avoid the reverse, be sure you tap set pickup 
 location on the main screen. From there swipe to add destination. This is 
 where you place your destination. You can either get your fare estimate or 
 request the ride on that screen.
 Hope this helps.
 Jeff
 
 
 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Ryan Mann
 Sent: Wednesday, January 21, 2015 9:45 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app
 
 I don't know if It's fully accessible.  The last couple rides, I kept 
 reversing the pickup address and destination address.
 
 
 Sent from my iPhone
 
 On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
 wrote:
 
 I assume you mean the app to get a Uber ride.  If so, yes it is accessible.
 
 On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?
 
 Sent from my iPhone
 
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 --
 Marianne Denning, TVI, MA
 Teacher of students who are blind or visually impaired
 (513) 607-6053
 
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Re: Uber app

[Brent Harding]

Does the driver rating screen still work the same as it has for awhile now, 
or is that an issue to watch out for? I don't want to get myself stranded 
somewhere because I couldn't rate the previous driver and book the trip 
home.
- Original Message - 
From: Jeff Clark jeffclark...@comcast.net

To: viphone@googlegroups.com
Sent: Wednesday, January 28, 2015 7:54 PM
Subject: RE: Uber app


Hello,
You can still use the app. The first screen has been changed to make it more 
difficult when using voiceover. You can't use the swipe gesture at the top 
of the screen, just the bottom when choosing which service such as UberX or 
SUV, ETC. At the top, just move your finger around the screen to choose the 
options.

Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Rebecca Ilniski

Sent: Wednesday, January 28, 2015 8:04 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

it's a bummer that the latest Uber app is not accessible any longer. I hope 
that they fix this in the future update. I really enjoyed using uber prior 
to this update


Rebecca and Zeb
personal email: rilni...@gmail.com
facebook: www.facebook.com/rebeccai5
twitter: zebs_mom
Sent from my IPhone

On Jan 23, 2015, at 1:02 PM, Thom Spittle thom3...@gmail.com wrote:

Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.

The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a 
free ride up to a $20 value.


Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone


On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:

Taxi service is terribly expensive here in Reno so I am thinking of giving 
Uber a try. I have heard there have been a few bad experiences as in 
assaults, etc. because the drivers are not screened. Has anyone had any 
problems of this sort? Being a senior lady I don't want to save a couple 
of bucks if there is any real danger involved. It seems that a lot of 
blind individuals are using the service with good results so am I being 
silly to worry?

Marie


-Original Message- From: Jeff Clark
Sent: Wednesday, January 21, 2015 7:32 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

Ryan,
I have done the same. To avoid the reverse, be sure you tap set pickup 
location on the main screen. From there swipe to add destination. This 
is where you place your destination. You can either get your fare estimate 
or request the ride on that screen.

Hope this helps.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Ryan Mann
Sent: Wednesday, January 21, 2015 9:45 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

I don't know if It's fully accessible.  The last couple rides, I kept 
reversing the pickup address and destination address.



Sent from my iPhone

On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
wrote:


I assume you mean the app to get a Uber ride.  If so, yes it is 
accessible.



On 1/21/15, david gross david.dgro...@gmail.com wrote:
Can this app be used with vo?

Sent from my iPhone

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(513) 607-6053

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RE: Uber app

[Jeff Clark]

Yes, the rating screen still works the same. This should not impact your 
ability to get back home. The ratings and comments are sent to the Uber main 
office and I don't think they will help with your return trip that same day. I 
had an issue with a driver last Sunday and added to the comments about his 
issues with taking my guide dog and Uber customer service was quick to respond 
that same day. They responded via e-mail after my return trip home. It didn't 
impact my return trip and they even refunded my fare as well as erased the 
rating from that driver who likely gave me a poor rating due to bringing my 
service dog. They escalated this guide dog issue to the headquarters and they 
appear to be working with the driver to ensure that others with service animals 
do not have issues in the future. They even called me the next day to listen to 
my complaint. I think they are doing pretty good in addressing customer 
relations. At least in the Philadelphia area.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Brent Harding
Sent: Wednesday, January 28, 2015 9:58 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

Does the driver rating screen still work the same as it has for awhile now, or 
is that an issue to watch out for? I don't want to get myself stranded 
somewhere because I couldn't rate the previous driver and book the trip home.
- Original Message -
From: Jeff Clark jeffclark...@comcast.net
To: viphone@googlegroups.com
Sent: Wednesday, January 28, 2015 7:54 PM
Subject: RE: Uber app


Hello,
You can still use the app. The first screen has been changed to make it more 
difficult when using voiceover. You can't use the swipe gesture at the top of 
the screen, just the bottom when choosing which service such as UberX or SUV, 
ETC. At the top, just move your finger around the screen to choose the options.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rebecca Ilniski
Sent: Wednesday, January 28, 2015 8:04 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

it's a bummer that the latest Uber app is not accessible any longer. I hope 
that they fix this in the future update. I really enjoyed using uber prior to 
this update

Rebecca and Zeb
personal email: rilni...@gmail.com
facebook: www.facebook.com/rebeccai5
twitter: zebs_mom
Sent from my IPhone

On Jan 23, 2015, at 1:02 PM, Thom Spittle thom3...@gmail.com wrote:

Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.
The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a free 
ride up to a $20 value.

Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone

 On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:

 Taxi service is terribly expensive here in Reno so I am thinking of 
 giving Uber a try. I have heard there have been a few bad experiences 
 as in assaults, etc. because the drivers are not screened. Has anyone 
 had any problems of this sort? Being a senior lady I don't want to 
 save a couple of bucks if there is any real danger involved. It seems 
 that a lot of blind individuals are using the service with good 
 results so am I being silly to worry?
 Marie


 -Original Message- From: Jeff Clark
 Sent: Wednesday, January 21, 2015 7:32 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app

 Ryan,
 I have done the same. To avoid the reverse, be sure you tap set 
 pickup location on the main screen. From there swipe to add 
 destination. This is where you place your destination. You can either 
 get your fare estimate or request the ride on that screen.
 Hope this helps.
 Jeff


 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
 Behalf Of Ryan Mann
 Sent: Wednesday, January 21, 2015 9:45 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app

 I don't know if It's fully accessible.  The last couple rides, I kept 
 reversing the pickup address and destination address.


 Sent from my iPhone

 On Jan 21, 2015, at 7:56 PM, Marianne Denning 
 maria...@denningweb.com
 wrote:

 I assume you mean the app to get a Uber ride.  If so, yes it is 
 accessible.

 On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?

 Sent from my iPhone

 --
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 viphone list.
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 You received this message because you

RE: Uber app

[Jeff Clark]

Hello,
You can still use the app. The first screen has been changed to make it more 
difficult when using voiceover. You can't use the swipe gesture at the top of 
the screen, just the bottom when choosing which service such as UberX or SUV, 
ETC. At the top, just move your finger around the screen to choose the options.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rebecca Ilniski
Sent: Wednesday, January 28, 2015 8:04 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

it's a bummer that the latest Uber app is not accessible any longer. I hope 
that they fix this in the future update. I really enjoyed using uber prior to 
this update

Rebecca and Zeb
personal email: rilni...@gmail.com
facebook: www.facebook.com/rebeccai5
twitter: zebs_mom
Sent from my IPhone 

On Jan 23, 2015, at 1:02 PM, Thom Spittle thom3...@gmail.com wrote:

Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.
The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a free 
ride up to a $20 value.

Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone

 On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:
 
 Taxi service is terribly expensive here in Reno so I am thinking of giving 
 Uber a try. I have heard there have been a few bad experiences as in 
 assaults, etc. because the drivers are not screened. Has anyone had any 
 problems of this sort? Being a senior lady I don't want to save a couple of 
 bucks if there is any real danger involved. It seems that a lot of blind 
 individuals are using the service with good results so am I being silly to 
 worry?
 Marie
 
 
 -Original Message- From: Jeff Clark
 Sent: Wednesday, January 21, 2015 7:32 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app
 
 Ryan,
 I have done the same. To avoid the reverse, be sure you tap set pickup 
 location on the main screen. From there swipe to add destination. This is 
 where you place your destination. You can either get your fare estimate or 
 request the ride on that screen.
 Hope this helps.
 Jeff
 
 
 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
 Behalf Of Ryan Mann
 Sent: Wednesday, January 21, 2015 9:45 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app
 
 I don't know if It's fully accessible.  The last couple rides, I kept 
 reversing the pickup address and destination address.
 
 
 Sent from my iPhone
 
 On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
 wrote:
 
 I assume you mean the app to get a Uber ride.  If so, yes it is accessible.
 
 On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?
 
 Sent from my iPhone
 
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 Teacher of students who are blind or visually impaired
 (513) 607-6053
 
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Re: Uber app

[Dana]

I have had good results with uber drivers
however,   unfortunately the ap to me is not as accesible asit used to be.

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Re: Uber app

[May]

I have been using them since October here and I haven't had any issues with my 
guide dog being with me.

Uber is no different than any other companies with issues. They have their good 
and bad.

I've had my stupid drivers, but I rate them a 1 and I don't get them again.

May and LD Luna Moon!
www.canadianlynx.ca

 On Jan 23, 2015, at 7:05 PM, rex wisdom rexwis...@verizon.net wrote:
 
 What kind of results has anyone had using uber that has a dog guide?
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Cristóbal
 Sent: Friday, January 23, 2015 2:09 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app
  
 Probably not more risky than entrusting yourself to the services of a regular 
 taxi driver. 
  
 All in all my Uber/Lyft experiences have been fine. You get the occasional 
 character, but nothing that would have made me feel uncomfortable. Then 
 again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman 
 traveling by herself. 
  
 Remember, you can rate your driver and if you give them a low rating, you 
 won’t’ be pared with that driver again or at least that is how it’s supposed 
 to work. 
  
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 M.Nelson
 Sent: Friday, January 23, 2015 11:45 AM
 To: viphone@googlegroups.com
 Subject: Uber app
  
 Taxi service is terribly expensive here in Reno so I have been thinking of 
 giving Uber a try. there have been some scattered reports of problems because 
 the drivers are not screened. Has anyone on the list had any issues like 
 assaults or whatever? As a senior totally blind woman saving a couple of 
 bucks is not worth taking unsafe rides. Is there any thing to these rumors or 
 am I just being overly cautious?
 Marie
  
  
 
 
 This email is free from viruses and malware because avast! Antivirus 
 protection is active. 
 
  
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You received

Re: Uber app

[Andy Baracco]

The only difference is that taxis are generally regulated by an entity such 
as a taxi commission, and there are procedures that you can undertake if 
there are issues such as discrimination because of your disability, or 
because you have a service animal.


Andy


-Original Message- 
From: Marianne Denning

Sent: Saturday, January 24, 2015 8:16 AM
To: viphone@googlegroups.com
Subject: Re: Uber app

All of these issues are the same if you call for a taxi also.  People
with service dogs are, infrequently, refused service by a taxi driver.

On 1/24/15, SSEric sseri...@gmail.com wrote:

Those are a whole lot of maybe’s…



Maybe the dog is unclean or not well behaved. Maybe the owner doesn’t know
how to properly load the dog.



If a driver is dispatched, it is recorded and there will be questions if 
he

doesn’t pick up a fare



Remember, though, these are private cars. Some are large and some are
small.
You are responsible for making sure your dog is a considerate guest.



Eric





  _

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 7:26 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



Now that’s a different story. I haven’t had a guide in years, but you’re
always hearing about terrible experiences with folks and their dogs. Part
of
it has to do with the driver’s lack of knowledge having to do with service
animals and regulations and sometimes they’re just jerks. Refusing to pick
you up upon arrival, maybe they see you as they’re driving up and decide 
to

keep on going. Give you lip and harass you about your dog during the ride.
Maybe they’ll claim your dog did X, Y and Z in their car and try to stick
you with a cleaning charge, etc. That’s basically going to be more hit and
miss.





From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of rex wisdom
Sent: Friday, January 23, 2015 4:06 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



What kind of results has anyone had using uber that has a dog guide?



From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



Probably not more risky than entrusting yourself to the services of a
regular taxi driver.



All in all my Uber/Lyft experiences have been fine. You get the occasional
character, but nothing that would have made me feel uncomfortable. Then
again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
traveling by herself.



Remember, you can rate your driver and if you give them a low rating, you
won’t’ be pared with that driver again or at least that is how it’s
supposed
to work.





From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app



Taxi service is terribly expensive here in Reno so I have been thinking of
giving Uber a try. there have been some scattered reports of problems
because the drivers are not screened. Has anyone on the list had any 
issues

like assaults or whatever? As a senior totally blind woman saving a couple
of bucks is not worth taking unsafe rides. Is there any thing to these
rumors or am I just being overly cautious?

Marie





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http://www.avast.com/  protection is active.



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a

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list

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email

Re: Uber app

[Kelly Pierce]

Because government in many places inserts itself in taxis too
frequently, artificial  scarcity is created and prices are jacked up
way beyond what the marketplace wants to pay.  Thanks to technology,
rideshare companies can connect drivers in their own personal vehicles
to riders without city Hall getting in the middle and making demands.
Freed from most of the burdensome regulations, the ride share
companies can offer their services for significantly less.  If you
want the government trained drivers and government inspected cars
Marianne, then use a taxi by all means.  for those of us who don't
need government to insert itself into every crevice of our lives, we
can engage in a private transaction with someone willing to accept our
money for a ride and pay significantly less.

Kelly



On 1/24/15, Andy Baracco w...@socal.rr.com wrote:
 The only difference is that taxis are generally regulated by an entity such

 as a taxi commission, and there are procedures that you can undertake if
 there are issues such as discrimination because of your disability, or
 because you have a service animal.

 Andy


 -Original Message-
 From: Marianne Denning
 Sent: Saturday, January 24, 2015 8:16 AM
 To: viphone@googlegroups.com
 Subject: Re: Uber app

 All of these issues are the same if you call for a taxi also.  People
 with service dogs are, infrequently, refused service by a taxi driver.

 On 1/24/15, SSEric sseri...@gmail.com wrote:
 Those are a whole lot of maybe’s…



 Maybe the dog is unclean or not well behaved. Maybe the owner doesn’t
 know
 how to properly load the dog.



 If a driver is dispatched, it is recorded and there will be questions if
 he
 doesn’t pick up a fare



 Remember, though, these are private cars. Some are large and some are
 small.
 You are responsible for making sure your dog is a considerate guest.



 Eric





   _

 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
 Behalf
 Of Cristóbal
 Sent: Friday, January 23, 2015 7:26 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 Now that’s a different story. I haven’t had a guide in years, but you’re
 always hearing about terrible experiences with folks and their dogs. Part
 of
 it has to do with the driver’s lack of knowledge having to do with
 service
 animals and regulations and sometimes they’re just jerks. Refusing to
 pick
 you up upon arrival, maybe they see you as they’re driving up and decide
 to
 keep on going. Give you lip and harass you about your dog during the
 ride.
 Maybe they’ll claim your dog did X, Y and Z in their car and try to stick
 you with a cleaning charge, etc. That’s basically going to be more hit
 and
 miss.





 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
 Behalf
 Of rex wisdom
 Sent: Friday, January 23, 2015 4:06 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 What kind of results has anyone had using uber that has a dog guide?



 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
 Behalf
 Of Cristóbal
 Sent: Friday, January 23, 2015 2:09 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 Probably not more risky than entrusting yourself to the services of a
 regular taxi driver.



 All in all my Uber/Lyft experiences have been fine. You get the
 occasional
 character, but nothing that would have made me feel uncomfortable. Then
 again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
 traveling by herself.



 Remember, you can rate your driver and if you give them a low rating, you
 won’t’ be pared with that driver again or at least that is how it’s
 supposed
 to work.





 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
 Behalf
 Of M.Nelson
 Sent: Friday, January 23, 2015 11:45 AM
 To: viphone@googlegroups.com
 Subject: Uber app



 Taxi service is terribly expensive here in Reno so I have been thinking
 of
 giving Uber a try. there have been some scattered reports of problems
 because the drivers are not screened. Has anyone on the list had any
 issues
 like assaults or whatever? As a senior totally blind woman saving a
 couple
 of bucks is not worth taking unsafe rides. Is there any thing to these
 rumors or am I just being overly cautious?

 Marie





   _


  http://www.avast.com/

 This email is free from viruses and malware because avast! Antivirus
 http://www.avast.com/  protection is active.



 --
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 All new members to the this list are moderated by default. If you have
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 a
 member's post is inappropriate, please contact the owners or moderators
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 ---
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 VIPhone group

Re: Uber app

[Andy Baracco]

All too often the taxi lobby has the ear of governmental entities, and 
little by little these governmental entities are trying to force those 
expensive and burdensome regulations on the ride share companies. Even 
though Uber provides insurance for drivers and riders when a trip is taking 
place. California requires that all drivers have a certain kind of insurance 
of their own, thus making it more expensive for people to take on this kind 
of work. There's even talk of making ride share drivers purchase the same 
medallions that taxi owners must purchase. The intent is simple, to make it 
so prohibitively expensive for them to operate that they'll just go away.

Andy


-Original Message- 
From: Kelly Pierce

Sent: Saturday, January 24, 2015 2:04 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

Because government in many places inserts itself in taxis too
frequently, artificial  scarcity is created and prices are jacked up
way beyond what the marketplace wants to pay.  Thanks to technology,
rideshare companies can connect drivers in their own personal vehicles
to riders without city Hall getting in the middle and making demands.
Freed from most of the burdensome regulations, the ride share
companies can offer their services for significantly less.  If you
want the government trained drivers and government inspected cars
Marianne, then use a taxi by all means.  for those of us who don't
need government to insert itself into every crevice of our lives, we
can engage in a private transaction with someone willing to accept our
money for a ride and pay significantly less.

Kelly



On 1/24/15, Andy Baracco w...@socal.rr.com wrote:
The only difference is that taxis are generally regulated by an entity 
such


as a taxi commission, and there are procedures that you can undertake if
there are issues such as discrimination because of your disability, or
because you have a service animal.

Andy


-Original Message-
From: Marianne Denning
Sent: Saturday, January 24, 2015 8:16 AM
To: viphone@googlegroups.com
Subject: Re: Uber app

All of these issues are the same if you call for a taxi also.  People
with service dogs are, infrequently, refused service by a taxi driver.

On 1/24/15, SSEric sseri...@gmail.com wrote:

Those are a whole lot of maybe’s…



Maybe the dog is unclean or not well behaved. Maybe the owner doesn’t
know
how to properly load the dog.



If a driver is dispatched, it is recorded and there will be questions if
he
doesn’t pick up a fare



Remember, though, these are private cars. Some are large and some are
small.
You are responsible for making sure your dog is a considerate guest.



Eric





  _

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 7:26 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



Now that’s a different story. I haven’t had a guide in years, but you’re
always hearing about terrible experiences with folks and their dogs. Part
of
it has to do with the driver’s lack of knowledge having to do with
service
animals and regulations and sometimes they’re just jerks. Refusing to
pick
you up upon arrival, maybe they see you as they’re driving up and decide
to
keep on going. Give you lip and harass you about your dog during the
ride.
Maybe they’ll claim your dog did X, Y and Z in their car and try to stick
you with a cleaning charge, etc. That’s basically going to be more hit
and
miss.





From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of rex wisdom
Sent: Friday, January 23, 2015 4:06 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



What kind of results has anyone had using uber that has a dog guide?



From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



Probably not more risky than entrusting yourself to the services of a
regular taxi driver.



All in all my Uber/Lyft experiences have been fine. You get the
occasional
character, but nothing that would have made me feel uncomfortable. Then
again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
traveling by herself.



Remember, you can rate your driver and if you give them a low rating, you
won’t’ be pared with that driver again or at least that is how it’s
supposed
to work.





From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app



Taxi service is terribly expensive here in Reno so I have been thinking
of
giving Uber a try. there have been some scattered reports of problems
because the drivers are not screened. Has anyone on the list had any
issues
like assaults or whatever? As a senior totally blind woman saving a
couple
of bucks is not worth taking unsafe rides. Is there any thing to these
rumors or am I just being overly

Re: Uber app

[Christopher Chaltain]

And one place government can assist is ensuring blind passengers and dog 
guide users aren't discriminated against.


On 01/24/2015 04:04 PM, Kelly Pierce wrote:

Because government in many places inserts itself in taxis too
frequently, artificial  scarcity is created and prices are jacked up
way beyond what the marketplace wants to pay.  Thanks to technology,
rideshare companies can connect drivers in their own personal vehicles
to riders without city Hall getting in the middle and making demands.
Freed from most of the burdensome regulations, the ride share
companies can offer their services for significantly less.  If you
want the government trained drivers and government inspected cars
Marianne, then use a taxi by all means.  for those of us who don't
need government to insert itself into every crevice of our lives, we
can engage in a private transaction with someone willing to accept our
money for a ride and pay significantly less.

Kelly



On 1/24/15, Andy Baracco w...@socal.rr.com wrote:

The only difference is that taxis are generally regulated by an entity such

as a taxi commission, and there are procedures that you can undertake if
there are issues such as discrimination because of your disability, or
because you have a service animal.

Andy


-Original Message-
From: Marianne Denning
Sent: Saturday, January 24, 2015 8:16 AM
To: viphone@googlegroups.com
Subject: Re: Uber app

All of these issues are the same if you call for a taxi also.  People
with service dogs are, infrequently, refused service by a taxi driver.

On 1/24/15, SSEric sseri...@gmail.com wrote:

Those are a whole lot of maybe’s…



Maybe the dog is unclean or not well behaved. Maybe the owner doesn’t
know
how to properly load the dog.



If a driver is dispatched, it is recorded and there will be questions if
he
doesn’t pick up a fare



Remember, though, these are private cars. Some are large and some are
small.
You are responsible for making sure your dog is a considerate guest.



Eric





   _

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 7:26 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



Now that’s a different story. I haven’t had a guide in years, but you’re
always hearing about terrible experiences with folks and their dogs. Part
of
it has to do with the driver’s lack of knowledge having to do with
service
animals and regulations and sometimes they’re just jerks. Refusing to
pick
you up upon arrival, maybe they see you as they’re driving up and decide
to
keep on going. Give you lip and harass you about your dog during the
ride.
Maybe they’ll claim your dog did X, Y and Z in their car and try to stick
you with a cleaning charge, etc. That’s basically going to be more hit
and
miss.





From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of rex wisdom
Sent: Friday, January 23, 2015 4:06 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



What kind of results has anyone had using uber that has a dog guide?



From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app



Probably not more risky than entrusting yourself to the services of a
regular taxi driver.



All in all my Uber/Lyft experiences have been fine. You get the
occasional
character, but nothing that would have made me feel uncomfortable. Then
again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
traveling by herself.



Remember, you can rate your driver and if you give them a low rating, you
won’t’ be pared with that driver again or at least that is how it’s
supposed
to work.





From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf
Of M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app



Taxi service is terribly expensive here in Reno so I have been thinking
of
giving Uber a try. there have been some scattered reports of problems
because the drivers are not screened. Has anyone on the list had any
issues
like assaults or whatever? As a senior totally blind woman saving a
couple
of bucks is not worth taking unsafe rides. Is there any thing to these
rumors or am I just being overly cautious?

Marie





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Re: Uber app

[Marianne Denning]

There are more and more of these vague areas where people are using
something private for a public purpose.  The parties are different
because those parties are not available to the general public on a
regular basis. If they were using their home as a bed and breakfast it
would fall under different laws.  Crazy.

On 1/23/15, rex wisdom rexwis...@verizon.net wrote:
 That is interesting.  I would have thought because the car was privately
 owned the driver didn’t come under the same laws as taxi cabs.  I guess I
 thought this because when I worked at the Pentagon many times co-workers
 would have a party and some of them asked me not to bring my guide to the
 party.  Needless to say I did not attend the party at their home.



 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Andy Baracco
 Sent: Friday, January 23, 2015 9:40 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app



 I know that the NFB of California has litigation going about discrimination
 against guide dog users on the part of uber drivers.



 Andy



 From: rex wisdom mailto:rexwis...@verizon.net

 Sent: Friday, January 23, 2015 4:05 PM

 To: viphone@googlegroups.com

 Subject: RE: Uber app

 What kind of results has anyone had using uber that has a dog guide?



 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Cristóbal
 Sent: Friday, January 23, 2015 2:09 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 Probably not more risky than entrusting yourself to the services of a
 regular taxi driver.



 All in all my Uber/Lyft experiences have been fine. You get the occasional
 character, but nothing that would have made me feel uncomfortable. Then
 again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
 traveling by herself.



 Remember, you can rate your driver and if you give them a low rating, you
 won’t’ be pared with that driver again or at least that is how it’s supposed
 to work.





 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of M.Nelson
 Sent: Friday, January 23, 2015 11:45 AM
 To: viphone@googlegroups.com
 Subject: Uber app



 Taxi service is terribly expensive here in Reno so I have been thinking of
 giving Uber a try. there have been some scattered reports of problems
 because the drivers are not screened. Has anyone on the list had any issues
 like assaults or whatever? As a senior totally blind woman saving a couple
 of bucks is not worth taking unsafe rides. Is there any thing to these
 rumors or am I just being overly cautious?

 Marie





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 This email is free from viruses and malware because avast! Antivirus
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RE: Uber app

[SSEric]

Those are a whole lot of maybe’s…

 

Maybe the dog is unclean or not well behaved. Maybe the owner doesn’t know
how to properly load the dog.

 

If a driver is dispatched, it is recorded and there will be questions if he
doesn’t pick up a fare

 

Remember, though, these are private cars. Some are large and some are small.
You are responsible for making sure your dog is a considerate guest.

 

Eric

 

 

  _  

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 7:26 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Now that’s a different story. I haven’t had a guide in years, but you’re
always hearing about terrible experiences with folks and their dogs. Part of
it has to do with the driver’s lack of knowledge having to do with service
animals and regulations and sometimes they’re just jerks. Refusing to pick
you up upon arrival, maybe they see you as they’re driving up and decide to
keep on going. Give you lip and harass you about your dog during the ride.
Maybe they’ll claim your dog did X, Y and Z in their car and try to stick
you with a cleaning charge, etc. That’s basically going to be more hit and
miss. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of rex wisdom
Sent: Friday, January 23, 2015 4:06 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

What kind of results has anyone had using uber that has a dog guide?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a
regular taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional
character, but nothing that would have made me feel uncomfortable. Then
again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
traveling by herself. 

 

Remember, you can rate your driver and if you give them a low rating, you
won’t’ be pared with that driver again or at least that is how it’s supposed
to work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of
giving Uber a try. there have been some scattered reports of problems
because the drivers are not screened. Has anyone on the list had any issues
like assaults or whatever? As a senior totally blind woman saving a couple
of bucks is not worth taking unsafe rides. Is there any thing to these
rumors or am I just being overly cautious?

Marie

 

 

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This email is free from viruses and malware because avast! Antivirus
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Re: Uber app

[Marianne Denning]

All of these issues are the same if you call for a taxi also.  People
with service dogs are, infrequently, refused service by a taxi driver.

On 1/24/15, SSEric sseri...@gmail.com wrote:
 Those are a whole lot of maybe’s…



 Maybe the dog is unclean or not well behaved. Maybe the owner doesn’t know
 how to properly load the dog.



 If a driver is dispatched, it is recorded and there will be questions if he
 doesn’t pick up a fare



 Remember, though, these are private cars. Some are large and some are
 small.
 You are responsible for making sure your dog is a considerate guest.



 Eric





   _

 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Cristóbal
 Sent: Friday, January 23, 2015 7:26 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 Now that’s a different story. I haven’t had a guide in years, but you’re
 always hearing about terrible experiences with folks and their dogs. Part
 of
 it has to do with the driver’s lack of knowledge having to do with service
 animals and regulations and sometimes they’re just jerks. Refusing to pick
 you up upon arrival, maybe they see you as they’re driving up and decide to
 keep on going. Give you lip and harass you about your dog during the ride.
 Maybe they’ll claim your dog did X, Y and Z in their car and try to stick
 you with a cleaning charge, etc. That’s basically going to be more hit and
 miss.





 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of rex wisdom
 Sent: Friday, January 23, 2015 4:06 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 What kind of results has anyone had using uber that has a dog guide?



 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Cristóbal
 Sent: Friday, January 23, 2015 2:09 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app



 Probably not more risky than entrusting yourself to the services of a
 regular taxi driver.



 All in all my Uber/Lyft experiences have been fine. You get the occasional
 character, but nothing that would have made me feel uncomfortable. Then
 again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
 traveling by herself.



 Remember, you can rate your driver and if you give them a low rating, you
 won’t’ be pared with that driver again or at least that is how it’s
 supposed
 to work.





 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of M.Nelson
 Sent: Friday, January 23, 2015 11:45 AM
 To: viphone@googlegroups.com
 Subject: Uber app



 Taxi service is terribly expensive here in Reno so I have been thinking of
 giving Uber a try. there have been some scattered reports of problems
 because the drivers are not screened. Has anyone on the list had any issues
 like assaults or whatever? As a senior totally blind woman saving a couple
 of bucks is not worth taking unsafe rides. Is there any thing to these
 rumors or am I just being overly cautious?

 Marie





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Re: Uber app

[Marie]

Taxi service is terribly expensive here in Reno so I am thinking of giving 
Uber a try. I have heard there have been a few bad experiences as in 
assaults, etc. because the drivers are not screened. Has anyone had any 
problems of this sort? Being a senior lady I don't want to save a couple of 
bucks if there is any real danger involved. It seems that a lot of blind 
individuals are using the service with good results so am I being silly to 
worry?

Marie


-Original Message- 
From: Jeff Clark

Sent: Wednesday, January 21, 2015 7:32 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

Ryan,
I have done the same. To avoid the reverse, be sure you tap set pickup 
location on the main screen. From there swipe to add destination. This is 
where you place your destination. You can either get your fare estimate or 
request the ride on that screen.

Hope this helps.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Ryan Mann

Sent: Wednesday, January 21, 2015 9:45 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

I don't know if It's fully accessible.  The last couple rides, I kept 
reversing the pickup address and destination address.



Sent from my iPhone

On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
wrote:


I assume you mean the app to get a Uber ride.  If so, yes it is 
accessible.



On 1/21/15, david gross david.dgro...@gmail.com wrote:
Can this app be used with vo?

Sent from my iPhone

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--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053

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Re: Uber app

[Thom Spittle]

Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.
The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a free 
ride up to a $20 value.

Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone

 On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:
 
 Taxi service is terribly expensive here in Reno so I am thinking of giving 
 Uber a try. I have heard there have been a few bad experiences as in 
 assaults, etc. because the drivers are not screened. Has anyone had any 
 problems of this sort? Being a senior lady I don't want to save a couple of 
 bucks if there is any real danger involved. It seems that a lot of blind 
 individuals are using the service with good results so am I being silly to 
 worry?
 Marie
 
 
 -Original Message- From: Jeff Clark
 Sent: Wednesday, January 21, 2015 7:32 PM
 To: viphone@googlegroups.com
 Subject: RE: Uber app
 
 Ryan,
 I have done the same. To avoid the reverse, be sure you tap set pickup 
 location on the main screen. From there swipe to add destination. This is 
 where you place your destination. You can either get your fare estimate or 
 request the ride on that screen.
 Hope this helps.
 Jeff
 
 
 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Ryan Mann
 Sent: Wednesday, January 21, 2015 9:45 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app
 
 I don't know if It's fully accessible.  The last couple rides, I kept 
 reversing the pickup address and destination address.
 
 
 Sent from my iPhone
 
 On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
 wrote:
 
 I assume you mean the app to get a Uber ride.  If so, yes it is accessible.
 
 On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?
 
 Sent from my iPhone
 
 --
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 (513) 607-6053
 
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RE: Uber app

[Cristóbal]

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 

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Re: Uber app

[Brent Harding]

Yes, have definitely had good luck with it. They always come fairly close to 
the amount of time the app says, and it works great.


- Original Message - 
From: Thom Spittle thom3...@gmail.com

To: viphone@googlegroups.com
Sent: Friday, January 23, 2015 12:02 PM
Subject: Re: Uber app


Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.

The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a 
free ride up to a $20 value.


Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone


On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:

Taxi service is terribly expensive here in Reno so I am thinking of giving 
Uber a try. I have heard there have been a few bad experiences as in 
assaults, etc. because the drivers are not screened. Has anyone had any 
problems of this sort? Being a senior lady I don't want to save a couple 
of bucks if there is any real danger involved. It seems that a lot of 
blind individuals are using the service with good results so am I being 
silly to worry?

Marie


-Original Message- From: Jeff Clark
Sent: Wednesday, January 21, 2015 7:32 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

Ryan,
I have done the same. To avoid the reverse, be sure you tap set pickup 
location on the main screen. From there swipe to add destination. This 
is where you place your destination. You can either get your fare estimate 
or request the ride on that screen.

Hope this helps.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Ryan Mann

Sent: Wednesday, January 21, 2015 9:45 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

I don't know if It's fully accessible.  The last couple rides, I kept 
reversing the pickup address and destination address.



Sent from my iPhone

On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
wrote:


I assume you mean the app to get a Uber ride.  If so, yes it is 
accessible.



On 1/21/15, david gross david.dgro...@gmail.com wrote:
Can this app be used with vo?

Sent from my iPhone

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(513) 607-6053

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Re: Uber app

[M.Nelson]

Thanks so much, this is a very nice offer.
Marie


-Original Message- 
From: Thom Spittle

Sent: Friday, January 23, 2015 10:02 AM
To: viphone@googlegroups.com
Subject: Re: Uber app

Hi Marie,
I have nothing but good experiences with Uber. The drivers are just regular 
people trying to make a little extra money.

The vehicles are much better than a regular taxi cab.
Go go ahead and give it a try. You can use my promo code thoms9 to get a 
free ride up to a $20 value.


Let me know if I can help,

Thom S
thom3...@gmail.com

Sent from my iPhone


On Jan 23, 2015, at 12:50 PM, Marie scribbl...@comcast.net wrote:

Taxi service is terribly expensive here in Reno so I am thinking of giving 
Uber a try. I have heard there have been a few bad experiences as in 
assaults, etc. because the drivers are not screened. Has anyone had any 
problems of this sort? Being a senior lady I don't want to save a couple 
of bucks if there is any real danger involved. It seems that a lot of 
blind individuals are using the service with good results so am I being 
silly to worry?

Marie


-Original Message- From: Jeff Clark
Sent: Wednesday, January 21, 2015 7:32 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

Ryan,
I have done the same. To avoid the reverse, be sure you tap set pickup 
location on the main screen. From there swipe to add destination. This 
is where you place your destination. You can either get your fare estimate 
or request the ride on that screen.

Hope this helps.
Jeff


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Ryan Mann

Sent: Wednesday, January 21, 2015 9:45 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

I don't know if It's fully accessible.  The last couple rides, I kept 
reversing the pickup address and destination address.



Sent from my iPhone

On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com 
wrote:


I assume you mean the app to get a Uber ride.  If so, yes it is 
accessible.



On 1/21/15, david gross david.dgro...@gmail.com wrote:
Can this app be used with vo?

Sent from my iPhone

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(513) 607-6053

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Re: Uber app

[Kelly Pierce]

Here in Chicago, there have been two incidents of sexual violence, one
against a woman and another against a 5’9 110 pound man.  The woman
was intoxicated and passed out in the car.  She awoke in the driver’s
apartment with her clothes pulled down to her ankles exposing her
pelvis.  The driver obviously sexually assaulted her.  The male victim
was only 18 years old and seemed not to know how to respond to a
middle age man much bigger than him who was groping his genitals and
restraining his movement.  Eventually he escaped from the clutches of
this sexual predator.  The driver of the man has a wife and children.
Both attackers were arrested and charged with felonies that are not
probationable and will require some prison time if the defendants are
convicted.  Both of the victims rode in the front seat when the driver
asked them to do so.

Also, both of the rides happened late night. Uber has been the only
company in Chicago where riders have been victimized by drivers.  My
suggestion is to insist on riding in the back seat and be sure your
driver stays on his route.  In some cities, Uber offers people the
choice of women-only drivers.  In using the three different services,
I have only had one woman driver so the pool of women drivers may be
small.


Kelly




On 1/23/15, Cristóbal crismuno...@gmail.com wrote:
 Probably not more risky than entrusting yourself to the services of a
 regular taxi driver.



 All in all my Uber/Lyft experiences have been fine. You get the occasional
 character, but nothing that would have made me feel uncomfortable. Then
 again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman
 traveling by herself.



 Remember, you can rate your driver and if you give them a low rating, you
 won’t’ be pared with that driver again or at least that is how it’s supposed
 to work.





 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of M.Nelson
 Sent: Friday, January 23, 2015 11:45 AM
 To: viphone@googlegroups.com
 Subject: Uber app



 Taxi service is terribly expensive here in Reno so I have been thinking of
 giving Uber a try. there have been some scattered reports of problems
 because the drivers are not screened. Has anyone on the list had any issues
 like assaults or whatever? As a senior totally blind woman saving a couple
 of bucks is not worth taking unsafe rides. Is there any thing to these
 rumors or am I just being overly cautious?

 Marie





   _


  http://www.avast.com/

 This email is free from viruses and malware because avast! Antivirus
 http://www.avast.com/  protection is active.



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RE: Uber app

[rex wisdom]

What kind of results has anyone had using uber that has a dog guide?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 

  _  


 http://www.avast.com/ 

This email is free from viruses and malware because avast! Antivirus 
http://www.avast.com/  protection is active. 

 

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Re: Uber app

[Deb Lewis]

I use uber regularly with my guide dog and am very pleased with the results. 
I have had one or two drivers not want to take my dog but I’m able to find this 
out in advance because I call the driver to let them know I am a blind person 
with a guide dog. I think that’s a reasonable courtesy and I think it makes 
sure the driver spots me instead of expecting me to find them. In the two cases 
where the driver did not want the dog they were very nice to me and assisted me 
to get another car. Most of the drivers are totally fine about the dog. I love 
Uber and am overall very satisfied with the treatment i’ve had. 

 On Jan 23, 2015, at 4:05 PM, rex wisdom rexwis...@verizon.net wrote:
 
 What kind of results has anyone had using uber that has a dog guide?
  
 From: viphone@googlegroups.com mailto:viphone@googlegroups.com 
 [mailto:viphone@googlegroups.com mailto:viphone@googlegroups.com] On Behalf 
 Of Cristóbal
 Sent: Friday, January 23, 2015 2:09 PM
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 Subject: RE: Uber app
  
 Probably not more risky than entrusting yourself to the services of a regular 
 taxi driver. 
  
 All in all my Uber/Lyft experiences have been fine. You get the occasional 
 character, but nothing that would have made me feel uncomfortable. Then 
 again, I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman 
 traveling by herself. 
  
 Remember, you can rate your driver and if you give them a low rating, you 
 won’t’ be pared with that driver again or at least that is how it’s supposed 
 to work. 
  
  
 From: viphone@googlegroups.com mailto:viphone@googlegroups.com 
 [mailto:viphone@googlegroups.com mailto:viphone@googlegroups.com] On Behalf 
 Of M.Nelson
 Sent: Friday, January 23, 2015 11:45 AM
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 Subject: Uber app
  
 Taxi service is terribly expensive here in Reno so I have been thinking of 
 giving Uber a try. there have been some scattered reports of problems because 
 the drivers are not screened. Has anyone on the list had any issues like 
 assaults or whatever? As a senior totally blind woman saving a couple of 
 bucks is not worth taking unsafe rides. Is there any thing to these rumors or 
 am I just being overly cautious?
 Marie
  
  
 
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 directly rather than posting on the list itself. The archives

Re: Uber app

[Andy Baracco]

I know that the NFB of California has litigation going about discrimination 
against guide dog users on the part of uber drivers.

Andy

From: rex wisdom 
Sent: Friday, January 23, 2015 4:05 PM
To: viphone@googlegroups.com 
Subject: RE: Uber app
What kind of results has anyone had using uber that has a dog guide?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 





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protection is active. 
 

 

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I'm not wearing a diaper, so don't try to change me.

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RE: Uber app

[Cristóbal]

Now that’s a different story. I haven’t had a guide in years, but you’re always 
hearing about terrible experiences with folks and their dogs. Part of it has to 
do with the driver’s lack of knowledge having to do with service animals and 
regulations and sometimes they’re just jerks. Refusing to pick you up upon 
arrival, maybe they see you as they’re driving up and decide to keep on going. 
Give you lip and harass you about your dog during the ride. Maybe they’ll claim 
your dog did X, Y and Z in their car and try to stick you with a cleaning 
charge, etc. That’s basically going to be more hit and miss. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
rex wisdom
Sent: Friday, January 23, 2015 4:06 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

What kind of results has anyone had using uber that has a dog guide?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 

  _  


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This email is free from viruses and malware because avast! Antivirus 
http://www.avast.com/  protection is active. 

 

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RE: Uber app

[rex wisdom]

Would you mind telling me the city you live in.  We have just gotten uber in 
Dallas Texas, or I just heard about it a few days ago.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Deb Lewis
Sent: Friday, January 23, 2015 7:23 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

 

I use uber regularly with my guide dog and am very pleased with the results. 

I have had one or two drivers not want to take my dog but I’m able to find this 
out in advance because I call the driver to let them know I am a blind person 
with a guide dog. I think that’s a reasonable courtesy and I think it makes 
sure the driver spots me instead of expecting me to find them. In the two cases 
where the driver did not want the dog they were very nice to me and assisted me 
to get another car. Most of the drivers are totally fine about the dog. I love 
Uber and am overall very satisfied with the treatment i’ve had. 

 

On Jan 23, 2015, at 4:05 PM, rex wisdom rexwis...@verizon.net wrote:

 

What kind of results has anyone had using uber that has a dog guide?

 

From:  mailto:viphone@googlegroups.com viphone@googlegroups.com [ 
mailto:viphone@googlegroups.com mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To:  mailto:viphone@googlegroups.com viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From:  mailto:viphone@googlegroups.com viphone@googlegroups.com [ 
mailto:viphone@googlegroups.com mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To:  mailto:viphone@googlegroups.com viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 

  _  


 http://www.avast.com/ 

This email is free from viruses and malware because  http://www.avast.com/ 
avast! Antivirus protection is active. 

 

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new

RE: Uber app

[rex wisdom]

That is interesting.  I would have thought because the car was privately owned 
the driver didn’t come under the same laws as taxi cabs.  I guess I thought 
this because when I worked at the Pentagon many times co-workers would have a 
party and some of them asked me not to bring my guide to the party.  Needless 
to say I did not attend the party at their home.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Andy Baracco
Sent: Friday, January 23, 2015 9:40 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

 

I know that the NFB of California has litigation going about discrimination 
against guide dog users on the part of uber drivers.

 

Andy

 

From: rex wisdom mailto:rexwis...@verizon.net  

Sent: Friday, January 23, 2015 4:05 PM

To: viphone@googlegroups.com 

Subject: RE: Uber app

What kind of results has anyone had using uber that has a dog guide?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 

  _  


 http://www.avast.com/ 

This email is free from viruses and malware because avast! Antivirus 
http://www.avast.com/  protection is active. 

 

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I'm not wearing a diaper, so don't try

RE: Uber app

[Cristóbal]

Ride share drivers are independent contractors, but basically, you can consider 
them driving you as the service they’re providing and their car as that place 
of service that they’re providing it in so they have to follow ADA guidelines. 
Some drivers may not be up to speed on what that entails or again, they just 
may not care. 

 

As far as the other thing, there’s a time and place for everything. Just 
because I would go somewhere, didn’t mean I wanted to take my dog. It might get 
stressed out. You may not be able to pay the proper attention to it. Perhaps 
the hoast of the party or a member of the household is allergic or scared of 
dogs or they simply don’t like dogs. I wouldnt’ consider that to be an 
unreasonable request out of hand.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
rex wisdom
Sent: Friday, January 23, 2015 8:42 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

That is interesting.  I would have thought because the car was privately owned 
the driver didn’t come under the same laws as taxi cabs.  I guess I thought 
this because when I worked at the Pentagon many times co-workers would have a 
party and some of them asked me not to bring my guide to the party.  Needless 
to say I did not attend the party at their home.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Andy Baracco
Sent: Friday, January 23, 2015 9:40 PM
To: viphone@googlegroups.com
Subject: Re: Uber app

 

I know that the NFB of California has litigation going about discrimination 
against guide dog users on the part of uber drivers.

 

Andy

 

From: rex wisdom mailto:rexwis...@verizon.net  

Sent: Friday, January 23, 2015 4:05 PM

To: viphone@googlegroups.com 

Subject: RE: Uber app

What kind of results has anyone had using uber that has a dog guide?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Friday, January 23, 2015 2:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app

 

Probably not more risky than entrusting yourself to the services of a regular 
taxi driver. 

 

All in all my Uber/Lyft experiences have been fine. You get the occasional 
character, but nothing that would have made me feel uncomfortable. Then again, 
I’m 6-2 and 240 pounds. So I can appreciate the concern of a woman traveling by 
herself. 

 

Remember, you can rate your driver and if you give them a low rating, you 
won’t’ be pared with that driver again or at least that is how it’s supposed to 
work. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M.Nelson
Sent: Friday, January 23, 2015 11:45 AM
To: viphone@googlegroups.com
Subject: Uber app

 

Taxi service is terribly expensive here in Reno so I have been thinking of 
giving Uber a try. there have been some scattered reports of problems because 
the drivers are not screened. Has anyone on the list had any issues like 
assaults or whatever? As a senior totally blind woman saving a couple of bucks 
is not worth taking unsafe rides. Is there any thing to these rumors or am I 
just being overly cautious?

Marie

 

 

  _  


 http://www.avast.com/ 

This email is free from viruses and malware because avast! Antivirus 
http://www.avast.com/  protection is active. 

 

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For more options

Re: Uber app

[Marianne Denning]

I assume you mean the app to get a Uber ride.  If so, yes it is accessible.

On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?

 Sent from my iPhone

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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053

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Re: Uber app

[Joseph Hudson]

Yes, but whoever has to be available endorse city before you can use the app. I 
think it has away within the app to check to see if Hoover is available.
 On Jan 21, 2015, at 6:54 PM, david gross david.dgro...@gmail.com wrote:
 
 Can this app be used with vo?
 
 Sent from my iPhone
 
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Re: Uber app

[Ryan Mann]

I don't know if It's fully accessible.  The last couple rides, I kept reversing 
the pickup address and destination address.


Sent from my iPhone

 On Jan 21, 2015, at 7:56 PM, Marianne Denning maria...@denningweb.com wrote:
 
 I assume you mean the app to get a Uber ride.  If so, yes it is accessible.
 
 On 1/21/15, david gross david.dgro...@gmail.com wrote:
 Can this app be used with vo?
 
 Sent from my iPhone
 
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 Teacher of students who are blind or visually impaired
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Re: Uber app

[Andy Baracco]

Yes, it is very accessible with VO. Use it all the time.

Andy


-Original Message- 
From: david gross

Sent: Wednesday, January 21, 2015 4:54 PM
To: viphone@googlegroups.com
Subject: Uber app

Can this app be used with vo?

Sent from my iPhone

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I'm not wearing a diaper, so don't try to change me. 


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