Re: Sierra setup problem

2016-10-13 Thread Rosemary Spark
Hi Ronni, Yes...I delayed posting a hooray message but your malware advice seemed to work...not th culprit they mentioned but something in the same spot called Goforth or some such. Once I deleted and tried again it now seems to be fine. Though how it go there I have no idea, because I don't open

Re: Sierra setup problem

2016-10-13 Thread Ronda Brown
Hi Rosemary, Is this issue resolved? Please post your results. I'm trying to clear my 'outstanding WAMUG support folder'. Cheers, Ronni Sent from Ronni's iPad4 > On 6 Oct. 2016, at 10:24 am, Ronni Brown wrote: > > Hi Rosemary, > /Volumes/Installer

Re: Sierra setup problem

2016-10-05 Thread Ronni Brown
Hi Rosemary, /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM I’ve been suspecting you might have Malware on your Mac. Now you have mentioned the above - AppYM - you could have installed one or more variants of the “InstallMac” trojan. Go to this Apple discussion and carefully

Re: Sierra setup problem

2016-10-05 Thread Rosemary Spark
Hi Ronni, Tried again. It seemed to get further this time. However Activity monitor still shows /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM Do I turn this off/delete it etc it (Time Machine/Crash Plan off for now) Cheers Rosemary Rosemary Spark PO Box 781 South Fremantle WA 6162

Re: Sierra setup problem

2016-10-05 Thread Rosemary Spark
Hi Ronni, Yeah...II figured they were strays bu I can't find them. Any advice greatly appreciated in deleting installs. No luck booking Genius Bar all this week! Cheers Rosemary On Wednesday, 5 October 2016, Ronni Brown wrote: > Hi Rosemary, > > I would NOT be backing up to

Re: Sierra setup problem

2016-10-05 Thread Ronni Brown
Hi Rosemary, I would NOT be backing up to Time Machine or any backup until you get this sorted. I had assumed you would NOT have anything connected to your MacBook Pro when you were downloading the Sierra install. And all applications had been quit before you started to download & install

Re: Sierra setup problem

2016-10-05 Thread Rosemary Spark
HI Ronni, Yes I seem to have the Recovery disk 3: Apple_Boot Recovery HD 650.0 MB disk0s3 but I also have these listed after /dev/disk1 (internal, virtual): the mac /dev/disk2 (disk image): #: TYPE NAMESIZE

Re: Sierra setup problem

2016-10-05 Thread Ronni Brown
Hi Rosemary, Doesn’t sound like you have booted into the Recovery Partition. Here is how to boot into Recovery Drive: Shut down your Mac. (Apple menu > Shut Down.) Hold down the Command and R keys simultaneously and press the Power button. Keep holding Command and R until the Apple logo appears

Re: Sierra setup problem

2016-10-04 Thread Rosemary Spark
Hi Ronni, {BTW Overview Hardware 2 memory slots 8GB each} I thought I followed your instructions, but there seems still to be problems (messages about no app memory). When I go to Disk Utility now in the disc list there are 3 "ghost" installers listed. Where will I find these? There does not seem

Re: Sierra setup problem

2016-10-04 Thread Ronni Brown
Hi Rosemary, No Storage is not RAM (Random Access Memory) Under the Apple logo at top left of the Menu Bar - 'About this Mac’ System Report - Hardware Overview - Memory 8GB? — If Sierra itself is the problem, you’ll need to install it anew. You can do this without affecting your files and

Re: Sierra setup problem

2016-10-03 Thread Rosemary Spark
Hi Ronni, 1) Storage (is that RAM?) Available: 170.77 GB (170,768,736,256 bytes) Capacity: 499.05 GB (499,046,809,600 bytes) 2) How do re-install Sierra (it's loaded...but I don't know if properly) Cheers Rosemary Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8

Re: Sierra setup problem

2016-10-03 Thread Ronni Brown
Hello Rosemary, How much RAM (memory) do you have installed in your MacBook Pro? If you get an error message while installing macOS Sierra saying that you don't have enough hard drive space, then restart your Mac and boot into safe mode. To do this, turn off your Mac and wait 10 seconds, the

Sierra setup problem

2016-10-03 Thread Rosemary Spark
Hi there, I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after backing up etc Ronni!) However, when it loaded it stopped and said there wasn't enough app memory... with only Setup running! So I said cancel...but it seems Sierra was loaded anyway. I've now gone through my apps