date:20110626

Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread RickG

+1

On Sun, Jun 26, 2011 at 10:11 AM, Chuck Hogg  wrote:

> I have never in all my years of working with Ubiquiti products had
> issues with rma's...in fact they are better then most other companies
> out there.
>
> Chuck
>
> On Friday, June 24, 2011, Tom Sharples  wrote:
> > It is interesting. But I am just astonished that a company with annual
> sales
> > in excess of $100M can't do a better job of supporting their customers.
> > Relying on the forum and a couple of overworked CSRs is just ridiculous.
> I
> > still can't get answers to my emails or returns of RMA'd items.
> >
> > Tom S.
> >
> > - Original Message -
> > From: "Jeromie Reeves" 
> > To: "WISPA General List" 
> > Sent: Thursday, June 23, 2011 9:28 AM
> > Subject: Re: [WISPA] UBNT files $200M IPO
> >
> >
> >> That was a very interesting read.
> >>
> >> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett  >
> >> wrote:
> >>>
> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
> >>>
> >>> --
> >>>
> >>>
> >>> -
> >>> Mike Hammett
> >>> Intelligent Computing Solutions
> >>> http://www.ics-il.com
> >>>
> >>>
> >>>
> >>>
> >>>
> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>>
> 
> >>>
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> Archives: http://lists.wispa.org/pipermail/wireless/
> >>>
> >>
> >>
> >>
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> 
> >>
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> >
>
> --
> Regards,
>
> Chuck
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
>
> 
>
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>
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>
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>



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-RickG



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Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Blair Davis



  
  
I have never had a problem with UBNT and RMA's past having to wait
for an item to get back in stock...

Their RMA process and responsiveness, IMHO, is one of the best in
the business.

And I've done a fair number with them...


On 6/26/2011 9:25 AM, Stuart Pierce wrote:

  I've always had good, really almost unquestionable, RMA response. They are very active in their forums and at times provide a flurry of emails even over the weekends. But what do I know, I only have a credibility of 3 on the forums.

;)

-- Original Message --
From: RickG 
Reply-To: WISPA General List 
Date:  Sat, 25 Jun 2011 00:02:24 -0400


  
The forums are good and then you got Ben :)

On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore  wrote:



  Hi Tom,

Please advise what RMA's you are having trouble with.  Send to me here:
ben.mo...@ubnt.com.  Our RMA process is typically very good (we have heard
from many customers that it is one of the better in the industry).  Let me
know RMA #'s and will look into this.  Sorry for the trouble you have
experienced.

Regards,
Ben

On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples wrote:


  
It is interesting. But I am just astonished that a company with annual
sales
in excess of $100M can't do a better job of supporting their customers.
Relying on the forum and a couple of overworked CSRs is just ridiculous. I
still can't get answers to my emails or returns of RMA'd items.

Tom S.

- Original Message -
From: "Jeromie Reeves" 
To: "WISPA General List" 
Sent: Thursday, June 23, 2011 9:28 AM
Subject: Re: [WISPA] UBNT files $200M IPO




  That was a very interesting read.

On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett

Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Josh Luthman

I am the catchall so I forward it to who should take care of it.  But ya,
that's why he wouldn't answer you :)
On Jun 26, 2011 2:15 PM, "Tom Sharples"  wrote:
> I was not aware of that. If one of my employees leaves, we forward his
> company email address to another employee.
>
> Tom S.
>
>
> On 6/26/2011 11:06 AM, Josh Luthman wrote:
>> Yes. http://ubnt.com/forum/showthread.php?p=130161#post130161
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>>
>> On Sun, Jun 26, 2011 at 2:03 PM, Tom Sharples > > wrote:
>>
>> You mean this guy: http://www.ubnt.com/forum/member.php?u=1 ?
>>
>>
>>
>> On 6/26/2011 10:32 AM, Josh Luthman wrote:
>>>
>>> Don't email people that don't work there.
>>>
>>> On Jun 26, 2011 1:23 PM, "Tom Sharples" >> > wrote:
>>> > Maybe you're a bigger fish in their pond Rick, but I can only
>>> go from my
>>> > own experience. For example if you look at the forums, you'll
>>> see a
>>> > posting of mine from about two weeks ago, asking for help
>>> identifying a
>>> > 900Mhz Ubnt card based on the MAC address. Never got an answer
>>> (except
>>> > from another user who apparently didn't know) even tho I
>>> separately sent
>>> > an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No
>>> > response. Last year, I sent a pair of DOA 2.4Ghz nanostations
>>> in for
>>> > RMA. Never heard back - they seem to have vanished. And it
>>> ain't just
>>> > me: http://www.ubnt.com/forum/showthread.php?t=12389
>>> > Now I appreciate Ben's posting - and I will follow up with him
>>> - but I
>>> > should not have to post out here to get service.
>>> >
>>> > Tom S.
>>> >
>>> >
>>> > On 6/26/2011 6:25 AM, Stuart Pierce wrote:
>>> >> I've always had good, really almost unquestionable, RMA
>>> response. They are very active in their forums and at times
>>> provide a flurry of emails even over the weekends. But what do I
>>> know, I only have a credibility of 3 on the forums.
>>> >>
>>> >> ;)
>>> >>
>>> >> -- Original Message --
>>> >> From: RickGmailto:rgunder...@gmail.com>>
>>> >> Reply-To: WISPA General List>> >
>>> >> Date: Sat, 25 Jun 2011 00:02:24 -0400
>>> >>
>>> >>> The forums are good and then you got Ben :)
>>> >>>
>>> >>> On Fri, Jun 24, 2011 at 10:22 PM, Ben
>>> Mooremailto:benjahmo...@gmail.com>> wrote:
>>> >>>
>>>  Hi Tom,
>>> 
>>>  Please advise what RMA's you are having trouble with. Send
>>> to me here:
>>>  ben.mo...@ubnt.com . Our RMA
>>> process is typically very good (we have heard
>>>  from many customers that it is one of the better in the
>>> industry). Let me
>>>  know RMA #'s and will look into this. Sorry for the trouble
>>> you have
>>>  experienced.
>>> 
>>>  Regards,
>>>  Ben
>>> 
>>>  On Fri, Jun 24, 2011 at 4:32 PM, Tom
>>> Sharplesmailto:tsharp...@qorvus.com>>wrote:
>>> 
>>> > It is interesting. But I am just astonished that a company
>>> with annual
>>> > sales
>>> > in excess of $100M can't do a better job of supporting
>>> their customers.
>>> > Relying on the forum and a couple of overworked CSRs is
>>> just ridiculous. I
>>> > still can't get answers to my emails or returns of RMA'd items.
>>> >
>>> > Tom S.
>>> >
>>> > - Original Message -
>>> > From: "Jeromie Reeves">> >
>>> > To: "WISPA General List">> >
>>> > Sent: Thursday, June 23, 2011 9:28 AM
>>> > Subject: Re: [WISPA] UBNT files $200M IPO
>>> >
>>> >
>>> >> That was a very interesting read.
>>> >>
>>> >> On Thu, Jun 23, 2011 at 5:51 AM, Mike
>>> Hammettmailto:wispawirel...@ics-il.net>
>>> >>
>>> >> wrote:
>>> >
>>>
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
>>> >>> --
>>> >>>
>>> >>>
>>> >>> -
>>> >>> Mike Hammett
>>> >>> Intelligent Computing Solutions
>>> >>> http://www.ics-il.com
>>> >>>
>>> >>>
>>> >>>
>>> >>>
>>> >>>
>>> >
>>>

>>> >>> WISPA Wants You! Join today!
>>> >>> http://signup.wispa.org/
>>> >>>
>>> >
>>>

>>> >>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> >>>
>>> >>> Subscribe/Unsubscribe:
>>> >>> http://lists.wispa.org/mailman/listinfo/wireless
>>> >>>
>>> >>> Archives: http://lists.wispa.org/pipermail/wireless/
>>> >>>
>>> >>
>>> >>
>>> >
>>>

>>> >> WISPA Wants You! Join today!
>>> >> http://signup.wispa.org/
>>> >>
>>> >
>>>
-

Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Tom Sharples

I was not aware of that. If one of my employees leaves, we forward his 
company email address to another employee.


Tom S.


On 6/26/2011 11:06 AM, Josh Luthman wrote:

Yes. http://ubnt.com/forum/showthread.php?p=130161#post130161

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Sun, Jun 26, 2011 at 2:03 PM, Tom Sharples > wrote:


You mean this guy: http://www.ubnt.com/forum/member.php?u=1 ?



On 6/26/2011 10:32 AM, Josh Luthman wrote:


Don't email people that don't work there.

On Jun 26, 2011 1:23 PM, "Tom Sharples" mailto:tsharp...@qorvus.com>> wrote:
> Maybe you're a bigger fish in their pond Rick, but I can only
go from my
> own experience. For example if you look at the forums, you'll
see a
> posting of mine from about two weeks ago, asking for help
identifying a
> 900Mhz Ubnt card based on the MAC address. Never got an answer
(except
> from another user who apparently didn't know) even tho I
separately sent
> an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No
> response. Last year, I sent a pair of DOA 2.4Ghz nanostations
in for
> RMA. Never heard back - they seem to have vanished. And it
ain't just
> me: http://www.ubnt.com/forum/showthread.php?t=12389
> Now I appreciate Ben's posting - and I will follow up with him
- but I
> should not have to post out here to get service.
>
> Tom S.
>
>
> On 6/26/2011 6:25 AM, Stuart Pierce wrote:
>> I've always had good, really almost unquestionable, RMA
response. They are very active in their forums and at times
provide a flurry of emails even over the weekends. But what do I
know, I only have a credibility of 3 on the forums.
>>
>> ;)
>>
>> -- Original Message --
>> From: RickGmailto:rgunder...@gmail.com>>
>> Reply-To: WISPA General Listmailto:wireless@wispa.org>>
>> Date: Sat, 25 Jun 2011 00:02:24 -0400
>>
>>> The forums are good and then you got Ben :)
>>>
>>> On Fri, Jun 24, 2011 at 10:22 PM, Ben
Mooremailto:benjahmo...@gmail.com>> wrote:
>>>
 Hi Tom,

 Please advise what RMA's you are having trouble with. Send
to me here:
 ben.mo...@ubnt.com . Our RMA
process is typically very good (we have heard
 from many customers that it is one of the better in the
industry). Let me
 know RMA #'s and will look into this. Sorry for the trouble
you have
 experienced.

 Regards,
 Ben

 On Fri, Jun 24, 2011 at 4:32 PM, Tom
Sharplesmailto:tsharp...@qorvus.com>>wrote:

> It is interesting. But I am just astonished that a company
with annual
> sales
> in excess of $100M can't do a better job of supporting
their customers.
> Relying on the forum and a couple of overworked CSRs is
just ridiculous. I
> still can't get answers to my emails or returns of RMA'd items.
>
> Tom S.
>
> - Original Message -
> From: "Jeromie Reeves"mailto:jree...@18-30chat.net>>
> To: "WISPA General List"mailto:wireless@wispa.org>>
> Sent: Thursday, June 23, 2011 9:28 AM
> Subject: Re: [WISPA] UBNT files $200M IPO
>
>
>> That was a very interesting read.
>>
>> On Thu, Jun 23, 2011 at 5:51 AM, Mike
Hammettmailto:wispawirel...@ics-il.net>
>>
>> wrote:
>

http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
>>> --
>>>
>>>
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>>
>>>
>


>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>>
>


>>> WISPA Wireless List: wireless@wispa.org

>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>
>>
>


>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>
>


>> WISPA Wireless List: wireless@wispa.org

>>
>> Subscribe/Unsubscribe:
>> http://lists.

Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Josh Luthman

Yes.  http://ubnt.com/forum/showthread.php?p=130161#post130161

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Sun, Jun 26, 2011 at 2:03 PM, Tom Sharples  wrote:

> **
> You mean this guy: http://www.ubnt.com/forum/member.php?u=1 ?
>
>
>
> On 6/26/2011 10:32 AM, Josh Luthman wrote:
>
> Don't email people that don't work there.
> On Jun 26, 2011 1:23 PM, "Tom Sharples"  wrote:
> > Maybe you're a bigger fish in their pond Rick, but I can only go from my
> > own experience. For example if you look at the forums, you'll see a
> > posting of mine from about two weeks ago, asking for help identifying a
> > 900Mhz Ubnt card based on the MAC address. Never got an answer (except
> > from another user who apparently didn't know) even tho I separately sent
> > an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No
> > response. Last year, I sent a pair of DOA 2.4Ghz nanostations in for
> > RMA. Never heard back - they seem to have vanished. And it ain't just
> > me: http://www.ubnt.com/forum/showthread.php?t=12389
> > Now I appreciate Ben's posting - and I will follow up with him - but I
> > should not have to post out here to get service.
> >
> > Tom S.
> >
> >
> > On 6/26/2011 6:25 AM, Stuart Pierce wrote:
> >> I've always had good, really almost unquestionable, RMA response. They
> are very active in their forums and at times provide a flurry of emails even
> over the weekends. But what do I know, I only have a credibility of 3 on the
> forums.
> >>
> >> ;)
> >>
> >> -- Original Message --
> >> From: RickG
> >> Reply-To: WISPA General List
> >> Date: Sat, 25 Jun 2011 00:02:24 -0400
> >>
> >>> The forums are good and then you got Ben :)
> >>>
> >>> On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore
> wrote:
> >>>
>  Hi Tom,
> 
>  Please advise what RMA's you are having trouble with. Send to me here:
>  ben.mo...@ubnt.com. Our RMA process is typically very good (we have
> heard
>  from many customers that it is one of the better in the industry). Let
> me
>  know RMA #'s and will look into this. Sorry for the trouble you have
>  experienced.
> 
>  Regards,
>  Ben
> 
>  On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples >wrote:
> 
> > It is interesting. But I am just astonished that a company with
> annual
> > sales
> > in excess of $100M can't do a better job of supporting their
> customers.
> > Relying on the forum and a couple of overworked CSRs is just
> ridiculous. I
> > still can't get answers to my emails or returns of RMA'd items.
> >
> > Tom S.
> >
> > - Original Message -
> > From: "Jeromie Reeves"
> > To: "WISPA General List"
> > Sent: Thursday, June 23, 2011 9:28 AM
> > Subject: Re: [WISPA] UBNT files $200M IPO
> >
> >
> >> That was a very interesting read.
> >>
> >> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett<
> wispawirel...@ics-il.net
> >>
> >> wrote:
> >
> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
> >>> --
> >>>
> >>>
> >>> -
> >>> Mike Hammett
> >>> Intelligent Computing Solutions
> >>> http://www.ics-il.com
> >>>
> >>>
> >>>
> >>>
> >>>
> >
> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>>
> >
> 
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> Archives: http://lists.wispa.org/pipermail/wireless/
> >>>
> >>
> >>
> >
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> >
> 
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> >
> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> >
> 
> 
> 
> 
> 
> 
>  WISPA Wants You! Join today!

Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Travis Johnson

Ever radio we have sent back for RMA we have gotten a replacement (brand 
new) radio within 2 weeks. We just follow the normal, published 
procedures on the website.


Travis
Microserv

On 6/26/2011 11:23 AM, Tom Sharples wrote:
Maybe you're a bigger fish in their pond Rick, but I can only go from 
my own experience. For example if you look at the forums, you'll see a 
posting of mine from about two weeks ago, asking for help identifying 
a 900Mhz Ubnt card based on the MAC address. Never got an answer 
(except from another user who apparently didn't know) even tho I 
separately sent an urgent email (6-14-2011, 9:34 AM) directly to Mike 
Ford. No response.  Last year, I sent a pair of DOA 2.4Ghz 
nanostations in for RMA. Never heard back - they seem to have 
vanished. And it ain't just me: 
http://www.ubnt.com/forum/showthread.php?t=12389
Now I appreciate Ben's posting - and I will follow up with him - but I 
should not have to post out here to get service.


Tom S.


On 6/26/2011 6:25 AM, Stuart Pierce wrote:

I've always had good, really almost unquestionable, RMA response. They are very 
active in their forums and at times provide a flurry of emails even over the 
weekends. But what do I know, I only have a credibility of 3 on the forums.

;)

-- Original Message --
From: RickG
Reply-To: WISPA General List
Date:  Sat, 25 Jun 2011 00:02:24 -0400


The forums are good and then you got Ben :)

On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore  wrote:


Hi Tom,

Please advise what RMA's you are having trouble with.  Send to me here:
ben.mo...@ubnt.com.  Our RMA process is typically very good (we have heard
from many customers that it is one of the better in the industry).  Let me
know RMA #'s and will look into this.  Sorry for the trouble you have
experienced.

Regards,
Ben

On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharpleswrote:


It is interesting. But I am just astonished that a company with annual
sales
in excess of $100M can't do a better job of supporting their customers.
Relying on the forum and a couple of overworked CSRs is just ridiculous. I
still can't get answers to my emails or returns of RMA'd items.

Tom S.

- Original Message -
From: "Jeromie Reeves"
To: "WISPA General List"
Sent: Thursday, June 23, 2011 9:28 AM
Subject: Re: [WISPA] UBNT files $200M IPO



That was a very interesting read.

On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html

--


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com








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Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Tom Sharples


You mean this guy: http://www.ubnt.com/forum/member.php?u=1 ?


On 6/26/2011 10:32 AM, Josh Luthman wrote:


Don't email people that don't work there.

On Jun 26, 2011 1:23 PM, "Tom Sharples" > wrote:
> Maybe you're a bigger fish in their pond Rick, but I can only go 
from my

> own experience. For example if you look at the forums, you'll see a
> posting of mine from about two weeks ago, asking for help identifying a
> 900Mhz Ubnt card based on the MAC address. Never got an answer (except
> from another user who apparently didn't know) even tho I separately 
sent

> an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No
> response. Last year, I sent a pair of DOA 2.4Ghz nanostations in for
> RMA. Never heard back - they seem to have vanished. And it ain't just
> me: http://www.ubnt.com/forum/showthread.php?t=12389
> Now I appreciate Ben's posting - and I will follow up with him - but I
> should not have to post out here to get service.
>
> Tom S.
>
>
> On 6/26/2011 6:25 AM, Stuart Pierce wrote:
>> I've always had good, really almost unquestionable, RMA response. 
They are very active in their forums and at times provide a flurry of 
emails even over the weekends. But what do I know, I only have a 
credibility of 3 on the forums.

>>
>> ;)
>>
>> -- Original Message --
>> From: RickGmailto:rgunder...@gmail.com>>
>> Reply-To: WISPA General List>

>> Date: Sat, 25 Jun 2011 00:02:24 -0400
>>
>>> The forums are good and then you got Ben :)
>>>
>>> On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore> wrote:

>>>
 Hi Tom,

 Please advise what RMA's you are having trouble with. Send to me 
here:
 ben.mo...@ubnt.com . Our RMA process 
is typically very good (we have heard
 from many customers that it is one of the better in the 
industry). Let me

 know RMA #'s and will look into this. Sorry for the trouble you have
 experienced.

 Regards,
 Ben

 On Fri, Jun 24, 2011 at 4:32 PM, Tom 
Sharplesmailto:tsharp...@qorvus.com>>wrote:


> It is interesting. But I am just astonished that a company with 
annual

> sales
> in excess of $100M can't do a better job of supporting their 
customers.
> Relying on the forum and a couple of overworked CSRs is just 
ridiculous. I

> still can't get answers to my emails or returns of RMA'd items.
>
> Tom S.
>
> - Original Message -
> From: "Jeromie Reeves">
> To: "WISPA General List">

> Sent: Thursday, June 23, 2011 9:28 AM
> Subject: Re: [WISPA] UBNT files $200M IPO
>
>
>> That was a very interesting read.
>>
>> On Thu, Jun 23, 2011 at 5:51 AM, Mike 
Hammettmailto:wispawirel...@ics-il.net>

>>
>> wrote:
> 
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html

>>> --
>>>
>>>
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>>
>>>
> 


>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>>
> 

>>> WISPA Wireless List: wireless@wispa.org 


>>>
>>> Subscribe/Unsubscribe:
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>>
> 


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Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Josh Luthman

Don't email people that don't work there.
On Jun 26, 2011 1:23 PM, "Tom Sharples"  wrote:
> Maybe you're a bigger fish in their pond Rick, but I can only go from my
> own experience. For example if you look at the forums, you'll see a
> posting of mine from about two weeks ago, asking for help identifying a
> 900Mhz Ubnt card based on the MAC address. Never got an answer (except
> from another user who apparently didn't know) even tho I separately sent
> an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No
> response. Last year, I sent a pair of DOA 2.4Ghz nanostations in for
> RMA. Never heard back - they seem to have vanished. And it ain't just
> me: http://www.ubnt.com/forum/showthread.php?t=12389
> Now I appreciate Ben's posting - and I will follow up with him - but I
> should not have to post out here to get service.
>
> Tom S.
>
>
> On 6/26/2011 6:25 AM, Stuart Pierce wrote:
>> I've always had good, really almost unquestionable, RMA response. They
are very active in their forums and at times provide a flurry of emails even
over the weekends. But what do I know, I only have a credibility of 3 on the
forums.
>>
>> ;)
>>
>> -- Original Message --
>> From: RickG
>> Reply-To: WISPA General List
>> Date: Sat, 25 Jun 2011 00:02:24 -0400
>>
>>> The forums are good and then you got Ben :)
>>>
>>> On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore
wrote:
>>>
 Hi Tom,

 Please advise what RMA's you are having trouble with. Send to me here:
 ben.mo...@ubnt.com. Our RMA process is typically very good (we have
heard
 from many customers that it is one of the better in the industry). Let
me
 know RMA #'s and will look into this. Sorry for the trouble you have
 experienced.

 Regards,
 Ben

 On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharpleswrote:

> It is interesting. But I am just astonished that a company with annual
> sales
> in excess of $100M can't do a better job of supporting their
customers.
> Relying on the forum and a couple of overworked CSRs is just
ridiculous. I
> still can't get answers to my emails or returns of RMA'd items.
>
> Tom S.
>
> - Original Message -
> From: "Jeromie Reeves"
> To: "WISPA General List"
> Sent: Thursday, June 23, 2011 9:28 AM
> Subject: Re: [WISPA] UBNT files $200M IPO
>
>
>> That was a very interesting read.
>>
>> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett<
wispawirel...@ics-il.net
>>
>> wrote:
>
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
>>> --
>>>
>>>
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>>
>>>
>

>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>>
>

>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>
>>
>

>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>
>

>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
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>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>
>
>
>

> WISPA Wants You! Join today!
> http://signup.wispa.org/
>
>

>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
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>>>
>>>
>>> --
>>> -RickG
>>>
>>>
>>>
>>
>>
>>
>>
>>
>> 
>> Sent via the WebMail system at avolve.net
>>
>>
>>
>>
>>
>>
>>

>> WISPA Wants You! Join toda

Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Tom Sharples

Maybe you're a bigger fish in their pond Rick, but I can only go from my 
own experience. For example if you look at the forums, you'll see a 
posting of mine from about two weeks ago, asking for help identifying a 
900Mhz Ubnt card based on the MAC address. Never got an answer (except 
from another user who apparently didn't know) even tho I separately sent 
an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No 
response.  Last year, I sent a pair of DOA 2.4Ghz nanostations in for 
RMA. Never heard back - they seem to have vanished. And it ain't just 
me: http://www.ubnt.com/forum/showthread.php?t=12389
Now I appreciate Ben's posting - and I will follow up with him - but I 
should not have to post out here to get service.


Tom S.


On 6/26/2011 6:25 AM, Stuart Pierce wrote:

I've always had good, really almost unquestionable, RMA response. They are very 
active in their forums and at times provide a flurry of emails even over the 
weekends. But what do I know, I only have a credibility of 3 on the forums.

;)

-- Original Message --
From: RickG
Reply-To: WISPA General List
Date:  Sat, 25 Jun 2011 00:02:24 -0400


The forums are good and then you got Ben :)

On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore  wrote:


Hi Tom,

Please advise what RMA's you are having trouble with.  Send to me here:
ben.mo...@ubnt.com.  Our RMA process is typically very good (we have heard
from many customers that it is one of the better in the industry).  Let me
know RMA #'s and will look into this.  Sorry for the trouble you have
experienced.

Regards,
Ben

On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharpleswrote:


It is interesting. But I am just astonished that a company with annual
sales
in excess of $100M can't do a better job of supporting their customers.
Relying on the forum and a couple of overworked CSRs is just ridiculous. I
still can't get answers to my emails or returns of RMA'd items.

Tom S.

- Original Message -
From: "Jeromie Reeves"
To: "WISPA General List"
Sent: Thursday, June 23, 2011 9:28 AM
Subject: Re: [WISPA] UBNT files $200M IPO



That was a very interesting read.

On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html

--


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com








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--
-RickG










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Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Josh Luthman

Did you guys RMA products zapped by lightning or things that went bad?  I've
not had anything go bad until recently (NS2M).

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Sun, Jun 26, 2011 at 10:11 AM, Chuck Hogg  wrote:

> I have never in all my years of working with Ubiquiti products had
> issues with rma's...in fact they are better then most other companies
> out there.
>
> Chuck
>
> On Friday, June 24, 2011, Tom Sharples  wrote:
> > It is interesting. But I am just astonished that a company with annual
> sales
> > in excess of $100M can't do a better job of supporting their customers.
> > Relying on the forum and a couple of overworked CSRs is just ridiculous.
> I
> > still can't get answers to my emails or returns of RMA'd items.
> >
> > Tom S.
> >
> > - Original Message -
> > From: "Jeromie Reeves" 
> > To: "WISPA General List" 
> > Sent: Thursday, June 23, 2011 9:28 AM
> > Subject: Re: [WISPA] UBNT files $200M IPO
> >
> >
> >> That was a very interesting read.
> >>
> >> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett  >
> >> wrote:
> >>>
> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
> >>>
> >>> --
> >>>
> >>>
> >>> -
> >>> Mike Hammett
> >>> Intelligent Computing Solutions
> >>> http://www.ics-il.com
> >>>
> >>>
> >>>
> >>>
> >>>
> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>>
> 
> >>>
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> Archives: http://lists.wispa.org/pipermail/wireless/
> >>>
> >>
> >>
> >>
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> 
> >>
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> >>
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> >
> >
> >
> >
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> >
>
> --
> Regards,
>
> Chuck
>
>
>
> 
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Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Chuck Hogg

I have never in all my years of working with Ubiquiti products had
issues with rma's...in fact they are better then most other companies
out there.

Chuck

On Friday, June 24, 2011, Tom Sharples  wrote:
> It is interesting. But I am just astonished that a company with annual sales
> in excess of $100M can't do a better job of supporting their customers.
> Relying on the forum and a couple of overworked CSRs is just ridiculous. I
> still can't get answers to my emails or returns of RMA'd items.
>
> Tom S.
>
> - Original Message -
> From: "Jeromie Reeves" 
> To: "WISPA General List" 
> Sent: Thursday, June 23, 2011 9:28 AM
> Subject: Re: [WISPA] UBNT files $200M IPO
>
>
>> That was a very interesting read.
>>
>> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett 
>> wrote:
>>> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
>>>
>>> --
>>>
>>>
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>
>>
>> 
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-- 
Regards,

Chuck



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Re: [WISPA] UBNT files $200M IPO

2011-06-26 Thread Stuart Pierce

I've always had good, really almost unquestionable, RMA response. They are very 
active in their forums and at times provide a flurry of emails even over the 
weekends. But what do I know, I only have a credibility of 3 on the forums.

;)

-- Original Message --
From: RickG 
Reply-To: WISPA General List 
Date:  Sat, 25 Jun 2011 00:02:24 -0400

>The forums are good and then you got Ben :)
>
>On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore  wrote:
>
>> Hi Tom,
>>
>> Please advise what RMA's you are having trouble with.  Send to me here:
>> ben.mo...@ubnt.com.  Our RMA process is typically very good (we have heard
>> from many customers that it is one of the better in the industry).  Let me
>> know RMA #'s and will look into this.  Sorry for the trouble you have
>> experienced.
>>
>> Regards,
>> Ben
>>
>> On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples wrote:
>>
>>> It is interesting. But I am just astonished that a company with annual
>>> sales
>>> in excess of $100M can't do a better job of supporting their customers.
>>> Relying on the forum and a couple of overworked CSRs is just ridiculous. I
>>> still can't get answers to my emails or returns of RMA'd items.
>>>
>>> Tom S.
>>>
>>> - Original Message -
>>> From: "Jeromie Reeves" 
>>> To: "WISPA General List" 
>>> Sent: Thursday, June 23, 2011 9:28 AM
>>> Subject: Re: [WISPA] UBNT files $200M IPO
>>>
>>>
>>> > That was a very interesting read.
>>> >
>>> > On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett >> >
>>> > wrote:
>>> >>
>>> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
>>> >>
>>> >> --
>>> >>
>>> >>
>>> >> -
>>> >> Mike Hammett
>>> >> Intelligent Computing Solutions
>>> >> http://www.ics-il.com
>>> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>> 
>>> >> WISPA Wants You! Join today!
>>> >> http://signup.wispa.org/
>>> >>
>>> 
>>> >>
>>> >> WISPA Wireless List: wireless@wispa.org
>>> >>
>>> >> Subscribe/Unsubscribe:
>>> >> http://lists.wispa.org/mailman/listinfo/wireless
>>> >>
>>> >> Archives: http://lists.wispa.org/pipermail/wireless/
>>> >>
>>> >
>>> >
>>> >
>>> 
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>>> >
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>>>
>>>
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>
>
>
>-- 
>-RickG
>
>
>
 





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