Hi Anand, We are using a Total Recall recorder, which is not free or open source, in an environment which uses sipXecs for call handling now. Commercial enterprise class recorders are generally very expensive and we do not wish to pay for one when it is time to replace the Total Recalls in the next year or so.
My R&D team are working on a recorder (both active and passive SIP/RTP capture) solution which is based on the sipX libraries (on top of sipXcallLib and sipXmediaLib via sipXmediaAdapterLib). The active recorder solution will be using a B2BUA (based on sipXtackLib), similar to what is done in sipXacd. So, in our case, we are not waiting for the release - basically we can not afford to wait. Your case may be different. If you can afford to wait, then why not do it. I think someone mentioned that it will be in release 4.2, but they also mentioned that the plans for 4.2 are volatile at this stage. Even better, see if you can make a contribution to the sipX project. If not, then if you really need an enterprise class recorder I suggest you get one. In our case, the Total Recall product came at the right feature-price combination. I am sorry I can not be of more help. However, I am more than happy to share our experience with the Total Recalls in a sipXecs environment with you. Emil -- Emil Andonov Prolancer Pty Ltd Please visit us at .:: www.prolancer.com.au ::. -----Original Message----- From: Anand Yogas [mailto:[EMAIL PROTECTED] Sent: Thursday, 11 September 2008 10:27 PM To: Emil Andonov Cc: [email protected] Subject: Re: [sipX-dev] Is Recording Facility Available In ACD Server? Hi, I am really interested in call recording facility of ACD server. So for that what should I do, from where I should start. Somebodies also suggested Call Recorder. Is any cost for all such softwares or these are freely available on internet? Can I use these Recorders with Sipxces? Please tell me what is a right step to implement it or I should wait for next release. Thanks And Regards, Anand. On Tue, Sep 9, 2008 at 12:00 PM, Anand Yogas <[EMAIL PROTECTED]> wrote: > Hi, > Thanks to everyone for reply regarding this. > > I have gone through one code file ACDRtRecord.cpp of ACD server module. > This file keeps records of various event like call event, > transfer call event, agent event etc. > > So can I use this particular file to add this functionality or it > is not so easy as I am thinking. > > Please give your comments. > > Thanks And Regards, > Anand. > > > > On Tue, Sep 9, 2008 at 3:33 AM, Emil Andonov <[EMAIL PROTECTED]> wrote: >> >> We had the same requirement. There is an open issue on this to be done. >> It should be in the next release according to the roadmap. >> >> We ended up purchasing a Total Recall (www.totalrecallvr.com) as it was >> best value for money. >> >> -- >> Emil >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Blair Nygren >> Sent: Tuesday, 9 September 2008 2:58 AM >> To: 'Nikolay Kondratyev'; 'Anand Yogas' >> Cc: [email protected] >> Subject: Re: [sipX-dev] Is Recording Facility Available In ACD Server? >> >> www.redboxrecorders.com >> www.telrex.com >> >> Redboxrecorders.com is a better choice. Both use span/mirror packet >> sniffing. Redbox will record multiple protocols simultaneously on same >> server. >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Nikolay >> Kondratyev >> Sent: Monday, September 08, 2008 12:37 PM >> To: 'Anand Yogas' >> Cc: [email protected] >> Subject: Re: [sipX-dev] Is Recording Facility Available In ACD Server? >> >> >> >> > The default mode of the ACD is to be a back-to-back UA, as you >> correctly >> > deduced. However, there is no call recording capability implemented >> in >> > the current ACD (I believe there is an issue for this somewhere... >> > search the tracker...) >> >> According to >> http://track.sipfoundry.org/browse/XECS-880?page=com.atlassian.jira.plug >> in.s >> ystem.issuetabpanels:all-tabpanel >> It is planned for 4.2. >> >> >> _______________________________________________ >> sipx-dev mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-dev >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev >> >> _______________________________________________ >> sipx-dev mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-dev >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev >> _______________________________________________ >> sipx-dev mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-dev >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev > _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
