> The default mode of the ACD is to be a back-to-back UA, as you correctly
> deduced.  However, there is no call recording capability implemented in
> the current ACD  (I believe there is an issue for this somewhere...
> search the tracker...)

According to
http://track.sipfoundry.org/browse/XECS-880?page=com.atlassian.jira.plugin.s
ystem.issuetabpanels:all-tabpanel
It is planned for 4.2.


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