Yes, I've done it.. At least, I think so... I'll take another look, to see again if I've missed something.
Thank you very much for your help. 2008/10/29 Tony Graziano <[EMAIL PROTECTED]> > (please reply to list also, I am not an ACD guru, but if you post to the > list you have a better chance of an ACD guru helping too). > > Did you follow the steps in the wiki to configure the ACD? > > http://sipx-wiki.calivia.com/index.php/SIPxchange_Call_Center_(ACD)_Server<http://sipx-wiki.calivia.com/index.php/SIPxchange_Call_Center_%28ACD%29_Server> > > >>> "JFN 090274" <[EMAIL PROTECTED]> 10/29/08 06:10 AM >>> > Thank you, Toni. > > I've changed my ACD extension to 3 digits and now, if a place a call, I > can > hear a ringback tone, but the call never arrives to the available > agent... > The problem is that I have one agent signed In, I can see it in the ACD > presence page... > > I only have two agents configured, one is logged in, and the other is > offline. > > It's very strange, because if the logged agent makes a logout (*86), and > then I call again to the ACD queue, I receive a "Call failed:ACD no > agent" > in the calling softphone (X-Lite), so it seems that the system is > keeping > track of the agent states... > > BR, > > 2008/10/29 Tony Graziano <[EMAIL PROTECTED]> > > > YES, or your ACD extension length should be 3 digits. If you change it > > to four, you need to adjust all user lines to 4 digits. > > > > If you change it to FOUR you need to activate the dialing plan to let > it > > take effect. It takes 30-60 seconds to become effective once > activating > > it. > > > > >>> "JFN 090274" <[EMAIL PROTECTED]> 10/29/08 03:56 AM >>> > > OK. Internal extension length = 3. Should it be 4? > > > > 2008/10/28 Tony Graziano <[EMAIL PROTECTED]> > > > > > No. Sorry. Voicemail is the dialplan. > > > > > > >>> "JFN 090274" <[EMAIL PROTECTED]> 10/28/2008 3:11:10 PM >>> > > > > > > There is no such dial plan. Should I create a new one? I only see > > these: > > > > > > Name Enabled Type Description Schedule Emergency Disabled > > Emergency > > > Emergency dialing plan Always International Disabled Long Distance > > International > > > dialing Always Local Disabled Long Distance Local dialing Always > > Long > > > Distance Disabled Long Distance Long distance dialing plan Always > > Restricted > > > Disabled Long Distance Restricted dialing Always Toll free > Disabled > > Long > > > Distance Toll free dialing Always AutoAttendant Enabled Attendant > > Default > > > autoattendant dialing plan Always Voicemail Enabled Voicemail > > Default > > > voicemail dialing plan Always > > > > > > > > > 2008/10/28 Tony Graziano <[EMAIL PROTECTED]> > > > > > >> Go to > > >> > > >> Ssystem>Dial Plan>Internal > > >> > > >> What is the "Internal station extension length" set to? > > >> > > >> >>> "Melcon Moraes" <[EMAIL PROTECTED]> 10/28/2008 10:55:00 AM >>> > > >> What about Tony's question, concerning the internal extensions > length > > >> and internal dialplan? > > >> > > >> []'s > > >> MM > > >> > > >> > > >> On Tue, Oct 28, 2008 at 12:13 PM, JFN 090274 <[EMAIL PROTECTED]> > > >> wrote: > > >> > Yes, I did. The steps I've followed are: > > >> > > > >> > 1. Create a new acd server. > > >> > 2. Configure a new Queue > > >> > 3. Add a new line to the queue with extension number 8000. > > >> > 4. Add two ACD users. > > >> > 5. Restart the acd (i've restarted the entire machine to be sure > > that > > >> > all is up-to-date). > > >> > 5. users can log in by dialing *88. I can see them in the ACD > > Presence > > >> > page of sipXconfig. > > >> > 6. If a third user dials 8000, I hear that voice message. > > >> > > > >> > I'm sure i'm missing something... > > >> > > > >> > > > >> > > > >> > > > >> > > > >> > 2008/10/28, Melcon Moraes <[EMAIL PROTECTED]>: > > >> >> Did you restart the ACD Server after setting all the things up? > > >> >> > > >> >> > > >> >> []'s > > >> >> MM > > >> >> > > >> >> On Tue, Oct 28, 2008 at 11:47 AM, JFN 090274 > > <[EMAIL PROTECTED]> > > >> wrote: > > >> >>> Hi all: > > >> >>> > > >> >>> First of all, excuse me because I've posted the same message > > before > > >> >>> without subject. Please, simply ignore it. > > >> >>> > > >> >>> I'm new to sipXecs, and I'm trying to test the ACD functions. > > I've > > >> >>> tried to configure a single queue, with the line 8000 assigned > to > > it. > > >> >>> I've also configured two agents. The agents can log in, and I > can > > see > > >> >>> them logged in in the ACD presence pages of sipXconfig. The > > problem is > > >> >>> that if I try to make a call from a third user to destination > > number > > >> >>> 8000, I always get a voice message saying "Dialed extension is > > not > > >> >>> valid, goodbye!". My question is: where could i find > information > > about > > >> >>> how to configure an ACD queue? Where can I see traces related > to > > this > > >> >>> problem? Any suggestions? > > >> >>> > > >> >>> Best regards, > > >> >>> _______________________________________________ > > >> >>> sipx-users mailing list > > >> >>> [email protected] > > >> >>> List Archive: http://list.sipfoundry.org/archive/sipx-users > > >> >>> Unsubscribe: > > http://list.sipfoundry.org/mailman/listinfo/sipx-users > > >> >>> > > >> >> > > >> > > > >> _______________________________________________ > > >> sipx-users mailing list > > >> [email protected] > > >> List Archive: http://list.sipfoundry.org/archive/sipx-users > > >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > >> > > > > > > > > > > > >
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