Ummm.... I've not created a new dial plan... My users are using their alphanumeric names i.e.: user1, user2, user3... Only the ACD line and a huting group are given a number (8000)... Is this a problem? I've tested the hunting group (number 7000), and user1, user2 as members, and all works fine...
2008/10/28, Tony Graziano <[EMAIL PROTECTED]>: > Can it be assumed your internal dialing plan is 4 digits? If so, did you > activate your dialing plan? > > =================================== > Tony Graziano, Operations Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > sip:[EMAIL PROTECTED] > > Email: [EMAIL PROTECTED] > > Internet Helpdesk: > Telephone: 434.984.8428 > Fax: 434.984.8429 > sip:[EMAIL PROTECTED] > Email: [EMAIL PROTECTED] > > LAN/Telephony Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > sip:[EMAIL PROTECTED] > > Email: [EMAIL PROTECTED] >>>> "JFN 090274" <[EMAIL PROTECTED]> 10/28/08 09:51 AM >>> > Hi all: > > First of all, excuse me because I've posted the same message before > without subject. Please, simply ignore it. > > I'm new to sipXecs, and I'm trying to test the ACD functions. I've > tried to configure a single queue, with the line 8000 assigned to it. > I've also configured two agents. The agents can log in, and I can see > them logged in in the ACD presence pages of sipXconfig. The problem is > that if I try to make a call from a third user to destination number > 8000, I always get a voice message saying "Dialed extension is not > valid, goodbye!". My question is: where could i find information about > how to configure an ACD queue? Where can I see traces related to this > problem? Any suggestions? > > Best regards, > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
