YES, or your ACD extension length should be 3 digits. If you change it to four, you need to adjust all user lines to 4 digits.
If you change it to FOUR you need to activate the dialing plan to let it take effect. It takes 30-60 seconds to become effective once activating it. >>> "JFN 090274" <[EMAIL PROTECTED]> 10/29/08 03:56 AM >>> OK. Internal extension length = 3. Should it be 4? 2008/10/28 Tony Graziano <[EMAIL PROTECTED]> > No. Sorry. Voicemail is the dialplan. > > >>> "JFN 090274" <[EMAIL PROTECTED]> 10/28/2008 3:11:10 PM >>> > > There is no such dial plan. Should I create a new one? I only see these: > > Name Enabled Type Description Schedule Emergency Disabled Emergency > Emergency dialing plan Always International Disabled Long Distance International > dialing Always Local Disabled Long Distance Local dialing Always Long > Distance Disabled Long Distance Long distance dialing plan Always Restricted > Disabled Long Distance Restricted dialing Always Toll free Disabled Long > Distance Toll free dialing Always AutoAttendant Enabled Attendant Default > autoattendant dialing plan Always Voicemail Enabled Voicemail Default > voicemail dialing plan Always > > > 2008/10/28 Tony Graziano <[EMAIL PROTECTED]> > >> Go to >> >> Ssystem>Dial Plan>Internal >> >> What is the "Internal station extension length" set to? >> >> >>> "Melcon Moraes" <[EMAIL PROTECTED]> 10/28/2008 10:55:00 AM >>> >> What about Tony's question, concerning the internal extensions length >> and internal dialplan? >> >> []'s >> MM >> >> >> On Tue, Oct 28, 2008 at 12:13 PM, JFN 090274 <[EMAIL PROTECTED]> >> wrote: >> > Yes, I did. The steps I've followed are: >> > >> > 1. Create a new acd server. >> > 2. Configure a new Queue >> > 3. Add a new line to the queue with extension number 8000. >> > 4. Add two ACD users. >> > 5. Restart the acd (i've restarted the entire machine to be sure that >> > all is up-to-date). >> > 5. users can log in by dialing *88. I can see them in the ACD Presence >> > page of sipXconfig. >> > 6. If a third user dials 8000, I hear that voice message. >> > >> > I'm sure i'm missing something... >> > >> > >> > >> > >> > >> > 2008/10/28, Melcon Moraes <[EMAIL PROTECTED]>: >> >> Did you restart the ACD Server after setting all the things up? >> >> >> >> >> >> []'s >> >> MM >> >> >> >> On Tue, Oct 28, 2008 at 11:47 AM, JFN 090274 <[EMAIL PROTECTED]> >> wrote: >> >>> Hi all: >> >>> >> >>> First of all, excuse me because I've posted the same message before >> >>> without subject. Please, simply ignore it. >> >>> >> >>> I'm new to sipXecs, and I'm trying to test the ACD functions. I've >> >>> tried to configure a single queue, with the line 8000 assigned to it. >> >>> I've also configured two agents. The agents can log in, and I can see >> >>> them logged in in the ACD presence pages of sipXconfig. The problem is >> >>> that if I try to make a call from a third user to destination number >> >>> 8000, I always get a voice message saying "Dialed extension is not >> >>> valid, goodbye!". My question is: where could i find information about >> >>> how to configure an ACD queue? Where can I see traces related to this >> >>> problem? Any suggestions? >> >>> >> >>> Best regards, >> >>> _______________________________________________ >> >>> sipx-users mailing list >> >>> [email protected] >> >>> List Archive: http://list.sipfoundry.org/archive/sipx-users >> >>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> >>> >> >> >> > >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
