What about Tony's question, concerning the internal extensions length and internal dialplan?
[]'s MM On Tue, Oct 28, 2008 at 12:13 PM, JFN 090274 <[EMAIL PROTECTED]> wrote: > Yes, I did. The steps I've followed are: > > 1. Create a new acd server. > 2. Configure a new Queue > 3. Add a new line to the queue with extension number 8000. > 4. Add two ACD users. > 5. Restart the acd (i've restarted the entire machine to be sure that > all is up-to-date). > 5. users can log in by dialing *88. I can see them in the ACD Presence > page of sipXconfig. > 6. If a third user dials 8000, I hear that voice message. > > I'm sure i'm missing something... > > > > > > 2008/10/28, Melcon Moraes <[EMAIL PROTECTED]>: >> Did you restart the ACD Server after setting all the things up? >> >> >> []'s >> MM >> >> On Tue, Oct 28, 2008 at 11:47 AM, JFN 090274 <[EMAIL PROTECTED]> wrote: >>> Hi all: >>> >>> First of all, excuse me because I've posted the same message before >>> without subject. Please, simply ignore it. >>> >>> I'm new to sipXecs, and I'm trying to test the ACD functions. I've >>> tried to configure a single queue, with the line 8000 assigned to it. >>> I've also configured two agents. The agents can log in, and I can see >>> them logged in in the ACD presence pages of sipXconfig. The problem is >>> that if I try to make a call from a third user to destination number >>> 8000, I always get a voice message saying "Dialed extension is not >>> valid, goodbye!". My question is: where could i find information about >>> how to configure an ACD queue? Where can I see traces related to this >>> problem? Any suggestions? >>> >>> Best regards, >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>> >> > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
