(please reply to list also, I am not an ACD guru, but if you post to the list you have a better chance of an ACD guru helping too).
Did you follow the steps in the wiki to configure the ACD? http://sipx-wiki.calivia.com/index.php/SIPxchange_Call_Center_(ACD)_Server >>> "JFN 090274" <[EMAIL PROTECTED]> 10/29/08 06:10 AM >>> Thank you, Toni. I've changed my ACD extension to 3 digits and now, if a place a call, I can hear a ringback tone, but the call never arrives to the available agent... The problem is that I have one agent signed In, I can see it in the ACD presence page... I only have two agents configured, one is logged in, and the other is offline. It's very strange, because if the logged agent makes a logout (*86), and then I call again to the ACD queue, I receive a "Call failed:ACD no agent" in the calling softphone (X-Lite), so it seems that the system is keeping track of the agent states... BR, 2008/10/29 Tony Graziano <[EMAIL PROTECTED]> > YES, or your ACD extension length should be 3 digits. If you change it > to four, you need to adjust all user lines to 4 digits. > > If you change it to FOUR you need to activate the dialing plan to let it > take effect. It takes 30-60 seconds to become effective once activating > it. > > >>> "JFN 090274" <[EMAIL PROTECTED]> 10/29/08 03:56 AM >>> > OK. Internal extension length = 3. Should it be 4? > > 2008/10/28 Tony Graziano <[EMAIL PROTECTED]> > > > No. Sorry. Voicemail is the dialplan. > > > > >>> "JFN 090274" <[EMAIL PROTECTED]> 10/28/2008 3:11:10 PM >>> > > > > There is no such dial plan. Should I create a new one? I only see > these: > > > > Name Enabled Type Description Schedule Emergency Disabled > Emergency > > Emergency dialing plan Always International Disabled Long Distance > International > > dialing Always Local Disabled Long Distance Local dialing Always > Long > > Distance Disabled Long Distance Long distance dialing plan Always > Restricted > > Disabled Long Distance Restricted dialing Always Toll free Disabled > Long > > Distance Toll free dialing Always AutoAttendant Enabled Attendant > Default > > autoattendant dialing plan Always Voicemail Enabled Voicemail > Default > > voicemail dialing plan Always > > > > > > 2008/10/28 Tony Graziano <[EMAIL PROTECTED]> > > > >> Go to > >> > >> Ssystem>Dial Plan>Internal > >> > >> What is the "Internal station extension length" set to? > >> > >> >>> "Melcon Moraes" <[EMAIL PROTECTED]> 10/28/2008 10:55:00 AM >>> > >> What about Tony's question, concerning the internal extensions length > >> and internal dialplan? > >> > >> []'s > >> MM > >> > >> > >> On Tue, Oct 28, 2008 at 12:13 PM, JFN 090274 <[EMAIL PROTECTED]> > >> wrote: > >> > Yes, I did. The steps I've followed are: > >> > > >> > 1. Create a new acd server. > >> > 2. Configure a new Queue > >> > 3. Add a new line to the queue with extension number 8000. > >> > 4. Add two ACD users. > >> > 5. Restart the acd (i've restarted the entire machine to be sure > that > >> > all is up-to-date). > >> > 5. users can log in by dialing *88. I can see them in the ACD > Presence > >> > page of sipXconfig. > >> > 6. If a third user dials 8000, I hear that voice message. > >> > > >> > I'm sure i'm missing something... > >> > > >> > > >> > > >> > > >> > > >> > 2008/10/28, Melcon Moraes <[EMAIL PROTECTED]>: > >> >> Did you restart the ACD Server after setting all the things up? > >> >> > >> >> > >> >> []'s > >> >> MM > >> >> > >> >> On Tue, Oct 28, 2008 at 11:47 AM, JFN 090274 > <[EMAIL PROTECTED]> > >> wrote: > >> >>> Hi all: > >> >>> > >> >>> First of all, excuse me because I've posted the same message > before > >> >>> without subject. Please, simply ignore it. > >> >>> > >> >>> I'm new to sipXecs, and I'm trying to test the ACD functions. > I've > >> >>> tried to configure a single queue, with the line 8000 assigned to > it. > >> >>> I've also configured two agents. The agents can log in, and I can > see > >> >>> them logged in in the ACD presence pages of sipXconfig. The > problem is > >> >>> that if I try to make a call from a third user to destination > number > >> >>> 8000, I always get a voice message saying "Dialed extension is > not > >> >>> valid, goodbye!". My question is: where could i find information > about > >> >>> how to configure an ACD queue? Where can I see traces related to > this > >> >>> problem? Any suggestions? > >> >>> > >> >>> Best regards, > >> >>> _______________________________________________ > >> >>> sipx-users mailing list > >> >>> [email protected] > >> >>> List Archive: http://list.sipfoundry.org/archive/sipx-users > >> >>> Unsubscribe: > http://list.sipfoundry.org/mailman/listinfo/sipx-users > >> >>> > >> >> > >> > > >> _______________________________________________ > >> sipx-users mailing list > >> [email protected] > >> List Archive: http://list.sipfoundry.org/archive/sipx-users > >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > >> > > > > > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
