You are in uncharted territory. Are you manually running the polycom config update tool against the 3.3.0 (3.3.x configs are not supported in sipxconfig yet at all, btw)? If not, I'd recommend backing to 3.2.1b or 3.1.3RevC on this! Polycom has since released 3.3.1, but it is very likely the config is valid for the phone, but not for sipxecs. The 3.3.x configs vary greatly, so the config being generated by sipxconfig is probably causing the issue, get thee back to known waters.
On Wed, Jan 12, 2011 at 9:44 PM, Becker, Jesse <[email protected]>wrote: > Tony, > sipXECS is version 4.2.1-018971.dhubler. I believe the Polycom IP 335 is > running firmware version: 3.3.0. I will double check this in the morning. > > Jes > > > On Mon, Jan 10, 2011 at 3:33 PM, Tony Graziano < > [email protected]> wrote: > >> What is the firmware on it? What is the version of sipxecs? >> >> On Mon, Jan 10, 2011 at 3:28 PM, Becker, Jesse <[email protected]>wrote: >> >>> All, >>> We recently have run into some intermittent issues with some of our >>> Polycom 335s. I am wondering if anyone else has run into this. When phone >>> rings, and is answered it continues to ring. If our techs hits the hook >>> flash several times it will eventually answer. Sometimes the call will go >>> directly to speakerphone even though the handset was lifted. I have upgraded >>> the software as well as did a full file system format, however, the phones >>> continue to experience this odd behavior. >>> >>> Has anyone seen this with this model? Should I RMA/replace? >>> >>> Jes >>> >>> -- >>> >>> Jesse Becker | Technical Manager >>> CCNA | Network+ | Linux+ Certified Professional >>> SunGard Higher Education @ SUNY Ulster >>> 491 Cottekill Road, Stone Ridge, NY 12484 >>> Tel 845-687-5064 | Fax 845-687-5105 >>> [email protected] | www.sunyulster.edu >>> >>> <http://www.sunyulster.edu/> >>> >>> Check out our knowledge base: >>> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >>> >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.326.5325 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> >> Helpdesk Contract Customers: >> http://support.myitdepartment.net >> >> <http://support.myitdepartment.net>Blog: >> http://blog.myitdepartment.net >> >> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > > Jesse Becker | Technical Manager > CCNA | Network+ | Linux+ Certified Professional > SunGard Higher Education @ SUNY Ulster > 491 Cottekill Road, Stone Ridge, NY 12484 > Tel 845-687-5064 | Fax 845-687-5105 > [email protected] | www.sunyulster.edu > > <http://www.sunyulster.edu/> > > Check out our knowledge base: > http://kb.sunyulster.edu<http://kb.sunyulster.edu/> > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.326.5325 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net <http://support.myitdepartment.net>Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
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