3.2.3 has some known issue too. Realize, as an example, 3.2.3 exhibits this known behavior:
user comes in first thing in the morning. Their phone rings, a partial ring one time, then stops. Their voicemail light starts blinking. If the network segment where the phone has any latency 20-30ms, it sends the call to voicemail. I'd stay away from 3.2.3 also, but that's me. On Thu, Jan 13, 2011 at 9:18 AM, Becker, Jesse <[email protected]>wrote: > Tony, > I was incorrect, I checked the phones this morning and they are running > 3.2.3. I will give 3.2.1 a try to see if it makes a difference. > > Jes > > On Thu, Jan 13, 2011 at 7:26 AM, Tony Graziano < > [email protected]> wrote: > >> You are in uncharted territory. >> >> Are you manually running the polycom config update tool against the 3.3.0 >> (3.3.x configs are not supported in sipxconfig yet at all, btw)? If not, I'd >> recommend backing to 3.2.1b or 3.1.3RevC on this! Polycom has since released >> 3.3.1, but it is very likely the config is valid for the phone, but not for >> sipxecs. The 3.3.x configs vary greatly, so the config being generated by >> sipxconfig is probably causing the issue, get thee back to known waters. >> >> >> On Wed, Jan 12, 2011 at 9:44 PM, Becker, Jesse <[email protected]>wrote: >> >>> Tony, >>> sipXECS is version 4.2.1-018971.dhubler. I believe the Polycom IP 335 >>> is running firmware version: 3.3.0. I will double check this in the morning. >>> >>> Jes >>> >>> >>> On Mon, Jan 10, 2011 at 3:33 PM, Tony Graziano < >>> [email protected]> wrote: >>> >>>> What is the firmware on it? What is the version of sipxecs? >>>> >>>> On Mon, Jan 10, 2011 at 3:28 PM, Becker, Jesse >>>> <[email protected]>wrote: >>>> >>>>> All, >>>>> We recently have run into some intermittent issues with some of our >>>>> Polycom 335s. I am wondering if anyone else has run into this. When phone >>>>> rings, and is answered it continues to ring. If our techs hits the hook >>>>> flash several times it will eventually answer. Sometimes the call will go >>>>> directly to speakerphone even though the handset was lifted. I have >>>>> upgraded >>>>> the software as well as did a full file system format, however, the phones >>>>> continue to experience this odd behavior. >>>>> >>>>> Has anyone seen this with this model? Should I RMA/replace? >>>>> >>>>> Jes >>>>> >>>>> -- >>>>> >>>>> Jesse Becker | Technical Manager >>>>> CCNA | Network+ | Linux+ Certified Professional >>>>> SunGard Higher Education @ SUNY Ulster >>>>> 491 Cottekill Road, Stone Ridge, NY 12484 >>>>> Tel 845-687-5064 | Fax 845-687-5105 >>>>> [email protected] | www.sunyulster.edu >>>>> >>>>> <http://www.sunyulster.edu/> >>>>> >>>>> Check out our knowledge base: >>>>> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> sip: [email protected] >>>> Fax: 434.326.5325 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> sip: [email protected] >>>> >>>> Helpdesk Contract Customers: >>>> http://support.myitdepartment.net >>>> >>>> <http://support.myitdepartment.net>Blog: >>>> http://blog.myitdepartment.net >>>> >>>> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >>>> >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> >>> Jesse Becker | Technical Manager >>> CCNA | Network+ | Linux+ Certified Professional >>> SunGard Higher Education @ SUNY Ulster >>> 491 Cottekill Road, Stone Ridge, NY 12484 >>> Tel 845-687-5064 | Fax 845-687-5105 >>> [email protected] | www.sunyulster.edu >>> >>> <http://www.sunyulster.edu/> >>> >>> Check out our knowledge base: >>> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >>> >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.326.5325 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> >> Helpdesk Contract Customers: >> http://support.myitdepartment.net >> >> <http://support.myitdepartment.net>Blog: >> http://blog.myitdepartment.net >> >> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > > Jesse Becker | Technical Manager > CCNA | Network+ | Linux+ Certified Professional > SunGard Higher Education @ SUNY Ulster > 491 Cottekill Road, Stone Ridge, NY 12484 > Tel 845-687-5064 | Fax 845-687-5105 > [email protected] | www.sunyulster.edu > > <http://www.sunyulster.edu/> > > Check out our knowledge base: > http://kb.sunyulster.edu<http://kb.sunyulster.edu/> > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.326.5325 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net <http://support.myitdepartment.net>Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
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