3.2.3 has some known issue too. Realize, as an example, 3.2.3 exhibits
this known behavior:
user comes in first thing in the morning. Their phone rings, a partial
ring one time, then stops. Their voicemail light starts blinking.
If the network segment where the phone has any latency 20-30ms, it
sends the call to voicemail. I'd stay away from 3.2.3 also, but that's me.
On Thu, Jan 13, 2011 at 9:18 AM, Becker, Jesse <[email protected]
<mailto:[email protected]>> wrote:
Tony,
I was incorrect, I checked the phones this morning and they are
running 3.2.3. I will give 3.2.1 a try to see if it makes a
difference.
Jes
On Thu, Jan 13, 2011 at 7:26 AM, Tony Graziano
<[email protected]
<mailto:[email protected]>> wrote:
You are in uncharted territory.
Are you manually running the polycom config update tool
against the 3.3.0 (3.3.x configs are not supported in
sipxconfig yet at all, btw)? If not, I'd recommend backing to
3.2.1b or 3.1.3RevC on this! Polycom has since released 3.3.1,
but it is very likely the config is valid for the phone, but
not for sipxecs. The 3.3.x configs vary greatly, so the config
being generated by sipxconfig is probably causing the issue,
get thee back to known waters.
On Wed, Jan 12, 2011 at 9:44 PM, Becker, Jesse
<[email protected] <mailto:[email protected]>> wrote:
Tony,
sipXECS is version 4.2.1-018971.dhubler. I believe the
Polycom IP 335 is running firmware version: 3.3.0. I will
double check this in the morning.
Jes
On Mon, Jan 10, 2011 at 3:33 PM, Tony Graziano
<[email protected]
<mailto:[email protected]>> wrote:
What is the firmware on it? What is the version of
sipxecs?
On Mon, Jan 10, 2011 at 3:28 PM, Becker, Jesse
<[email protected]
<mailto:[email protected]>> wrote:
All,
We recently have run into some intermittent
issues with some of our Polycom 335s. I am
wondering if anyone else has run into this. When
phone rings, and is answered it continues to ring.
If our techs hits the hook flash several times it
will eventually answer. Sometimes the call will go
directly to speakerphone even though the handset
was lifted. I have upgraded the software as well
as did a full file system format, however, the
phones continue to experience this odd behavior.
Has anyone seen this with this model? Should I
RMA/replace?
Jes
--
Jesse Becker | Technical Manager
CCNA | Network+ | Linux+ Certified Professional
SunGard Higher Education @ SUNY Ulster
491 Cottekill Road, Stone Ridge, NY 12484
Tel 845-687-5064 | Fax 845-687-5105
[email protected]
<mailto:[email protected]> |
www.sunyulster.edu <http://www.sunyulster.edu/>
Check out our knowledge
base: http://kb.sunyulster.edu
<http://kb.sunyulster.edu/>
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--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
<mailto:[email protected]>
Fax: 434.326.5325
Email: [email protected]
<mailto:[email protected]>
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]
<mailto:[email protected]>
Helpdesk Contract Customers:
http://support.myitdepartment.net
Blog:
http://blog.myitdepartment.net
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_______________________________________________
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--
Jesse Becker | Technical Manager
CCNA | Network+ | Linux+ Certified Professional
SunGard Higher Education @ SUNY Ulster
491 Cottekill Road, Stone Ridge, NY 12484
Tel 845-687-5064 | Fax 845-687-5105
[email protected] <mailto:[email protected]> |
www.sunyulster.edu <http://www.sunyulster.edu/>
Check out our knowledge base: http://kb.sunyulster.edu
<http://kb.sunyulster.edu/>
_______________________________________________
sipx-users mailing list
[email protected]
<mailto:[email protected]>
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
<mailto:[email protected]>
Fax: 434.326.5325
Email: [email protected]
<mailto:[email protected]>
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]
<mailto:[email protected]>
Helpdesk Contract Customers:
http://support.myitdepartment.net
Blog:
http://blog.myitdepartment.net
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
_______________________________________________
sipx-users mailing list
[email protected]
<mailto:[email protected]>
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
Jesse Becker | Technical Manager
CCNA | Network+ | Linux+ Certified Professional
SunGard Higher Education @ SUNY Ulster
491 Cottekill Road, Stone Ridge, NY 12484
Tel 845-687-5064 | Fax 845-687-5105
[email protected] <mailto:[email protected]> |
www.sunyulster.edu <http://www.sunyulster.edu/>
Check out our knowledge base: http://kb.sunyulster.edu
<http://kb.sunyulster.edu/>
_______________________________________________
sipx-users mailing list
[email protected] <mailto:[email protected]>
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
<mailto:[email protected]>
Fax: 434.326.5325
Email: [email protected] <mailto:[email protected]>
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]
<mailto:[email protected]>
Helpdesk Contract Customers:
http://support.myitdepartment.net
Blog:
http://blog.myitdepartment.net
Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
_______________________________________________
sipx-users mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-users/
