Laurentiu, yes, I did press the Go Available button.. the agent doesn't ring..
Douglas, Yes I know that I mix the old ACD and the openACD, but I can't make it work with neither of them. Both stuck on the same point (when the call stucks in the queue and the agent doesn't ring..) something went wrong.. but I'm not sure what.. I hear the hold music, the agent is idle, but it doesn't ring. that's the scenario in both the old ACD and the openACD. The skills are fine, assigned to the agent.. Regards, Irena On Fri, May 27, 2011 at 7:09 PM, Douglas Hubler <[email protected]> wrote: > We're switching you back and forth from new ACD (Call Center/OpenACD > based) and old ACD (ACD/sipXacd). Laurentiu was talking about new > one. Two systems are implemented completely separately. FYI: You > can use both at the same time, but no good reason to that i know of > unless you want to slowly migrate. > > On Fri, May 27, 2011 at 11:56 AM, Irena Dolovčak > <[email protected]> wrote: > > I have tried your sugestion and I got the Ring Test to work. But I can't > > make the Agent to ring when the call is in queue. I logged in in the > Agent > > do you hear the hold music? > > > UI and when I open the supervisor tab, I can't see the call in the > queue.. > > as if the call is somewhere else.. the queue shows 0 active calls. > > Here are new merge logs and full.log > > check the skills. i know at one point, the default skill was no > skills and that meant agent's wouldn't get calls. An agent needs all > the skills in order to be eligible including the queue. > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Irena Dolovčak
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