I use the Caller ID/VM method of screening calls as well. If I don’t recognize the number and it is obviously from outside of our area, I usually let it go to VM. I try to answer most numbers from local prefixes and in-district unless I am in a meeting or don’t want to deal with the disruption from a project I am working on. I use different messages for outside and inside callers. Inside callers are advised to use our help ticket system. Outside callers are given my e-mail address and told that is the best means of reaching me. All callers are given the zero-out option to be transferred to the office (at which time they are usually transferred right back to my VM) and told that I usually don’t check VM until evening.
I try to respond no later than NBD to callers that follow up with an e-mail or at least leave me their e-mail address in the VM; even the pesky salespersons will get a polite “thanks but we are not interested” follow up e-mail. For those that only leave a call back number or insist on calling back – they are not going to get any of my time unless they are someone I really want to talk to. -TS From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Russ Gowin Sent: Sunday, September 26, 2010 9:44 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] Staff Phone List I screen all of my calls through my school VM too, unless I am expecting a call back from SchoolMaster support, our cafeteria software support, or a vendor I'm working with at the time. Those calls I try to answer and if it's not them then I hang up quickly. Of course, any internal calls show up as the person calling, such as the principal or supt. Russ Gowin Systems Administrator Technology Specialist DeLand-Weldon CUSD #57 304 E. Illinois Route 10 DeLand, IL 61839 217-736-2311 Sent from my iPhone. On Sep 25, 2010, at 10:34 PM, Heath Henderson <hmh1...@gmail.com<mailto:hmh1...@gmail.com>> wrote: I have a phone secretary as well. I call her Vocietoria Messageberg. She goes only by the initials VM most days. I put all my call through to her. Anyone important in the district has my cell number. I treat that as my primary phone. About every two or three days I remember to turn around and check the messages Vickie has taken for me. So far most all of her calls have been vendors. She is a very good screener. -Heath Henderson On Sep 25, 2010, at 9:46 AM, "Russ Gowin" <rgo...@dwschools.org<mailto:rgo...@dwschools.org>> wrote: Wait, you actually have a tech. dept. secretary? Where can I get one of those? I guess the unit secretary could be considered my tech. dept. secretary since she occasionally screens calls for me. Russ Gowin System Administrator Technology Specialist DeLand-Weldon CUSD #57 304 E. Illinois Route 10 DeLand, IL 61839 217-736-2311 From: tech-geeks-boun...@tech-geeks.org<mailto:tech-geeks-boun...@tech-geeks.org> [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Steele, Thomas C Sent: Wednesday, September 22, 2010 12:40 PM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] Staff Phone List We maintain a master directory that is maintained by the tech dept secretary. She makes any updates to it and sends it out as a Word and PDF document at least once a year (sometimes again in the spring if there are a lot of changes). Typically it doesn’t change much after the start of the school year. Thomas C. Steele Technology Director Manteno CUSD #5 From: tech-geeks-boun...@tech-geeks.org<mailto:tech-geeks-boun...@tech-geeks.org> [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Daniel Zobel Sent: Wednesday, September 22, 2010 11:34 AM To: tech-geeks@tech-geeks.org<mailto:tech-geeks@tech-geeks.org> Subject: [tech-geeks] Staff Phone List How does everyone deal with their staff phone list for calling out? For students it is easy as there is the student management system that can handle it. But right now for staff we have the paper copy that is added to in the offices, but not always put in an electronic format or in a central location. I really want to build a list for me to put in the phone system. We use Skyward for the Student side of things, I can't pull staff info out of the system, or at least not phone numbers, unless I am missing things. I really hate finding that the system was used and we didn't have staff phone numbers listed. Thanks, Dan Daniel Zobel Director of Technology Heyworth CUSD#4 309-473-2250 - Direct # 309-473-2822 - Grade School | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org |
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