On Tuesday, March 11, 2014 9:21:29 AM UTC-7, ONeal Freeman wrote:
>
>
>
> On Tuesday, March 11, 2014 10:14:10 AM UTC-5, RjOllos wrote:
>>
>> On Tuesday, March 11, 2014 7:49:22 AM UTC-7, ONeal Freeman wrote:
>>>
>>>
>>>
>>> On Tuesday, March 11, 2014 9:34:38 AM UTC-5, RjOllos wrote:
>>>>
>>>>
>>>>
>>>> On Tuesday, March 11, 2014 7:25:48 AM UTC-7, ONeal Freeman wrote:
>>>>>
>>>>>
>>>>>
>>>>> On Tuesday, March 11, 2014 9:03:49 AM UTC-5, RjOllos wrote:
>>>>>>
>>>>>> On Tuesday, March 11, 2014 6:21:23 AM UTC-7, ONeal Freeman wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Monday, March 10, 2014 5:40:27 PM UTC-5, hasienda wrote:
>>>>>>>>
>>>>>>>> -----BEGIN PGP SIGNED MESSAGE----- 
>>>>>>>> Hash: SHA1 
>>>>>>>>
>>>>>>>> On 10.03.2014 23:01, ONeal Freeman wrote: 
>>>>>>>> > On Monday, March 10, 2014 4:11:38 PM UTC-5, hasienda wrote: 
>>>>>>>> >> On 10.03.2014 21:51, RjOllos wrote: 
>>>>>>>> >>> Perhaps we need to see take a look at the full log file at 
>>>>>>>> DEBUG 
>>>>>>>> >>> level, 
>>>>>>>> >>> for a session that spans restarting the web server to 
>>>>>>>> navigating 
>>>>>>>> >>> to the 
>>>>>>>> >>> /newticket page. 
>>>>>>>> >> 
>>>>>>>> >> Indeed this was/is what I've been thinking too, more debut 
>>>>>>>> logging, 
>>>>>>>> >> please. 
>>>>>>>> > 
>>>>>>>> > So let me see if I understand what you want me to do with the 
>>>>>>>> debug log. 
>>>>>>>> > Start trac and then restart the web server (apache) without 
>>>>>>>> exiting 
>>>>>>>> > trac. Refresh trac and navigate to newticket? 
>>>>>>>>
>>>>>>>> Just restart the server, that is providing dynamic Trac content. 
>>>>>>>> Capture the log from after restart up to the end of the first 
>>>>>>>> request, 
>>>>>>>> that shall target /newticket directly. It will show a full Trac 
>>>>>>>> environment reload and the request itself. A browser refresh would 
>>>>>>>> only 
>>>>>>>> lengthen the log without providing additional information. 
>>>>>>>>
>>>>>>>> Steffen Hoffmann 
>>>>>>>> -----BEGIN PGP SIGNATURE----- 
>>>>>>>> Version: GnuPG v1.4.12 (GNU/Linux) 
>>>>>>>> Comment: Using GnuPG with Icedove - http://www.enigmail.net/ 
>>>>>>>>
>>>>>>>> iEYEARECAAYFAlMeP1gACgkQ31DJeiZFuHe00gCglbxpHY+CRYFvKPigeKUa2CQK 
>>>>>>>> eYQAoIzHEerdGdDSrxv4JfkZdVeOZ27b 
>>>>>>>> =ogY/ 
>>>>>>>> -----END PGP SIGNATURE----- 
>>>>>>>>
>>>>>>>
>>>>>>> I have attached my trac.log
>>>>>>>
>>>>>>
>>>>>> I don't see anything obvious so far. Could you try upgrading 
>>>>>> to TracTicketTemplatePlugin 0.9dev though? It appears you are still 
>>>>>> running 
>>>>>> 0.8.
>>>>>>
>>>>>
>>>>> Now I am going to show your how much I don't know about trac. I tried 
>>>>> using easy_install to download the template version and couldn't it. So I 
>>>>> downloaded the source and created the egg. The source I downloaded and 
>>>>> build was under 0.11.
>>>>>
>>>>> Please point me in the direction to get the latest. 
>>>>>
>>>>
>>>> You can upgrade by executing:
>>>> easy_install http://trac-hacks.org/svn/tractickettemplateplugin/0.11/
>>>>
>>>> and then restarting your webserver.
>>>>
>>>> When testing the latest version, it would be best to clear your browser 
>>>> cache and do a hard-refresh of the page (hold down SHIFT while clicking 
>>>> the 
>>>> refresh button).
>>>>
>>>
>>> Got an error trying to upgrade:    
>>> File 
>>> "c:\bitnami\trac-1.0.1-1\python\lib\setuptools-0.6c11-py2.7.egg\setuptools\command\egg_info.py",
>>>  
>>> line 233, in get_svn_revision
>>> IndexError: list index out of range
>>>
>>
>> That's a setuptools + SVN 1.7 issue which can be solved by upgrading 
>> setuptools.
>> http://trac-hacks.org/ticket/10778#comment:4
>>
>> If you don't want to upgrade setuptools, then probably the easiest way to 
>> proceed is:
>>  1. Download an archive of the source: 
>> http://trac-hacks.org/changeset/latest/tractickettemplateplugin?old_path=/&filename=tractickettemplateplugin&format=zip
>>  2. Change to the 0.11 directory and run easy_install  
>>
>
> Not sure if this will help but attached my about page 
>

It looks like you have the latest setuptools (3.1). Did you upgrade just 
now?

I think that someone previously suggested the SVN 1.7 issues should have 
been fixed in setuptool 1.2:
https://pypi.python.org/pypi/setuptools/3.1#id18

Anyway, did you try installing per the steps suggested in my previous 
message? 

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