No, it's true. It's been confirmed. You don't 'get' a special number to call, but if you find the special numbers, you can use them. Almost everyone at Sprint is just going to tell you to dial *2, of course. That doesn't mean you have to. They even tell that to their corporate customers. It's the easiest for the them, keeps their costs down, filter out the rif-raf, etc.
________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Levi Wallach Sent: Tuesday, January 08, 2008 10:16 AM To: [email protected] Subject: RE: [Treo] Re: SERO questions Nope, I don't believe this is true. I've always been told to call *2. Now, if you truly know someone who works at Sprint or Nextel, they can put you in touch with a special support group that's specifically for this purpose, but not if you get the SERO by just plugging in some random reps email address on the web site. And as far as complaints, from what I recall, it was a lot of SERO customers who got the boot as they were constantly trying to get more or better deals and/or complaining that they weren't getting billed right... ________________________________________ From: [email protected] <mailto:treo%40yahoogroups.com> [EMAIL PROTECTED] <mailto:treo%40yahoogroups.com> ] On Behalf Of Ralph Alvy [EMAIL PROTECTED] <mailto:ralph%40ralphalvy.com> ] Sent: Tuesday, January 08, 2008 10:46 AM To: [email protected] <mailto:treo%40yahoogroups.com> Subject: Re: [Treo] Re: SERO questions On Monday 07 January 2008 06:22:42 pm sammyc56301 wrote: > Customer Support: You are technically a business customer now, so they > will treat you like GOLD. Hardware Replacements over the phone, Tier > 2 support, etc. No hold time, no outsourcing. Are you saying that when they see your cell phone number is a SERO account they consider you a business customer? Or do SERO customers get a different customer service number to call. >From what you say here, perhaps the complaints regarding Spring customer service are rarely from SERO customers. Yahoo! Groups Links [Non-text portions of this message have been removed]
