[U2] [UV] Callcenter screen pop

[John Hester]

We're looking into new call center software and trying to determine to 
what degree we can integrate incoming call handling with our UV order 
entry software.  Assuming that we've captured either a phone # via 
caller ID or a customer account number by having them key it in, does 
anyone know of a way to push this information into a green-screen UV 
application?  The call center software packages we've looked into a 
Windows based, and we use Accuterm to run our UV applications.  The only 
way I can see this working is if the customer service agent is sitting 
at the appropriate order entry prompt in the UV application prior to 
answering the phone (which is acceptable), and the data is then sent to 
Accuterm (or some other terminal emulator).  Has anyone done anything 
like this?

TIA,
John
--
John Hester
System & Network Administrator
Momentum Group Inc.
(949) 833-8886 x623
http://memosamples.com
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