Ive seen something like this when we visited a company in Florida. They are running a Universe system with some terminal emulation on the PC's. What they had was a separate software package that popped up the incomming call in a small window that they cut and pasted into the application. Im sure this could be automated. Anthony
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Hester Sent: Monday, January 09, 2006 6:34 PM To: U2 Users Discussion List Subject: [U2] [UV] Callcenter screen pop We're looking into new call center software and trying to determine to what degree we can integrate incoming call handling with our UV order entry software. Assuming that we've captured either a phone # via caller ID or a customer account number by having them key it in, does anyone know of a way to push this information into a green-screen UV application? The call center software packages we've looked into a Windows based, and we use Accuterm to run our UV applications. The only way I can see this working is if the customer service agent is sitting at the appropriate order entry prompt in the UV application prior to answering the phone (which is acceptable), and the data is then sent to Accuterm (or some other terminal emulator). Has anyone done anything like this? TIA, John -- John Hester System & Network Administrator Momentum Group Inc. (949) 833-8886 x623 http://memosamples.com ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.16/225 - Release Date: 1/9/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.16/225 - Release Date: 1/9/2006 ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
