There was a UniData call center package named "Telathena". I can't say for
sure that it did this, but I'm guessing so.
"Our greatest duty in this life is to help others. And please, if you can't
help them, could you at least not hurt them?" - H.H. the Dalai Lama
"When buying & selling are controlled by legislation, the first thing to be
bought & sold are the legislators" - P.J. O'Rourke
Dan Fitzgerald
From: John Hester <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: U2 Users Discussion List <[email protected]>
Subject: [U2] [UV] Callcenter screen pop
Date: Mon, 09 Jan 2006 15:34:12 -0800
We're looking into new call center software and trying to determine to what
degree we can integrate incoming call handling with our UV order entry
software. Assuming that we've captured either a phone # via caller ID or a
customer account number by having them key it in, does anyone know of a way
to push this information into a green-screen UV application? The call
center software packages we've looked into a Windows based, and we use
Accuterm to run our UV applications. The only way I can see this working
is if the customer service agent is sitting at the appropriate order entry
prompt in the UV application prior to answering the phone (which is
acceptable), and the data is then sent to Accuterm (or some other terminal
emulator). Has anyone done anything like this?
TIA,
John
--
John Hester
System & Network Administrator
Momentum Group Inc.
(949) 833-8886 x623
http://memosamples.com
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