One of my client/colleagues (I believe he'll see this and comment) has collection agencies as his clients. They have check scanners to scan checks which are sent in by debtors. The BASIC application that he maintains uses AccuTerm to call a program that I wrote which drives the scanner and related activity. The app provides a filename to my program, the scan is done, the front/back images are captured and saved to the path/filenames (a network server) provided from the app, the MICR code is scanned off of the check and returned back to the app through the AccuTerm interface.
It sounds like you want the same sort of interface for your call handling software, and instead of sending MICR data you want to receive a phone number and/or caller-keyed account number. The call center software must have some sort of mechanism for providing this data to an external application. Chances are they write to a Windows/DOS file or they have an ActiveX control or .NET control into which you can hook some code. If you can tell us exactly what interfaces are available someone here (I'll volunteer) will be able to suggest an exact path from that software into yours (and back?). For anyone who's curious, the check scanner software displays the checks for the user to view, allows zooming and rotation, and the app can request a specific image to be called from the network server and displayed for the user (collection agent maybe) without going through the scanner. The app or the user can elect to print the check images along with some app-provided text. Detailed logs are maintained when diagnostic mode is invoked. The MV BASIC side is called through a single interface, so to make all of this happen the app just needs to CALL SCAN.CHECK.SUB(params). Inquiries are welcome about the scanner and/or similar AccuTerm interfaces. Tony, Nebula R&D TG@ removethisNebula-RnD.com John Hester wrote: > We're looking into new call center software and trying to > determine to what degree we can integrate incoming call > handling with our UV order entry software. Assuming that > we've captured either a phone # via caller ID or a > customer account number by having them key it in, does > anyone know of a way to push this information into a > green-screen UV application? The call center software > packages we've looked into a Windows based, and we use > Accuterm to run our UV applications. The only way I can > see this working is if the customer service agent is > sitting at the appropriate order entry prompt in the UV > application prior to answering the phone (which is > acceptable), and the data is then sent to Accuterm (or > some other terminal emulator). ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
