I wrote a system sometime ago to do this. I used Wyse 50 or 60 terminals. They have duel bi-directional serial ports. The user would logon to UV and go into the application. The app would swap ports & the user would logon to the Call center software. When a call was received, the call center app would change the terminal to transparent mode, send the customer nbr ,order nbr, or phone number to the UV app, then swap ports back to UV. After the UV app finished it would do the same process to send the status back to the Call center app. It took minor mods to the Call center app and minor mods to the UV app.
This may work on a PC with duel ports if you have a terminal emulator that will handle it. Richard ----- Original Message ----- From: "John Hester" <[EMAIL PROTECTED]> To: "U2 Users Discussion List" <[email protected]> Sent: Monday, January 09, 2006 6:34 PM Subject: [U2] [UV] Callcenter screen pop > We're looking into new call center software and trying to determine to > what degree we can integrate incoming call handling with our UV order > entry software. Assuming that we've captured either a phone # via > caller ID or a customer account number by having them key it in, does > anyone know of a way to push this information into a green-screen UV > application? The call center software packages we've looked into a > Windows based, and we use Accuterm to run our UV applications. The only > way I can see this working is if the customer service agent is sitting > at the appropriate order entry prompt in the UV application prior to > answering the phone (which is acceptable), and the data is then sent to > Accuterm (or some other terminal emulator). Has anyone done anything > like this? > > TIA, > John > -- > John Hester > System & Network Administrator > Momentum Group Inc. > (949) 833-8886 x623 > http://memosamples.com > ------- > u2-users mailing list > [email protected] > To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
