>> You may also want to temporarily test your email account
>> on her PC, to see if the problem affects all accounts on
>> that PC.
>>
> I think I mentioned that I installed Thunderbird on her PC and the same
> thing happens (although there's no error message to prove it).
I still think it needs to be determined whether a *different*
email account will work on the problem PC.
If all email accounts fail, both in OE and Thunderbird, then
check for firewall and AV problems, and if that's negative, do a
repair install of the OS.
Gary VanderMolen
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