I gave up!!! 

I uninstalled the office and installed it again. I installed 12.1.0, 12.2.0 and 
12.2.1 updates and Entourage was working ok. 

I updated Entourage to EWS 13.0.0 and it still cannot connect to Exchange 
server (Apple's Mail application is working ok). Is there anything I can do to 
diagnose the problem? 


On 13 Nov 2009, at 09:43, ext [email protected] wrote:

> During the account setup Entourage automatically detecting the server address 
> as htps://mail.server.com/EWS/Exchange.asmx . It was working with this 
> setting before the update. I tried to set it as https://mail.server.com but 
> it did not work either. 
> 
> After so many trials I gave up and uninstalled the office and re-installed 
> it. Auto update installed first 12.1.0 and then 12.2.3 update. I set up 
> Entourage and it was working. Since my backup mailbox data is from EWS 
> Edition I installed EWS 13.0.3 update and faced exactly the same problem.
> 
> Again I uninstalled the office but this time I installed 12.1.0 and 12.2.0 
> updates manually. Then I tried to install EWS 13.0.0 but the installer is 
> refusing to install with the error message "A version of the software 
> required to install this update was not found on this volume".
> 
> Is there any way to go back to EWS 13.0.0 version?
> 
> Regards,
> Tevfik
> 
> 
> On 13 Nov 2009, at 09:11, ext William Smith wrote:
> 
>>> From: <[email protected]>
>>> Date: Thu, 12 Nov 2009 15:06:37 +0100
>>> 
>>> Verifying Exchange account "[email protected]<mailto:[email protected]>" on
>>> "https://mail.xxx.com/EWS/Exchange.asmx":
>>> Verification Failed: "HTTP error. The server cannot fulfill the request."
>>> (-18500 )
>> 
>> I'm curious about the format of your server address. You really only need:
>> 
>>   server.example.com
>> 
>> While adding the "http://"; prefix and "/EWS/Exchange.asmx" path may work,
>> they really aren't necessary. Try just the server address and see what
>> happens. Be sure to enable SSL for your account.
>> 
>> Hope this helps!
>> 
>> -- 
>> 
>> bill
>> 
>> Entourage Help Page <http://entourage.mvps.org/>
>> Entourage Help Blog <http://blog.entourage.mvps.org/>
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>> 
>> 
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