> From: <[email protected]> > Date: Fri, 13 Nov 2009 08:31:38 +0100 > > I updated Entourage to EWS 13.0.0 and it still cannot connect to Exchange > server (Apple's Mail application is working ok). Is there anything I can do to > diagnose the problem?
Definitely, although you'll have to wade through a lot of text. In Entourage 13.0.0, go to Entourage menu --> Preferences... --> General Preferences --> General and enable "Enable logging (troubleshooting". This is a new feature only in the EWS version of Entourage. Quit Entourage and launch it again. On your Desktop you'll find a file called "Microsoft Entourage_Troubleshooting_0.log" that quickly fills with lots of information. If you're lucky, Entourage will hit your problem early and you won't have to wade through too much information. Double-click the file to open it in Console.app, which is just a fancy text viewing application. If you find the amount of information too much then quit Entourage and then click the "Clear Display" icon in the Console. Now, move the Console window to the side so that you can watch it while Entourage launches again. When prompted whether or not you want to disable logging, click No for now. You DO want to keep logging on. You'll see data spew into the Console. As soon as you see an error message in Entourage then click the "Insert Marker" icon in Console. This simply adds a time/date stamp into the Console. If you're lucky you'll see an understandable error message somewhere before/after the marker. Make liberal use of the Filter field in the upper right corner of the window to search for keywords like "error", "fail" and "autodiscover". If too much information is still displayed then use Edit --> Find to highlight exacts words in the text. Feel free to Clear Display and Insert Marker to your heart's content. If you want to start over, just quit Entourage and trash the file. Entourage will create a new one the next time you launch it. Hope this helps! -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck> -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
