On 5/18/2010 8:20 PM, Godfrey DiGiorgi wrote:
It's always sad to hear reports of such a mess, but I hear them about
every manufacturer from time to time. Nikon, Canon, Panasonic, Sony,
Pentax ... all of them. I'm just glad I've only rarely needed service.
;-)
Godfrey, there seems to be a minor difference in Jeffery's case. You
see, it seems from what he's saying and what has been written on the net
that Leica M8 was, how to put it, half baked when it hit the market.
Then, it was only reasonable to expect relatively many customer support
cases, especially given the fact that Leica is not mass produced like,
say Canon or Nikon. And then, each case such as Jeffery's gets far more
resounding resonance than just one or two disgruntled Nikon or Canon
customers.
Say, I had a problem with Pentax Israel where they couldn't properly
tune my Katz Eye focusing screen even after I brought them the set of
original shims. However:
1. They were forthcoming.
2. The offered a way out albeit expensive one.
3. They actually did not hesitate to indicate that I could do it on my
own and if I fail they will be glad to help me to put the original
screen in place.
4. They did not take from me any money beside the actual work where they
measured what thickness of shim would be necessary to properly tune my
Katz Eye screen.
So, although I did not solve the problem with Pentax Israel but rather
with the help of one of my co-workers, I have nothing to put at fault
with them. In fact, that company, Karat is also an official Canon
representative in Israel and all my friends who consider buying Canon
gear always get my wholehearted recommendation to buy a camera that will
be serviced by Karat. Karat has been really good to me.
What Jeffery describes seems pretty much the opposite.
Boris
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