Twenty exposures is DOA in my book.
On 5/18/2010 2:12 PM, Jeffery Smith wrote:
Post Katrina there were no places in this part of the state stocking the M8. I
bought it from B&H and was referred to Leica since it did not arrive dead on
arrival. It took about 20 exposures before it died.
On May 18, 2010, at 12:51 PM, John Sessoms wrote:
From: Jeffery Smith
I got flamed on the Leica Users Group forum for mentioning this, but
my M8's were anything but reliable. My first one died after about a
week, and Leica ignored all of my phone calls and emails until I
finally contacted the president of the company personally. If you
aren't a professional photographer, you can forget about customer
service from Leica. You don't exist. The second M8 body would not
recognize any of the memory cards I used. Leica blamed the memory
cards and refused to repair or replace the camera. I bought every
different brand of memory card listed as compatible on Leica's site,
and all gave me a "no memory card" error until I removed the battery,
waited a few minutes, and then reinserted the battery (which
apparently rebooted the camera). I had to repeat this every time I
wanted to shoot a frame. Once the camera was turned off or turned
itself off, the no memory card error reappeared. Until a new
firmware upgrade appeared last year, the M8 just sat in a drawer. The
firmware upgrade seems to have fixed the memory card problem.
Who did you buy the camera from? I mean, NYC mail-order, local dealer or direct
from Leica USA?
If I bought a camera that only worked for a week, I'd start with whoever I
bought it from, and put the onus on them to make it right. Same for one that
wouldn't work at all from the get-go.
The dealer should have more leverage with the manufacturer, and if they don't
it's still not MY problem. They sold it, they're responsible for making good.
I prefer to deal locally whenever I can, simply because if something DOES go
wrong, I get more stress relief if there's someone I can look in the eye while
I'm yelling at him.
I had some problems one time with a major NYC mail-order house getting a problem
fixed, but in retrospect the problem had more to do with the difficulties of trying
to communicate three ways (dealer, manufacturer& me) across 9 time zones by
email. They did finally understood the problem and got it sorted out for me.
I would, and have bought from them since then ... when I couldn't find what I
wanted locally.
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