It comes from not being quite as socialist. ;-) On Tue, May 18, 2010 at 3:32 PM, Bob W <p...@web-options.com> wrote: > Don't you have any kind of consumer protection over there? I mean, for a > retailer to be allowed to turn away a faulty product after a week or so is > disgraceful. > > Last August - 10 months ago - I bought a netbook from amazon.co.uk. It's > been heavily used since then, on a daily basis. Last week it stopped working > and today I found out it's a problem with the motherboard, so I phoned > Amazon, told them the problem and they said 'ok, send it back. That model's > no longer available so we'll refund you in full'. I told them I was going to > wipe the hard disk first, to remove all personal data, and they were fine > with that. > > Great service, but they are in any case obliged by law in Europe to do this. > > Bob > >> >> They do have it written somewhere. In fact I think it was >> included with the documentation I received when I bought my >> K20D. I made sure that I'd have no problems if it proved >> unsuitable, or DOA, as I needed it for an assignment. >> >> On 5/18/2010 2:40 PM, Jeffery Smith wrote: >> > Do they have that written somewhere? I think that the early >> problems with the M8 were probably abundantly obvious to B&H >> at the time. It certainly was well documented on the web that >> many cameras were breaking down very quickly. There is an >> adage that you should never buy the first version of >> anything, and that seems to have applied to the M8. >> > >> > >> > On May 18, 2010, at 1:25 PM, P. J. Alling wrote: >> > >> > >> >> B&H photo gives you a week or so, (I can't remember how >> long exactly), and a couple hundred exposures before giving >> you a problem with a return. Dead after 20 exposures, is >> well within that return policy. >> >> >> >> On 5/18/2010 2:12 PM, Jeffery Smith wrote: >> >> >> >>> Post Katrina there were no places in this part of the >> state stocking the M8. I bought it from B&H and was referred >> to Leica since it did not arrive dead on arrival. It took >> about 20 exposures before it died. >> >>> >> >>> >> >>> On May 18, 2010, at 12:51 PM, John Sessoms wrote: >> >>> >> >>> >> >>> >> >>>> From: Jeffery Smith >> >>>> >> >>>> >> >>>>> I got flamed on the Leica Users Group forum for >> mentioning this, >> >>>>> but my M8's were anything but reliable. My first one died after >> >>>>> about a week, and Leica ignored all of my phone calls >> and emails >> >>>>> until I finally contacted the president of the company >> personally. >> >>>>> If you aren't a professional photographer, you can forget about >> >>>>> customer service from Leica. You don't exist. The >> second M8 body >> >>>>> would not recognize any of the memory cards I used. >> Leica blamed >> >>>>> the memory cards and refused to repair or replace the camera. I >> >>>>> bought every different brand of memory card listed as >> compatible >> >>>>> on Leica's site, and all gave me a "no memory card" >> error until I >> >>>>> removed the battery, waited a few minutes, and then >> reinserted the >> >>>>> battery (which apparently rebooted the camera). I had to repeat >> >>>>> this every time I wanted to shoot a frame. Once the camera was >> >>>>> turned off or turned itself off, the no memory card error >> >>>>> reappeared. Until a new firmware upgrade appeared last >> year, the >> >>>>> M8 just sat in a drawer. The firmware upgrade seems to >> have fixed the memory card problem. >> >>>>> >> >>>>> >> >>>> Who did you buy the camera from? I mean, NYC mail-order, >> local dealer or direct from Leica USA? >> >>>> >> >>>> If I bought a camera that only worked for a week, I'd >> start with whoever I bought it from, and put the onus on them >> to make it right. Same for one that wouldn't work at all from >> the get-go. >> >>>> >> >>>> The dealer should have more leverage with the >> manufacturer, and if they don't it's still not MY problem. >> They sold it, they're responsible for making good. >> >>>> >> >>>> I prefer to deal locally whenever I can, simply because >> if something DOES go wrong, I get more stress relief if >> there's someone I can look in the eye while I'm yelling at him. >> >>>> >> >>>> I had some problems one time with a major NYC mail-order >> house getting a problem fixed, but in retrospect the problem >> had more to do with the difficulties of trying to communicate >> three ways (dealer, manufacturer& me) across 9 time zones >> by email. They did finally understood the problem and got it >> sorted out for me. >> >>>> >> >>>> I would, and have bought from them since then ... when I >> couldn't find what I wanted locally. >> >>>> >> >>>> -- >> >>>> PDML Pentax-Discuss Mail List >> >>>> PDML@pdml.net >> >>>> http://pdml.net/mailman/listinfo/pdml_pdml.net >> >>>> to UNSUBSCRIBE from the PDML, please visit the link >> directly above and follow the directions. >> >>>> >> >>>> >> >>> >> >>> >> >> >> >> -- >> >> >> {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 >> >> Courier New;}} \viewkind4\uc1\pard\f0\fs20 I've just upgraded to >> >> Thunderbird 3.0 and the interface subtly weird.\par } >> >> >> >> >> >> -- >> >> PDML Pentax-Discuss Mail List >> >> PDML@pdml.net >> >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> >> to UNSUBSCRIBE from the PDML, please visit the link >> directly above and follow the directions. >> >> >> > >> > >> >> >> -- >> {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fc >> harset0 Courier New;}} \viewkind4\uc1\pard\f0\fs20 I've just >> upgraded to Thunderbird 3.0 and the interface subtly weird.\par } >> >> >> -- >> PDML Pentax-Discuss Mail List >> PDML@pdml.net >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly >> above and follow the directions. > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. >
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