Don't you have any kind of consumer protection over there? I mean, for a retailer to be allowed to turn away a faulty product after a week or so is disgraceful.
Last August - 10 months ago - I bought a netbook from amazon.co.uk. It's been heavily used since then, on a daily basis. Last week it stopped working and today I found out it's a problem with the motherboard, so I phoned Amazon, told them the problem and they said 'ok, send it back. That model's no longer available so we'll refund you in full'. I told them I was going to wipe the hard disk first, to remove all personal data, and they were fine with that. Great service, but they are in any case obliged by law in Europe to do this. Bob > > They do have it written somewhere. In fact I think it was > included with the documentation I received when I bought my > K20D. I made sure that I'd have no problems if it proved > unsuitable, or DOA, as I needed it for an assignment. > > On 5/18/2010 2:40 PM, Jeffery Smith wrote: > > Do they have that written somewhere? I think that the early > problems with the M8 were probably abundantly obvious to B&H > at the time. It certainly was well documented on the web that > many cameras were breaking down very quickly. There is an > adage that you should never buy the first version of > anything, and that seems to have applied to the M8. > > > > > > On May 18, 2010, at 1:25 PM, P. J. Alling wrote: > > > > > >> B&H photo gives you a week or so, (I can't remember how > long exactly), and a couple hundred exposures before giving > you a problem with a return. Dead after 20 exposures, is > well within that return policy. > >> > >> On 5/18/2010 2:12 PM, Jeffery Smith wrote: > >> > >>> Post Katrina there were no places in this part of the > state stocking the M8. I bought it from B&H and was referred > to Leica since it did not arrive dead on arrival. It took > about 20 exposures before it died. > >>> > >>> > >>> On May 18, 2010, at 12:51 PM, John Sessoms wrote: > >>> > >>> > >>> > >>>> From: Jeffery Smith > >>>> > >>>> > >>>>> I got flamed on the Leica Users Group forum for > mentioning this, > >>>>> but my M8's were anything but reliable. My first one died after > >>>>> about a week, and Leica ignored all of my phone calls > and emails > >>>>> until I finally contacted the president of the company > personally. > >>>>> If you aren't a professional photographer, you can forget about > >>>>> customer service from Leica. You don't exist. The > second M8 body > >>>>> would not recognize any of the memory cards I used. > Leica blamed > >>>>> the memory cards and refused to repair or replace the camera. I > >>>>> bought every different brand of memory card listed as > compatible > >>>>> on Leica's site, and all gave me a "no memory card" > error until I > >>>>> removed the battery, waited a few minutes, and then > reinserted the > >>>>> battery (which apparently rebooted the camera). I had to repeat > >>>>> this every time I wanted to shoot a frame. Once the camera was > >>>>> turned off or turned itself off, the no memory card error > >>>>> reappeared. Until a new firmware upgrade appeared last > year, the > >>>>> M8 just sat in a drawer. The firmware upgrade seems to > have fixed the memory card problem. > >>>>> > >>>>> > >>>> Who did you buy the camera from? I mean, NYC mail-order, > local dealer or direct from Leica USA? > >>>> > >>>> If I bought a camera that only worked for a week, I'd > start with whoever I bought it from, and put the onus on them > to make it right. Same for one that wouldn't work at all from > the get-go. > >>>> > >>>> The dealer should have more leverage with the > manufacturer, and if they don't it's still not MY problem. > They sold it, they're responsible for making good. > >>>> > >>>> I prefer to deal locally whenever I can, simply because > if something DOES go wrong, I get more stress relief if > there's someone I can look in the eye while I'm yelling at him. > >>>> > >>>> I had some problems one time with a major NYC mail-order > house getting a problem fixed, but in retrospect the problem > had more to do with the difficulties of trying to communicate > three ways (dealer, manufacturer& me) across 9 time zones > by email. They did finally understood the problem and got it > sorted out for me. > >>>> > >>>> I would, and have bought from them since then ... when I > couldn't find what I wanted locally. > >>>> > >>>> -- > >>>> PDML Pentax-Discuss Mail List > >>>> PDML@pdml.net > >>>> http://pdml.net/mailman/listinfo/pdml_pdml.net > >>>> to UNSUBSCRIBE from the PDML, please visit the link > directly above and follow the directions. > >>>> > >>>> > >>> > >>> > >> > >> -- > >> > {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 > >> Courier New;}} \viewkind4\uc1\pard\f0\fs20 I've just upgraded to > >> Thunderbird 3.0 and the interface subtly weird.\par } > >> > >> > >> -- > >> PDML Pentax-Discuss Mail List > >> PDML@pdml.net > >> http://pdml.net/mailman/listinfo/pdml_pdml.net > >> to UNSUBSCRIBE from the PDML, please visit the link > directly above and follow the directions. > >> > > > > > > > -- > {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fc > harset0 Courier New;}} \viewkind4\uc1\pard\f0\fs20 I've just > upgraded to Thunderbird 3.0 and the interface subtly weird.\par } > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly > above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
