Re: [otrs] SystemMonitoring

.' Subject: Re: [otrs] SystemMonitoring Nothing in the OTRS log. May want to check the otrs' folders for error_logs, increase logging to get something (think that's LogFile). Could Nagios server/auth be limited by IP? Firewalling (iptables, etc)? Did you run the HTTP post from the Nagios server

Re: [otrs] SystemMonitoring

Hello Rob, As far as I understand, you don't need generic agent jobs or postmaster filters to have this working. Did you create the 3 dynamic fields required for this functionality? If you want to keep the default sysconfig entry as it comes, those fields must be named TicketFreeText1 for storing

Re: [otrs] SystemMonitoring

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shears Sent: Wednesday, December 2, 2015 11:24 AM To: User questions and discussions about OTRS. Subject: [otrs] SystemMonitoring OTRS 4.0.13 SystemMonitoring 4.0.2 While I keep working away (the

Re: [otrs] SystemMonitoring

] On Behalf Of Leonardo Certuche Sent: 02 December 2015 16:39 To: User questions and discussions about OTRS. Subject: Re: [otrs] SystemMonitoring Hello Rob, As far as I understand, you don't need generic agent jobs or postmaster filters to have this working. Did you create the 3 dynamic fields required

Re: [otrs] SystemMonitoring

...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ Marshall Sent: 02 December 2015 16:40 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] SystemMonitoring From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shear

Re: [otrs] SystemMonitoring

[mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shears Sent: Wednesday, December 2, 2015 12:03 PM To: User questions and discussions about OTRS. <otrs@otrs.org> Subject: Re: [otrs] SystemMonitoring Yep, Nagios. Yes, monitoring is enabled (HTTP) via SysConfig and configured. Nagios cer

Re: [otrs] SystemMonitoring regexp failure

DuPont Sent: 23. marts 2012 22:20 To: User questions and discussions about OTRS. Subject: Re: [otrs] SystemMonitoring regexp failure But is it looking at both the subject *and* the body? Yes it is looking in the subject and then the body for those regexes and the ones found in the body

Re: [otrs] SystemMonitoring regexp failure

Hi there, According to your mail you have 'CloseTicketRegExp' = '0', You are going to need some regex to match if the host is up. For example, the standard is : CloseTicketRegExp = 'OK|UP', That means OK or UP will mark the server as back online. See also the documentation, it names

Re: [otrs] SystemMonitoring regexp failure

. marts 2012 15:09 To: User questions and discussions about OTRS. Subject: Re: [otrs] SystemMonitoring regexp failure Hi there, According to your mail you have 'CloseTicketRegExp' = '0', You are going to need some regex to match if the host is up. For example, the standard

Re: [otrs] SystemMonitoring regexp failure

. ** ** *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *James Michael DuPont *Sent:* 23. marts 2012 15:09 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] SystemMonitoring regexp failure ** ** Hi there, According to your mail you

Re: [otrs] SystemMonitoring regexp failure

: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of James Michael DuPont Sent: 23. marts 2012 20:20 To: User questions and discussions about OTRS. Subject: Re: [otrs] SystemMonitoring regexp failure Sune T., you can call me mike, my full name is james michael, but everyone calls

Re: [otrs] SystemMonitoring regexp failure

about OTRS. *Subject:* Re: [otrs] SystemMonitoring regexp failure ** ** Sune T., you can call me mike, my full name is james michael, but everyone calls me me mike. Lets look at the source for for how the regex is used : In the source code ;Kernel/System/PostMaster/Filter

Re: [otrs] SystemMonitoring

Dear Fevin, You might need to configure the SystemMonitoring module to NOT close the ticket on OK messages. Instead you could use a pending auto status so the ticket is closed automatically in x seconds after receiving the OK messages. This way you should receive a normal follow up

Re: [otrs] SystemMonitoring

Thanks, Nils. This worked great. An added bonus is that I can now delay the actual closing of a ticket. This will be helpful for those flapping problems that might come and go a few times over the course of an hour. I haven't tested it, but I'm assuming it will reopen the old ticket as opposed

Re: [otrs] SystemMonitoring

Otrs would only send follow up notifications if the agent has the queue where the ticket is in in his My Queues under preferences, and enabled follow up notifications in his preferences as well. Hope this helps, Mike. On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote: Hi-

Re: [otrs] SystemMonitoring

Otrs would only send follow up notifications if the agent has the queue where the ticket is in in his My Queues under preferences, and enabled follow up notifications in his preferences as well. Hope this helps, Mike. On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote: Hi-

Re: [otrs] SystemMonitoring

Hi- Thanks for the reply. I do have the ticket in one of My Queues and I have follow ups enabled. If I don't Acknowledge the nagios alert and nagios sends a second email, I do get a follow up notification from OTRS. However when the nagios alert is changed from WARNING or CRITICAL to OK, a

Re: [otrs] SystemMonitoring

What was the version you upgraded from? What's the big drawback of using an event-based notification? -- Mike On Wed, Jan 12, 2011 at 8:26 PM, fevin Kagen fevinka...@gmail.com wrote: Hi- Thanks for the reply.  I do have the ticket in one of My Queues and I have follow ups enabled.  If I don't

Re: [otrs] SystemMonitoring

It's actually not an upgrade. It's a fresh install. We are actually abandoning our old system and starting new w/ 3.0.2. I supposed I can make it work. It just seems like it worked so well before and I figured I must be missing something obvious. Thanks again for the help. On Wed, Jan 12,

Re: [otrs] SystemMonitoring

Otrs would only send follow up notifications if the agent has the queue where the ticket is in in his My Queues under preferences, and enabled follow up notifications in his preferences as well. Hope this helps, Mike. On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote: Hi-

Re: [otrs] SystemMonitoring .. Having problems getting it working

7:33 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring .. Having problems getting it working Den 17/07/2008 kl. 17.26 skrev Jason B. Loven: So far it's not even identifying anything as a new ticket Have you set up the correct sender's address

Re: [otrs] SystemMonitoring .. Having problems getting it working

Den 17/07/2008 kl. 17.26 skrev Jason B. Loven: So far it’s not even identifying anything as a new ticket Have you set up the correct sender's address in SystemMonitoring? -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] SystemMonitoring plugin with multiple nagios services

You're welcome. nice weekend! Bruno -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Thursday, June 26, 2008 4:11 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios

Re: [otrs] SystemMonitoring plugin with multiple nagios services

] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services hi Klaus, I have three nagios servers which genereates tickets in different queues

Re: [otrs] SystemMonitoring plugin with multiple nagios services

a very satisfying solution! regards, Bruno -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jose Manuel Ferrer Mosteiro Sent: Wednesday, June 25, 2008 11:46 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring plugin

Re: [otrs] SystemMonitoring plugin with multiple nagios services

hi Klaus, I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo Have you found a way to close tickets when Nagios sends recovery notifications? -- Lars

Re: [otrs] SystemMonitoring plugin with multiple nagios services

to identifiy your Nagios server? regards, Bruno -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin

Re: [otrs] SystemMonitoring plugin with multiple nagios services

Hi Jose You can configure additional things easy with the standard post master filter. They works in conjunction with the system monitoring plugin. I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and